Global Business: Concepts, Methodologies, Tools and Applications

2629 Pages·2011·42.46 MB·English

by  Information Resources Management Association

Global Business:
Concepts, Methodologies,
Tools and Applications
Information Resources Management Association
USA
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Global business : concepts, methodologies, tools and applications /
Information Resources Management Association, editor.
p. cm.
Includes bibliographical references and index.
Summary: "This multi-volume reference examines critical issues and emerging
trends in global business, with topics ranging from managing new information
technology in global business operations to ethics and communication
strategies"--Provided by publisher.
ISBN 978-1-60960-587-2 (hardcover) -- ISBN 978-1-60960-588-9 (ebook) 1.
International business enterprises. 2. Electronic commerce. I. Information
Resources Management Association.
HD62.4.G5355 2011
658'.049--dc22
2011016269
British Cataloguing in Publication Data
A Cataloguing in Publication record for this book is available from the British Library.
All work contributed to this book set is original material. The views expressed in this book are those of the authors, but not necessarily of
the publisher.
Editor-in-Chief
Mehdi Khosrow-Pour, DBA
Editor-in-Chief
Contemporary Research in Information Science and Technology, Book Series
Associate Editors
Steve Clarke
University of Hull, UK
Murray E. Jennex
San Diego State University, USA
Annie Becker
Florida Institute of Technology USA
Ari-Veikko Anttiroiko
University of Tampere, Finland
Editorial Advisory Board
Sherif Kamel
American University in Cairo, Egypt
In Lee
Western Illinois University, USA
Jerzy Kisielnicki
Warsaw University, Poland
Keng Siau
University of Nebraska-Lincoln, USA
Amar Gupta
Arizona University, USA
Craig van Slyke
University of Central Florida, USA
John Wang
Montclair State University, USA
Vishanth Weerakkody
Brunel University, UK
Additional Research Collections found in the
“Contemporary Research in Information Science and Technology”
Book Series
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Electronic Business: Concepts, Methodologies, Tools, and Applications
In Lee, Western Illinois University • 4-volume set • ISBN 978-1-59904-943-4
Electronic Commerce: Concepts, Methodologies, Tools, and Applications
S. Ann Becker, Florida Institute of Technology, USA • 4-volume set • ISBN 978-1-59904-943-4
Electronic Government: Concepts, Methodologies, Tools, and Applications
Ari-Veikko Anttiroiko, University of Tampere, Finland • 6-volume set • ISBN 978-1-59904-947-2
Knowledge Management: Concepts, Methodologies, Tools, and Applications
Murray E. Jennex, San Diego State University, USA • 6-volume set • ISBN 978-1-59904-933-5
Information Communication Technologies: Concepts, Methodologies, Tools, and Applications
Craig Van Slyke, University of Central Florida, USA • 6-volume set • ISBN 978-1-59904-949-6
Intelligent Information Technologies: Concepts, Methodologies, Tools, and Applications
Vijayan Sugumaran, Oakland University, USA • 4-volume set • ISBN 978-1-59904-941-0
Information Security and Ethics: Concepts, Methodologies, Tools, and Applications
Hamid Nemati, The University of North Carolina at Greensboro, USA • 6-volume set • ISBN 978-1-59904-937-3
Medical Informatics: Concepts, Methodologies, Tools, and Applications
Joseph Tan, Wayne State University, USA • 4-volume set • ISBN 978-1-60566-050-9
Mobile Computing: Concepts, Methodologies, Tools, and Applications
David Taniar, Monash University, Australia • 6-volume set • ISBN 978-1-60566-054-7
Multimedia Technologies: Concepts, Methodologies, Tools, and Applications
Syed Mahbubur Rahman, Minnesota State University, Mankato, USA • 3-volume set • ISBN 978-1-60566-054-7
Virtual Technologies: Concepts, Methodologies, Tools, and Applications
Jerzy Kisielnicki, Warsaw University, Poland • 3-volume set • ISBN 978-1-59904-955-7
Free institution-wide online access with the purchase of a print collection!
