Gamification Approach for the Next Generation Storage and Infrastructure Management User ...

15 Pages·2014·2.4 MB·English

Gamification Approach for the Next
Generation Storage and Infrastructure
Management User Interface
Abhinav Jawadekar and Vishal Kirpalani

Symphony Teleca
www.symphonyteleca.com

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Who is using your software today?
2
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Who is using your software today?
3
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We all LOVE games!!!
4
Fame
Happiness
Social & Community
Competition & Goal oriented
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Gaming vs. Work!
5
Game Work
Tasks Repetitive but fun Repetitive and dull
Feedback Constantly Once a year (twice if your lucky)
Goals Clear Most times contradictory and vague
So what do you want to do 10 years from
Paths to mastery Clear
now?
Information Right amount at the right time Ummmm!!!
Expected, encouraged, spectacular, share and What would happen to our customer,
Failure
brag revenue? You dare not!!!
Status of other
Transparent, timely and clear progressive Usually built based on discussions around
players reporting the water cooler or coffee table
Promotion Purely based on merit Lets not get there
Collaboration Yes Sure, whatever
Speed/Risk High Low
Narrative Yes If your really really lucky
Lastly ITS FUN!!! ITS WORK!!!
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Basic principles, how do games work?
6
Actions Rules
Player

Choices

Goals Pressure
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Game Centric Design
7
Progressive
Monitoring improvement
Tasks
m

m
Rules & g
g i
d
i Actions
d a
a r
r a
a P
P

k

n r
THE o
u
W
F
PLAYER
Immersive
Experience
Motivation
Rewards
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Where does this work?
8
Travel & Hospitality
Driver Aid
Health care
Social Networking
Banking and Financial Info
Fitness
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Storage and Infrastructure - Players
9
CIO End User
We need to charge back the departments. I need storage to test my new release of
What are my operating costs? Is IT making enterprise app. My app is running slow, I
money or losing money? How can we think storage is the issue. Is anybody
increase use of public cloud? looking into it? I need faster storage.

System Administrator Legal
Are we meeting Compliances? We need
Will I ever get anything done here? to collect all the evidence related to the new
litigation. Can I identify the custodians of

the evidence?
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Start with the Boss - CIO
10
Costs (Capex, Opex)
Public Cloud vs. Local Infrastructure Usage
Management software functionality
Usage of different storage tiers
Chargeback per department
Dashboard to track resources and
Monitor Utilization corresponding costs
Set policies and chargeback rates to departments
to incentivize use of lower cost (possibly public
What if / predictive analysis tools to
cloud) infrastructure
determine how changing chargeback
Use collaborative mechanism to communicate with rates will affect usage as well as
make just in time purchase decisions
Tasks/Actions end users
UI with configurable dashboards
Reduced costs per unit storage to set goals and track progress
Increased use of public cloud
Goals
Social communication mechanism
to inform end users
Bonus directly tied to the reduced cost per unit
storage
Rewards
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