Table Of ContentCouncil on Social Work Education Educational Policy
and Accreditation Standards by Chapter
The Council on Social Work Education’s Educational Policy and Accreditation Standards
requires all social work students to develop nine competencies and recommends teaching and
assessing 31 related component behaviors, listed as Educational Policy (EP) Competencies
1–9 below. The multicolor icons (see figure at right) and end of chapter “Competency Notes”
connect these important standards to class work in the chapters identified below with bold
blue type.
The 9 Competencies and 31 Component Behaviors Chapter(s) Where
(EPAS, 2015) Referenced
Competency 1—Demonstrate Ethical and Professional Behavior: 3
a. Make ethical decisions by applying the standards of the NASW Code of Ethics, 3
relevant laws and regulations, models for ethical decision-making, ethical conduct of
research, and additional codes of ethics as appropriate to context
b. Use reflection and self-regulation to manage personal values and maintain 3
professionalism in practice situations
c. Demonstrate professional demeanor in behavior; appearance; and oral, written, and 3
electronic communication
d. Use technology ethically and appropriately to facilitate practice outcomes 3
e. Use supervision and consultation to guide professional judgment and behavior 3
Competency 2—Engage Diversity and Difference in Practice: 3, 7, 12, 13, 14, 16
a. Apply and communicate understanding of the importance of diversity and difference 3, 7, 12, 13, 14, 16
in shaping life experiences in practice at the micro, mezzo, and macro levels
b. Present themselves as learners and engage clients and constituencies as experts of 3
their own experiences
c. Apply self-awareness and self-regulation to manage the influence of personal biases 3, 7, 12, 13, 14, 16
and values in working with diverse clients and constituencies
Competency 3—Advance Human Rights and Social, Economic, and Environmental 3, 7, 12, 13, 14, 16
Justice:
a. Apply their understanding of social, economic, and environmental justice to 3, 7, 12, 13, 14, 16
advocate for human rights at the individual and system levels
b. Engage in practices that advance social, economic, and environmental justice 3, 7, 12, 13, 14, 16
Competency 4—Engage in Practice-informed Research and Research-informed 3, 7, 12, 13, 14, 16
Practice:
a. Use practice experience and theory to inform scientific inquiry and research 3
b. Apply critical thinking to engage in analysis of quantitative and qualitative research 3, 7, 12, 13, 14, 16
methods and research findings
c. Use and translate research evidence to inform and improve practice, policy, and 3, 7
service delivery
Competency 5—Engage in Policy Practice: 1, 3, 6, 7, 12, 13, 14, 16
a. Identify social policy at the local, state, and federal level that impacts well-being, 1, 3, 6, 7, 12, 13, 14, 16
service delivery, and access to social services
b. Assess how social welfare and economic policies impact the delivery of and access to 3
social services
c. Apply critical thinking to analyze, formulate, and advocate for policies that advance 3, 7, 12, 13, 14, 16
human rights and social, economic, and environmental justice
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The 9 Competencies and 31 Component Behaviors Chapter(s) Where
(EPAS, 2015) Referenced
Competency 6—Engage with Individuals, Families, Groups, Organizations, 2, 3, 5, 6, 7, 8, 9, 10,
and Communities: 11, 12, 13, 14, 15, 16,
17
a. Apply knowledge of human behavior and the social environment, person-in- 2, 3, 5, 6, 7, 8, 9, 10,
environment, and other multidisciplinary theoretical frameworks to engage 11, 12, 13, 14, 15, 16,
with clients and constituencies 17
b. Use empathy, reflection, and interpersonal skills to effectively engage diverse clients 3
and constituencies
Competency 7—Assess Individuals, Families, Groups, Organizations, 3
and Communities:
a. Collect and organize data, and apply critical thinking to interpret information from 3
clients and constituencies
b. Apply knowledge of human behavior and the social environment, person-in- 3
environment, and other multidisciplinary theoretical frameworks in the analysis of
assessment data from clients and constituencies
c. Develop mutually agreed-on intervention goals and objectives based on the critical 3
assessment of strengths, needs, and challenges within clients and constituencies
d. Select appropriate intervention strategies based on the assessment, research 3
knowledge, and values and preferences of clients and constituencies
Competency 8—Intervene with Individuals, Families, Groups, Organizations, 3, 4, 5, 7, 8, 10, 13
and Communities:
