Goodwill

20 Pages·2011·2.43 MB·English

Goodwill
is Golden
goodwill industries
of colorado springs
2010 annual report
Dear Friends of Goodwill:
This year, Goodwill celebrates 50 years of improving lives. From our humble
beginnings in 1961 to where we are today, we have grown into a family of over
1,000 employees and nearly 100 organizations we count as valuable partners. Our
retail division, which spans from Woodland Park to Cañon City to Grand Junction,
serves over one million shoppers and 450,000 donors annually. Our retail centers
provide valuable job training and revenue to support over 20 diverse social service
programs. As such, we consider ourselves one of the original social enterprises!
Our 50th anniversary is a proud milestone for all of us. Last year alone, we served
over 64,400 individuals. We want to congratulate the hundreds of thousands of
graduates who reached their goal of independence over the years. Their success fuels
our vision of touching the lives of twice as many people in the next five years.
The level of need continues to increase in the communities we serve. This is
a challenge best met by a community-wide collaborative effort. Goodwill will
continue to improve lives by reaching out to other public and private organizations
to form efficient and effective partnerships.
As we plan for the future, opportunities are abundant. We are excited to rebuild a
Goodwill presence in Pueblo, beginning with an attractively designed retail center.
In the next year, we will relocate and consolidate many of our administrative and
programming operations into a larger building designed to better serve our clients
and provide our organization with a facility able to meet the exciting growth
opportunities ahead. It will be the home of the ground-breaking Possibilities, an
innovative program serving people with developmental and cognitive disabilities.
Goodwill’s longevity and record of accomplishment are direct results of the
continued support we have enjoyed from friends and partners like you. Simply put,
we can’t improve lives without you!
In this year’s annual report, we celebrate the past, and know that with your
assistance, we have laid a healthy foundation to build upon in the future. Much has
changed in the past 50 years, but one thing remains constant - we are committed
to our mission of helping those we serve reach their highest level of personal and
economic independence.
Sincerely,
Karla J. Grazier
President and CEO
2010 ContraCt
EmployEE of thE yEar
Look closely at Josue Nieve-Barreto’s face. His friendly features were once
hidden by frustration he experienced after being corrected by his supervisor.
Josue
As an employee at Goodwill’s Fresh Start Commercial Laundry, Josue’s
resentment is a thing of the past since he began redirecting his energy on
Nieve-Barreto
positive outlets. Staff is amazed with Josue’s transformation and excited to
see his 100 percent productivity increase.
Initially a client of Goodwill’s high school transition program, Josue
continues to develop his job skills and has become an indispensable team
member. While folding linens is Josue’s niche, he quickly fills in wherever
needed. Josue looks forward to work each weekday, but when Sunday
Josue continues to develop his
rolls around, he revels being a deacon in his family’s church. A sketcher,
job skills and has become an electronics tinkerer and comics aficionado, Josue proudly boasts about his
indispensable team member. new bank account while he focuses on studying for his driver’s license.
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goodwill industries
of colorado springs
2010 annual report
2010
IndEpEndEnCE award
Michael Moore’s positive outlook is pivotal to his success. In 2009, a single
father of four and new to the area, Michael found himself unemployed and
Michael
penniless. He was referred to Goodwill’s Career Development Center.
Goodwill helped Michael resolve his transportation and housing barriers
Moore
and he soon found a job as a sales associate at the North Retail Center.
With a background in customer service, Michael impressed colleagues and
customers alike with his politeness, punctuality and professional attire.
Michael proudly purchased his first car with money he earned working
at Goodwill. Today, one of the retail center’s most popular employees,
soft-spoken Michael has inadvertently built a fan club following his stylish
Michael impressed colleagues
clothing displays and welcoming demeanor. In between raising his children
and customers alike with his
and work, Michael dreams of one day writing a Hollywood screenplay.
politeness, punctuality and
However, in the meantime, he’s concentrating on climbing the Goodwill
professional attire. ladder aspiring for a management position.
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2010
aChIEvEr of thE yEar
At 69 years young, Floyd Curtis is happiest when he’s working. One of
eleven kids who grew up on the family ranch, Floyd will tell you he learned
early, “money counts, talking doesn’t.” Floyd works full-time in Goodwill’s
Work Skills Development Program where he’s dedicated his 45-year career.
Floyd
Never one to burrow his spirit when the going gets tough, last year Floyd
curtis
expertly lassoed two personal challenges. He moved into a new home where
he eagerly forged a tight relationship with his roommate, a fellow employee
at Goodwill. Suddenly, Floyd’s constant companion passed away. Although
devastated, he took a leadership role and shared the news with friends.
