From Research to Practice in the Design of Cooperative Systems: Results and Open Challenges: Proceedings of the 10th International Conference on the Design of Cooperative Systems, May 30 - 1 June, 2012

310 Pages·2012·7.78 MB·English

by  Eli Larsen

From Research to Practice in the Design
of Cooperative Systems: Results
and Open Challenges
Julie Dugdale • Cédric Masclet
Maria Antonietta Grasso • Jean-François Boujut
Parina Hassanaly
Editors
From Research to Practice
in the Design of Cooperative
Systems: Results and Open
Challenges
Proceedings of the 10th International
Conference on the Design of Cooperative
Systems, May 30–1 June, 2012
1  3
Editors Jean-François Boujut
Julie Dugdale G-SCOP
LIG University of Grenoble
University of Grenoble Grenoble
Grenoble France
France
Parina Hassanaly
Cédric Masclet Institute of Political Study
G-SCOP Aix en Provence
University of Grenoble France
Grenoble
France
Maria Antonietta Grasso
Xerox Research Group Europe
Meylan
France
ISBN 978-1-4471-4092-4 ISBN 978-1-4471-4093-1 (eBook)
DOI 10.1007/978-1-4471-4093-1
Springer London Dordrecht Heidelberg New York
Library of Congress Control Number: 2012938365
© Springer-Verlag London 2012
Apart from any fair dealing for the purposes of research or private study, or criticism or review, as
permitted under the Copyright, Designs and Patents Act 1988, this publication may only be reproduced,
stored or transmitted, in any form or by any means, with the prior permission in writing of the publish-
ers, or in the case of reprographic reproduction in accordance with the terms of licenses issued by the
Copyright Licensing Agency. Enquiries concerning reproduction outside those terms should be sent to
the publishers.
The use of registered names, trademarks, etc., in this publication does not imply, even in the absence of
a specific statement, that such names are exempt from the relevant laws and regulations and therefore
free for general use.
The publisher makes no representation, express or implied, with regard to the accuracy of the informa-
tion contained in this book and cannot accept any legal responsibility or liability for any errors or omis-
sions that may be made.
Printed on acid-free paper
Springer is part of Springer Science + Business Media (www.springer.com)
Preface
COOP 2012 is the 10th edition of the International Conference on the design of
Cooperative Systems. It has now been 20 years since the first COOP event was
organised by a small group of French researchers who identified an urgent need to
investigate the complex issues involved in designing cooperative systems.
To mark this special anniversary we asked researchers and practitioners not only
to report on recent advances, but also to reflect on successes and failures in our
field. We have witnessed huge technological advances in the last twenty years in
the ways that people communicate, cooperate and work. This has posed many chal-
lenges to systems design and development. With our current work in areas such
as smart applications, tangible interfaces, the Internet of Things, web services, the
integration of applications and devices, social media and our ever-growing virtual
communities, new challenges will undoubtedly arise.
The underlying tenet of all the COOP conferences has been that such challenges
can only be tackled through a multi-disciplinary approach. This has always been
reflected in the contributions presented at previous COOP conferences. COOP 2012
continues this tradition, bringing together an exciting selection of state-of-the-art
works that span the breadth of our domain. We hope that these works will engender
a lively discussion throughout the conference and inspire new and valuable lines
of work. The chapters of this book covers various themes: working in healthcare
(Chaps. 1–3); social environments in support of work (Chaps. 4–6); understand-
ing communities and global teams (Chaps. 7–9); working with tangible user inter-
faces (Chaps. 10–11); working with devices (Chaps. 12–14); working at distance
(Chaps. 15–17); and understanding work and social settings (Chaps. 18–20).
