Human factors and ergonomics in practice: improving system performance and human well-being in the real world

457 Pages·2017·5.94 MB·English

by  Shorrock

Human Factors
and Ergonomics
in Practice
Improving System Performance
and Human Well-Being
in the Real World

Human Factors
and Ergonomics
in Practice
Improving System Performance
and Human Well-Being
in the Real World
Edited by
Steven Shorrock
Claire Williams
CRC Press
fa
Taylor & Francis Group
Boca Raton London New York
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Taylor & Francis Group, an informa business
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Version Date: 20160815
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Library of Congress Cataloging‑in‑Publication Data
Names: Shorrock, Steven T., editor.
Title: Human factors and ergonomics in practice : improving performance and
well-being in the real world.
Description: New York : Routledge, 2016.
Identifiers: LCCN 2016025148 | ISBN 9781472439253 (pbk. : alk. paper) | ISBN
9781315587332 (ebook)
Subjects: LCSH: Human engineering. | Work design.
Classification: LCC TA166 .H7843 2016 | DDC 620.8/2--dc23
LC record available at https://lccn.loc.gov/2016025148
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Dedication
Dedicated to the memory of
Professor John R. Wilson (1951–2013)

Contents
List of Figures ...........................................................................................................xi
List of Tables ..........................................................................................................xiii
Foreword ..................................................................................................................xv
Preface....................................................................................................................xvii
Acknowledgments ...................................................................................................xxi
Editors ..................................................................................................................xxiii
Contributors ...........................................................................................................xxv
PART I Reflections on the Profession
Chapter 1 Introduction: Human Factors and Ergonomics in Practice ..................3
Steven Shorrock and Claire Williams
Chapter 2 The Nature of the Human Factors/Ergonomics Profession
Today: An IEA Perspective ................................................................19
Margo Fraser and David Caple
Chapter 3 Ergonomics and Ergonomists: Lessons for Human Factors and
Ergonomics Practice from the Past and Present.................................29
Patrick Waterson
Chapter 4 The Nitty-Gritty of Human Factors ...................................................45
Erik Hollnagel
Chapter 5 Human Factors and the Ethics of Explaining Failure ........................65
Roel van Winsen and Sidney W. A. Dekker
Chapter 6 Human Factors and Ergonomics in the Media ...................................77
Ron Gantt and Steven Shorrock
PART II Fundamental Issues for Practitioners
Chapter 7 Human Factors and Ergonomics Practitioner Roles...........................95
Claire Williams and Steven Shorrock
vii
viii Contents
Chapter 8 Organizational Contexts for Human Factors and Ergonomics in
Practice .............................................................................................109
Steven Shorrock and Claire Williams
Chapter 9 Integrating Research into Practice in Human Factors and
Ergonomics .......................................................................................127
Amy Z.Q. Chung, Ann Williamson, and Steven Shorrock
Chapter 10 The Challenges of Practice-Oriented Research ...............................143
Claire Williams and Paul M. Salmon
Chapter 11 Human Factors and Ergonomics Methods in Practice: The Right
Tool for the Right Job .......................................................................155
Matthew Trigg and Richard Scaife
Chapter 12 Becoming a Human Factors/Ergonomics Practitioner .....................165
Andrew Baird, Claire Williams, and Alan Ferris
PART III Domain-Specific Issues
Chapter 13 Human Factors and Ergonomics Practice in Healthcare .................181
Ken Catchpole and Shelly Jeffcott
Chapter 14 Human Factors/Ergonomics Practice in the Rail Industry:
The Right Way, the Wrong Way, and the Railway ...........................193
Ben O’Flanagan and Graham Seeley
Chapter 15 Human Factors and Ergonomics Practice in Aviation: Assisting
Human Performance in Aviation Operations ...................................203
Jean Pariès and Brent Hayward
Chapter 16 Human Factors Practice in Military Aviation: On Time and
On Target ..........................................................................................219
Ben Cook and Ryan Cooper
Contents ix
Chapter 17 Human Factors and Ergonomics Practice in the Oil and Gas
Industry: Contributions to Design and Operations ..........................227
Rob W. Miles and Ian Randle
Chapter 18 Human Factors and Ergonomics Practice in the Nuclear
Industry: Helping to Deliver Safety in a High-Hazard Industry ......241
Clare Pollard
Chapter 19 Human Factors and Ergonomics Practice in Manufacturing:
Integration into the Engineering Design Processes .........................251
Caroline Sayce and Fiona Bird
Chapter 20 Human and Organizational Factors in Regulation: Views from a
Former Regulator .............................................................................261
John Wilkinson
Chapter 21 Human Factors and Ergonomics Practice for Consumer Product
Design: Differentiating Products by Better Design .........................277
Dan Jenkins
Chapter 22 Human Factors and Ergonomics Practice in Inclusive Design:
Making Accessibility Mainstream ...................................................287
Edward Chandler and Phil Day
Chapter 23 Selling “Ergonomic” Products: Different Approaches for
Different Applications ......................................................................299
Guy Osmond
Chapter 24 Human Factors and Ergonomics Practice in User Experience:
Demonstrating Value in a Fast-Growing Field .................................305
Lisa Duddington
Chapter 25 Human Factors and Ergonomics Practice in Web Engineering
and Operations: Navigating a Critical Yet Opaque Sea of
Automation .......................................................................................313
John Allspaw