JOURNAL OF THE INTERNATIONAL ACADEMY FOR CASE STUDIES Instructors' Notes

150 Pages·2012·0.83 MB·English

by  Jim Carland

Volume 18, Number 2 Printed ISSN: 1078-4950
PDF ISSN: 1532-5822

JOURNAL OF THE INTERNATIONAL
ACADEMY FOR CASE STUDIES

Instructors’ Notes

Editors

Inge Nickerson, Barry University

Charles Rarick, Purdue University, Calumet

The Journal of the International Academy for Case Studies is owned and
published by the DreamCatchers Group, LLC. Editorial content is under the
control of the Allied Academies, Inc., a non-profit association of scholars, whose
purpose is to support and encourage research and the sharing and exchange of
ideas and insights throughout the world.
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Authors execute a publication permission agreement and assume all liabilities.
Neither the DreamCatchers Group or Allied Academies is responsible for the
content of the individual manuscripts. Any omissions or errors are the sole
responsibility of the authors. The Editorial Board is responsible for the selection
of manuscripts for publication from among those submitted for consideration.
The Publishers accept final manuscripts in digital form and make adjustments
solely for the purposes of pagination and organization.

The Journal of the International Academy for Case Studies is owned and
published by the DreamCatchers Group, LLC, PO Box 1708, Arden, NC 28704,
USA. Those interested in communicating with the Journal, should contact the
Executive Director of the Allied Academies at [email protected].

Copyright 2012 by the DreamCatchers Group, LLC, Arden NC, USA

Journal of the International Academy for Case Studies, Volume 18, Number 2, 2012
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EDITORIAL BOARD MEMBERS

Irfan Ahmed Devi Akella
Sam Houston State University Albany State University
Huntsville, Texas Albany, Georgia
Charlotte Allen Thomas T. Amlie
Stephen F. Austin State University Penn State University - Harrisburg
Nacogdoches, Texas Harrisburg, Pennsylvania
Ismet Anitsal Kavous Ardalan
Tennessee Tech University Marist College
Cookeville, Tennessee Poughkeepsie, New York
Joe Ballenger Lisa Berardino
Stephen F. Austin State University SUNY Institute of Technology
Nacogdoches, Texas Utica, New York
Thomas Bertsch Steve Betts
James Madison University William Paterson University
Harrisonburg, Virginia Wayne, New Jersey
Narendra Bhandari Barbara Bieber-Hamby
Pace University Stephen F. Austin State University
North Brunswick, New Jersey Nacogdoches, Texas
W. Blaker Bolling Lisa N. Bostick
Marshall University The University of Tampa
Huntington, West Virginia Tampa, Florida
Michael W. Boyd Thomas M. Box
Western Carolina University Pittsburg State University
Cullowhee, North Carolina Pittsburg, Kansas
William Brent Michael Broihahn
Howard University Barry University
Washington, DC Miami Shores, Florida
Gary Brunswick Carol Bruton
Northern Michigan University California State University San Marcos
Marquette, Michigan Poway, California
Gene Calvasina Russell Casey
Southern University Penn State University Worthington Scranton
Baton Rouge, Louisiana Dunmore, Pennsylvania
Yung Yen Chen Wil Clouse
Nova Southeastern University Eastern Kentucky University
Davie, Florida Richmond, Kentucky
Clarence Coleman Michael H. Deis
Winthrop University Clayton College & State University
Rock Hill, South Carolina Morrow, Georgia
Carol Docan Scott Droege
CSU, Northridge Mississippi State University-Meridian Campus
Northridge, California Meridian, Mississippi
Martine Duchatelet Steve Edison
Purdue University Calumet University of Arkansas at Little Rock
Hammond, Indiana Little Rock, Arkansas
Journal of the International Academy for Case Studies, Volume 18, Number 2, 2012
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EDITORIAL BOARD MEMBERS

Andrew A. Ehlert Henry Elrod
Mississippi University for Women University of the Incarnate Word
Columbus, Mississippi San Antonio, Texas
Mike Evans Werner Fees
Winthrop University Georg-Simon-Ohm-Fachhochschule Nuernberg
Rock Hill, South Carolina Nuernberg, Germany
Troy Festervand Art Fischer
Middle Tennessee State University Pittsburg State University
Murfreesboro, Tennessee Pittsburg, Kansas
Barbara Fuller Ramaswamy Ganesan
Winthrop University BITS-Pilani Goa Campus
Rock Hill, South Carolina Goa, India
Joseph J. Geiger Issam Ghazzawi
University of Idaho University of La Verne
Moscow, Idaho La Verne, California
Michael Grayson Richard Gregory
Jackson State University University of South Carolina Spartanburg
Jackson, Mississippi Spartanburg, South Carolina
Robert D. Gulbro Allan Hall
Athens State University SUNY Institute of Technology
Athens, Alabama Utica, New York
Karen Hamilton Heikki Heino
Appalachian State University Governors State University
Boone, North Carolina University Park, Illinois
Terrance Jalbert Marianne L. James
University of Hawaii at Hilo California State University, Los Angeles
Hilo, Hawaii Los Angeles, California
Bin Jiang Marlene Kahla
DePaul University Stephen F. Austin State University
Chicago, Illinois Nacogdoches, Texas
Joseph Kavanaugh William J. Kehoe
Sam Houston State University University of Virginia
Spring, Texas Charlottesville, Virginia
Wasif M. Khan Marla Kraut
Lahore University of Management Sciences University of Idaho
Lahore, PU, Pakistan Moscow, Idaho
S. Krishnamoorthy Dave Kunz
Amrita Institute of Management Southeast Missouri State University
Tamil Nadu, India Cape Girardeau, Missouri
John Lawrence Jonathan Lee
University of Idaho University of Windsor
Moscow, Idaho Windsor, Ontario, Canada
John Lewis Rod Lievano
Stephen F. Austin State University University of Minnesota Duluth
Nacogdoches, Texas Duluth, Minnesota
Journal of the International Academy for Case Studies, Volume 18, Number 2, 2012
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EDITORIAL BOARD MEMBERS