a. Critically choose and implement interventions to achieve practice goals and enhance 3, 4, 5, 7, 8, 10, 13
capacities of clients and constituencies
b. Apply knowledge of human behavior and the social environment, person-in- 3, 4, 5, 7, 8, 10, 13
environment, and other multidisciplinary theoretical frameworks in interventions
with clients and constituencies
c. Use inter-professional collaboration as appropriate to achieve beneficial practice 3
outcomes
d. Negotiate, mediate, and advocate with and on behalf of diverse clients and 3
constituencies
e. Facilitate effective transitions and endings that advance mutually agreed-on goals 3
Competency 9—Evaluate Practice with Individuals, Families, Groups, Organizations, 3
and Communities:
a. Select and use appropriate methods for evaluation of outcomes 3
b. Apply knowledge of human behavior and the social environment, person-in- 3
environment, and other multidisciplinary theoretical frameworks in the evaluation
of outcomes
c. Critically analyze, monitor, and evaluate intervention and program processes 3
and outcomes
d. Apply evaluation findings to improve practice effectiveness at the micro, mezzo, and 3
macro levels
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TWELFTH
EDITION
Introduction to
SOCIAL WORK and
SOCIAL WELFARE
Empowering People
CHARLES ZASTROW
George Williams College of Aurora University
Australia(cid:129)Brazil(cid:129)Mexico(cid:129)Singapore(cid:129)UnitedKingdom(cid:129)UnitedStates
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IntroductiontoSocialWorkandSocial ©2017,2014CengageLearning
Welfare:EmpoweringPeople,Twelfth
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CharlesZastrow
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About the Author
Charles Zastrow, MSW and PhD is Assistant Director and Professor in the Social Work Program at George
Williams College of Aurora University at Williams Bay, Wisconsin. He has worked as a practitioner in a variety
of public and private social welfare agencies and has chaired 23 social work accreditation site visit teams for
the Council on Social Work Education (CSWE). He has served two terms asa Commissioner on the Commission
on Accreditation of CSWE. He has been a Board Member of the Association of Baccalaureate Social Work Pro-
gramDirectors,Inc.(BPD).Dr.ZastrowisalicensedClinical Social WorkerintheStateofWisconsin.Inaddition
to Introduction to Social Work and Social Welfare, Dr. Zastrow has written three other social work textbooks:
The Practice of Social Work (10th ed.), Social Work with Groups (8th ed.), Understanding Human Behavior and the
Social Environment (9th ed.) (with Dr. Karen Kirst-Ashman).
Contributing Authors
DEBRA BORQUIST-CONLON, MSSW, APSW
Child Protection Team Social Worker
University of Wisconsin Health/American Family Children’s Hospital
KATHERINE DRECHSLER, MSW
Adjunct Faculty Member
University of Wisconsin–Whitewater
Doctoral Student in Social Work
Aurora University
RACHEL DUNN, MSW, CAPSW
Field Coordinator
George Williams College of Aurora University
DON NOLAN, MSSW, BCD
Social Worker
Jefferson County Public School System, Wisconsin
MICHAEL WALLACE, MSSW, LCSW
Clinical Social Worker and Lecturer
Social Work Department
University of Wisconsin–Whitewater
MARY R. WEEDEN, MSW, LCSW
Doctoral Candidate, Loyola University
Clinical Therapist for Eating Disorders
Assistant Professor, Concordia University, Wisconsin
iii
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ToKathy,
mywife,
whohasinvigoratedmylife!
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Brief Contents
PART I Introduction: Social Welfare and Social Work
1 Social Welfare: Its Business, History, and Future 1
2 Social Work as a Profession and a Career 37
3 Generalist Social Work Practice 65
PART II Social Problems and Social Services
4 Poverty and Public Welfare 107
5 Emotional/Behavioral Problems and Counseling 130
6 Family Problems and Services to Families 168
7 Sexual Orientation, Gender Identity, and Services to Lesbian, Gay, Bisexual,
Transgender, and Questioning (LGBTQ) Individuals 215
8 Drug Abuse and Drug Treatment Programs 250
9 Crime, Juvenile Delinquency, and Correctional Services 289
10 Problems in Education and School Social Work 330
11 Work-Related Problems and Social Work in the Workplace 362
12 Racism, Ethnocentrism, and Strategies for Advancing Social and Economic Justice 385
13 Sexism and Efforts for Achieving Equality 422
14 Aging and Gerontological Services 451
15 Health Problems and Medical Social Services 482
16 Physical and Mental Disabilities and Rehabilitation 512
17 Overpopulation, Misuse of the Environment, and Family Planning 534
v
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