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Heizer Chapter 6 - Managing Quality PDF

17 Pages·2022·English
by  ['A']
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by ['A']| 2022| 17 pages| English

About Heizer Chapter 6 - Managing Quality

Quality standards should reflect customer expectations. Managing quality helps build strategies of differentiation, low cost, and responsiveness. The ISO 9000 international quality standard focuses on eight principles including top management leadership, customer satisfaction, and continual improvement. Total quality management (TQM) is a quality emphasis that encompasses the entire organization from supplier to customer through concepts like continuous improvement, employee empowerment, benchmarking, just-in-time (JIT) production, and more.

Detailed Information

Author:['A']
Publication Year:2022
Pages:17
Language:English
Format:PDF
Price:FREE
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