IBM Unica Campaign

394 Pages·2012·1.74 MB·English

IBM Unica Campaign
Version 8 Release 5
March 16,2012
Administrator's Guide
(cid:1)(cid:2)(cid:3)
Note
Beforeusingthisinformationandtheproductitsupports,readtheinformationin“Notices”onpage377.
Thiseditionappliestoversion8,release5,modification0ofIBMUnicaCampaign(productnumber5725-D22)and
toallsubsequentreleasesandmodificationsuntilotherwiseindicatedinneweditions.
©CopyrightIBMCorporation1998,2011.
USGovernmentUsersRestrictedRights–Use,duplicationordisclosurerestrictedbyGSAADPScheduleContract
withIBMCorp.
Contents
Contacting IBM Unica technical support ix Tomaporre-mapasystemtable . . . . . . 26
Tounmapasystemtable. . . . . . . . . 27
Chapter 1. Administration in IBM Unica Toviewsystemtablecontents . . . . . . . 27
Workingwithusertables. . . . . . . . . . 28
Campaign . . . . . . . . . . . . . . 1
Aboutworkingwithusertables . . . . . . 28
Campaign-relatedadministrativetasksinIBMUnica
Guidelinesformappingusertables . . . . . 29
Marketing . . . . . . . . . . . . . . . 1
Toaccessdatasourcesfromwithinaflowchart 29
Workingwithusertableswhileeditinga
Chapter 2. Managing security in IBM
flowchart . . . . . . . . . . . . . . 29
Unica Campaign . . . . . . . . . . . 3 WorkingwithusertablesfromtheCampaign
Aboutsecuritypolicies . . . . . . . . . . . 3 Settingspage. . . . . . . . . . . . . 30
Theglobalsecuritypolicy . . . . . . . . . 3 Workingwithdatadictionaries. . . . . . . . 40
HowCampaignevaluatespermissions. . . . . 4 Toopenadatadictionary. . . . . . . . . 40
UsingtheOwnerandFolderOwnerroles . . . 4 Toapplychangestoadatadictionary . . . . 40
Guidelinesfordesigningsecuritypolicies. . . . 5 Whentouseadatadictionary . . . . . . . 40
Securityscenarios. . . . . . . . . . . . . 5 Datadictionarysyntax. . . . . . . . . . 40
Scenario1:Companywithasingledivision . . . 5 Tomanuallycreateanewdatadictionary . . . 41
Scenario2:Companywithmultipleseparate Workingwithtablecatalogs. . . . . . . . . 41
divisions. . . . . . . . . . . . . . . 7 Toaccesstablecatalogs . . . . . . . . . 41
Scenario3:Restrictedaccesswithinadivision . . 9 Toopenatablecatalog . . . . . . . . . 42
Implementingsecuritypolicies . . . . . . . . 10 Tocreateatablecatalog . . . . . . . . . 42
Tocreateasecuritypolicy . . . . . . . . 10 Toloadastoredtablecatalog . . . . . . . 43
Todeleteasecuritypolicy . . . . . . . . 10 Deletingtablecatalogs. . . . . . . . . . 43
Assigningsecuritypoliciestofoldersorobjects 11 Toupdatepre-computedprofilesfortablesina
AboutadministrativepermissionsinCampaign . . 11 tablecatalog . . . . . . . . . . . . . 44
Toconfigurereportfolderpermissions . . . . 12 Todefineadatafolderforatablecatalog . . . 44
Reference:Administrativepermissionsin
Campaign. . . . . . . . . . . . . . 12 Chapter 4. Customizing campaigns . . 47
Windowsimpersonationadministration . . . . . 16 Customcampaignattributes. . . . . . . . . 47
WhatisWindowsimpersonation? . . . . . . 16 Customcellattributes . . . . . . . . . . . 47
WhyuseWindowsimpersonation? . . . . . 16 Customofferattributes . . . . . . . . . . 48
WhatistherelationshipbetweenCampaignusers Whatisastaticattribute?. . . . . . . . . 48
andWindowsusers? . . . . . . . . . . 16 Whatisahiddenstaticattribute? . . . . . . 48
