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About Human Resources Practices in Service Sector
The document summarizes key points from a class discussion on unique aspects of the service sector and challenges in managing service projects. It then summarizes several academic papers on topics like: defining customer roles in co-producing knowledge-intensive services; selecting the right project team members and providing training; the sponsor's role in project initiation and ensuring success criteria; and quality management processes that are important for success in service projects.
Detailed Information
| Author: | ['Swathi Balasubramanian'] |
|---|---|
| Publication Year: | 2013 |
| Pages: | 5 |
| Language: | English |
| Format: | |
| Price: | FREE |
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