The activity of COOP 2012 is not just confined to the conference but is sup-
ported by five workshops organised by leading researchers in their fields: Workshop
1 “Do we really need to share to cooperate” delves into the heart of what it means
to cooperate and explores the underlying assumptions that we hold about sharing
knowledge. Workshop 2 “Large scale idea management and deliberation systems”
addresses the new challenge of how we can design and develop social and collab-
orative tools that will be used by crowds and extremely large groups. Workshop
3 “Fostering social interactions in the aging society” focuses on the social side of
health and examines the challenges in developing community-oriented tools for
v
vvii Preface
elderly adults. Workshop 4 “Gamification of Production Environments” extends
our knowledge of gaming elements and examines how the approach may be used in
a variety of work contexts. Finally, Workshop 5 “Mobile CSCW” explores the na-
ture of cooperation through mobile access and examines how we can work towards
mobile, flexible and ubiquitous cooperation processes.
The work presented at this year’s conference incorporates theoretical contribu-
tions, reports on empirical studies, software development experiences and meth-
odological approaches spanning multiple disciplines, including CSCW, HCI, IS,
knowledge engineering, multi-agent systems, organizational and management sci-
ences, sociology, psychology, anthropology, ergonomics, and linguistics; incorpo-
rating a range of methodological approaches and specific domains of application.
Submissions were subject to at least 3 double-blind reviews using the following
criteria: relevance to COOP 2012, technical soundness, technical importance, origi-
nality, and presentation quality. 37 papers were submitted, of which 20 were fi-
nally accepted. Regarding the format of the conference we have chosen to have a
sequential presentation of papers, rather than have parallel presentations in tracks.
We believe that this supports our multi-disciplinary approach and fosters our com-
munity, and helps to prevent fragmenting our works into separate research fields in
disconnected streams.
COOP 2012 would not have been possible without the help from a large number
of people. Parina Hassanaly (as Conference Chair), Jean-Francois Boujut and Anto-
nietta Grasso (as Scientific Chairs) have dedicated an enormous of their time and
effort to COOP 2012. Thanks go to the reviewers and the Program Committee for
their insightful comments, help and recommendations. Also, we are indebted to the
Steering Committee that has helped to guide and hone the focus of COOP over these
last years. Thanks are also due to David Martin who coordinated the 5 workshops.
As with previous conferences Athissingh Ramrajsingh has provided invaluable help
with the local organization, arranging sponsorship and managing the website. Julie
Dugdale and Cédric Masclet as Proceedings Chairs coordinated the publication of
this book. Lastly, thanks are due to all the contributors and participants, including
Keynote speakers, without whom COOP 2012 could not take place. COOP 2012
provides the ideal setting for us to share knowledge and ideas, build our networks,
and of course get to know one another a little better—thank you everyone for your
hard work.
Julie Dugdale
Cédric Masclet
Maria Antonietta Grasso
Jean-François Boujut
Parina Hassanaly
Contents
1   Establishing a Core Health Record; A Case Study  
from Norwegian Healthcare ................................................................... 1
Eli Larsen and Gunnar Ellingsen
2   Standardizing Work in Healthcare Through Architecture, 
Routines and Technologies ..................................................................... 17
Rune Pedersen
3   The Clinical Work of Secretaries: Exploring the Intersection 
of Administrative and Clinical Work in the Diagnosing Process ........ 33
Naja L. Holten Møller and Signe Vikkelsø
4   Exploring the Virtual Space of Academia ............................................. 49
