Hug Your People: The Proven Way to Hire, Inspire, and Recognize Your Employees and Achieve Remarkable Results

289 Pages·2008·1.66 MB·English

by  Jack Mitchell

JACK MITCHELL
Hug Your
People
The Proven Way to Hire,
Inspire, and Recognize
Your Employees and
Achieve Remarkable Results
TO ALL OF OUR FABULOUS PEOPLE...
the 234 “huggers”...a nd their spouses and families...
and to all the thousands of others who made their mark working
with us since Mom and Dad opened our doors fifty years ago.
Thank you from the bottom of my heart.
MITCHELLS/RICHARDS/MARSHS
HUGGING TEAM
Aggie Auguste, Alana New, Alethea Gordon, Alina Ayrapetova,
Allison Borowy, Allison Santopietro, Amy Jarman, Ana
Naulaguari, Ana Margarit Tomai, Andrew Mitchell, Angela Gui-
tard, Angela Pieretti, Angelo Pasqua, AnneMarie Drumgold,
Anthony Renzuella, Arlene Pressman, Arlyne Goldberg, Bar-
bara Evans, Belinda Cole, Beth Massoud, Be Betsy Rojas, Betty
Candia, Beverly Martin, Bill Mitchell, Bob Carella, Bob Cas-
tonguay, Bob Mitchell, Bob Palazzo, Bozana Mican, Brian
Hawkins, Bruce Johnson, Bruce Kelly, Bruce Lagerfeldt, Carlos
Morales, Carmela Roach, Carol Mattutat, Carson Chinn, Cathy
Fotinopoulos, Cathy Kozak, Chris Herde, Chris Mitchell, Chris-
tine Koster, Claire Gladstone, Claudia Henao Builes, Colleen
Kenny, Courtney Duke, Dan Cote, Dan Farrington, Daniel Be-
liard, Danuta Dziadura, Darinka Stojanivic, David Borowy,
David Hays, David Lynn, Debbie Mazza, Deborah Turtoro,
iii
iv Hugging Team
Debra Gampel, Debra O’Shea, Denise Laimo, Dennis Riordan,
Derrick Lopez, Domenic Condoleo, Doreen Nugent, Dorothy
Wasley, Ed Barroso, Edit Kovacs, Eleni Hasiotis, Eliza Epifano,
Elizabeth Starr, Ellen Finlayson, Elli Koumbaros, Elsa Lara, Em-
manuel Garcon, Enza Arella, Eric Hollo, Evelyn Shelton, Fabio
Ramirez, Jr., Fatima Salvador, Ferdie Ocasio, Frank Gallagi, Gail
Sheriff, Gary Barrows, Gerald Eugene, Gerry Federici, Gerry
Kostic, Ginger Kermian, Giovanna Stella, Gloria Serna, Greg Al-
ston, Hector Morales, Heidi Williams, Helene Cote, Hernando
Aguila, Iren Vass, Isabel Terranova, Iwona Kelly, Jack Mitchell,
Jacquie Carlino, Jacquie Tolkin, James Cash, Janet Wilson, Jay
Hanna, Jean Debreus, Jean Evans, Jeff Kozak, Jennifer Celli, Jill
Olson, Jim Arndt, Jim Callaghan, Jim Denino, JoAnn Salvioli,
Joe Biondi, Joe Cox, Joe Derosa, Joe D’Eufemia, John Hickey III,
John Hytros, Jordan Lewis, Jose Garcia, Josette Ollivierre, Judy
Barker, Judy Brooks, Kim Thi, Kristen Fernandez, Kristin Hulet,
Lauren Monin, Lauren Perez, Laurie Baik, Linda Arbeit-Rait,
Linda Gans, Linda Levy, Linda Mitchell, Lisa Coppotelli, Lisa
Iselin, Lisa Prisco, Luigi Sposito, Luis Bedoya, Lynn Tate, Mag-
gie Yavarian, Manuel Naulaguari, Margaret Franke, Margarita
Gutierrez, Margo Bonner, Maria Abrantes, Maria Sabino, Mari-
lyn Wallack, Mark Taylor, Marlene Bernikow, Marlowe Malouf,
Martha Potts, Mary Berliner, Mary Nicolia, Mary Ellen Hart,
Matilde Cruz, Melissa Piorkowski, Michael Crookhorn, Michael
Laszlo, Michael Servidio, Michele Romano, Nadia Kappel, Naki
Halepas, Nancy Keller, Nasra Capar, Neil Gordon, Nina Prodro-
midis, Noella Duh, Nora Bedoya, Norberto Barroso, Pam Mado-
nia, Pamela Miles, Pat Giannitti, Patricia Cinquemani, Patricia
Hugging Team v
Kaylor, Paul Mendelsohn, Phuong Heitz, Phyllis Bershaw,
Ralph Alfano, Ray Cerritelli, Regina Cole, Richard Laidlaw, Ric-
kee Oleet, Rita Roman, Rob Rich, Robert Greenfield, Robin
Fanoli, Robin Imbrogno, Rocco Messina, Ron Marsh, Rosa
Chuquimamani, Rosa Lee Jones, Rosario Ramirez, Russ
Mitchell, Said Lawoo, Sam Anderson, Sandra Nacewicz, Sarah
Butterfield, Scott Mitchell, Scott Nugent, Shirley Bond, Sol
Lynch, Sonia Spencer, Sophia Carella, Soula Kalomenidas, Ste-
fan Rastawiecki, Stephanie Oshana, Stephen Goss, Steve Ker-
man, Steve Palumbo, Sue Cammarota, Sylvia Lundberg, Sylvie
Sanchez, Taffy Parisi, Teresa Baginska, Teresa Pagliuso, Theresa
Cirino, Theresa Goncalves, Tia Powell, Todd Bonner, Todd
Mitchell, Tom Maleri, Toni Bentley, Tony Famiglietti, Tony Gre-
gorio, Trish Rapoport, Tullio Giannitti, Tullio Giannitti Jr.,
Turkan Rahim, Tyler Mitchell, Vanna Temares, Vicki Cox, Will
Daley, Wilson Montaleza, Winnie Rogers, Yuriy Ayrapetov

