Global Project Management: Communication, Collaboration and Management Across Borders

309 Pages·2007·2.07 MB·English

by  Jean Binder

Global Project Management
This book is dedicated to my parents, who taught me the pleasure of reading, and to
Joyce, who showed me the pleasure of living.
Global Project
Management
Communication, Collaboration and
Management Across Borders
JEAN BINDER
© Jean Binder 2007
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system
or transmitted in any form or by any means, electronic, mechanical, photocopying, recording
or otherwise without the prior permission of the publisher.
Published by
Gower Publishing Limited
Gower House
Croft Road
Aldershot
Hampshire
GU11 3HR
England
Gower Publishing Company
Suite 420
101 Cherry Street
Burlington
VT 05401-4405
USA
Jean Binder have asserted his moral right under the Copyright, Designs and Patents Act, 1988,
to be identified as the author of this work.
British Library Cataloguing in Publication Data
Binder, Jean Carlo
Global project management : communication, collaboration
and management across borders
1. Project management 2. International business enterprises
– Management
I. Title
658.4'04
ISBN-13: 9780566087066
Library of Congress Control Number: 2007927132
Printed and bound in Great Britain by TJ International Ltd, Padstow, Cornwall.
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The Global Project Management Framework ©
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Contents
List of Figures xiii
List of Tables xv
Acknowledgements xvii
Preface xix
Introduction 1
Traditional, distributed, international and virtual projects 1
Global projects 1
Examples of global projects 3
Global programs 5
Global projects and programs requirements 8
To be or not to be … global? 10
Organisational change and organisational theory 11
A framework for global programs and projects 12
The framework sources 15
What the framework provides to global organisations 16
The next steps 17
Key concepts 18
Further reading 18
Interactive section 20
PART I GLOBAL TEAMS 21
Chapter 1 Cross-Cultural Collaboration 23
Defining culture 23
Culture and project management 24
The cultural dimensions defined by Hofstede 25
The cultural dimensions from Trompenaars 28
The impact of the dimensions on global project management 33
A 360° analysis of the cultural dimensions on your project team 34
Avoiding generalisations 39
Building on the richness of a multicultural team: crossvergence and hybridisation 40
4-step framework for effective cross-cultural project management 42
Chapter 2 Global Project Leadership 43
Project management and leadership 43
Global leadership 44
Commitment 45
Motivation 46
viii Global Project Management
Becoming a good global leader 48
Brainstorming on global leadership 49
Chapter 3 Trust Building 51
Identifying the level of trust required 52
Trust and communication channels 52
Establishing trust 54
Maintaining trust 56
Long-term trust 59
Chapter 4 Conflict Resolution 61
Global sources of conflict 62
Conflict levels in global projects 62
Global perspectives on conflict 63
Conflict management steps 63
Chapter 5 Coaching over Distance 69
Coaching on global projects 70
Global coaching principles 70
Establishing a global context for coaching 71
Create a global understanding and direction 72
Review achievements and objectives 72
Anatomy of a coaching session 73
Completing the global coaching process 74
Part I: Key concepts 75
Part I: Further reading 76
Part I: Interactive section 77
PART II GLOBAL COMMUNICATION 79
Chapter 6 Stakeholders and Communication Channels 81
Identifying the global key stakeholders 82
Knowing the global stakeholders 83
Analysing the global stakeholders 83
The stakeholder commitment framework 84
Defining strategies to change stakeholders’ commitment levels 85
Completing the global stakeholder register 87
Global communication channels 87
Chapter 7 Meeting Rules and Templates 91
Meeting types and communication media 91
Etiquette for cross-cultural meetings 92
Online meeting templates 92
Visual information 98
Chapter 8 Global Communication Strategy 101
Defining the types of project information 101
Contents ix
Identifying the stakeholders’ requirements 102
Define a global communication matrix 105
Chapter 9 Global Communication Techniques 109
Collecting information from the global team members 109
Distributing information to the global stakeholders 110
Exchanging project information 113
Chapter 10 Global Creativity 117
Project management processes and creativity 117
Online brainstorming sessions 118
Limitations of online brainstorming sessions 124
Asynchronous brainstorming 126
Part II: Key concepts 127
Part II: Further reading 127
Part II: Interactive section 128
PART III GLOBAL ORGANISATIONS 129
Chapter 11 Global Project Structure 131
Centralised project management 131
Distributed project management, with local coordinators 132
Distributed project management, with functional coordinators 134
Round-the-clock project management 135
Project management global network 136
Chapter 12 Selection of International Human Resources 139
Global team members’ skills 140
Global program and project managers’ skills 142
Recruitment 143
Selection 144
Induction and training 150
Chapter 13 Global Program and Project Offices 153
Defining project offices 153
Program or Project Management Offices (PMO) 154
Program or Project Support Offices (PSO) 156
Features of global project offices 156
Chapter 14 Organisational Support 163
Build emotional intelligence 163
Promote work-life balance 165
Value the human resources 166
Promote the use of collaborative tools 167
Develop and promote a global project management methodology 167
Establish 360G performance appraisals 168