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List of Contributors
Acosta, Pedro Soto \ University of Murcia, Spain ..........................................................................1615
Adekola, O. D. \ Babcock University, Nigeria ................................................................................1438
Adeniji, Anthonia Adenike \ Covenant University, Nigeria ..........................................................1868
Aggestam, Lena \ University of Skövde, Sweden ..............................................................................206
Ahmed, Nazim U. \ Ball State University, USA ..............................................................................1662
Ahonen, Aki \ OP Bank Group Central Cooperative, Finland .........................................................911
Al Rabea, Adnan I. \ Al Balqa Applied University, Jordan ............................................................2360
Alas, Ruth \ Estonian Business School, Estonia .............................................................................1044
Alawneh, Ali \ Philadelphia University, Jordan .............................................................................1055
AlBulushi, Ahlam Abdullah \ Sultanate of Oman .........................................................................1087
Al-Gharbi, Khamis \ Sultan Qaboos University, Sultanate of Oman ............................................1087
Alqatawna, Ja’far \ Sheffield Hallam University, UK ....................................................................2102
Al-Refai, Hasan \ Philadelphia University, Jordan ........................................................................1055
Amjad, Urooj \ London School of Economics, UK ........................................................................2034
Anthopoulos, Leonidas G. \ Hellenic Ministry of Foreign Affairs, Greece .....................................294
Arjonilla-Domínguez, Sixto Jesús \ Freescale Semiconductor, Inc., Spain ......................................39
Assaf, Wael \ Scuola Superiore ISUFI - University of Salento, Italy ..............................................1375
Athanasiadou, Christina \ Ernst & Young, Greece .........................................................................888
Averweg, Udo Richard \ eThekwini Municipality and University of KwaZulu-Natal, South
Africa .........................................................................................................................................1858
Babatope, Ihuoma \ Delta State University, Nigeria .....................................................................2420
Bachani, Jyoti \ University of Redlands, USA ..................................................................................150
Badr, Youakim \ INSA-Lyon, France ................................................................................................670
Baek, John Y. \ Center for Advancement of Informal Science Education, USA ...............................529
Baker, Valerie \ University of Wollongong, Australia .....................................................................1788
Baker, Paul M.A. \ Georgia Institute of Technology, USA .............................................................2112
Bakke, John Willy \ Telenor Research and Innovation, Norway ...................................................1948
Bandara, Arosha \ The Open University, UK ...................................................................................750
Batiha, Khaldoun \ Philadelphia University, Jordan .....................................................................1055
Baumeister, Alexander \ Saarland University, Germany .....................................................1588, 1644
Beaudry, Anne \ Concordia University, Canada ............................................................................1338
Beck, Phil \ Southwest Airlines, USA ..............................................................................................1445
Berkin, Esin Ertemsir \ Yildiz Technical University, Turkey .........................................................1633
Biggert, Timothy \ IBM Global Business Services, USA .................................................................311
Biggiero, Lucio \ University of L’Aquila, Italy ...............................................................................2525
Birchall, David W. \ Henley Business School, UK .........................................................................1396
Blumberg, Baruch S. \ Fox Chase Cancer Center, USA ................................................................1201
Bocarnea, Mihai C. \ Regent University, USA ...............................................................................1562
Borgman (Hans), H.P. \ University of Leiden, The Netherlands ...................................................2493
Braun, Patrice \ University of Ballarat, Australia .........................................................................1978
Bricout, John C. \ University of Central Florida, USA ..................................................................2112
Btoush, Mohammad Hjouj \ Sheffield Hallam University, UK .....................................................2102
Burakova-Lorgnier, Marina \ ECE-INSEEC Research Laboratory, University of Montesquieu
Bordeaux 4, France ...................................................................................................................1896
Calo, Seraphin B. \ IBM Research, USA ..........................................................................................750
Campos, Eduardo Bueno \ University of Madrid, Spain .................................................................418
Capó-Vicedo, Josep \ Universitat Politècnica de València, Spain .................................................1475
Carayon, Pascale \ University of Wisconsin-Madison, USA ..........................................................1879
Casado-Lumbreras, Cristina \ Universidad Complutense, Madrid, Spain ....................................627
Caswell, Nathan S. \ Janus Consulting, USA .................................................................................2275
Chamakiotis, Petros \ University of Bath, UK ...............................................................................1688
Chan, Cliff E. L. \ Mitsubishi Electric, Singapore .........................................................................1023
Chang, Yuan-Chieh \ National Tsing Hua University, Taiwan ......................................................1796
Chen, Ye-Sho \ Louisiana State University, USA ........................................................................47, 809
Chen, Te Fu \ Graduate Institute of Central Asia, Chin Yung University, Taiwan & Lunghwa