TheWindowsimpersonationgroup . . . . . 17 Whatisaparameterizedattribute? . . . . . 48
WindowsimpersonationandloggingintoIBM Selectboxattributesandoffertemplates. . . . 49
UnicaMarketing. . . . . . . . . . . . 17 Workingwithcustomattributes . . . . . . . 49
WorkingwithWindowsimpersonation . . . . 17 Toaddacustomattribute . . . . . . . . 49
AboutsupportofProxyServerAuthentication. . . 18 Tomodifyacustomattribute . . . . . . . 50
Tosetauthenticationcredentialsforavirtualdata Custominitiatives . . . . . . . . . . . . 52
sourcenamedproxy . . . . . . . . . . 19 Toaddaninitiative. . . . . . . . . . . 52
Customproducts . . . . . . . . . . . . 52
Chapter 3. Database table Toaddaproduct . . . . . . . . . . . 52
administration . . . . . . . . . . . 21
Tableadministrationconcepts . . . . . . . . 21 Chapter 5. Offer template
Whataresystemtables? . . . . . . . . . 21 administration . . . . . . . . . . . 53
Whatareusertables? . . . . . . . . . . 21 Whatisanoffer? . . . . . . . . . . . . 53
Aboutmappingtables. . . . . . . . . . 22 Whatisanoffertemplate? . . . . . . . . . 53
Whatisadatadictionary? . . . . . . . . 23 Offertemplatesandsecurity. . . . . . . . . 54
Whatisatablecatalog? . . . . . . . . . 23 Whyuseoffertemplates?. . . . . . . . . . 54
Initialtableadministrationtasks . . . . . . . 24 Planningoffertemplatesandoffers . . . . . . 54
Prerequisites:expectedstatefollowinginstallation 24 Workingwithofferattributes . . . . . . . . 55
Totestsystemtableaccess . . . . . . . . 24 Toaddacustomattribute . . . . . . . . 55
Totestusertableaccess . . . . . . . . . 25 Tomodifyacustomattribute . . . . . . . 56
MappingCustomeraudiencelevelsystemtables 25 Standardofferattributes . . . . . . . . . 57
Workingwithsystemtables . . . . . . . . . 26 Workingwithoffertemplates . . . . . . . . 58
©CopyrightIBMCorp.1998,2011 iii
Tocreateanoffertemplate . . . . . . . . 58 Chapter 8. Response history
Tomodifyanoffertemplate. . . . . . . . 59 administration . . . . . . . . . . . 83
Toreorderoffertemplates . . . . . . . . 60
Responsehistoryconcepts . . . . . . . . . 83
Toretireanoffertemplate . . . . . . . . 61
Whatisresponsehistory? . . . . . . . . 83
Usingoffercustomattributesinoffertemplates 61
Whatistheresponsetype? . . . . . . . . 83
AddinglistvaluestotheChannelattribute. . . 61
Howdoesresponsehistoryrelatetoaudience
Offertemplatereferences. . . . . . . . . . 61
levels? . . . . . . . . . . . . . . . 83
Templateicons . . . . . . . . . . . . 61
Howdoesresponsehistoryrelatetodatabase
Defaultofferattributes . . . . . . . . . 63
tables? . . . . . . . . . . . . . . . 84
Foreignkeyconstraintsinresponsehistorytables 84
Chapter 6. Audience level
Whatisanactiontable? . . . . . . . . . 84
administration . . . . . . . . . . . 65 Whatdoesanactiontablecontain? . . . . . 84
Aboutaudiencelevels. . . . . . . . . . . 65 Whyuseanactiontable?. . . . . . . . . 84
Whydifferentaudiencelevelsareneededin Workingwithresponsehistory . . . . . . . . 85
Campaign. . . . . . . . . . . . . . . 66 Creatingresponsehistorytablesfornew
ThedefaultCustomeraudiencelevel. . . . . . 66 audiencelevels . . . . . . . . . . . . 85
Creatingadditionalaudiencelevels . . . . . . 66 MappingresponsehistorytablestoUnicasystem
