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About Handling Difficult Customers & Situation
This document provides training notes for a module on strategies for handling difficult customers and situations. The module will last 1 hour and 30 minutes and cover listening skills, empathy, responding professionally, and specific difficult customer types. The trainer will review learning objectives, discuss empathetic listening and not offering personal or legal advice. Examples of empathetic phrases and strategies like using a customer's name, maintaining a friendly manner, and proper body language will be presented. Specific difficult customer situations like hostile, angry, or verbally abusive customers will also be addressed.
Detailed Information
| Author: | ['Aizat Amir'] |
|---|---|
| Publication Year: | 2018 |
| Pages: | 48 |
| Language: | English |
| Format: | |
| Price: | FREE |
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