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About ITIL: Das IT-Servicemanagement Framework, 2.Auflage GERMAN
In diesem Werk zeigt der Autor, dass prozessorientiertes IT-Servicemanagementframework (ITIL) alle wesentlichen Kernaufgaben eines IT-Services erf?llt und vermittelt einen Einblick in die wichtigsten ITIL-Servicemodule. ITIL-spezifische Prozesse, Rollen, KPIs sowie wesentliche Fachbegriffe der entsprechenden Serviceprozesse. Weiterhin gibt er praxisorientierte Beispiele und Hilfen, um neue DV-Verfahren in das Servicemanagement eines Unternehmens einzuf?hren. Zus?tzlich stellt er das Availability- sowie Continuity-Management zur Verbesserung der Verf?gbarkeit der eingesetzten DV-Verfahren dar. 2. aktualisierte Auflage mit neuen Entwicklungen.
Detailed Information
| Author: | Peter T. Köhler |
|---|---|
| Publication Year: | 2006 |
| ISBN: | 9783540379737 |
| Pages: | 405 |
| Language: | German |
| File Size: | 16.177 |
| Format: | |
| Price: | FREE |
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