Aboutaudiencelevelsandsystemtables . . . . 66 tables . . . . . . . . . . . . . . . 85
DefaultCustomeraudiencelevelsystemtables 67 Tosetthenumberofdaysafteranofferexpires
Aboutaudiencelevelsandstrategicsegments . . 67 torecordresponses. . . . . . . . . . . 85
Audienceleveluniqueidentifiers . . . . . . 67 Toaddaresponsetype . . . . . . . . . 85
Requiredfieldsinaudience-level-specifictables 68 Loggingresponsehistory. . . . . . . . . 86
Aboutaudiencelevelsandusertables . . . . . 69 Responsehistoryreferences . . . . . . . . . 86
Usertableswithasingleaudiencelevel . . . . 69 Defaultresponsetypes . . . . . . . . . 86
Usertableswithmultipleaudiencelevels . . . 70 SampleUA_ActionCustomerTable . . . . . 87
Workingwithaudiencelevels . . . . . . . . 70
Workflowforsettingupanewaudiencelevel. . 70 Chapter 9. Operational monitoring. . . 89
Removinganaudiencelevel. . . . . . . . 73 Toconfigureoperationalmonitoring . . . . . . 89
Aboutglobalsuppressionsandglobalsuppression ToaccesstheAllMonitoredRunspage . . . . . 89
segments . . . . . . . . . . . . . . . 73 ViewingtheAllMonitoredRunspage . . . . . 89
Switchingaudienceswithglobalsuppressions. . 74 TosortthelistofflowchartsontheAllMonitored
Aboutcreatingglobalsuppressionsegments . . 74 Runspage. . . . . . . . . . . . . . . 90
Updatingglobalsuppressionsegments . . . . 75 Toviewassociatedcampaignsorflowcharts . . 90
Deletingglobalsuppressionsegments . . . . 75 TorefreshtheAllMonitoredRunspagedisplay 90
Loggingforglobalsuppressions . . . . . . 75 WorkingwithflowchartsthroughtheAllMonitored
Runspage. . . . . . . . . . . . . . . 90
Chapter 7. Contact history Tostoparunningflowchart. . . . . . . . 91
administration . . . . . . . . . . . 77 Tosuspendarunningflowchart . . . . . . 91
Toresumeasuspendedflowchart . . . . . . 91
Contacthistoryconcepts . . . . . . . . . . 77
Operationalmonitoringreferences. . . . . . . 91
Whatiscontacthistory? . . . . . . . . . 77
Flowchartstatesandactions. . . . . . . . 92
Whatisdetailedcontacthistory? . . . . . . 78
Propertiesrelatedtooperationalmonitoring . . 93
Whatiscontactstatus? . . . . . . . . . 78
AllMonitoredRunspageicons. . . . . . . 93
Aboutupdatingcontactstatus . . . . . . . 78
Howdoescontacthistoryrelatetoaudience
Chapter 10. Dimension hierarchy
levels? . . . . . . . . . . . . . . . 79
Howdoescontacthistoryrelatetodatabaseand administration . . . . . . . . . . . 95
systemtables? . . . . . . . . . . . . 79 Whatisadimensionhierarchy? . . . . . . . 95
Whatisofferhistory? . . . . . . . . . . 79 Whyusedimensionhierarchies? . . . . . . . 95
Whatistreatmenthistory? . . . . . . . . 79 Aboutdimensionhierarchiesandcubes . . . . . 96
Workingwithcontacthistory . . . . . . . . 80 Aboutdimensionhierarchiesanddatabasetables. . 96
Creatingcontacthistorytablesfornewaudience Workingwithdimensionhierarchies . . . . . . 97
levels . . . . . . . . . . . . . . . 80 Aboutworkingwithdimensionhierarchies. . . 97
MappingcontacthistorytablestoUnicasystem Designingdimensionhierarchies . . . . . . 97
tables . . . . . . . . . . . . . . . 80 AccessingdimensionhierarchiesinCampaign. . 97
Toaddacontactstatuscode. . . . . . . . 81 Tocreateadimensionhierarchy . . . . . . 98
Logginghistory . . . . . . . . . . . . 81 Toloadastoreddimensionhierarchy. . . . . 98
