Table Of ContentInnovative Change
Management (ICM)
The Management Handbooks for Results Series
Innovative Change Management (ICM): Preparing Your Organization for the
New Innovative Culture
H. James Harrington (2018)
Lean TRIZ: How to Dramatically Reduce Product-Development Costs with This
Innovative Problem-Solving Tool
H. James Harrington (2017)
Change Management: Manage the Change or It Will Manage You
Frank Voehl and H. James Harrington (2016)
The Lean Management Systems Handbook
Rich Charron, H. James Harrington, Frank Voehl, and Hal Wiggin (2014)
The Lean Six Sigma Black Belt Handbook: Tools and Methods for
Process Acceleration
Frank Voehl, H. James Harrington, Chuck Mignosa, and Rich Charron (2013)
The Organizational Master Plan Handbook: A Catalyst for Performance
Planning and Results
H. James Harrington and Frank Voehl (2012)
The Organizational Alignment Handbook: A Catalyst for Performance
Acceleration
H. James Harrington and Frank Voehl (2011)
Innovative Change
Management (ICM)
Preparing Your Organization for the
New Innovative Culture
H. James Harrington
CRC Press
Taylor & Francis Group
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Library of Congress Cataloging‑in‑Publication Data
Names: Harrington, H. J. (H. James), author.
Title: Innovative change management (ICM) : preparing your organization for
the new innovative culture / H. James Harrington.
Description: Boca Raton, FL : CRC Press, 2018. | Series: Management handbooks
for results | Includes index.
Identifiers: LCCN 2017050223 | ISBN 9780815370789 (hardback : alk. paper)
Subjects: LCSH: Organizational change. | Corporate culture.
Classification: LCC HD58.8 .H36715 2018 | DDC 658.4/063--dc23
LC record available at https://lccn.loc.gov/2017050223
Visit the Taylor & Francis Web site at
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I dedicate this book to my son Jim. He has grown up to be a man
who radiates charm and respect. He is very caring, respectful,
and not afraid to show his love and concern related to me. I am so
proud of him. He has grown up to be the man I wanted to be.
Contents
Recognition .........................................................................................xvii
Prologue ...............................................................................................xix
Author .................................................................................................xxv
SECTION I What Is Innovative Change
Management (ICM)?
Chapter 1 Introduction to Innovative Change Management ...........3
Opening the Door to Change ....................................................5
Change Is Always Personal ........................................................6
Important Definitions Used in This Book ...............................7
Two Types of ICM .......................................................................9
PCM Advantages ....................................................................9
CCM Advantages ..................................................................10
Implementing PCM ..................................................................11
Magnitude of Change Activities .............................................12
PCM Cycle ..................................................................................14
The Status Quo Level ............................................................14
The Four Key ICM Factors ..................................................15
Key Guidelines ...........................................................................16
Chapter 2 The AS/IS Environment ...................................................19
Project Change Management Addresses People Problems .....19
Innovation Areas .......................................................................21
Today’s Employee ......................................................................23
That’s Not Fair .......................................................................24
The Open-Minded Employee ..............................................24
Chapter 3 Important Background ....................................................27
Building Commitment .............................................................27
Institutionalized Commitment ..........................................29
vii
viii • Contents
Internalized Commitment ..................................................29
Communication .........................................................................29
Five-Way Communications ................................................30
The Downside to Improvement (Layoffs) ...............................32
The Future of ICM ....................................................................34
Typical Life Cycles for Products and Projects .......................37
Murphy’s Laws Related to ICM ...............................................38
Billy Arcement’s Inputs ............................................................38
SECTION II Management Action
Chapter 4 Leading by Example .........................................................43
Executive Leadership ...............................................................43
Why Managers First ............................................................44
Management Leadership .....................................................45
Why Top Management Keeps ICM at Arm’s Length ......47
Management’s Role ....................................................................48
Basic Beliefs.............................................................................49
Chapter 5 The Innovative Manager ..................................................57
Managers Are Ultimately Held Accountable ........................57
How to Get Creativity, Innovation, Involvement, and
Participative Management to Thrive ......................................58
Things Successful Managers Must Do ...............................58
Caught in the Middle ...........................................................59
Employment Security ..........................................................60
Trust and Confidence ...........................................................62
Tell Them Why ......................................................................63
Do It with a Smile ................................................................64
Listening ................................................................................65
Urgency and Persistence .....................................................66
Recognizing Good and Bad Performance—The
Feedback Process ......................................................................66
Participation/Employee Involvement .....................................67
The Push–Pull of Management...........................................69
Contents • ix
How to Get Employees to Work .........................................70
Management Threats .......................................................72
Self-Motivation .................................................................72
Employee Involvement ....................................................73
Communicate—Communicate—Communicate .............73
Town Meetings ......................................................................74
Developing the Desire to Change ............................................75
The New Middle Manager ........................................................76
Management’s Change Process ...............................................78
Innovative Manager Summary ................................................78
SECTION III Rewards and Recognition
Chapter 6 Introduction to Innovative Change Management
Tools and Methodologies .................................................83
The Basis for Change .................................................................83
Introduction to Rewards and Recognition ...........................86
Chapter 7 Rewards and Recognition ................................................87
Reward Process Hierarchy .......................................................87
Why Reward People? ................................................................87
Key Reward Rules .....................................................................90
Types of Rewards .......................................................................92
Implementation of the Reward Process..................................93
Don’t Turn the Organization Upside Down ..........................95
Reward and Recognition Advantages and
Disadvantages .....................................................................96
People Want Recognition ........................................................99
Chapter 8 Project Change Management and Culture Change
Management Tools and Methodologies ........................101
Introduction .............................................................................101
Different Approaches to ICM ................................................103
Five Types of Change Assessment .........................................104