University of Science and Technology, Taiwan ...............................................................1109, 2202
Chi, Hui-Ru \ National Changhua University of Education, Taiwan .............................................1796
Chugh, Ritesh \ CQUniversity Melbourne, Australia ....................................................................2135
Claver-Cortés, Enrique \ University of Alicante, Spain ..................................................................929
Colomo-Palacios, Ricardo \ Universidad Carlos III de Madrid, Spain ........................403, 627, 1615
Coltman, Tim \ University of Wollongong, Australia .....................................................................1788
Cox, Sharon \ Birmingham City University, UK ..............................................................................732
Craven, Robert \ Imperial College, UK ...........................................................................................750
Croteau, Anne-Marie \ Concordia University, Canada .................................................................1338
Dai, Jie \ Huazhong University of Science and Technology, China ................................................1149
Datta, B. \ Indian Institute of Technology, India .............................................................................2331
Davies, John \ Victoria University of Wellington, New Zealand .....................................................2044
De, S. K. \ Indian Institute of Technology, India .............................................................................2331
de Juana-Espinosa, Susana \ University of Alicante, Spain ............................................................967
De Maggio, Marco \ University of Salento, Italy ............................................................................2380
Dekker, Ronald \ Delft University of Technology, The Netherlands & ReflecT at Tilburg
University, The Netherlands ......................................................................................................1603
Del Vecchio, Pasquale \ University of Salento, Italy ......................................................................2380
Dong, Dong \ Hebei Normal University, China ..................................................................................83
Drost, Adam W. \ eCareerFit.com, USA .........................................................................................2087
Duin, Heiko \ BIBA Bremer Institut für Produktion und Logistik GmbH, Germany ........................254
Durbin, Teresa \ San Diego Gas and Electric, USA .........................................................................718
Dyehouse, Melissa A. \ Purdue University, USA ..............................................................................529
Egyedi, Tineke M. \ Delft University of Technology, The Netherlands ............................................105
Eisenhauer, Markus \ Fraunhofer FIT, Germany ............................................................................569
El Emary, Ibrahiem M. M. \ King Abdulaziz University, Kingdom of Saudi Arabia ....................2360
Elia, Gianluca \ Scuola Superiore ISUFI - University of Salento, Italy ...............................1375, 2380
Expósito-Langa, Manuel \ Universitat Politècnica de València, Spain ........................................1475
Eze, Uchenna Cyril \ Multimedia University, Malaysia ................................................................1178
Fables, Wylci \ IndaSea, Inc., USA .................................................................................................1933
Fagbe, T. \ ATT Safety Technologies, Nigeria .................................................................................1438
Faithorn, Lisa \ NASA Ames Research Center, USA ......................................................................1201
Fayyoumi, Ayham \ Scuola Superiore ISUFI - University of Salento, Italy ..................................1375
Fengel, Janina \ University of Applied Sciences Darmstadt, Germany ............................................373
Ferlander, Sara \ Södertörn University, Sweden ............................................................................1904
Fernandes, Cristina \ PhD student at University of Beira Interior, Portugal ................................1765
Fernández-Sánchez, José Antonio \ University of Alicante, Spain .................................................967
Ferreira, João J. \ University of Beira Interior, Portugal ..............................................................1765
Fink, Lior \ Ben-Gurion University of the Negev, Israel ....................................................................28
Floren, Alexander \ Saarland University, Germany .......................................................................1588
Florkowski, Gary W. \ Katz Graduate School of Business, USA .....................................................976
Foster, Jonathan \ University of Sheffield, UK ...............................................................................1570
Fragidis, Garyfallos \ Technological Educational Institute of Serres, Greece ..............................2473
Francesca, Grippa \ University of Salento, Italy ............................................................................2398
Frost, Eric \ San Diego State University, USA ..................................................................................718
Gadman, Leslie \ London South Bank University, UK ...................................................................1522
Galanaki, Eleanna \ Athens University of Economics and Business, Greece ..................................948
Galván, Ramón Sanguino \ University of Extremadura, Spain .......................................................183
García-Crespo, Ángel \ Universidad Carlos III de Madrid, Spain ................................403, 627, 1615
Gayialis, Sotiris P. \ National Technical University of Athens, Greece ............................................888
Gemoets, Leopoldo \ University of Texas at El Paso, USA ..............................................................229
Giambona, Genoveffa (Jeni) \ University of Reading, UK ...........................................................1396
Gianluca, Elia \ University of Salento, Italy ...................................................................................2398
Gibbs, Jennifer L. \ Rutgers University, USA ................................................................................1413
Gibson, Lucy W. \ eCareerFit.com & Resource Assoiciates,, USA ................................................2087