Through it all, Floyd’s tenacity continued to shine.
With a heart for horses, Floyd finds peace riding mares at Pikes Peak
His loyalty, hard work and
Therapeutic Riding Center. Floyd’s 45-year anniversary barely misses
success are a true testament Goodwill’s golden milestone. His loyalty, hard work and success are a true
to the Goodwill mission. testament to the Goodwill mission.
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goodwill industries
of colorado springs
2010 annual report
2010
hElms lEgaCy award
Today, Cesar Ochoa is living the American dream. A native of El Salvador,
Cesar fled the war ravaged country in 1998. Separated from his parents
cesar
and speaking only Spanish, Cesar overcame his employment barriers and
secured a position at Goodwill’s Fresh Start Commercial Laundry. Relying
ochoa
on temporary visas and work permits, Cesar relished his freedom as he
embraced learning English.
Thanks to his hard work and leadership skills, Cesar has welcomed multiple
promotions and currently oversees one of two Goodwill custodial contracts
at the United States Air Force Academy. Managing 60 employees, more
Cesar overcame his
than 80% with a disability, Cesar provides the same encouragement and
employment barriers and
support he enjoyed. Now a husband and father of three boys, Cesar’s success
secured a position at
is inspiring. He continually persuades those around him to never stop
Goodwill’s Fresh Start dreaming. As a recent green card recipient, Cesar heeds his own advice as
Commercial Laundry. he dreams of the day he will become a U.S. citizen.
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whEn you support goodwIll,
you support thE pEoplE wE sErvE.
older adults
older adults
Job seekers
needing assistance
individuals with barriers
with daily living
to self-sufficiency improve
activities improve
the economic well being
their quality of life
for themselves and
by maintaining
their families through
their personal
employment training and
independence.
job placement.
Families
families improve
their functioning
through intense
case management,
parenting classes, and individuals with disabilities
homemaking skills. people with disabilities increase their
independence through vocational training,
community involvement and life skills training.
goodwIll works to ImprovE lIvEs
• Goodwill provided services to 64,420 people. • Goodwill’s adult day programs and home care
service helped 341 adults who need assistance
• Goodwill helped 3,293 people find jobs with with daily living maintain their personal
community employers. independence and remain in their homes.
• Projected annual earnings of job seekers • Goodwill helped 607 families improve
who entered community employment are functioning and become more independent
$52,860,000. through employment services, parenting classes
and homemaking skills.
• contracts with community businesses and the
federal government employed 188 individuals • 1,125 volunteers generously gave 26,364 hours
with disabilities who worked 145,936 hours of their time to fulfill Goodwill’s mission.
earning $1,551,235.
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goodwill industries
of colorado springs
2010 annual report
1997
• Fresh Start Commercial
Laundry began providing
1989 services to businesses
1967
• Goodwill began its partnership with the El and organizations through
• The Industrial Services Paso County Department of Human Services AbilityOne and today has
Division (ISD) was started, by providing Employment First, a program customers from Pueblo, CO
providing contract assisting food stamp recipients in gaining to Cheyenne, WY.
production services to work experience and job skills. Today, the • The inaugural
businesses while offering partnership provides multiple job training “An Enchanted Evening”
job training to individuals programs serving a record number of people. event raised $33,000.
with special needs.

1961
• Our local Goodwill®
was incorporated as 1994
its own organization.
• The first janitorial 1996
1991 contract at the United
States Air Force Academy • L ife at the
• Goodwill was the top was initiated through Bluffs Adult Day
1973 Goodwill in the country AbilityOne, a federal Center began
for job placement of program which creates offering daytime
• The Cañon City Retail individuals with disabilities employment opportunities supervision to
Center opened. and disadvantages and for people with disabilities. seniors and
received this top ranking for A second janitorial veterans with
the following four years. contract at the Academy special needs.
started the following year.
• Bob Baker succeeded Pete
Hoke as president and CEO,
leading Goodwill for the
next 17 years.
1978 • Goodwill began serving
Teller County when a
• Goodwill became one retail center opened in
of only ten Goodwills Woodland Park.
nationwide to receive
The Commission
on Accreditation of
Rehabilitation Facilities
(CARF) top accreditation
in four program areas.
Goodwill has consistently
received the highest
accreditation since then.
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2002
• G oodwill ranked in the top five Goodwills in
the U.S. for the number of people placed in
competitive employment, and has ranked in the
top ten since.
• The West Recreation & Leisure Center opened,
housing a multi-sensory Snoezelen Room for
individuals with severe disabilities followed by a
second location three years later.
2003
• A successful capital campaign
2008
raised over $4 million to build
the Powers Retail Center.