Updatingcontacthistory . . . . . . . . . 82 Toeditadimensionhierarchy . . . . . . . 99
Clearingcontacthistory . . . . . . . . . 82 Toupdateadimensionhierarchy . . . . . . 99
Defaultcontactstatuscodes . . . . . . . . . 82 Toremoveadimensionhierarchy . . . . . . 99
iv IBMUnicaCampaign: Administrator'sGuide
Chapter 11. Trigger administration 101 Chapter 13. Unique code
Whatisaninboundtrigger? . . . . . . . . 101 administration . . . . . . . . . . . 121
Whyuseaninboundtrigger? . . . . . . . 101 Aboutcampaigncodes . . . . . . . . . . 121
InboundtriggersandtheScheduleprocess . . 101 Aboutoffercodes . . . . . . . . . . . . 121
Whatisbroadcasting? . . . . . . . . . 101 Aboutcellcodes . . . . . . . . . . . . 121
Whatisanoutboundtrigger? . . . . . . . . 101 Abouttreatmentcodes . . . . . . . . . . 122
Synchronousoutboundtriggers . . . . . . 102 Codeformats . . . . . . . . . . . . . 122
Asynchronousoutboundtriggers. . . . . . 102 Defaultcodeformats. . . . . . . . . . 123
Whyuseanoutboundtrigger? . . . . . . 102 Codeformatrequirements . . . . . . . . 123
Returnvaluesforoutboundtriggers. . . . . 103 Aboutchangingthedefaultcodeformats . . . 123
Howaretriggersdefined? . . . . . . . . . 103 Aboutcodeconfigurationproperties. . . . . . 125
Workingwithtriggerfoldersandtriggers . . . . 103 Aboutcodegenerators . . . . . . . . . . 125
Tocreatefolderstoorganizetriggers . . . . 103 DefaultcodegeneratorsinCampaign . . . . 125
Tomoveatriggerfolder. . . . . . . . . 103 Aboutcustomcodegenerators . . . . . . . 125
Toeditatriggerfolder . . . . . . . . . 104 Requirementsforcustomcodegenerators . . . 126
Todeleteatriggerfolder . . . . . . . . 104 AboutconfiguringCampaigntousecustom
Tocreateatrigger. . . . . . . . . . . 104 codegenerators . . . . . . . . . . . 126
Toeditormoveatrigger . . . . . . . . 105 Aboutcreatingcustomcodegenerators. . . . . 127
Todeleteatrigger. . . . . . . . . . . 106 Aboutoutputtinguniquecodes . . . . . . 127
Settingupoutboundtriggers . . . . . . . . 106 Aboutoutputtingerrors. . . . . . . . . 127
Settingupaprocesstoexecuteanoutbound Aboutplacingthecustomcodegenerators . . 128
trigger. . . . . . . . . . . . . . . 106 Tospecifythelocationofthecustomoffercode
Tosetupaflowcharttoexecuteanoutbound generator. . . . . . . . . . . . . . 128
triggeronsuccess . . . . . . . . . . . 106 Codegenerationreferences. . . . . . . . . 128
Tosetupaflowcharttoexecuteanoutbound Propertiesrelatedtocodegeneration . . . . 128
triggeronfailure . . . . . . . . . . . 107 Parametersforthedefaultcampaignandcell
Settingupinboundtriggers . . . . . . . . 107 codegenerators . . . . . . . . . . . 129
Tosetupinboundtriggers . . . . . . . . 107 Parametersforthedefaultoffercodegenerator 129
ConfiguringtheScheduleprocesstorunwith Parametersforcustomcodegenerators. . . . 130
aninboundtrigger . . . . . . . . . . 107
Tobroadcastatriggertoallflowchartsofa Chapter 14. Advanced settings
campaign. . . . . . . . . . . . . . 108
administration . . . . . . . . . . . 131
Tobroadcastatriggertoaflowchart . . . . 108
ToaccessAdvancedsettings . . . . . . . . 131
Tobroadcastatriggertoallcampaigns. . . . 108
AbouttheGeneralsettings. . . . . . . . . 131
SettingupthetriggerutilityonaremoteWindows
