Knowledge Management and Organizational Memories

230 Pages·2002·17.403 MB·English

by  Kathryn Baker (auth.), Rose Dieng-Kuntz, Nada Matta (eds.)

KNOWLEDGE MANAGEMENT
AND ORGANIZATIONAL MEMORIES
KNOWLEDGE MANAGEMENT
AND ORGANIZATIONAL MEMORIES
Edited by
ROSE DIENG-KUNTZ
INRIA, Sophia-Antipolis
and
NADAMATTA
Universite de Technologie de Troyes
"~.
SPRINGER SCIENCE+BUSINESS MEDIA, LLC
Library of Congress Cataloging-in-Publication Data
Knowledge management and organizational memories / edited by Rose Dieng-Kuntz and
Nada Matta.
p. em.
Includes bibliographieal referenees and index.
ISBN 978-1-4613-5318-8 ISBN 978-1-4615-0947-9 (eBook)
DOI 10.1007/978-1-4615-0947-9
1. Knowledge management. 2. Organizational cfreetiveness. 3. Information resources
management. 4. Information technology--Management 1. Dieng-Kunt"~ Rose. II. Matta,
Nada.
11030.2 .K665 2002
658.4'038--dc21 2002072137
Copyright © 2002 Springer Science+Business Media New York
Originally published by Kluwer Academic Publishers in 2002
Softcover reprint of the hardcover 1s t edition 2002
AII rights reserved. No part ofthis work may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, microfilming, recording, or otherwise, without written permission
from the Publisher, with the exception of any material supplied specifically for the
purpose of being entered and executed on a computer system, for exclusive use by
the purchaser of the work.
Permission for books published in Europe: [email protected]
Permissions for books published in the United States of America: [email protected]
Printed an acid-free paper.
To my beloved Father Henri DIENG
To my beloved Father Tanios MATTA
TABLE OF CONTENTS
LISTOFCONTRIBUTORS XI
II••••••••••••••••II•••••••••••••••••••••
PREFACE...........................................................•...•....................XV
ACKNOWLEDGEMENTS XXIII
II••••••••••••••••••II•••••••••••••••
PART I:METHODS FORKNOWLEDGE MANAGEMENT 1
1.WHERE WILLKNOWLEDGE MANAGEMENTTAKE US ?
KathrynBaker , 3
2. KNOWLEDGE CAPITALIZATIONWITHAKNOWLEDGE
ENGINEERINGAPPROACH: THEMASKMETHOD
NadaMatta, Jean-LouisErmine, Gerard Aubertinand Jean-YvesTrivin 17
PARTn:KNOWLEDGE-BASED APPROACHES ••••••••••••••••••••••••••••••••29
3.CAPITAliZINGAND SHARINGKNOWANDKNOW-HOW: AN
APPROACH BASEDONATASKIMETHODKNOWLEDGE-BASED
SYSTEM
FranckyTrichet,MichelLeclereandBrunoTixier , 31
4. INTEGRATIONOFDEVELOPMENT, MAINTENANCE AND USEOF
KNOWLEDGE BASES:SEAMLESS STRUCTURED KNOWLEDGE
ACQUISITION
PaivikkiParpola , 41
PARTill: ONTOLOGIESANDDOCUMENTS.•••••••••••••••••••••••••••••••••••51
5. MAINTAININGONTOLOGIESWITHORGANISATIONAL MEMORIES
YannisKalfoglou '" , , 53
6. ENABLINGWORKFLOW-EMBEDDED OMACCESS WITHTHE
DECORTOOLKIT
viii
Andreas Abecker, Spyros Dioudis, LudgervanElst, ChristianHouy, MariaLegal,
Gregory Mentzas, StephanMillierand Giorgos Papavassiliou 63
7. KNOWLEDGE AND BUSINESS PROCESSES: APPROACHING AN
INTEGRATION
SteffenStaaband Hans-PeterSchnurr 75
8 SAMOVAR: USING ONTOLOGIES AND TEXT-MINING FOR