Maria Menendez, Antonella de Angeli, and Zeno Menestrina
5   The Not-So-Open Wikis: Structures of Collaboration At Work ......... 65
Osama Mansour
6   Harvesting Collective Agreement in Community Oriented 
Surveys: The Medical Case .................................................................... 81
Federico Cabitza
7   Classifying Communities for Design ..................................................... 97
Sergio Herranz, David Díez, Paloma Díaz, and Starr Roxanne Hiltz
8   The Trouble with ‘Knowledge Transfer’: On Conduit Metaphors  
and Semantic Pathologies in Our Understanding  
of Didactic Practice ...................................................................................... 111
Lars Rune Christensen
9   Divergence and Convergence in Global Software 
Development: Cultural Complexities as Social Worlds ....................... 123
Rasmus Eskild Jensen and Pernille Bjørn
vii
vviiiiii Contents
10   Creating Metaphors for Tangible User Interfaces  
in Collaborative Urban Planning: Questions for Designers 
and Developers ...................................................................................... 137
Valérie Maquil, Olivier Zephir, and Eric Ras
11   Collaborative Problem Solving with Objects: Physical 
Aspects of a Tangible Tabletop  
in Technology-based Assessment .......................................................... 153
Valérie Maquil and Eric Ras
12   End-users’ Integration of Applications and Devices: A 
Cooperation Based Approach .............................................................. 167
Marco P. Locatelli and Carla Simone
13   Social Aspects of Place Experience in Mobile Work/Life Practices .... 183
Luigina Ciolfi, Breda Gray, and Anthony D’Andrea
14   Maintaining the Instant Connection—Social Media 
Practices of Smartphone Users ............................................................ 197
Sanna Malinen and Jarno Ojala
15   Supporting Collaborative Work in Socio-Physical 
Environments: A Normative Approach ............................................... 213
Catherine Garbay, Fabien Badeig, and Jean Caelen
16   Exploring Collaboration in Group-to-Group Videoconferencing .... 229
Petr Slovák, Peter Novák, Pavel Troubil, Vít Rusňák, Petr Holub,
and Erik C. Hofer
17   Use of Graphical Modality in a Collaborative Design  
Distant Setting ....................................................................................... 245
Stéphane Safin, Roland Juchmes, and Pierre Leclercq
18   Struggling Against Social Isolation of the Elderly—The Design  
of SmartTV Applications ...................................................................... 261
Malek Alaoui and Myriam Lewkowicz
19   Examining Multiactivity Using Multi-camera Recordings: 
The Use of Text Chat in a Call Center ................................................ 277
Karine Lan Hing Ting
20   Agentville: Supporting Situational Awareness and 
Motivation in Call Centres ................................................................... 291
Tommaso Colombino, Stefania Castellani, Antonietta Grasso,
and Jutta Willamowski
Contributors
Malek Alaoui  Troyes University of Technology (UTT), ICD/Tech-CICO—UMR
CNRS 6279, 12 Rue Marie Curie—BP2060, 10010 Troyes Cedex, France
e-mail: [email protected]
Antonella de Angeli  Department of Information Engineering and Computer
Science (DISI), University of Trento, Via Sommarive, 5, 38123 POVO–Trento,
Italy
e-mail: [email protected]
Fabien Badeig  LIG, Université de Grenoble, UFR IM2AG—BP 53, 38041
Grenoble Cedex 9, France
e-mail: [email protected]
Pernille Bjørn  IT University of Copenhagen, Technologies in Practice, Rued
Langgaards Vej 7, 2300 Copenhagen S, Denmark
e-mail: [email protected]
Federico Cabitza  Università degli Studi di Milano-Bicocca, Viale Sarca 336,
20126 Milano, Italy
e-mail: [email protected]
Jean  Caelen  LIG, Université de Grenoble, UFR IM2AG—BP 53, 38041
Grenoble Cedex 9, France
e-mail: [email protected]
Stefania Castellani  Xerox Research Centre Europe, 6, chemin de Maupertuis,
38240 Meylan, France