Saveflowchartrunresults . . . . . . . . 131
machine . . . . . . . . . . . . . . . 109
Usein-DBoptimizationduringflowchartrun 131
unica_actrgutility:requiredfiles . . . . . . 109
Disableglobalsuppressionforthisflowchart 132
Referenceinformationfortriggeradministration 109
Y2Kthreshold . . . . . . . . . . . . 132
Tokenssupportedbytriggers . . . . . . . 110
Auto-save . . . . . . . . . . . . . 132
Unicatriggerutilitysyntax . . . . . . . . 111
Checkpoint . . . . . . . . . . . . . 133
Unicatriggerutilityoptions . . . . . . . 111
Maximumdataerrorsallowed. . . . . . . 133
Sendtriggeronflowchartrunerrors . . . . 133
Chapter 12. Logging administration 113
Sendtriggeronflowchartsuccess . . . . . 133
TheCampaignListenerlog. . . . . . . . . 113
AbouttheServerOptimizationsettings. . . . . 133
TheCampaignwebapplicationlog . . . . . . 113
UnicaVirtualMemoryUsage . . . . . . . 134
TheCampaignServerManagerlog . . . . . . 114
Disallowuseoftemporarytablesforthis
TheCampaignsessionutilitylog. . . . . . . 114
flowchart. . . . . . . . . . . . . . 134
Thecleanuputilitylog . . . . . . . . . . 114
AbouttheTestRunSettings . . . . . . . . 134
Flowchartlogs . . . . . . . . . . . . . 114
Thesessionslog . . . . . . . . . . . . 114
Chapter 15. IBM Unica Campaign
Thewebconnectionslog . . . . . . . . . 114
utilities . . . . . . . . . . . . . . 135
Windowseventlogs . . . . . . . . . . . 114
Thelog4jlogfile . . . . . . . . . . . . 115 CampaignListener(unica_aclsnr) . . . . . . 135
Workingwithlogs. . . . . . . . . . . . 115 Campaignlistenerrequirements . . . . . . 135
CampaignListenerloggingtasks. . . . . . 115 Campaignlistenersyntax . . . . . . . . 135
Campaignwebapplicationloggingtasks . . . 115 Campaignlisteneroptions . . . . . . . . 135
Flowchartloggingtasks . . . . . . . . . 116 Startingandstoppingthelistener . . . . . 136
Windowseventloggingtasks . . . . . . . 118 Campaignlistenerlog . . . . . . . . . 137
log4jloggingtasks. . . . . . . . . . . 118 CampaignListenerShutdownutility(svrstop) . . 137
Campaignsrvstoputilityreference . . . . . 137
Contents v
Tousethesvrstoputilitytoshutdownthe ConfiguringformultiplelocalesonSQL . . . 177
Campaignlistener. . . . . . . . . . . 138 ConfiguringformultiplelocalesonOracle . . 178
Tousethesvrstoputilitytoshutdownthe ConfiguringformultiplelocalesonDB2 . . . 179
Optimizelistener . . . . . . . . . . . 139
CampaignServerManager(unica_svradm) . . . 139 Appendix A. Configuration properties
ToruntheCampaignServerManager . . . . 140 on the configuration page . . . . . . 181
CampaignServerManagercommands . . . . 140
MarketingPlatformconfigurationproperties . . . 181
Tokillarunningflowchart. . . . . . . . 145
General|Navigation. . . . . . . . . . 181
Campaignsessionutility(unica_acsesutil). . . . 145
General|Datafiltering . . . . . . . . . 182
Environmentvariablesrequiredfor
General|Passwordsettings . . . . . . . 182
unica_acsesutil . . . . . . . . . . . . 146
General|Miscellaneous. . . . . . . . . 184
Campaignsessionutilityusecases . . . . . 146
Platform . . . . . . . . . . . . . . 185
Campaignsessionutilityreturnvalues. . . . 150
Platform|Scheduler. . . . . . . . . . 187
Campaignsessionutilitysyntax . . . . . . 150
Platform|Scheduler|Recurrencedefinitions 187
