Table Of Contentptg16912634
Implementing Cisco
IP Telephony and Video,
Part 2 (CIPTV2)
Foundation Learning Guide
(CCNP Collaboration Exam
300-075 CIPTV2)
W illiam Alexander Hannah CCIE #25853
A khil Behl CCIE #19564
ptg16912634
Cisco Press
800 East 96th Street
Indianapolis, IN 46240
Implementing Cisco IP Telephony and Video,
Part 2 (CIPTV2) Foundation Learning Guide
(CCNP Collaboration Exam 300-075 CIPTV2)
W illiam Alexander Hannah CCIE #25853
A khil Behl CCIE #19564
C opyright© 2016 Cisco Systems, Inc.
P ublished by:
C isco Press
800 East 96th Street
Indianapolis, IN 46240 USA
A ll rights reserved. No part of this book may be reproduced or transmitted in any form or by any means,
electronic or mechanical, including photocopying, recording, or by any information storage and retrieval
system, without written permission from the publisher, except for the inclusion of brief quotations in a
review.
P rinted in the United States of America
F irst Printing March 2016
L ibrary of Congress Control Number: 2015961048
I SBN-13: 978-1-58714-455-4
I SBN-10: 1-58714-455-7
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Warning and Disclaimer
T his book is designed to provide information about Cisco Unified IP Telephony and Video administration
and to provide test preparation for the CIPTV Part 2 Version 10.5 exam (CCNP Collaboration CIPTV2
300-075), which is part of the CCNP Collaboration certification. Every effort has been made to make this
book as complete and accurate as possible, but no warranty or fitness is implied.
T he information is provided on an “as is” basis. The author, Cisco Press, and Cisco Systems, Inc., shall have
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T he opinions expressed in this book belong to the author and are not necessarily those of
Cisco Systems, Inc.
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iv Implementing Cisco IP Telephony and Video, Part 2 (CIPTV2)
A bout the Authors
W illiam Alexander Hannah, CCIE Collaboration #25853, CCSI #32072, along with
numerous other Cisco Unified Communications and data center specializations, and
VMware certifications, has been an independent IT and telephony consultant, author,
and technical editor for more than 12 years. He has been a technical trainer for more
than 8 years and has taught more than 20 different courses for Cisco. Alex is a Senior
Courseware Developer and Subject Matter Expert for Global Knowledge, designing all
CCNP Collaboration courseware, labs, and infrastructure. He has done a wide array of
IT and telephony consulting for many different companies along the eastern portion of
the United States. A former Senior Architect and Senior Presales Engineer for two Cisco
Gold Partners in the Southern Virginia area, Alex is now the principal owner of Hannah
Technologies LLC, an IT consulting and training firm based in Midlothian, Virginia. Alex
has implemented advanced IP telephony and video installations in his area for more than
12 years. When he is not working, he can be found on a boat, wakeboarding with friends
and family. He can be reached at a
About the Technical Reviewer v
A bout the Technical Reviewer
S teve Foy, CCSI #96106, is an IT professional and certified CCNP in Collaboration.
Steve is employed by Global Knowledge, and teaches and develops classes and
labs supporting Cisco Collaboration courses, in addition to customized courses for
clients. He has been a Certified Cisco Systems Instructor (CCSI) since 1995. Steve has
experience with Cisco Communications and Collaboration products dating back to
1999, and has been in the IT/data communications industry since 1979. He has worked
for Paradyne and AT&T in previous employments. Steve is co-author of the Cisco Press
publication Cisco Voice over Frame Relay, ATM, and IP (ISBN-10: 1578702275).
Steve is married to Charlene (Chaz), and has four children and five grandchildren.
He lives in the Tampa Bay area of Florida.
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vi Implementing Cisco IP Telephony and Video, Part 2 (CIPTV2)
D edications
W illiam Alexander Hannah:
T his book is dedicated to several people who have been major influences in my life and
career. First and foremost, I would like to dedicate this book to my father. He blessed
me with the wisdom, drive, and determination to push through obstacles and always
strive to achieve my personal best. Dad, you were a tremendous role model for me
growing up. I hope that as you look down on me from heaven you will know that I have
strived every day to make you proud and earn your respect. To my mother, Sheila, thank
you for being patient with me and showing me unconditional love no matter what the
circumstances. To Kim, I love you and Kendall very much and I am so lucky to have you
both in my life; thank you for supporting me through this process, you are truly the love
of my life. To my sister, Kristol, and brother, Brandon, keep it real. I love you both very
much. To my best friends, Jon and Ricki, thanks for putting up with me and being there
for me to vent and for being a shoulder for support! To all my extended family and
friends, thank you for the support and love during my journey.