BUILDINGAN AUTOMOBILEPROJECTMEMORY
Joanna Golebiowska, Rose Dieng-Kuntz, OlivierCorbyand DidierMousseau.....89
9. FAQ-CENTEREDORGANIZATIONAL MEMORY
Shih-Hung Wu, Min-YuhDay, Tzong-HanTsai, Wen-LianHsu 103
PART IV: CASE-BASED REASONING APPROACHES ...........•...........113
10. AKNOWLEDGE MANAGEMENT INITIATIVE BY UK LOCAL
GOVERNMENT
Ian Watson 115
11. KNOWLEDGE-BASED PROJECT PLANNING
HectorMunoz-Avila. Kalyan Gupta, David W. Aha and Dana S. Nau 125
PARTV: DISTRIBUTED AND COLLABORATIVE APPROACHES 135
12. UNIFYING OR RECONCILING WHEN CONSTRUCTING
ORGANIZATIONALMEMORY? SOME OPEN ISSUES
Carla Simone ., '" , '" , '" , 137
13. DOMAIN ONTOLOGY AGENTS IN DISTRIBUTED
ORGANIZATIONAL MEMORIES
Ludgervan Elstand Andreas Abecker 147
14. NETEXPERT: AGENT-BASED EXPERTISE LOCATION BY MEANS
OFSOCIALAND KNOWLEDGE NETWORKS
Ramon Sangiiesa and Josep M. Pujol 159
15. KNOWLEDGESHARING IN DISTRIBUTEDORGANISATIONS
IX
Are Sorli, GunnarJohn CoIl, EinarDeWiand Kjell Tangen 169
16. SHARINGAND CHECKINGORGANISATION KNOWLEDGE
Yun-HehChen-Burger '" 183
17. AMODELFORTHECOLLABORATIVE DESIGN OFMULTIPOINT
OF-VIEW TERMINOLOGICALKNOWLEDGE BASES
GillesFalquetand Claire-LiseMottazJiang , 193
18. BUILDINGORGANIZATIONALMEMORIES USING MULTI
DIMENSIONALKNOWLEDGE NETWORKS
Tang-HoU and LucLamontagne 203
AUTHORINDEX............•.......••.•..•............•.....•••...•..•..................213
INDEX......•.•.............••.•••..••..••••...•............•...............•••.•...........•215
List ofContributors
Andreas Abecker GunnarJohnColI
DFKI GmbH, P.O. Box2080,D ComputasAS, P.O.Box482, N-1327
67608Kaiserslautern, Germany, Lysaker, Norway
Phone:[phone], htm:/lwww.computas.com
Fax:+49631·205-321O Phone: [phone],
E-mail: aabecker@d:fki.de Fax:[phone]
E-mail: [email protected]
David W. Aha
NavyCenterforAppliedResearchin OlivierCorby
ArtificialIntelligence, INRIA, ACACIAProject,
NavalResearchLaboratory 2004routedesLucioles,BP 93,
Washington,DC20375 06902 Sophia-AntipolisCedex,
USA France
[email protected]
Gerard Aubertin,
INRS,InstitutNationalderecherche Min-YuhDay
etdesecurite, InstituteofInformationScience
AvenuedeBourgogne, AcademiaSinica
BP. 27,54501 VandoeuvreCedex, Nankang,Taipei,Taiwan. RO.C.
France
E-mail: [email protected] EinarDehli
Computas AS, P.O.Box482,N-1327
KathrynBaker Lysaker, Norway
UniversityofWashington,Battelle http://www.computas.com
MemorialInstitute-PacificNorthwest Phone: [phone],
NationalLaboratoryUSA Fax: [phone]
E-mail: [email protected]
Yun-HehChen-Burger
Artificial Intellig~nce Application RoseDieng-Kuntz
Institute, INRIA, ACACIAProject,
TheUniversityofEdinburgh, 2004routedesLucioles,BP93,
80SouthBridge,RoomE32, 06902 Sophia-AntipolisCedex,
EdinburghEHI IHN, UK France
http://www.aiai.ed.ac.uk E-mail: [email protected]
XII
SpyrosDioudis ChristianHouy
InformationManagement Unit, DHC Dr. Herterich& Consultants
National Technical Universityof GmbH, Landwehrplatz6-7,
Athens, D-66111 Saarbriicken, Germany,
9, Iroon Politexniou Str., 15780 E-mail: [email protected]