e-mail: [email protected]
Lars Rune Christensen  IT-University of Copenhagen, Rued Langgaards vej 7,
2300 Copenhagen S, Denmark
e-mail: [email protected]
Luigina Ciolfi  Interaction Design Centre, Department of CSIS, University of
Limerick, Limerick, Ireland
e-mail: [email protected]
ix
xx Contributors
Tommaso Colombino  Xerox Research Centre Europe, 6, chemin de Maupertuis,
38240 Meylan, France
e-mail: [email protected]
Anthony D’Andrea  ISSP & Department of Sociology, University of Limerick,
Limerick, Ireland
e-mail: [email protected]
Paloma  Díaz  DEI Laboratory, Computer Science Department, Universidad
Carlos III, Madrid, Spain
e-mail: [email protected]
David Díez  DEI Laboratory, Computer Science Department, Universidad Carlos
III, Madrid, Spain
e-mail: [email protected]
Gunnar Ellingsen  Tromsø Telemedicine Laboratory, Telemedicine and e-health
research group, University of Tromsø, 9038 Tromsø, Norway
e-mail: [email protected]
Catherine Garbay  LIG, Université de Grenoble, UFR IM2AG—BP 53, 38041
Grenoble Cedex 9, France
e-mail: [email protected]
Antonietta Grasso  Xerox Research Centre Europe, 6, chemin de Maupertuis,
38240 Meylan, France
e-mail: [email protected]
Breda Gray  Department of Sociology, University of Limerick, Limerick, Ireland
e-mail: [email protected]
Sergio Herranz  DEI Laboratory, Computer Science Department, Universidad
Carlos III, Madrid, Spain
e-mail: [email protected]
Starr  Roxanne  Hiltz  DEI Laboratory, Computer Science Department,
Universidad Carlos III, Madrid, Spain
e-mail: [email protected]
Erik C. Hofer  School of Information, University of Michigan, 1075 Beal Avenue,
Ann Arbor, USA
Petr Holub  Masaryk University, Botanická 68a, Brno, Czech Republic
Rasmus Eskild Jensen  IT University of Copenhagen, Technologies in Practice,
Rued Langgaards Vej 7, 2300 Copenhagen S, Denmark
e-mail: [email protected]
Roland Juchmes  LUCID-ULg—Lab for User Cognition and Innovative Design,
University of Liège, 1 chemin des chevreuils B52, 4000 Liège, Belgium
e-mail: [email protected]
Contributors xxii
Eli Larsen  Tromsø Telemedicine Laboratory, Telemedicine and e-health research
group, Norwegian Centre for Integrated Care and Telemedicine, 9038 Tromsø,
Norway
e-mail: [email protected]
Pierre Leclercq  LUCID-ULg—Lab for User Cognition and Innovative Design,
University of Liège, 1 chemin des chevreuils B52, 4000 Liège, Belgium
e-mail: [email protected]
Myriam Lewkowicz  Troyes University of Technology (UTT), ICD/Tech-CICO—
UMR CNRS 6279, 12 Rue Marie Curie—BP2060, 10010 Troyes Cedex, France
e-mail: [email protected]
Marco P. Locatelli  University of Milano-Bicocca, viale Sarca 336, Milan, Italy
e-mail: [email protected]
Sanna Malinen  Tampere University of Technology (TUT), Human-centered
Technology, P.O.Box 589, 33101 Tampere, Finland
e-mail: [email protected]
Osama Mansour  Linnaeus University, Pg Vejdes Väg, 35195 Växjö, Sweden
e-mail: [email protected]
Valérie Maquil  Public Research Centre Henri Tudor, 29, avenue John F. Kennedy,
1855 Luxembourg, Luxembourg
e-mail: [email protected]
Maria Menendez  Department of Information Engineering and Computer Science
(DISI), University of Trento, Via Sommarive, 5, 38123 POVO–Trento, Italy
e-mail: [email protected]
Zeno Menestrina  Department of Information Engineering and Computer Science
(DISI), University of Trento, Via Sommarive, 5, 38123 POVO–Trento, Italy
e-mail: [email protected]
Naja L. Holten Møller  The IT University of Copenhagen, Rued Langgaards Vej
7, 2300 Copenhagen, Denmark
e-mail: [email protected]
Peter Novák  Masaryk University, Botanická 68a, Brno, Czech Republic
Jarno  Ojala  Tampere University of Technology (TUT), Human-centered
Technology, P.O.Box 589, 33101 Tampere, Finland
e-mail: [email protected]
Rune Pedersen  Department of Clinical Medicine, Telemedicine and e-health
research group, University of Tromsø, 9038 Tromsø, Norway
e-mail: [email protected]
Eric Ras  Public Research Centre Henri Tudor, 29, avenue John F. Kennedy, 1855
Luxembourg, Luxembourg
e-mail: [email protected]