Innovative Management and Firm Performance: An Interdisciplinary Approach

502 Pages·2014·3.081 MB·English

by  Maja Levi Jakšić, Slađana Barjaktarović Rakočević, Milan Martić (eds.)

Innovative Management and Firm Performance
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Innovative Management and
Firm Performance
An Interdisciplinary Approach
Editedby
Maja Levi Jakˇsic´
-
Sladana Barjaktarovic´ Rakocˇevic´
and
Milan Martic´
FacultyofOrganizationalSciences(FOS),UniversityofBelgrade,Serbia
Selection and editorial content © Maja Levi Jakšic´, Slad¯ana Barjaktarovic´
Rakocˇevic´ and Milan Martic´ 2014
Individual chapters © Respective authors 2014
Softcover reprint of the hardcover 1st edition 2014 978-1-137-40220-2
All rights reserved. No reproduction, copy or transmission of this
publication may be made without written permission.
No portion of this publication may be reproduced, copied or transmitted
save with written permission or in accordance with the provisions of the
Copyright, Designs and Patents Act 1988, or under the terms of any licence
permitting limited copying issued by the Copyright Licensing Agency,
Saffron House, 6–10 Kirby Street, London EC1N 8TS.
Any person who does any unauthorized act in relation to this publication
may be liable to criminal prosecution and civil claims for damages.
The authors have asserted their rights to be identifi ed as the authors of this work
in accordance with the Copyright, Designs and Patents Act 1988.
First published 2014 by
PALGRAVE MACMILLAN
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registered in England, company number 785998, of Houndmills, Basingstoke,
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Palgrave Macmillan in the US is a division of St Martin’s Press LLC,
175 Fifth Avenue, New York, NY 10010.
Palgrave Macmillan is the global academic imprint of the above companies
and has companies and representatives throughout the world.
Palgrave® and Macmillan® are registered trademarks in the United States,
the United Kingdom, Europe and other countries
ISBN 978-1-349-48666-3 ISBN 978-1-137-40222-6 (eBook)
DOI 10.1057/9781137402226
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Contents
Listoffigures viii
Listoftables xi
Preface xiv
Acknowledgements xviii
NotesonContributors xix
Part I InnovativeandCooperativeModelsforCSRand
Sustainability
1 TheEffectofHumanCapitalontheInternationalizationof
ProfessionalFirms 3
LoriP.Radulovich,Rajshekhar(Raj)G.Javalgi,and
RobertF.Scherer
2 TechnologyandInnovationManagementEducationinSerbia 37
MajaLeviJakˇsic´,SanjaMarinkovic´,andJovanaKojic´
3 TheInfluenceoftheKnowledge-BasedEconomyonthe
CompetitivenessofEuropeanEconomiesandBusinesses 68
MilosˇParezˇanin,SandraJednak,andDraganaKragulj
4 TheImpactofPublicProcurementontheImplementationof
Public-PrivatePartnerships 91
ˇ −
NevenkaZarkic´-Joksimovic´,SladanaBenkovic´,andPredragJovanovic´
5 SocialResponsibilityandEthicsofMarketingandCorporate
Communications 106
TamaraVlastelicaBakic´,VinkaFilipovic´,and
MilicaKostic´-Stankovic´
6 EPI:EnvironmentalFeedbackontheOrganization’s
Sustainability 122
MarkoC´irovic´,NatasˇaPetrovic´,andDragoslavSlovic´
Part II Innovative BusinessandManagement
Approaches andPractices
7 AchievingOppositesSimultaneously:AReviewof
OrganizationalAmbidexterity 139
IvanStefanovic´,SlobodaProkic´,andDraganMilosˇevic´
v
vi Contents
8 TheHoldingCompanyasaPossibleInstitutionalSolutionfor
thePublicSectorOrganization 165
OndrejJasˇko,IvanTodorovic´,andStefanKomazec
9 MarketingOrientationandBusinessPerformanceofPublic
Administration 187
SlavicaCicvaric´Kostic´,VinkaFilipovic´,andJovankaVukmirovic´
10 DevelopmentofCo-Operation-BasedCompanyStandards:
TheCaseofInnovativePracticeinPublicServiceCompanies 200
IvanaMijatovic´,MladenCˇudanov,andJovanKrivokapic´
11 ImprovementofSupplyChainManagementbyBullwhip
EffectReduction 214
DanicaLeˇcic´-Cvetkovic´,NikolaAtanasov,andJasmina
Omerbegovic´-Bijelovic´
Part III Managingand Measuring Performance
12 Innovation,OrganizationalFlexibility,andPerformance 235
AngelMart´ınez-Sa´nchez,Mar´ıa-Jose´ Vela-Jime´nez,
ManuelaPe´rez-Pe´rez,andSilviaAbella-Garce´s
13 WorkingCapitalManagementPracticesandFinancial
Performance:EvidencefromSerbia 254
−
SladanaBarjaktarovic´ Rakoˇcevic´,MilicaLatinovic´,andMiloˇs
Milosavljevic´
14 StrategicProjectManagement–ProjectStrategyand
MeasurementofSuccess 276
DejanPetrovic´,MarkoMihic´,andVladimirObradovic´
15 MeasuringServicePerformancesofthePublicEnterprisePTT
“SERBIA” 290
−
MarijaD- ordevic´,MirkoVujoˇsevic´,andVladetaPetrovic´