• The Circle Retail Center
opened featuring Goodwill’s
2004 first teen department called
2007
Threads.
• The Fountain
• The Grand Junction
Retail Center
Retail Center opened.
opened.
2009
2010
• Goodwill began a partnership
1999 with DellTM called ReconnectTM • K arla Grazier, long-time
which allows residents to Goodwill board member,
• Goodwill At Home, a
responsibly recycle used became president/CEO.
home care service
computer equipment for free.
helping seniors and
individuals with 2011
disabilities or other
special needs, began • Goodwill initiates
providing unskilled a move to its new
services to home-bound campus at
individuals. 1460 Garden of
the Gods Road.
1998 • The Goodwill Foundation
was created. • Goodwill begins
• Goodwill Staffing, a full-service serving Pueblo.
employment agency, began • Goodwill was awarded a
helping individuals move from contract for food service • Goodwill celebrates its
welfare to work. attendants at Fort Carson 50-year anniversary.
which later expanded to a
• The first build-to-suit store, the full-food service contract
North Retail Center, opened. at all dining halls.
• Goodwill received the Better
Business Bureau’s Award for
Excellence in Customer Service.
• The vehicle donation program
was established.
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goodwill industries
of colorado springs
2010 annual report
what thE CommunIty gavE goodwIll Board
of dIrECtors
Other 2%
Contract Work
Wendel P. Torres, Chair, WB Investments
for Industry 23%
Peggy K. Gardner, 1st Vice Chair, Holland & Hart LLP
Alan B. Steiner, 2nd Vice Chair, Colorado Springs Technology Incubator
Sales of Steve Condon, Treasurer, CB&T Wealth Management LLC
Donated
Judith Rae Mackey, Secretary, Benefit Services Group
Goods 43%
Karla Grazier, President/CEO, Goodwill Industries of Colorado Springs
Rehabilitation Dan Aragon, Goodwill Industries of Colorado Springs
Service Fees 30% John Armstrong, Jr., Retired Bank Executive
Dale Beede, Coldwell Banker Commercial
Matthew Craddock, Craddock Commercial Real Estate LLC
Public Support 2%
Marta Erhard, Corvirtus
John Foss, Memorial Health System
Jennifer George, Civic Leader
sales of donated goods $16,011,000 Kristin Guggenhime-Wellens, Civic Leader
public support 590,000 Robin Hardie, Civic Leader
Amy K. Hill, UCCS, Chancellor’s Leadership Class
rehabilitation service fees 11,142,000
Chris Hufman, T. Rowe Price Investment Services, Inc.
contract work for industry 8,497,000
William (Bill) K. Hurt, ERA Shields Real Estate
other 953,000 Kent Ingram, First United Methodist Church
Dick Kalletta, KAL Investments
total $37,193,000 Tony Kinkel, Pikes Peak Community College
Peter Maiurro, El Pomar Foundation
Bonnie Martinez, Wells Fargo Bank
Charles (Chuck) J. Murphy, Murphy Constructors, Inc.
Chris Odell, Civic Leader
Wynne Palermo, WYNNE Realty, Ltd.
Greg Papineau, Biggs Kofford, P.C.
what goodwIll gavE BaCk
Michael C. Pennica, Pennica Financial Group, Inc.
Phil Price, Ramsay, Stattman, Vela & Price
General and
Fundraising Expenses 1% Venkateshwar (Venkat) Reddy, UCCS,
Administrative
College of Business and Administration
Expenses 10%
John Register, United States Olympic Committee
James Spittler, Jr., NAI Highland, LLC
Malham M. Wakin, Brig. Gen. USAF Retired,
Professor Emeritus, USAF Academy
Kate Wilder, Civic Leader
Program
and Service
Expenses
foundatIon Board
89%
of dIrECtors
Lynn P. Cool, Chair, The Cool Company
Phil De Vries, 1st Vice Chair, US Bank
collecting, processing & selling donated goods $13,439,000
Susan Jenkins, Secretary, Nor’wood Development Group
providing rehabilitation services 10,522,000
Steve Engel, Treasurer, Griffis/Blessing, Inc.
performing contract work 7,861,000 Karla Grazier, President/CEO, Goodwill Industries of Colorado Springs
administrative support for programs & occupancy 3,748,000
Steve Condon, CB&T Wealth Management LLC
fundraising 393,000
Kyle Hybl, El Pomar Foundation
increase to working capital 1,230,000
Jon Medved, Retired President and CEO, Chef’s Catalog
Lisa Rutherford, American National Bank
total $37,193,000
Beth Sparks, Keene & Sparks LLP
Wendel Torres, WB Investments
J. Christy Walsh, Civic Leader
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