Zografou, Greece
Wen-LianHsu
Ludgervan Elst InstituteofInformation Science
DFKI GmbH, P.O. Box 2080, D Academia Sinica
67608 Kaiserslautern, Germany, Nankang, Taipei, Taiwan. R.O.C.
Phone:[phone],
Fax:[phone], Yannis Kalfoglou
E-mail: [email protected] UniversityofEdinburgh
School ofArtificial Intelligence,
Jean Louis Ermine, DivisionofInformatics
Tech-ClCO, Universitede 80 SouthBridge, EdinburghEHI
Technologiede Troyes, IHN, Scotland
12 rue Marie Curie, BP. 2060, & Advanced Knowledge
10010TroyesCedex, France, Technologies (AKT),
E-mail: [email protected] UniversityofSouthampton,
DeptartmentofElectronicsand
Gilles Falquet Computer Science,
Centre Universitaired'lnformatique Highfield, SouthamptonSOl6 IBJ,
(CUI), UniversityofGeneva, UK
Switzerland [email protected]
Joanna Golebiowska LucLamontagne
INRlA, ACACIA Project, Computer Scienceand Operational
2004 route des Lucioles, BP93, Research Department,
06902 Sophia-AntipolisCedex, Universitede Montreal,
France C.P. 6128, Succ. Centre-Ville,
& RENAULT, TPZ DI2 138, Montreal (Quebec),
DTSIIDTPUIKMPD, sce 18820860 Canada, H3C 317
quai de Stalingrad, 92109 Boulogne,
France Tang-HoU
[email protected] ComputerScience Department,
Universitede Moncton, Moncton
Kalyan Gupta (N.-B.), Canada, EIA3E9
NavyCenterfor Applied Research in
Artificial Intelligence, Michel Leclere
Naval Research Laboratory IRlN
Washington, DC 20375 2, ruede la Houssiniere, BP92208
&31TIIndustries AES Division 44322 Nantes, France
Alexandria, VA 22303 [email protected]
XIII
MariaLegal Giorgos Papavassiliou
PLANETERNST& YOUNG, InformationManagementUnit,
ApollonTower, 64 LouiseRiencourt, National Technical Universityof
Gr-1l5 23 Athens, Greece Athens,
E-mail: [email protected] 9, Iroon Politexniou Str.,
15780Zografou, Greece
Nada Matta
Tech-CICO, Universitede Piiivikki Parpola
Technologiede Troyes, Helsinki UniversityofTechnology
12 rueMarieCurie, BP. 2060, DepartmentofComputerScience
10010Troyes Cedex, France, andEngineering
E-mail: [email protected] [email protected]
GregoryMentzas JosepM. Pujol
InformationManagementUnit, SoftwareDepartment
National Technical Universityof UniversitatPolitecnicade Catalunya
Athens, (UPC)
9, Iroon Politexniou Str., 15780 Barcelona, Spain
Zografou, Greece [email protected]
Claire-Lise MottazJiang Ramon Sangiiesa
CentreUniversitaired'lnformatique SoftwareDepartment
(CUI), UniversityofGeneva, Universitat Politecnica de Catalunya
Switzerland (UPC)
Barcelona, Spain
DidierMousseau [email protected]
RENAULT, TPZ012 138,
DTSIIDTPUIKMPD, sce 18820860 Hans-PeterSchnurr
quai de Stalingrad, 92109 Boulogne, OntopriseGmbH,
France Haid-und-Neu-Strasse7,
76131 Karlsruhe, Germany
StephanMillIer http://www.ontoprise.de
DHCDr. Herterich& Consultants E-mail: [email protected]
GmbH, Landwehrplatz6-7, D-66111
Saarbriicken, Germany, Carla Simone
E-mail: [email protected] Dipartimentodi Informatica,
Sisternisticae Comunicazione
HectorMunoz-Avila Universita'di Milano-Bicocca,
DepartmentofComputer Science Milano, Italy
andEngineering, Lehigh University
USA
Dana Nau
DepartmentofComputerScience
and Engineering, LehighUniversity
USA