Campaignsessionutilityoptions. . . . . . 150
Platform|Scheduler|Scheduleregistrations|
Campaigncleanuputility(unica_acclean) . . . . 152
Campaign|[Objecttype] . . . . . . . . 189
Environmentvariablesrequiredfor
Platform|Scheduler|Scheduleregistrations|
unica_acclean . . . . . . . . . . . . 152
Campaign|[Objecttype]|[Throttlinggroup] . 190
Campaigncleanuputilityusecases . . . . . 152
Platform|Security . . . . . . . . . . 190
Campaigncleanuputilitysyntax . . . . . . 155
Platform|Security|Loginmethoddetails|
Campaigncleanuputilityoptions . . . . . 155
Windowsintegratedlogin . . . . . . . . 190
Campaignreportgenerationutility
Platform|Security|Loginmethoddetails|
(unica_acgenrpt) . . . . . . . . . . . . 157
LDAP. . . . . . . . . . . . . . . 193
Usecase:capturecellcountsfromflowchart
Platform|Security|Loginmethoddetails|
runs . . . . . . . . . . . . . . . 157
Webaccesscontrol . . . . . . . . . . 196
IBMUnicaCampaignreportgenerationutility
Platform|Security|Loginmethoddetails|
syntax. . . . . . . . . . . . . . . 158
LDAPsynchronization . . . . . . . . . 196
IBMUnicaCampaignreportgenerationutility
Platform|Security|Loginmethoddetails|
options . . . . . . . . . . . . . . 158
LDAPsynchronization|LDAPreferenceto
ActiveXcleanuputility(uacflchk) . . . . . . 160
Unicagroupmap . . . . . . . . . . . 204
ActiveXcleanuputilityprerequisites . . . . 160
Reportingconfigurationproperties . . . . . . 204
ActiveXcleanuputilitysyntax. . . . . . . 160
Reports|Integrations|Cognos8 . . . . . 204
RunningtheActiveXcleanuputilityincheck
Reports|Schemas|[product]|[schema
mode(nooptions). . . . . . . . . . . 161
name]|SQLConfiguration . . . . . . . 208
ActiveXcleanuputilityoptions . . . . . . 161
Reports|Schemas|Campaign . . . . . . 209
Databasetestingutilities. . . . . . . . . . 162
Reports|Schemas|Campaign|Offer
cxntestutility . . . . . . . . . . . . 162
Performance. . . . . . . . . . . . . 209
odbctestutility . . . . . . . . . . . . 162
Reports|Schemas|Campaign|[schema
db2testutility . . . . . . . . . . . . 164
name]|Columns|[ContactMetric] . . . . 210
oratestutility . . . . . . . . . . . . 164
Reports|Schemas|Campaign|[schema
Databaseloadutilities . . . . . . . . . . 165
name]|Columns|[ResponseMetric] . . . . 211
Fastloaderrepeatedtokens. . . . . . . . 165
Reports|Schemas|Campaign|Performance 212
Reports|Schemas|Campaign|Offer
Chapter 16. Configuring Campaign for
ResponseBreakout . . . . . . . . . . 213
non-ASCII data. . . . . . . . . . . 169 Reports|Schemas|Campaign|Offer
Aboutusingnon-ASCIIdataornon-USlocales . . 169 ResponseBreakout|[ResponseType] . . . . 214
Aboutcharacterencodings . . . . . . . . 169 Reports|Schemas|Campaign|Campaign
Aboutinteractionswithnon-ASCIIdatabases 169 OfferContactStatusBreakout. . . . . . . 215
Aboutthemulti-localefeature. . . . . . . 170 Reports|Schemas|Campaign|Campaign
ConfiguringCampaignforanon-ASCIIlanguage OfferContactStatusBreakout|[ContactStatus
oranon-USlocale. . . . . . . . . . . . 172 Code] . . . . . . . . . . . . . . . 216
Settheoperatingsystemlanguageandregional Reports|Schemas|Campaign|Custom
settings . . . . . . . . . . . . . . 172 Attributes|Columns|[CampaignCustom
Setencodingparametersforthewebapplication Column] . . . . . . . . . . . . . . 216
