Table Of ContentHandbook of Communication
and Social Interaction Skills
LEA’SCOMMUNICATIONSERIES
JenningsBryant&DolfZillmann,GeneralEditors
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Allen/Preiss/Gayle/Burrell InterpersonalCommunicationResearch:
AdvancesThroughMeta-analysis
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Handbook of Communication
and Social Interaction Skills
Edited by
John O. Greene and Brant R. Burleson
PurdueUniversity
LAWRENCE ERLBAUM ASSOCIATES, PUBLISHERS
2003 Mahwah, New Jersey London
This edition published in the Taylor & Francis e-Library, 2008.
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LawrenceErlbaumAssociates,Inc.,Publishers
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LibraryofCongressCataloging-in-PublicationData
Handbookofcommunicationandsocialinteractionskills/editedbyJohnO.Greeneand
BrantR.Burleson.
p.cm.
Includesindex.
ISBN0-8058-3417-6(casebound:alk.paper)—ISBN0-8058-3418-4(pbk.:alk.paper)
1.Socialinteraction.2.Interpersonalcommunication.3.Interpersonalrelations.
I.Greene,JohnO.,1954–II.Burleson,BrantRaney,1952–
HM1111.H362003
302—dc212002151771
ISBN 1-4106-0713-5 Master e-book ISBN
Contents
Foreword
ix
John M. Wiemann
Preface
xiii
John O. Greene
Brant R. Burleson
Part I General Theortical and Methodological Issues
1 Explicating Communicative Competence As
a Theoretical Term
03
Steven R. Wilson
Christina M. Sabee
2 Models of Adult Communication Skill Acquisition:
Practice and the Course of Performance Improvement
51
John O. Greene
3 Methods of Interpersonal Skill Assessment
93
Brian H. Spitzberg
4 Methods of Social Skills Training and Development
135
Chris Segrin
Michelle Givertz
Part II Fundamental Interaction Skills
5 Nonverbal Communication Skills
179
Judee K. Burgoon
Aaron E. Bacue
v
vi CONTENTS
6 Applying the Skills Concept to Discourse and
Conversation: The Remediation of Performance
Defects in Talk-in-Interaction
221
Robert E. Sanders
7 Message Production Skill in Social Interaction
257
Charles R. Berger
8 Message Reception Skills in Social Communication
291
Robert S. Wyer, Jr.
Rashmi Adaval
9 Impression Management: Goals, Strategies, and Skills
357
Sandra Metts
Erica Grohskopf
Part III Function-Focused Communication Skills
10 Informing and Explaining Skills: Theory and Research
on Informative Communication
403
Katherine E. Rowan
11 Arguing Skill
439
Dale Hample
12 Persuasion As a Social Skill
479
James Price Dillard
Linda J. Marshall
13 Managing Interpersonal Conflict: A Model of Events
Related to Strategic Choices
515
Daniel J. Canary
14 Emotional Support Skills
551
Brant R. Burleson
15 How to "Do Things" With Narrative: A Communication
Perspective on Narrative Skill
595
Jenny Mandelbaum
Part IV Skills in Close Personal Relationships
16 Friendship Interaction Skills Across the Life-Span
637
Wendy Samter
17 Accomplishing Romantic Relationships
685
Kathryn Dindia
Lindsay Timmerman
CONTENTS vii
18 Communication Skills in Couples: A Review
and Discussion of Emerging Perspectives
723
Adrian B. Kelly
Frank D. Fincham
Steven R. H. Beach
19 Parenting Skills and Social--Communicative Competence
in Childhood
753
Craig H. Hart
Lloyd D. Newell
Susanne Frost Olsen
Part V Skills in Public and Professional Contexts
20 Negotiation Skills
801
Michael E. Roloff
Linda L. Putnam
Lefki Anastasiou
21 Communication Skills for Group Decision Making
835
Dennis S. Gouran
22 Skillfully Instructing Learners: How Communicators
Effectively Convey Messages
871
John A. Daly
Anita L. Vangelisti
23 Interpersonal Communication Skills in Health
Care Contexts
909
Richard L. Street, Jr.
24 New Directions in Intercultural Communication
Competence: the Process Model
935
Christopher Hajek
Howard Giles
Author Index
959
Subject Index
1005
Foreword
JohnM.Wiemann
UniversityofCalifornia,SantaBarbara
Readersofthisbookalmostcertainlyagreethatmanyofthemostimportantactivities
inwhichweengagearecommunicative.Ourabilitytocreateandsustainoursocial
world depends in large measure on how well we communicate. People’s social
skills are crucial to their well-being—individually and collectively. The importance
ofunderstandingskillfulbehaviorinallitscomplexitiescannotbeoverstated.
This Handbook is a milestone in the study of communication skills. In its depth
and breadth, it is a remarkable work that both chronicles the field and provides a
frameworkforthenextgenerationoftheoryandresearch.Whensuchanimportant
milestonehasbeenreached,itisusefultoreflectonthejourneythusfar.
Thehistoryofthedisciplineofcommunication(broadlyconceived)isthestoryof
identifying,investigating,andteachingsocialskills.Thereisalsoanethicalaspectto
communication skills in that they can be used for good or ill; the playground bully
andthepoliticaldemagoguemayusecertaincommunicationskillsthataccomplish
their goals and motivate others to act on their behalf, but bring evil results. The
roots of understanding and teaching social skills were decidedly in the service of
the public welfare, however. The earliest teaching of oratory was motivated by the
needforcitizenstobecompetenttoparticipateindemocraticgovernance(andeven
today, local, national, and international participation requires that citizens learn to
speakeffectivelytoothers).
Overtime,ofcourse,ourunderstandingofwhatitmeanstobeasociallyskilledcit-
izenhasbroadened.Notonlydopeopleneedtodeliverpublicspeecheseffectively,
theyalsoneedtomanagesocialandintimatediscourse,aswellastouseandrespond
tovarioustechnologies.Moreover,wehaverealizedthatadultsarenottheonlyones
needingsocialskills;childrenalsoneedarepertoireofsophisticatedsocialskillsto
interacteffectivelyintheirfamilies,peergroups,andschools.Recognizingthis,the
National Communication Association has devoted resources to the assessment and
development of communication skills in children from kindergarten through high
school.Infact,pedagogicalconcernsandtheexpansionofcommunicationcurricula
intotheinterpersonaldomainwereamongthefactorsthatsparkedinterestincom-
municationcompetenceinthelate1960sandearly1970s.
ix
