Table Of ContentSpringer Proceedings in Business and Economics
Berta Ferrer-Rosell
David Massimo
Katerina Berezina Editors
Information and
Communication
Technologies in
Tourism 2023
Proceedings of the ENTER 2023
eTourism Conference, January 18–20,
2023
Springer Proceedings in Business and Economics
More information about this series at https://link.springer.com/bookseries/11960
Berta Ferrer-Rosell David Massimo
(cid:129) (cid:129)
Katerina Berezina
Editors
Information
and Communication
Technologies in Tourism
2023
Proceedings of the ENTER 2023 eTourism
–
Conference, January 18 20, 2023
123
Editors
BertaFerrer-Rosell DavidMassimo
Business Administration Faculty of Computer Science
University of Lleida FreeUniversity ofBozen-Bolzano
Lleida, Spain Bolzano, Italy
Katerina Berezina
Nutrition andHospitality Management
University of Mississippi
University, MS,USA
ISSN 2198-7246 ISSN 2198-7254 (electronic)
SpringerProceedings in Business andEconomics
ISBN978-3-031-25751-3 ISBN978-3-031-25752-0 (eBook)
https://doi.org/10.1007/978-3-031-25752-0
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Preface
The 30th Annual International eTourism Conference ENTER23@Johannesburg
features new research, innovative systems, and industry case studies on the appli-
cation of Information and Communication Technologies (ICT) in travel and tour-
ism. Organized by the International Federation for IT and Travel & Tourism
(IFITT) and Seeza Network, ENTER23@Johannesburg takes place face to face,
during January 18–20, 2023, with the theme “Inclusive power of e-Tourism:
connecting culture, technology and sustainability”.
The research track of ENTER23@Johannesburg received a total of 66 full and
shortpapersubmissions,coveringadiversevarietyoffieldswithintheareaofICT
andtourism.Eachresearchpapersubmissionwentthrougharigorousdouble-blind
review process. As a result, 17 full papers and 24 short papers were accepted for
presentationattheconferenceandareincludedintheseproceedings.Tosupportthe
global dissemination of tourism technology research, thanks to IFITT and its
members, the proceedings is published in open access mode.
While still maintaining a broad scope, the papers presented in this volume
advance the current knowledge base of ICT and tourism in the following areas:
social media and user-generated content; technology, including AI-driven tech-
nologies; research on destination management and innovations, among others.
There are other three main topics suggested by members of the community and
proposed as special research sessions: big data analytics and forecasting in the
tourism market; metaverse in hospitality; and sustainable solutions for the Fourth
Industrial Revolution (4IR) in tourism and hospitality. We hope this proceedings
will serve as a valuable source of information on the state of the art in ICT and
tourism research.
We greatly appreciate the considerable time and effort put in by all members
oftheENTER23@JohannesburgScientificCommitteewhohelpedustoensurethat
thecontentoftheresearchpapersisofhighquality.Wealsowouldliketothankthe
panelofexpertswhohelpedwithadditionalreviewstoselectcandidatesforthebest
paper award. Furthermore, we are thankful to the ENTER23@Johannesburg con-
ference chairs Dandison Ukpabi and Katarzyna Minor, the rest of the conference
organizing team, Septi M. Bukula and Asanda Bukula from Seeza Network, the
v
vi Preface
IFITT President Juho Pesonen, and the IFITT Board for their support while
managingtheresearchtrack.Finally,wewouldalsoliketothankalltheauthorsfor
their willingness to present their latest research at ENTER23@Johannesburg. This
conference would not be possible without their efforts.
