Table Of ContentInternational Practice Development
in Health and Social Care
International Practice Development
in Health and Social Care
Second Edition
Edited by
Kim Manley
Valerie Wilson
Christine Øye
This second edition first published 2021
© 2021 John Wiley & Sons Ltd
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system,
or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or
otherwise, except as permitted by law. Advice on how to obtain permission to reuse material from
this title is available at http://www.wiley.com/go/permissions.
The right of Kim Manley, Valerie Wilson, and Christine Øye to be identified as the authors of the
editorial material in this work has been asserted in accordance with law.
Registered Offices
John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, USA
John Wiley & Sons Ltd, The Atrium, Southern Gate, Chichester, West Sussex, PO19 8SQ, UK
Editorial Office
9600 Garsington Road, Oxford, OX4 2DQ, UK
For details of our global editorial offices, customer services, and more information about Wiley
products visit us at www.wiley.com.
Wiley also publishes its books in a variety of electronic formats and by print-on-demand. Some
content that appears in standard print versions of this book may not be available in other formats.
Limit of Liability/Disclaimer of Warranty
While the publisher and authors have used their best efforts in preparing this work, they make no
representations or warranties with respect to the accuracy or completeness of the contents of this work
and specifically disclaim all warranties, including without limitation any implied warranties of
merchantability or fitness for a particular purpose. No warranty may be created or extended by sales
representatives, written sales materials or promotional statements for this work. The fact that an
organization, website, or product is referred to in this work as a citation and/or potential source of
further information does not mean that the publisher and authors endorse the information or services
the organization, website, or product may provide or recommendations it may make. This work is
sold with the understanding that the publisher is not engaged in rendering professional services. The
advice and strategies contained herein may not be suitable for your situation. You should consult with
a specialist where appropriate. Further, readers should be aware that websites listed in this work may
have changed or disappeared between when this work was written and when it is read. Neither the
publisher nor authors shall be liable for any loss of profit or any other commercial damages, including
but not limited to special, incidental, consequential, or other damages.
Library of Congress Cataloging-in-Publication Data
Names: Manley, Kim (Lecturer in nursing), editor. | Wilson, Val (Valerie),
1961– editor. | Øye, Christine, editor.
Title: International practice development in health and social care /
edited by Kim Manley, Valerie J. Wilson, Christine Øye.
Other titles: International practice development in nursing and healthcare
Description: Second edition. | Hoboken, NJ : Wiley-Blackwell, 2021. |
Preceded by International practice development in nursing and healthcare
/ edited by Kim Manley, Brendan McCormack, Val Wilson. 1st edition.
2008. | Includes bibliographical references and index.
Identifiers: LCCN 2020051121 (print) | LCCN 2020051122 (ebook) | ISBN
9781119698357 (paperback) | ISBN 9781119698494 (adobe pdf) | ISBN
9781119698500 (epub)
Subjects: MESH: Evidence-Based Nursing–methods | Patient-Centered
Care–methods | International Cooperation | Leadership
Classification: LCC RT41 (print) | LCC RT41 (ebook) | NLM WY 100.7 | DDC
610.73–dc23
LC record available at https://lccn.loc.gov/2020051121
LC ebook record available at https://lccn.loc.gov/2020051122
Cover Design: Wiley
Cover Images: © KTSDESIGN/SCIENCE PHOTO LIBRARY/Getty Images
Set in 9.5/11.5pt Palatino by Spi Global, Pondicherry, India
10 9 8 7 6 5 4 3 2 1
Contents
List of contributors xi
Foreword by Cheryl Atherfold xv
Foreword by Michael West xvi
Acknowledgements xviii
1. Transforming Health and Social Care Using Practice Development 1
Kim Manley, Valerie Wilson, and Christine Øye
Setting the scene at this time of high challenge 1
Practice development: its relevance to contemporary
health and social care and crisis 2
Practice development: growing scope and impact from interprofessional
collaboration and working with shared values 3
Developments since 2008 international edition 4
Living our values as editors and authors 7
The key concepts and structure of the book 8
Conclusion 10
References 10
2. Shaping Health Services Through True Collaboration Between
Professional Providers and Service Users 14
Kristin Ådnøy Eriksen, Julia Kittscha, and Greg Fairbrother
Introduction 14
Examples of collaborative approaches 15
Discussion 21
Conclusion 23
References 24
3. Turning Point: Curious Novice to Committed Advocate 26
Catherine Adams, Ciaran Crowe, Crystal McLeod, and Giselle Coromandel
Inclusivity, relatability, effectiveness – Ciaran’s Eureka 27
