Table Of ContentH E R A ME
IGH FFICIENT AND ELIABLE RRANGE NTS FOR
C S T
RO SMODAL RANSPORT
Project start Date: 01 January 2010 – Project Duration: 24 months
Contract Number: TCP8-GA-2009-234082
Collaborative project small of medium-scale focused
research project
Priority: Horizontal Activities For Implementation of the
Transport Programme (TPT.2008.13)
DELIVERABLE 5
CASE STUDIES
Partner Responsible: TFK, IST
Date: 10th March 2012
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Doc. Title: Deliverable WP5
Doc. Version: Final2 Contract: TCP8-GA-2009-234082
Document Id: HERMES_ D5_WP5.docx
Document Title: Deliverable 5 Case Studies
Version of the Document: Final Version 2
Dissemination Level: Public
Work Package Allocation: WP5
Due date of delivery: 10th March 2012
Monica Lundin (TFK), Rosário Macário (IST),
Authors
Vasco Reis (IST)
Authors for different case studies:
Gothenburg Central, Arlanda TFK Team: Amra Halilovic, Monica Lundin,
Airport Marie Magnusson
UPM Transyt Team: Andrea Alonso, Giulia Dell’ Asin,
Luis Ángel Guzmán
Avenida de América, Zaragoza-Lleida
María Eugenia López-Lambas, Andrés Monzón
Cristina Valdés
IST Team: Prof. Rosário Macário, Prof. José Viegas
Gare de Oriente,
Álvaro Barreira, João Fonseca,
Faro International Airport
Liliana Magalhães, Vasco Reis, Luis Martinez
Intermodal Network of Lyon CNRS-LET Team: Aurélie Mercier, Florent Laroche, Yves
Metropolitan Area Crozet
Antwerp Airport UA-TPR Team: Els Kusseneers, Thierry Vanelslander
KIT Team: Thomas Fluhrer, Eckhard Szimba, Aaron
Frankfurt-Hahn Airport
Scholz
Aegean Team: Seraphim Kapros, Argyro Kostaki, Costas
Extension of the Adriatic - Ionian
Panou, Amalia Polydoropoulou, Athena Roumboutsos,
corridor – from Peloponnese to Crete
Athena Tsirimpa
CERTH Team: Anestis Papanikolaou, Maria
Port of Patras
Morfoulaki
Document History
# Date Version
1 1-12-2011 Final draft
2 2-12-2011 Final Version
3 20-02-2012 Draft
4 10-03-2012 Final Version 2
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Authors: Lundin et al
Partner Responsible: TFK
Contract: TCP8-GA-2009-234082 Dissemination Level: PU
Table of Contents
1 INTRODUCTION 7
1.1 WP5 objectives 7
1.2 Case Studies in WP5 8
1.3 Framework for evaluation 9
2 CASE STUDIES OVERVIEW 11
2.1 Gothenburg Central Station, Sweden 11
2.2 Avenida de América Interchange Madrid, Spain 12
2.3 Long distance bus services connected with high speed rail services, the case of
Lerida and Zaragoza, Spain 14
2.4 Gare de Oriente Interchange, Portugal 16
2.5 Intermodal Network of Lyon Metropolitan Area, Part Dieu Station, France 18
2.6 Faro International Airport, Portugal 21
2.7 Antwerp Airport, Belgium 23
2.8 Frankfurt-Hahn Regional Airport, Germany 24
2.9 Stockholm Arlanda International Airport, Sweden 26
2.10 Extension of the Adriatic – Ionian corridor – from Peloponnese to Crete Greece 28
2.11 Port of Patras, Greece 31
3 Validation of Prototypes 34
3.1 Introduction 34
3.2 Induction of the prototypes of business models 37
3.3 Deduction of the case studies’ business models for improved intermodality 38
3.4 Evidences of improvement for the validation of the prototypes of business models 39
3.5 Conclusions 40
4 CROSS-FINDINGS OF THE CASE STUDIES 41
4.1 Framework of Analysis of Business Model 42
4.2 Cross-findings of the analysis to the current business model 43
4.3 Cross-findings of the analysis to the proposed business model 52
4.4 Conclusions 59
5 REFERENCES 73
5.1 Literature 73
5.2 Websites 75
6 Annexes - Detailed Description of the Case Studies 77
6.1 Gothenburg Central Station, Sweden 77
6.2 Avenida de América Interchange Madrid, Spain 122
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6.3 Zaragoza – Lleida, Spain 174
6.4 Gare de Oriente, Portugal 247
6.5 Intermodal Network of Lyon Metropolitan Area, Part Dieu Station, France 268
6.6 Faro International Airport, Portugal 319
6.7 Antwerp Airport, Belgium 360
6.8 Frankfurt-Hahn Regional Airport, Germany 458
6.9 Stockholm Arlanda International Airport, Sweden 508
6.10 Extension of the Adriatic – Ionian corridor – from Peloponnese to Crete Greece 561
6.11 Port of Patras, Greece 607
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1 INTRODUCTION
The HERMES project, as a whole, will analyze the existing connections and will further
evaluate the level of interconnectivity in the passenger terminals where short and long-
distance transport networks cross and where fluidity between crossing networks should
ensure the maintenance of the level of service when passengers are transferred from one
to the other.