Berta Ferrer-Rosell
David Massimo
Katerina Berezina
Organization
Scientific Committee
Marina Abad Deusto University, Spain
Alisha Ali Sheffield Hallam University, UK
Aurkene Deusto University, Spain
Alzua-Sorzabal
Marina Andric Free University of Bozen-Bolzano, Italy
Mark Ashton University of Surrey, UK
Norman Au The Hong Kong Polytechnic University, Hong Kong
Rodolfo Baggio Bocconi University, Italy
Matthias Braunhofer Microsoft, Germany
Claudia Brözel University of Applied Science for Sustainable
Development, Germany
Dimitrios Buhalis Bournemouth University, UK
Jacques University of Las Palmas de Gran Canaria, Spain
Bulchand-Gidumal
Lorenzo Cantoni USI-Università della Svizzera italiana, Switzerland
Federica Cena University of Torino, Italy
Namho Chung Kyung Hee University, Korea
Cynthia Corrêa University of São Paulo, Brasil
Giacomo Del University of Sassari, Italy
Chiappa
Amra Delić University of Sarajevo, Bosnia and Herzegovina
Anneli Douglas University of Pretoria, South Africa
Matthias Fuchs Mid-Sweden University, Sweden
Damianos Gavalas University of Aegean, Greece
Robert Goecke Munich University of Applied Sciences, Germany
Maria Rosario University of Seville, Spain
González
Leanne Grobbelaar Tshwane University of Technology, South Africa
vii
viii Organization
Vincent Grèzes University of Applied Sciences Western Switzerland,
Switzerland
Xinxin Guo University of Eastern Finland, Finland
Juyeon Ham Beijing Institute of Technology, China
Noor Hazarina Universiti Teknologi Malaysia, Malaysia
Hashim
Jesus Herrero Tecnalia, Spain
Sunyoung Hlee Beijing Institute of Technology, China
Joseph William Hood Tshwane University of Technology, South Africa
Wolfram Höpken Germany
Dietmar Jannach University of Klagenfurt, Austria
Yoo Ri Kim University of Surrey, UK
Taekyung Kim Kwangwoon University, Korea
Stefan Klein University of Muenster, Germany
Chulmo Koo Kyung Hee University, Korea
Jan Krasnodebski Expedia, Switzerland
Rob Law University of Macau, China
Seul Ki Lee Sejong University, Korea
Hyunae Lee Kyung Hee University, Korea
Daniel Leung The Hong Kong Polytechnic University, Hong Kong
Rosanna Leung Timmical Consultancy, Taiwan
Maria Lexhagen Mid Sweden University, Sweden
Gang Li Deakin University, Australia
Andreas Liebrich Hochschule Luzern–Wirtschaft, Switzerland
Anyu Liu The Hong Kong Polytechnic University, Hong Kong
Bernd Ludwig University Regensburg, Germany
Rekha Maniram Tshwane University of Technology, South Africa
Estela Marine-Roig University of Lleida, Spain
Eva Martin-Fuentes University of Lleida, Spain
Hisashi Masuda Kyoto University, Japan
Christian Maurer IMC University of Applied Sciences Krems, Austria
Luiz Mendes-Filho Federal University of Rio Grande do Norte, Brasil
Elina Michopoulou University of Derby, UK
Valeria Minghetti CISET–Ca’ Foscari University, Italy
Jean-Claude Morand CYBERSTRAT, France
Antonio Moreno University Rovira i Virgili, Spain
Jamie Murphy University of Eastern Finland, Finland
Rosa Tshwane University of Technology, South Africa
Naude-Potgieter
Julia Neidhardt TU Wien, Austria
Stefan Neubig Technical University of Munich, Germany
Barbara Neuhofer Salzburg University of Applied Sciences, Austria
Lyndon Nixon Modul University Vienna, Austria
Elena Not Fondazione Bruno Kessler
Siyabulela Nyikana University of Johannesburg, South Africa
Organization ix
Peter O’Connor University of South Australia, Australia
Linda Osti Free University of Bozen-Bolzano, Italy
Sangwon Park Kyung Hee University, Korea
Juho Pesonen University of Eastern Finland, Finland
Ilona Pezenka FHWien der WKW University of Applied Sciences
for Management & Communication, Austria
Francesco Ricci Free University of Bozen-Bolzano, Italy
Laurens Rook Delft University of Technology, Netherlands
Roland Schegg HES-SO Valais, Switzerland
Seunghun Shin The Hong Kong Polytechnic University, Hong Kong
Portia Pearl Siyanda Tshwane University of Technology, South Africa
Sifolo
Marianna Sigala University of Piraeus, Greece
Brigitte Stangl University of Surrey, UK
Jason Stienmetz Modul University Vienna, Austria
Reshma Sucheran Durban University of Technology, South Africa
Pascal Tauoatsoala Tshwane University of Technology, South Africa
Aarni Tuomi Haaga-Helia University, Finland
Iis Tussyadiah University of Surrey, UK
Dandison Ukpabi University of Jyvaskyla, Finland
Dewald Venter Tshwane University of Technology, South Africa
Vania Vigolo University of Verona, Italy
Katerina Volchek Deggendorf Institute of Technology, Germany
Bruce Wan The Hong Kong Polytechnic University, Hong Kong
Junyi Wang Sun Yat-sen University, China
Christian Weismayer Modul University Vienna, Austria
Lisa Welthagen Tshwane University of Technology, South Africa
Wolfgang Wörndl Technical University of Munich, Germany
Zheng Xiang Virginia Tech, USA
Sung-Byung Yang Kyung Hee University, Korea
Yerin Yhee Kyung Hee University, Korea
Kyung-Hyan Yoo William Paterson University, USA
Joanne Yu Modul University Vienna, Austria
Markus Zanker Free University of Bozen-Bolzano, Italy
Xueting Zhai Sun Yat-sen University, China