Given, Lisa M. \ University of Alberta, Canada ...............................................................................468
Gómez-Berbís, Juan Miguel \ Universidad Carlos III de Madrid, Spain ...............................403, 627
Goossenaerts, Jan \ Eindhoven University of Technology, The Netherlands .................................2229
Goswami, Ranjit \ Indian Institute of Technology, India ...............................................................2331
Grippa, Francesca \ University of Salento, Italy ............................................................................2380
Grisoni, Louise \ Bristol Business School, UK ...............................................................................1249
Gruber, Harald \ European Investment Bank, Luxembourg ..........................................................2352
Gürol, Yonca \ Yildiz Technical Unversity, Turkey ..........................................................................1633
Guiderdoni-Jourdain, Karine \ The Institute of Labour Economics and Industrial Sociology
(LEST); Université de la Méditerranee, France .......................................................................2073
Gulliver, S. R. \ University of Reading, UK ......................................................................................135
Gupta, Surendra M. \ Northeastern University, Boston, USA .........................................................357
Gupta, Pramila \ CQUniversity Melbourne, Australia ..................................................................2135
Haghirian, Parissa \ Sophia University, Japan ..............................................................................1536
Halas, Helena \ SETCCE, Slovenia ..................................................................................................192
Hall, Laura Lunstrum \ University of Texas at El Paso, USA ........................................................229
Haller, Armin \ National University of Ireland - Galway, Ireland ...................................................782
Häsel, Matthias \ University of Duisburg-Essen, Germany .............................................................512
Hassall, Kim \ University of Melbourne, Australia ..........................................................................643
Hernández-López, Adrián \ Universidad Carlos III de Madrid, Spain ........................................1615
Herremans, Irene M. \ University of Calgary, Canada .................................................................2433
Hollensen, Svend \ University of Southern Denmark, Denmark ....................................................1838
Holm, Justin \ Concordia University, Canada ...............................................................................1338
Holt, Duncan \ RAYTHEON, Australia ...........................................................................................1961
Hongsranagon, Prathurng \ Chulalongkorn University, Thailand ...............................................2512
Hoonakker, Peter \ University of Wisconsin-Madison, USA ..........................................................1879
Hua, Grace \ Louisiana State University, USA .................................................................................809
Huang, Liusheng \ University of Science & Technology of China, China & CityU-USTC Advanced
Research Institute, China ............................................................................................................487
Huerta-Carvajal, María Isabel \ Universidad de las Americas-Puebla, Mexico ...........................842
Hurley-Hanson, Amy E. \ Chapman University, USA .....................................................................619
Ifinedo, Princely \ University of Jyväskylä, Finland & Cape Breton University,
Canada ............................................................................................................................1170, 1217
Ignatiadis, Ioannis \ Kingston University, UK ...............................................................................2473
Ilg, Markus \ Vorarlberg University of Applied Sciences, Austria .................................................1644
Imafidon, Tongo Constantine \ Covenant University, Nigeria ......................................................1508
Isaac, Robert G. \ University of Calgary, Canada .........................................................................2433
Jackson, Pamela \ Fayetteville State University, USA ...................................................................1134
Järvinen, Raija \ National Consumer Research Centre, Finland ....................................................911
Jennex, Murray E. \ San Diego State University, USA ....................................................................718
Jentsch, Marc \ Fraunhofer FIT, Germany ......................................................................................569
Jiang, James \ University of Central Florida, USA ........................................................................1445
Jin, Hai \ Huazhong University of Science and Technology, China ................................................1149
Jones, Joanna \ University of Wales Newport, UK ...........................................................................984
Judge, Robert \ San Diego State University, USA ............................................................................718
Julsrud, Tom Erik \ Telenor Research and Innovation, Norway ...................................................1948
Juntunen, Arla \ Department of Marketing and Management Helsinki School of Economics, Finland
& Finland’s Government Ministry of the Interior, Police Department, Finland .................820, 956
Justis, Bob \ Louisiana State University, USA ..................................................................................809
Kalfakakou, Glykeria \ Aristotle University of Thessaloniki, Greece ...........................................1458
Kamath, Manjunath \ Oklahoma State University, USA ...............................................................2275
Kamau, Caroline \ Southampton Solent University, UK ................................................................1707
Kanellis, Panagiotis \ National and Kapodistrian University of Athens, Greece .............................741
Karakostas, Bill \ City University, UK .............................................................................................593
Karat, John \ IBM Research, USA ....................................................................................................750
Karat, Clare-Marie \ IBM Research, USA .......................................................................................750