Prototypes of suitable business models for intermodal or interconnecting services that will
contribute to build sustainable mobility solutions will be developed. According to
Osterwalder (2004) a business model describes the rationale of how an organization
creates, delivers, and captures value and as such consists of nine different building blocks,
which will be further described below.
Within a business model there could be certain factors that act as “missing links”, which
could obstruct the business model from functioning optimally. These missing links can be
for example the offering, strategies, infrastructure, organizational structures, trading
practices or operational processes and policies. Throughout these and besides the
HERMES main objectives, there are some expectations from WP5 ‘Case studies’.
1.1 WP5 objectives
WP5 has the following expectations: to describe the current business models at the site, to
describe the current level of quality of services and identify good practices and missing
links at the sites.
According to these expectations, WP5’s objectives in more detail are:
1) To validate the prototypes developed in WP2 through an evaluation methodology that will
be applied to 11 case studies
2) To validate interconnectivity barriers and measures (developed in WP3 and WP4)
3) To gain more information about interconnectivity barriers and measures (developed in
WP3 and WP4)
To be able to validate and gain more information about interconnectivity barriers and
measures there is a need of different WP perspectives; mainly WP2, WP3 and WP4 (see
Figure 1). As the Figure 1 shows, WP5’s objective is to complement the previous studies
with a case study perspective.
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Figure 1.1: WP5 in correlation with WP3 and WP4
The results from the case studies will then be compiled as a basis for the conclusions and
recommendations on good practices that will be performed in WP6. The consolidated
results of this work package can be generalized in a meaningful way to political,
organizational and technical recommendations for the local/regional/national authorities,
transport operators and infrastructure managers.
1.2 Case Studies in WP5
Examples of different business models of the innovative services have been developed and
further tested in different case studies for validation of its functional, economic and
organizational aspects. At a later stage recommendations will be provided regarding
enhanced co-ordination between decision-making levels on issues related to the
interconnection of transport networks of different scales and modes, addressing
institutional, legal, design, planning, technical and deployment aspects.
WP 5 aims more specifically to validate the prototypes developed in WP2 through an
evaluation methodology that has been applied to 11 case studies. The prototypes of
business models are examples that represent core aspects of business, including purpose,
offering, strategies, infrastructure, organizational structures, trading practices and
operational processes and policies. The case studies will cover a wide diversity of realities
instead of being concerned with a balance of the sample.
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The case studies have also been used for gaining information and advice on regulatory and
legal requirements for interconnectivity (WP3) and barriers to interconnectivity (WP4)
and thus provide a second opinion and validation of the results from these preceding work
packages. This is to strengthen our conclusions and recommendations on identified good
practices and further propose a set of actions to be taken aiming the future improvement
of the current level of interconnectivity. Furthermore WP5 has gathered additional data
and information for the validation through its case-study approach.
11 case studies have been chosen in order to cover a wide diversity of situations of
interconnectivity and will illustrate the possible variants to the identified missing links.
These case studies have been divided into the following groups:
Station cases:
• Gothenburg Central Station, road/rail
• Avenida de America Interchange Madrid, road/rail
• Lerida-Zaragoza, road/rail
• Gare de Oriente Interchange Lisbon, road/rail
• Intermodal Network of Lyon Metropolitan Area, road/rail
Airport cases:
• Faro International Airport, air/road
• Antwerp Airport, air/road
• Frankfurt-Hahn Regional Airport, air/road/(rail)
• Stockholm Arlanda International Airport, air/road/rail
Maritime cases:
• Peloponnese-Crete, road/ferry
• Port of Patras, road/rail/ferry
1.3 Framework for evaluation
The case studies and their analysis have been supported by a harmonized assessment
framework where guidelines and reporting templates have been developed to ensure an
adequate analysis of cross-findings.
In the initial stage of the project a Case and Validation Plan has been written for each case.
Here each case was described in general terms together with the planned performance of
the case study and its validation to ensure a fundamental comparability between the
eleven different case studies performed within WP5 of the HERMES-project.
A purpose for the Case and Validation Plan was also to be used as a validation tool by all
site managers/teams in order to make sure that each site in a harmonized way would
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collect, provide and monitor data/information needed for WP5 validation of results from
proceeding work packages, as well as for providing the foundation for WP6 synthesis and
best practice examples.
It should be stressed that the planning and the overall responsibility lies on the site
manager/team, who guarantees that the validation plan is reliable and meets the specific
needs at each specific site/case.
In order to achieve a high quality outcome – in terms of a high comparability of the case
studies’ results across all countries as well as for the facilitation of the evaluation process
– guidelines for the conduction of the HERMES case studies were produced together with a
template for a passenger questionnaire.
The results have been summarized in case study reports, one for each case study. A
template for the case study report has been produced. These 11 Case Study Reports has
then be compiled to this Deliverable D5 ‘Case Studies’.
The organization of this deliverable is as follows. The next Chapter presents an overview
of the eleven case studies (the full description can be found in the Annexes). The following
chapter presents the cross-findings of the various case studies and, consequently, present
the validation of the prototypes developed in WP2.The last Chapter concludes this
Deliverable with a brief summary of the main findings.
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Description:Faro International Airport, Portugal. 21. 2.7. Antwerp . eleven different case studies performed within WP5 of the HERMES-project. A purpose for the
