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About Intangible Resources
This document discusses performance measurement systems in the hotel industry and the importance of including intangible resources. It provides background on performance measurement systems in general and describes how existing hotel industry systems focus mainly on financial measures and tangible resources. The document argues that intangible resources like knowledge, motivation and relationships are important drivers of performance but are often neglected. It suggests the hotel industry could benefit from systems that better measure these types of intangible resources to gain a more comprehensive understanding of performance.
Detailed Information
| Author: | ['Pat N'] |
|---|---|
| Publication Year: | 2012 |
| Pages: | 14 |
| Language: | English |
| Format: | |
| Price: | FREE |
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