Building contextual readiness – Cathy’s nemesis and enlightenment 29
Engagement 30
Facilitation – Crystal’s unrecognised talent 31
Co-production – collective ownership 33
v
Contents
Giselle’s experience with co-production 34
Conclusion 35
References 36
4. Sustainable Person-Centred Communities Design and Practice 39
Sharon Lee, Mayur Vibhuti, and Tobba Therkildsen Sudmann
Introduction 39
The litmus test – what are sustainable person-centred communities? 45
Facilitating creative and brave practitioners – critical appreciation
of sustainable person-centred communities’ design and practice 47
Concluding remarks 48
References 49
5. Promoting Person-Centred Care for Older People 52
Victoria Traynor, Hui-Chen (Rita) Chang, Andreas Büscher, and Duncan McKellar
Introduction 52
Illustrating the application of claims, concerns and issues 53
Case studies 53
International, cross-setting and interdisciplinary learning 60
Conclusion and implications for undertaken practice development
in aged care services 62
References 62
6. Education Models Embedding PD Philosophy, Values and
Impact – Using the Workplace as the Main Resource for Learning,
Developing and Improving 65
Rebekkah Middleton, Tracey Moroney, Carolyn Jackson, and Ruth Germaine
Introduction 65
Case study 1: The value of integrating a person-centred curriculum 66
Case study 2: Place-based learning 69
Measuring the impact of CPD in the workplace 73
Summary and conclusion 83
References 83
7. Critical Ethnography: A Method for Improving Healthcare
Cultures in Practice Development and Embedded Research 86
Christine Øye, Claudia Green, Katherine Kirk, Cecilia Vindrola-Padros,
and Greg Fairbrother
Introduction 86
Critical ethnographer as an embedded researcher 87
Introducing two case studies 88
Critical ethnography: a method for discovering ‘hidden’
practices and an avenue for practice development 94
Conclusion 97
References 97
vi
Contents
8. A Global Manifesto for Practice Development: Revisiting
Core Principles 99
Sally Hardy, Simone Clarke, Irena Anna Frei,
Claire Morley, Jo Odell, Chris White, and Valerie Wilson
Introduction 99
Revising the PD principles through a stakeholder review process 100
Emergent themes 104
Comparing the 2008 PD principles with the revised
2020 PD \ principles 110
Conclusion 115
References 116
9. Theorising Practice Development 118
Emma Radbron, Clint Douglas, and Cheryl Atherfold
Introduction 119
Theoretical origins 119
Working with the ‘critical’ in critical reflection 120
Connecting through crisis: critical social science and
person-centredness in PD research 122
Theory in action: a bicultural perspective 124
Reflecting on the future of theory and practice development 127
Invited commentary – Dr Deborah Baldie 128
References 129
10. Unpacking and Developing Facilitation 131
Rebekkah Middleton, Margaret Kelly, Caroline Dickson, Valerie Wilson,
Famke van Lieshout, Kathrin Hirter, and Christine Boomer
Introduction 131
Unpacking facilitation – an overview 131
Facilitator development – developing person‐centred facilitators 136
Facilitator development – moving to advanced facilitation 140
Conclusion 144
References 145
11. Re-Imagining Participation in Processes of Facilitation:
a Case for ‘Humble Assertiveness’ 147
Gudmund Ågotnes, Karen Tuqiri, and Kristin Ådnøy Eriksen
Introduction 147
The process of facilitation – case examples 149
The complexity of facilitation – achieving meaningful
participation 152
A commonality: culture 153
A commonality: participation 155
An approach towards facilitation: humble assertiveness 156
References 157
vii
Contents
12. Leadership Relationships 159
Rebekkah Middleton, Shaun Cardiff, Kim Manley, and Belinda Dewar
Introduction 159
Relational leadership 160
Guiding lights of leadership 164
Leadership development strategies that enable effective
workplace cultures 167
Conclusion 170
References 171
13. From Fractured to Flourishing: Developing Clinical
Leadership for Frontline Culture Change 173
Duncan McKellar, Helen Stanley, Kim Manley, Selena Moore,
Tyler Lloyd, Clare Hardwick, and Julia Ronder
Introduction 173
Background 173
The case studies 175
Discussion 182
Conclusion 184
References 184
14. Systems Leadership Enablement of Collaborative
Healthcare Practices 187
Annette Solman, Kim Manley, and Jane Christie
Introduction 187
Developing systems leadership and management capability using
facilitated learning 187
Keeping people focused with increasingly complex healthcare systems 190
Systems leadership and workforce factors influencing transformation 191
The role of facilitative leadership in improving care
for older people across the system 196
Conclusion 197
References 198
References 204
15. Recognising and Developing Effective Workplace Cultures
Across Health and Social Care that are Also Good Places to Work 205
Kate Sanders, Jonathan Webster, Kim Manley, and Shaun Cardiff
What is workplace culture and why is it important? 205
Background to collaborative inquiry 206
Developing ‘guiding lights’ through collaborative inquiry 207
Conclusion 216
References 217
viii