Kardaras, Dimitris K. \ Athens University of Economics and Business, Greece ............................593
Katriou, Stamatia-Ann \ ALTEC S.A., Greece ..............................................................................2473
Keesey, Christopher \ Ohio University, USA ...................................................................................121
Kettunen, Juha \ Turku University of Applied Sciences, Finland ..........................................611, 1281
Kim, Young Hoon \ Rutgers University, USA .................................................................................1413
Kipp, Alexander \ High Performance Computing Center Stuttgart, Germany ..............................1306
Kivistö-Rahnasto, Jouni \ Tampere University of Technology, Finland ..........................................911
Klein, Gary \ University of Colorado in Colorado Springs, USA ..................................................1445
Kleinknecht, Alfred \ Delft University of Technology, The Netherlands .......................................1603
Klobučar, Tomaž \ Jožef Stefan Institute & SETCCE, Slovenia .......................................................192
Knebel, Uta \ Technische Universitaet Muenchen, Germany .........................................................1267
Kobb, Ryan \ IBM Global Business Services, USA ..........................................................................311
Kollmann, Tobias \ University of Duisburg-Essen, Germany ..........................................................512
Kotinurmi, Paavo \ Helsinki University of Technology, Finland .....................................................782
Koumpis, Adamantios \ ALTEC S.A., Greece ................................................................................2473
Kovac, Jure \ Faculty of Organizational Sciences & University of Maribor, Slovenia ..................1750
Krcmar, Helmut \ Technische Universitaet Muenchen, Germany .................................................1267
Kung, Hsiang-Jui \ Georgia Southern University, USA .....................................................................67
Kwak, N. K. \ Saint Louis University, USA ......................................................................................344
Kwan Tan, Albert Wee \ National University of Singapore, Singapore ..........................................271
Kyritsis, M. \ Brunel University, UK ................................................................................................135
Lagraña, Fernando A.A. \ Webster University Geneva, Switzerland & Grenoble École de
Management, France .................................................................................................................1999
Land, Frank \ London School of Economics, UK ..........................................................................2034
Landaeta, Reinaldo Plaz \ University of Madrid, Spain ..................................................................418
Law, Wai K. \ University of Guam, Guam ......................................................................................1924
Lawless, Désirée S. \ Woodward, USA ................................................................................................67
Lawless, William F. \ Paine College, USA .........................................................................................67
Lee, Sun Kyong \ Rutgers University, USA ....................................................................................1413
Lee, Chang Won \ Jinju National University, Korea ........................................................................344
Leimeister, Jan Marco \ Kassel University, Germany ...................................................................1267
Lenart, Gregor \ University of Maribor, Slovenia ............................................................................995
Lesh, Richard A. \ Indiana University, USA ....................................................................................529
Leung, Ying Tat \ IBM Almaden Research Center, USA ................................................................2275
Li, Xueping \ University of Tennessee, Knoxville, USA ....................................................................691
Li, Pengtao \ California State University, Stanislaus, USA ............................................................2244
Li, Qing \ City University of Hong Kong, China & CityU-USTC Advanced Research Institute,
China ...........................................................................................................................................487
Lin, Angela \ University of Sheffield, UK ........................................................................................1570
Liu, Chuanlan \ Louisiana State University, USA ..............................................................................47
Liu, An \ University of Science & Technology of China, China & City University of Hong Kong,
China & CityU-USTC Advanced Research Institute, China .......................................................487
lo Storto, Corrado \ Universitá di Napoli Federico II, Italy ............................................................863
Lobo, Jorge \ IBM Research, USA ....................................................................................................750
López, Francisco J. \ Macon State College, USA .............................................................................229
López, Ana Villar \ Universitat Jaume I, Spain ...............................................................................434
Lounsbury, John W. \ University of Tennessee at Knoxville and eCareerFit.com, USA ...............2087
Lukosch, Stephan \ Delft University of Technology, The Netherlands ............................................661
Luna-Reyes, Luis Felipe \ Universidad de las Americas-Puebla, Mexico ......................................842
Luo, Yaqin \ Huazhong University of Science and Technology, China ..........................................1149
Lupton, Natalie \ Central Washington University, USA ...................................................................549
Lupu, Emil \ Imperial College, UK ..................................................................................................750
Ma, Jiefei \ Imperial College, UK .....................................................................................................750
Maamar, Zakaria \ Zayed University, UAE .....................................................................................670
Mahmood, M. Adam \ University of Texas at El Paso, USA ...........................................................229
Manassian, Armond \ American University of Beirut, Lebanon ...................................................2433