server(WebSphereonly). . . . . . . . . 173 Reports|Schemas|Campaign|Custom
SetCampaignlanguageandlocaleproperty Attributes|Columns|[OfferCustomColumn] 217
values. . . . . . . . . . . . . . . 173 Reports|Schemas|Campaign|Custom
Un-mapandre-mapsystemtables . . . . . 174 Attributes|Columns|[CellCustomColumn] . 218
Testyourdatabaseandserverconfigurations 174 Reports|Schemas|Interact . . . . . . . 219
ConfiguringCampaignformultiplelocales . . . 177 Reports|Schemas|Interact|Interact
Beforeyoubegin:Campaignmustbeinstalled 177 Performance. . . . . . . . . . . . . 219
vi IBMUnicaCampaign: Administrator'sGuide
Reports|Schemas|eMessage . . . . . . 220 Campaign|logging . . . . . . . . . . 315
Campaignconfigurationproperties . . . . . . 221
Campaign . . . . . . . . . . . . . 221 Appendix B. Special characters in
Campaign|Collaborate. . . . . . . . . 222 Campaign object names. . . . . . . 317
Campaign|navigation . . . . . . . . . 222
Specialcharactersnotsupported . . . . . . . 317
Campaign|caching . . . . . . . . . . 225
Objectswithnonamingrestrictions . . . . . . 317
Campaign|partitions . . . . . . . . . 226
Objectswithspecificnamingrestrictions . . . . 318
Campaign|partitions|partition[n]|
Namingrestrictionsforderivedfields . . . . 318
eMessage. . . . . . . . . . . . . . 226
Campaign|partitions|partition[n]|reports 228
Appendix C. Supported data types for
Campaign|partition[n]|validation . . . . 230
user tables . . . . . . . . . . . . 319
Campaign|partitions|partition[n]|
audienceLevels|audienceLevel . . . . . . 231
Campaign|partitions|partition[n]| Appendix D. Internationalization and
audienceLevels|audienceLevel|field[n]. . . 232 encodings. . . . . . . . . . . . . 323
Campaign|Partitions|partition[n]|
CharacterencodingsinCampaign . . . . . . 323
dataSources . . . . . . . . . . . . . 232
WesternEurope . . . . . . . . . . . 323
Campaign|partitions|partition[n]|
Unicodeencodings . . . . . . . . . . 324
systemTableMapping. . . . . . . . . . 283
Arabic. . . . . . . . . . . . . . . 324
Campaign|partitions|partition[n]|server|
Armenian . . . . . . . . . . . . . 324
systemCodes . . . . . . . . . . . . 283
BalticRim . . . . . . . . . . . . . 324
Campaign|partitions|partition[n]|server|
Celtic . . . . . . . . . . . . . . . 324
encoding. . . . . . . . . . . . . . 286
CentralEurope. . . . . . . . . . . . 324
Campaign|partitions|partition[n]|server|
Chinese(bothSimplifiedandTraditional) . . . 325
timeout . . . . . . . . . . . . . . 287
Chinese(Simplified) . . . . . . . . . . 325
Campaign|partitions|partition[n]|server|
Chinese(Traditional) . . . . . . . . . . 325
collaborate . . . . . . . . . . . . . 288
Cyrillic . . . . . . . . . . . . . . 325
Campaign|partitions|partition[n]|server|
English . . . . . . . . . . . . . . 325
permissions . . . . . . . . . . . . . 288
Georgian. . . . . . . . . . . . . . 325
Campaign|partitions|partition[n]|server|
Greek . . . . . . . . . . . . . . . 325
flowchartConfig . . . . . . . . . . . 289
Hebrew . . . . . . . . . . . . . . 326
Campaign|partitions|partition[n]|server|
Icelandic . . . . . . . . . . . . . . 326
flowchartSave . . . . . . . . . . . . 291
Japanese . . . . . . . . . . . . . . 326
Campaign|partitions|partition[n]|server|
Korean . . . . . . . . . . . . . . 326