16 FractalsModelofTechnologyEfficienciesProbabilitiesfor
FlexibleUseinCombatUnits 306
MomˇciloMilinovic´,OliveraJeremic´,andMitarKovaˇc
Part IV IT inBusinessand Management
17 ManagementofCloudComputingInfrastructurefor
E-Learning 329
VladimirVujin,KonstantinSimic´,andAleksandarMilic´
18 ImplementationofCRMConceptine-Education 347
MarkoVulic´,AleksandraLabus,andMarijanaDespotovic´-Zrakic´
Contents vii
19 IdentityManagement–ASurvey 370
MarijaBogic´evic´,IvanMilenkovic´,andDejanSimic´
20 Conjoint-BasedApproachtoLocationChoiceintheRetail
Industry:ConceptualFramework 385
BiseraAndric´ Guˇsavac,DraganaStojanovic´,and
MarijaKuzmanovic´
21 DataMiningModelsforPredictionofCustomers’Satisfaction:
TheCARTAnalysis 401
MarinaDobrota,MilicaBulajic´,andZoranRadojiˇcic´
22 Set-Covering-BasedApproximateAlgorithmUsingEnhanced
SavingsforSolvingVehicleRoutingProblem 422
MilanStanojevic´andBogdanaStanojevic´
23 IntroductionandImplementationofElectronicHealthCard 444
MarinaJovanovic´Milenkovic´,DejanMilenkovic´,and
VeljkoJeremic´
Index 465
List of Figures
1.1 Structuralequationmodelwithstandardizedparameter
estimates 21
2.1 Theentrepreneurialcontextofthebasicuniversityrolesand
activitiesintheperspectiveofdirect/indirectimpacts 42
2.2 Studyprogramdevelopment,TripleHelix,andeconomic
development 43
3.1 CompositionofGDP(%ofGDP)–thesoutheastEuropean
countries 71
3.2 AnnualgrowthpercentagesoflaborproductivityofEUSMEs
byhighandlow-techmanufacturingandbyhighandlow
knowledgeintensiveservices,2009–2012 83
3.3 AnnualgrowthpercentagesofemploymentofEUSMEsby
highandlow-techmanufacturingandbyhighandlow
knowledgeintensiveservices,2009–2012 83
5.1 Thehierarchyofthedimensionsofsocialresponsibilityof
marketingandcorporatecommunications 109
8.1 Organizationalstructureofmunicipalholdingcompanyin
Gyo˝r,Hungary 169
8.2 OrganizationalchartofpublicsectorinLjubljana,Slovenia 171
8.3 Setofcontrolinstrumentsforactivitiesofmunicipal
companiesinMilan,Italy 173
8.4 OrganizationalstructureofViennaholdingcompany 175
10.1 Howacompanygetsastandarditneeds 206
11.1 BullwhipeffectonplannedbusinessvolumeinSCmembers 217
11.2 BasicAPSmodulesandappropriatebusinessfunctions 222
11.3 GraphicmodelofforecastingfinaldemandinSC 225
11.4 OverlappingAPSsystemsofdifferentsupplychainparticipants 229
13.1 Networkingcapital 258
13.2 Cashconversioncycle 262
14.1 Therelationshipbetweenthestrategicandtheproject
managementsintheorganization 281
16.1 Maximumprobabilitiesofthreebasicfunctionsexposedon
threerepresentedaxesandcomposedinfractalsofefficiency 313
16.2 Geometricalexpressionofrealcombatsystemperformances
bytheirefficiencyfunctionsfractalandchangesdirectionsof
framebyaxesrotation 315
16.3 Approximatedsemi-empiricalfunctionofefficiency
probabilitiesvs.variableinitialpoints 320
viii
ListofFigures ix
16.4 Approximatedsemi-empiricalfunctionofprobabilitiesvs.
equalrelevancies 321
17.1 DifferentviewsofITinfrastructure 331
17.2 ITinfrastructurearchitecture 333
17.3 Layersoftheinfrastructuremodel 336
17.4 Architectureofprivatecloud 338
17.5 Typesofdeliveringservices 339
17.6 DeliveringIaaS 339
17.7 Mobilityofinfrastructureandservices 340
17.8 IaaSine-learning 341
17.9 PaaSine-learning 342
17.10 Allocatingresourcesandmakingreservationofresourcesin
theprivatecloud 343
18.1 InfluenceofCRMinaneducationalinstitution 351
18.2 TheeightbuildingblocksofSRM 353
18.3 BasicSRMmodules 355
18.4 CRMsystemarchitectureinE-businessLab 358
18.5 PhDstudiesmodule 360
18.6 Hits–“Internetmarketing”webpage 363
18.7 Hits–“InternetofThings”webpage 363
18.8 Numberofstudents–“Internetmarketing” 364
18.9 Theratioofstudentswhochosethe“Internetmarketing”to
thetotalnumberofstudents 364
18.10 Numberofstudents–“InternetofThings” 365
18.11 Theratioofstudentswhochosethe“InternetofThings”to
thetotalnumberofstudents 365
18.12 E-businessLab’sFacebookpage 366
18.13 ReactionsofstudentstosocialactivitiesofE-businessLab 367
19.1 Authenticationmethods 377
19.2 ArchitecturalprinciplesforIAM 377
19.3 LogicalcomponentsofanIAM 381
20.1 Businessenvironmentandbusinesscharacteristic 392
20.2 Creatingprofilesinconjointanalysis 393
20.3 Frameworkforchoosinglocationusingconjointanalysis 396
21.1 Datamininggoalsandoperations 403
21.2 Dividingdatainordertoobtainpuresubsets(classes) 410
21.3 Classassignmentprobability 411
21.4 Predictionofcustomers’satisfactionusingCARTanalysis 416
23.1 Electronichealthcardconnectsallparticipantsinthe
health-caresystem 450
23.2 Majorcomponentsinsideelectronichealthcard 451
23.3 Connectionbetweenelectronichealthcardswithother
stakeholdersinhealthcaresystem 455