Download Genesys Cloud CX White Paper - EN PDF Free - Full Version
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About Genesys Cloud CX White Paper - EN
The document discusses the Genesys Cloud CX experience orchestration platform. It enables coordinating technology to shape customer and employee journeys. The platform is composable, allowing for differentiation, adaptability, better architecture, and empathy in experiences. It orchestrates people, channels, interactions, knowledge, data and systems based on desired outcomes. Artificial intelligence and automation are underpinned throughout to enrich data and trigger actions based on intent. The goal is to coordinate technology specifically to guide experiences.
Detailed Information
| Author: | ['S P'] |
|---|---|
| Publication Year: | 2023 |
| Pages: | 50 |
| Language: | English |
| Format: | |
| Price: | FREE |
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