Steve Loy Anne Macy
Eastern Kentucky University West Texas A&M University
Richmond, Kentucky Canyon, Texas
Edwin Lee Makamson Jeff Mankin
Hampton University Lipscomb University
Hampton, Virginia Nashville, Tennessee
Paul Marshall James R. Maxwell
Widener University State University of New York College at Buffalo
Chester, Pennsylvania Buffalo, New York
Steve McGuire Michael McLain
California State University, Los Angeles Hampton University
Los Angeles, California Elizabeth City, North Carolina
Timothey B. Michael Todd Mick
University of Houston-Clear Lake Missouri Western State University
Houston, Texas St. Joseph, Missouri
Kenneth K. Mitchell Mohsen Modarres
Shaw University Humboldt State University
Raleigh, North Carolina Arcata, California
William B. Morgan Inge Nickerson
Felician College Barry University
Jackson, New Jersey Miami Shores, Florida
Inder Nijhawan Adebisi Olumide
Fayetteville State University Lagos State University
Fayetteville, North Carolina Lagos, Nigeria
Joseph Ormsby D. J. Parker
Stephen F. Austin State University University of Washington Tocama
Nacogdoches, Texas Tacoma, Washington
Karen Paul Steven K. Paulson
Florida International University University of North Florida
Miami, Florida Jacksonville, Florida
Terry Pearson Rashmi Prasad
West Texas A&M University University of Alaska Anchorage
Canyon, Texas Anchorage, Alaska
Sanjay Rajagopal Charles Rarick
Western Carolina University Purdue University Calumet
Cullowhee, North Carolina Hammond, Indiana
Sherry Robinson Ida Robinson-Backmon
Penn State University University of Baltimore
New Albany, Pennsylvania Baltimore, Maryland
Durga Prasad Samontaray Joesph C. Santora
King Saud University Essex County College
Riyadh, Saudi Arabia Newark, New Jersey
Sujata Satapathy Bob Schwab
Indian Institute of Technology Andrews University
New Delhi, India Berrien Springs, Michigan
Journal of the International Academy for Case Studies, Volume 18, Number 2, 2012
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EDITORIAL BOARD MEMBERS

Elton Scifres Herbert Sherman
Stephen F. Austin State University Southampton College
Nacogdoches, Texas Southampton, New York
Linda Shonesy Mike Spencer
Athens State University University of Northern Iowa
Athens, Alabama Cedar Falls, Iowa
Harlan E. Spotts Harriet Stephenson
Western New England College Seattle University
Springfield, Massachusetts Seattle, Washington
Philip Stetz Jim Stotler
Stephen F. Austin State University North Carolina Central University
Nacogdoches, Texas Chapel Hill, North Carolina
Jennifer Ann Swanson Joseph Sulock
Stonehill College UNC-Asheville
N. Easton, Massachusetts Asheville, North Carolina
Joe Teng Prasanna J. Timothy
Barry University Karunya Institute of Technology
Miami Shores, Florida Tamil Nadu, India
Jeff W. Totten Jack E. Tucci
Southeastern Louisiana University Mississippi State University-Meridian Campus
Hammond, Louisiana Meridian, Mississippi
George Vozikis Rae Weston
San Diego State University Macquarie Graduate School of Management
San Diego, California NSW Australia
Greg Winter Art Warbelow
Barry University University of Alaska
Miami Shores, Florida Fairbanks, Alaska
Thomas Wright
University of Nevada - Reno
Reno, Nevada

Journal of the International Academy for Case Studies, Volume 18, Number 2, 2012
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TABLE OF CONTENTS

EDITORIAL BOARD MEMBERS .............................................................................................. III

LETTER FROM THE EDITORS ................................................................................................. IX

ACCOUNTING FOR RETAILER-ISSUED GIFT CARDS: REVENUE
RECOGNITION AND FINANCIAL STATEMENT DISCLOSURES ........................................ 1 
Janice L. Ammons, Quinnipiac University 
Gary P. Schneider, Quinnipiac University 
Aamer Sheikh, Quinnipiac University

