Humanitarian Logistics

188 Pages·2009·0.837 MB·English

by  Rolando Tomasini, Luk Van Wassenhove (auth.)

HUMANITARIAN LOGISTICS
INSEADBusinessPressSeries
J.FrankBrown
THEGLOBALBUSINESSLEADER
DavidFubini,ColinPriceandMaurizioZollo
MERGERS
Leadership,PerformanceandCorporateHealth
ManfredKetsdeVries,KonstantinKorotovandElizabeth
Florent-Treacy
COACHANDCOUCH
ThePsychologyofMakingBetterLeaders
JamesTeboul
SERVICEISFRONTSTAGE
PositioningServicesforValueAdvantage
Jean-ClaudeThoenigandCharlesWaldman
THEMARKINGENTERPRISE
BusinessSuccessandSocietalEmbedding
RolandoTomasiniandLukVanWassenhove
HUMANITARIANLOGISTICS
HUMANITARIAN
LOGISTICS
Rolando Tomasini
and
Luk Van Wassenhove
©RolandoTomasiniandLukVanWassenhove2009
Softcover reprint of the hardcover 1st edition 2009 978-0-230-20575-8
Allrightsreserved.Noreproduction,copyortransmissionofthis
publicationmaybemadewithoutwrittenpermission.
Noportionofthispublicationmaybereproduced,copiedortransmitted
savewithwrittenpermissionorinaccordancewiththeprovisionsofthe
Copyright,DesignsandPatentsAct1988,orunderthetermsofanylicence
permittinglimitedcopyingissuedbytheCopyrightLicensingAgency,
SaffronHouse,6-10KirbyStreet,LondonEC1N8TS.
Anypersonwhodoesanyunauthorizedactinrelationtothispublication
maybeliabletocriminalprosecutionandcivilclaimsfordamages.
Theauthorshaveassertedtheirrightstobeidentified
astheauthorsofthisworkinaccordancewiththeCopyright,
DesignsandPatentsAct1988.
Firstpublished2009by
PALGRAVEMACMILLAN
PalgraveMacmillanintheUKisanimprintofMacmillanPublishersLimited,
registeredinEngland,companynumber785998,ofHoundmills,Basingstoke,
HampshireRG216XS.
PalgraveMacmillanintheUSisadivisionofStMartin’sPressLLC,
175FifthAvenue,NewYork,NY10010.
PalgraveMacmillanistheglobalacademicimprintoftheabovecompanies
andhascompaniesandrepresentativesthroughouttheworld.
Palgrave®andMacmillan®areregisteredtrademarksintheUnitedStates,
theUnitedKingdom,Europeandothercountries.
ISBN 978-1-349-30212-3 ISBN 978-0-230-23348-5 (eBook)
DOI 10.1057/9780230233485
Thisbookisprintedonpapersuitableforrecyclingandmadefromfully
managedandsustainedforestsources.Logging,pulpingandmanufacturing
processesareexpectedtoconformtotheenvironmentalregulationsofthe
countryoforigin.
AcataloguerecordforthisbookisavailablefromtheBritishLibrary.
AcatalogrecordforthisbookisavailablefromtheLibraryofCongress.
10 9 8 7 6 5 4 3 2 1
18 17 16 15 14 13 12 11 10 09
To my siblings (Rolando)
This page intentionally left blank
CONTENTS
Prologue x
1 LOGISTICSOFHUMANITARIANAID 1
INTRODUCTION 1
FROMLOGISTICSTOSUPPLYCHAINMANAGEMENT 1
SUPPLYCHAINMANAGEMENT 2
SUPPLYCHAINMANAGEMENTFUNDAMENTALS:FLOWS,DESIGN,
ANDMANAGEMENTQUALITY 4
CHARACTERISTICSOFAHUMANITARIANSUPPLYCHAIN 9
SPEED 11
OPPORTUNITIESFORCROSS-LEARNING 12
SHARINGKNOWLEDGEBETWEENTHEPRIVATEANDTHE
HUMANITARIANSECTOR 15
CONCLUSION 16
2 HUMANITARIANISM 17
INTRODUCTION 17
NOTALLTHATGLITTERSISGOLD 17
DEFINING“HUMANITARIAN” 20
HUMANITARIANSPACE 25
CONFLICTCONNECTION 27
THEHUMANITARIANCHALLENGE 29
CONCLUSION 38
3 PREPAREDNESS 41
INTRODUCTION 41
HURRICANEMITCH 41
SUCCESSFULRESPONSESARENOTIMPROVISED 42
PREPAREDNESSCHALLENGES 48
LOGISTICSBECOMESACENTRALFUNCTIONFROMHURRICANE
MITCHTOGUJARAT 52
FIVEKEYBUILDINGBLOCKSOFPREPAREDNESS 55
vii
CONTENTS
PREPAREDNESSSTRATEGYDRIVESRESPONSEEFFECTIVENESS 58
PUTANENDTOFIREFIGHTING 59
CONCLUSION 64
4 COORDINATION 65
INTRODUCTION 65
THENEEDFORCOORDINATION 66
LEVELSOFCOORDINATION 74
DISASTERLIFECYCLE 80
MATCHINGTHELIFECYCLE 82
HUMANITARIANCOORDINATION:OBSTACLESTO
OVERCOME 84
CONCLUSION 87
5 INFORMATIONMANAGEMENT 89
INTRODUCTION 89
ROLEOFINFORMATIONMANAGEMENT 90
VISIBILITY(PIPELINE) 91
TRANSPARENCY(PROCESS) 94
ACCOUNTABILITY(PARTIES/PERFORMANCE) 96
BENEFITSOFACCOUNTABILITY 99
INFORMATIONFLOWS 102
CONCLUSION 113
6 KNOWLEDGEMANAGEMENT 115
INTRODUCTION 115
HOWISKNOWLEDGECREATED? 116
KNOWLEDGEISCREATEDANDNEEDEDATDIFFERENTLEVELS 120
KNOWINGAHEADOFTIME 124
THEYKNOWTHATYOUDON’TKNOWWHATTHEYKNOW...AND
ITWILLCOSTYOU 126
BARRIERSTOKNOWLEDGESHARING 127
CONCLUSION 129
7 BUILDINGASUCCESSFULPARTNERSHIP 131
INTRODUCTION 131
PRIVATE–HUMANITARIANPARTNERSHIPS 131
BUILDINGLEARNINGLABS 134
FORMSOFCORPORATESUPPORTFORHUMANITARIAN
ACTIVITIES 137
CSRPARTNERSHIPCHALLENGES 139
INVESTINGINPARTNERSHIPS:THETNT–WFPCASE 146
VALUETHROUGHLEARNING 156
viii
CONTENTS
LEARNING:ADIFFICULTPROCESSTHATNEEDSTOBEMANAGED
PROACTIVELY 156
BARRIERSTOEXCHANGEBESTPRACTICE 160
CONCLUSION 163
Epilogue 165
Notes 169
Index 175
ix