A khil Behl:
I would like to dedicate this book first to my family, my wonderful and beautiful wife,
Kanika, and my lovely children, Shivansh and Shaurya, for their love, patience, sacrifice,
and support while working on this project. They have been very kind and supportive, ptg16912634
as always, during my journey to write yet another book. Moreover, my loving wife
Kanika has been pivotal while writing the book as she reviewed my work and suggested
amendments and improvements.
T o my parents, Vijay Behl and Ravi Behl, for their continuous love, encouragement,
guidance, and wisdom. To my brothers, Nikhil Behl and Ankit Behl, who have always
been there to support me in all my endeavors. And I would like to thank God for all his
blessings in my life.
Acknowledgments vii
A cknowledgments
W illiam Alexander Hannah:
I cannot thank the staff at Cisco Press enough for this opportunity. It has truly been
a lifelong dream to be published in an industry that I have great passion for and love.
Brett and team, thank you for being patient, great motivators, and educators during
my journey. I would like to thank the team at Global Knowledge (Lisa, Lia, Lori, Tyler,
Rick, Pam, and Stuart) for allowing me the platform to train thousands of engineers and
students over the past 8 years. It has truly been the highlight of my career to give back
to individuals and see them achieve their dreams. To my fellow Cisco instructors (Steve,
Ted, Joel, and Dennis), thank you for putting up with me all these years. I would like to
thank my mentors, former employers, and engineering peers: Patrick, David, Alan, Jim,
Adash, Sue, Jose, Duane, Tom, Travis, Greg, Shawn, Will, Larry, Hunter, Tres, Heather,
and Trent. You all provided me a tremendous platform to learn and excel in my craft.
It was truly an honor to work with each of you and learn from the best group of guys
and gals in the world. It is amazing that in a small area like southern Virginia our drive
and passion created more than ten CCIE Collaboration certified engineers. I know our
paths do not cross as often as they should, but I cannot thank you all enough from the
bottom of my heart. Each of you has played a vital role in shaping me and grooming me
for the journey that lies ahead.
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A khil Behl:
I would like to thank the following amazing people and teams for helping me write this
book.
T he Cisco Press editorial team: Brett Bartow, the Executive Editor, for seeing the value
and vision in the proposed title and providing me the opportunity to write this book;
and Marianne Bartow, Development Editor, and Ellie Bru, Development Editor, and
Vanessa Evans, Editorial Assistant, for their support and guidance all throughout the
writing of this book. It is my sincere hope to work again with them in the near future.
And my special thanks to everyone else in the Cisco Press production team, for their
support and commitment.
I would like to thank my mentors and my peers who have guided and stood by me all
of these years. Thank you to all my managers and peers from Cisco who have been
supportive of what I wanted to do and helped me achieve it.
viii Implementing Cisco IP Telephony and Video, Part 2 (CIPTV2)
Contents at a Glance
Introduction xxi
Chapter 1 Cisco Collaboration Solution Multisite Deployment Considerations 1
Chapter 2 Understanding Multisite Deployment Solutions 33
Chapter 3 Overview of PSTN and Intersite Connectivity Options 69
Chapter 4 URI-Based Dial Plan for Multisite Deployments 119
Chapter 5 Remote Site Telephony and Branch Redundancy Options 141
Chapter 6 Cisco Collaboration Solution Bandwidth Management 159
Chapter 7 Call Admission Control (CAC) Implementation 183
Chapter 8 Implementing Cisco Device Mobility 209
Chapter 9 Cisco Extension Mobility 241
Chapter 10 Implementing Cisco Unified Mobility 261
Chapter 11 Cisco Video Communication Server and Expressway Deployment 287 ptg16912634
Chapter 12 Deploying Users and Endpoints in Cisco VCS Control 311
Chapter 13 Interconnecting Cisco Unified Communications Manager and Cisco Video
Control Server 333
Chapter 14 Cisco Unified Communications Mobile and Remote Access 349
Chapter 15 Cisco Inter-Cluster Lookup Service (ILS) and Global Dial Plan Replication
(GDPR) 377
Chapter 16 Cisco Service Advertisement Framework (SAF) and Call Control
Discovery (CCD) 397
Appendix A Answers Appendix 423
Glossary 429
Index 441
Reader Services ix
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