THE DEVELOPMENT OF A STRATEGIC PLAN FOR HEALTHTRUST UTAH ................. 11 
Richard E. McDermott, Weber State University 
Stephen L. Walston, University of Oklahoma

A TEACHING CASE FOR UNDERSTANDING THE DATA STRUCTURE OF AN
ACCOUNTING DATABASE: COMPARING A COMMERCIAL SYSTEM TO REA .......... 21 
Darryl J. Woolley, University of Idaho

ADVANCED GAME PRODUCTS, INC. .................................................................................... 27 
Jane E. Baird, Minnesota State University, Mankato 
Robert C. Zelin II, Minnesota State University, Mankato

COMMUNITY HOSPITAL HEALTHCARE SYSTEM:
A STRATEGIC MANAGEMENT CASE STUDY ..................................................................... 39 
Amod Choudhary, City University of New York, Lehman College

EHARMONY: MORE THAN TRADITIONAL INTERNET DATING ..................................... 47 
Atul Gupta, Lynchburg College 
Rebecca Murtha, Lynchburg College 
Niharika Patel, Lynchburg College

SALES ORDER PROCESSING AND INTERNAL CONTROLS .............................................. 53 
Susan Muzorewa, Delaware State University 
Arundhati Rao, Towson University
Journal of the International Academy for Case Studies, Volume 18, Number 2, 2012
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TERMINATION OR NEED FOR A CROSS-CULTURAL COMPETENCE
TRAINING PROGRAM: A CONFLICT BETWEEN TWO TOP MANAGERS ...................... 67 
James J. Thelen, Argosy University

INTERNAL CONTROL FAILURES AT THE PINE GROVE YMCA ...................................... 73 
Raymond J Elson, Valdosta State University 
Susanne O’Callaghan, Pace University 
Phyllis Holland, Valdosta State University 
John P. Walker, Queens College/CUNY

KYLE’S KAYAKS MANAGERIAL BUDGET CASE: SALES TO FINANCIAL
STATEMENTS............................................................................................................................. 81 
Geri B. Wink, Colorado State University – Pueblo 
Laurie Corradino, Colorado State University – Pueblo

MARKETING TO MUSLIMS: THE GROWING IMPORTANCE OF
HALAL PRODUCTS ................................................................................................................. 101 
Charles Rarick, Purdue University Calumet 
Gideon Falk, Purdue University Calumet 
Casimir Barczyk, Purdue University Calumet 
Lori Feldman, Purdue University Calumet

MYTH OR REALITY: THE DYNAMICS OF THE CONTEMPORARY LEARNING
ORGANIZATIONS .................................................................................................................... 107 
Devi Akella, Albany State University 
Nirupama Akella, University of Southern Alabama

WESTERN NATIONAL INSURANCE .................................................................................... 121 
Michael J. Pesch, St. Cloud State University 
David L. Eide, Western National Insurance 
Subba Moorthy, St. Cloud State University

DISGRUNTLED EMPLOYEE RETALIATION: DOES THE EMPLOYER HAVE
RESPONSIBILITY? ................................................................................................................... 135 
Robert C. Schwab, Andrews University 
Susan M. Taylor, Andrews University 

Journal of the International Academy for Case Studies, Volume 18, Number 2, 2012
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LETTER FROM THE EDITORS

Welcome to the Journal of the International Academy for Case Studies. The editorial
content of this journal is under the control of the Allied Academies, Inc., a non profit association
of scholars whose purpose is to encourage and support the advancement and exchange of
knowledge, understanding and teaching throughout the world. The purpose of the JIACS is to
encourage the development and use of cases and the case method of teaching throughout higher
education. Its editorial mission is to publish cases in a wide variety of disciplines which are of
educational, pedagogic, and practical value to educators.
The instructors’ notes contained in this volume have been double blind refereed,
simultaneously with their respective cases. The cases were published in a separate issue of the
JIACS. The acceptance rate for manuscripts in this issue, 25%, conforms to our editorial policies
If any reader is interested in obtaining a case, an instructor’s note, permission to publish,
or any other information about a case, the reader must correspond directly with the Executive
Director of the Allied Academies: [email protected].
We intend to foster a supportive, mentoring effort on the part of the referees which will
result in encouraging and supporting writers. We welcome different viewpoints because in
differences we find learning; in differences we develop understanding; in differences we gain
knowledge and in differences we develop the discipline into a more comprehensive, less esoteric,
and dynamic metier.
The Editorial Policy, background and history of the organization, and calls for
conferences are published on our web site. In addition, we keep the web site updated with the
latest activities of the organization. Please visit our site and know that we welcome hearing from
you at any time.

Inge Nickerson, Barry University

Charles Rarick, Purdue University, Calumet

Journal of the International Academy for Case Studies, Volume 18, Number 2, 2012
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Journal of the International Academy for Case Studies, Volume 18, Number 2, 2012