High Season: English for the Hotel and Tourist Industry (Student's Book)

176 Pages·1994·16.1 MB·English

by  Keith Harding, Paul Henderson

HIGH SEASON

English for the Hotel and
Tourist Industry

Keith Harding & Paul Henderson

OXFORD UNIVERSITY PRESS.
High Season

English for the Hotel and Tourist Industry

Keith Harding & Paul Henderson

Oxford University Press
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10

2

Contents

types ccoenodaton
Hotel facies

Stsfingad ine egeninaton
Resets uididgeci,
Hotel end restaurant services
Money matters

Dealing with complains
Oficeserices

Hsebusins tvller
Contercoces
Touroperaon-plamiog

Tour opeaton-eiecution
Pion Atrios

Pent roupB instructions
“Tapesips

Worle

M43
Unit Contents Chart

Reading

Wherstowty in
ite Pak

=~ a

— aaa
cory

ff

ashy ein
:

trom A
m oe

Speaking

_Acsetsomrin Pople wo compia
Adisase ‘Dealing with complaints
.

—
_Frcunlanson Cs

pos me
The ips snes
ane witha elle

10 Se

— en =.
* Conhennes in or
‘Changi © tel, Monace
—_— pat
ee P
_ ae

AA Tearszerstos

2

==
Writing

Replying roaster of
complaire

Should have (done) ee |

AWelcomeleter

4

oo 2 a

leplay

: 3 |
digeat Sicpamiiy
Ree ;
Aves craps — HMesont Cancel Foetal nis dees
ney wa

Réponed awsions

ee ea

Aleser tour opetor — | Prspoional phraes etoue
84 Unis 7 Dealing with complains

2 Divide ints pairs, A and B. A sheuld ead letter 1. B shoul read letter 2,
Answer the questions which follow, then compare answers with your
armer.

1 rece athe ba luck stay i your ocl an Tay rome
Foxe a wt yu to exes my Cissus wih the sere os
provid.

From the moment ava I ueate in aise mse
‘ot aso found tht de promizes you made In your aie
‘ent were no re, The tel weno rex ng ins nosy and
Uuncomtirable The restaurant Was nt roti, a eat
‘vas nud a estauran, a tofeed et ite varity en

Faitienmoc, tere was transpo inn town, Wie Lsom-
planed about this Las sil to there was» bus see, Suey
[ou cou have povided stax erie for your gust

‘ama fy easoable man, and Lam eis prapered vo pu
‘wih in ingonyeniene, bur ths vs oo much fore 40
nottecevea sasacoryexplanition and pple cree
on shal before ake the mite artes,

1am seding a copy ofthis euer omy sai ad othe oa
(ours oar,

ie aitty

Ppigke
1 Types of accommodation

1 Listening 1 Study che list below, chen liser to four hotel use-stalking’about what
they think is important ina hotel, Lick (} th sat they mention

large remy
sonall hors = .
ood facilities =

Eiendle self

ar the rowan centre =

ficken service —