CONTENTS
MITCHELLS/RICHARDS/MARSHS HUGGING TEAM vii
PROLOGUE: Everyone Wants to Be Appreciated xv
PART ONE: Nice
IT’S HOW YOU TREAT ONE ANOTHER
CHAPTER 1:
Building a Niceness Culture 3
CHAPTER 2:
How to Hire Nice People 13
CHAPTER 3:
Forget Probation, Get Married for Life! 25
CHAPTER 4:
Is It Kathy or Cathy? (Cathie or Kathi?) 30
CHAPTER 5:
Making the Human Connection 35
viii CONTENTS
CHAPTER 6:
Work Is Play, It’s Fun 46
CHAPTER 7:
Not Everyone Wants an Orchid 52
CHAPTER 8:
Now That You’ve Connected, Reconnect 55
HUGGING STUDY GUIDE #1: NICE 61
PART TWO: Trust
THE MOST IMPORTANT PRINCIPLE OF ALL
CHAPTER 9:
No Surprises 65
CHAPTER 10:
Have Expectations and Standards,
Not Rules and Regulations 70
CHAPTER 11:
A New World Environment, the “Of Course” Philosophy 75
CHAPTER 12:
We Like Things Transparent 83
CHAPTER 13:
Build on the Positives and Strengths 89
CHAPTER 14:
Check In, Don’t Check Up 97
CHAPTER 15:
Conflict Resolution: When Winnie Stops
Talking to Kristin 103
CHAPTER 16:
Going to the Moon 109
HUGGING STUDY GUIDE #2: TRUST 115