dataProcessing . . . . . . . . . . . . 292
Lao. . . . . . . . . . . . . . . . 326
Campaign|partitions|partition[n]|server|
NorthernEurope . . . . . . . . . . . 327
optimization. . . . . . . . . . . . . 297
Romanian . . . . . . . . . . . . . 327
Campaign|partitions|partition[n]|server|
SouthernEurope . . . . . . . . . . . 327
logging . . . . . . . . . . . . . . 299
Thai . . . . . . . . . . . . . . . 327
Campaign|partitions|partition[n]|server|
Turkish . . . . . . . . . . . . . . 327
flowchartRun . . . . . . . . . . . . 303
Vietnamese . . . . . . . . . . . . . 327
Campaign|partitions|partition[n]|server|
Miscellaneous . . . . . . . . . . . . 327
profile. . . . . . . . . . . . . . . 303
Dateandtimeformats . . . . . . . . . . 327
Campaign|partitions|partition[n]|server|
FormatsforDateFormatandDateTimeFormat 328
internal . . . . . . . . . . . . . . 304
FormatsforDateOutputFormatStringand
Campaign|partitions|partition[n]|server|
DateTimeOutputFormatString . . . . . . . 330
fileDialog. . . . . . . . . . . . . . 306
Campaign|partitions|partition[n]|
Appendix E. Campaign error codes 333
offerCodeGenerator . . . . . . . . . . 307
Campaignerrorcodes . . . . . . . . . . 333
Campaign|monitoring. . . . . . . . . 308
Campaign|ProductReindex . . . . . . . 310
Notices . . . . . . . . . . . . . . 377
Campaign|unicaACListener . . . . . . . 310
Campaign|server . . . . . . . . . . 314 Trademarks . . . . . . . . . . . . . . 379
Contents vii
viii IBMUnicaCampaign: Administrator'sGuide
Contacting IBM Unica technical support
If you encounter a problem that you cannot resolve by consulting the
documentation, your company’s designated support contact can log a call with
IBM® Unica® technical support. Use the information in this section to ensure that
your problem is resolved efficiently and successfully.
If you are not a designated support contact at your company, contact your IBM
Unica administrator for information.
Information to gather
Before you contact IBM Unica technical support, gather the following information:
v Abrief description of the nature of your issue.
v Detailed error messages you see when the issue occurs.
v Detailed steps to reproduce the issue.
v Related log files, session files, configuration files, and data files.
v Information about your product and system environment, which you can obtain
as described in "System information."
System information
When you call IBM Unica technical support, you might be asked to provide
information about your environment.
If your problem does not prevent you from logging in, much of this information is
available on theAbout page, which provides information about your installed IBM
Unica applications.
You can access theAbout page by selecting Help > About. If theAbout page is not
accessible, you can obtain the version number of any IBM Unica application by
viewing the version.txt file located under the installation directory for each
application.
Contact information for IBM Unica technical support
For ways to contact IBM Unica technical support, see the IBM Unica Product
Technical Support website: (http://www.unica.com/about/product-technical-
support.htm).
©CopyrightIBMCorp.1998,2011 ix
x IBMUnicaCampaign: Administrator'sGuide