Download Knock your socks off answers: solving customer nightmares & soothing nightmare customers PDF Free - Full Version
Download Knock your socks off answers: solving customer nightmares & soothing nightmare customers by Kristin Anderson, Ron Zemke in PDF format completely FREE. No registration required, no payment needed. Get instant access to this valuable resource on PDFdrive.to!
About Knock your socks off answers: solving customer nightmares & soothing nightmare customers
This humorous sequel to "Delivering Knock Your Socks Off Service" shows customer service providers how to deliver superior service under fire and field tough customer questions with ease. By dissecting actual customer service questions and challenges, the book enables service providers to deliver excellent service in any difficult customer situation. The reader discovers how to: interpret the wants, needs, attitudes and fears implicit in customer questions, and provide real benefits, not just a snappy retort; acquire finesse in negotiating win-win solutions; succeed in those questions that have no easy answers; and allow the customer to feel in control of the situation, even when the customer is wrong.
Detailed Information
| Author: | Kristin Anderson, Ron Zemke |
|---|---|
| Publication Year: | 1995 |
| ISBN: | 9780814478844 |
| Language: | English |
| File Size: | 1.039 |
| Format: | |
| Price: | FREE |
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