Friends and Enemies in Organizations: A Work Psychology Perspective

269 Pages·2009·3.12 MB·English

by  Sarah Wright, Rachel Morrison

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Friends and Enemies in Organizations
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Friends and Enemies in
Organizations
A Work Psychology Perspective
Edited by
Rachel L. Morrison
and
Sarah L. Wright
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Selection and editorial content © Rachel Morrison and Sarah Wright 2009
Individual chapters © contributors 2009
Cover image by Rachel Morrison with thanks to Mark Morrison (editing and
design) and Tania Ang (model)
All rights reserved. No reproduction, copy or transmission of this
publication may be made without written permission.
No portion of this publication may be reproduced, copied or transmitted
save with written permission or in accordance with the provisions of the
Copyright, Designs and Patents Act 1988, or under the terms of any licence
permitting limited copying issued by the Copyright Licensing Agency,
Saffron House, 6–10 Kirby Street, London EC1N 8TS.
Any person who does any unauthorized act in relation to this publication
may be liable to criminal prosecution and civil claims for damages.
The authors have asserted their rights to be identified as the authors
of this work in accordance with the Copyright, Designs and Patents Act
1988.
First published 2009 by
PALGRAVE MACMILLAN
Palgrave Macmillan in the UK is an imprint of Macmillan Publishers Limited,
registered in England, company number785998, of Houndmills, Basingstoke,
HampshireRG21 6XS.
Palgrave Macmillan in the US is a division of St Martin’s Press LLC,
175 Fifth Avenue, New York, NY 10010.
Palgrave Macmillan is the global academic imprint of the above companies
and has companies and representatives throughout the world.
Palgrave® and Macmillan® are registered trademarks in the United States,
the United Kingdom, Europe and other countries
ISBN-13: 978-0-230-53876-4 hardback
This book is printed on paper suitable for recycling and made from fully
managed and sustained forest sources. Logging, pulping and manufacturing
processes are expected to conform to the environmental regulations of the
country of origin.
A catalogue record for this book is available from the British Library.
A catalogue record for this book is available from the Library of Congress.
10 9 8 7 6 5 4 3 2 1
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Printed and bound in Great Britain by
CPI Antony Rowe, Chippenham and Eastbourne
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To Thomas (Sarah’s son) and Olive (Rachel’s daughter),
both of whom were conceived after, but born before, this book.
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Contents
List of Tables and Figures ix
List of Contributors x
Acknowledgements xiii
1 The Organizational Chart’s ‘White Spaces’ 1
Rachel L. Morrison and Sarah L. Wright
2 In a Lonely Place: The Experience of Loneliness in the 10
Workplace
Sarah L. Wright
3 The Role of Newcomer – Insider Relationships During 32
Organizational Socialization
Helena Cooper-Thomas
4 Organizational Climate, Organizational Culture and 57
Workplace Relationships
Terry Nolan and Wendelin Küpers
5 Developing, Maintaining and Disengaging from 78
Workplace Friendships
Patricia M. Sias and Erin Gallagher
6 Cooperative Behaviours in Organizations 101
Karin Sanders
7 The Double Edged Sword: Organizational Outcomes of 122
Workplace Friendships
Rachel L. Morrison
8 Gender and Relationships at Work 139
Barbara A. Winstead and Valerie Morganson
9 Rudeness and Incivility in the Workplace 168
Janie Harden Fritz
10 Narcissism at Work: The Narcissistic Personality and 195
Organizational Relationships
Adrian Furnham
vii
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viii Contents
11 The Dark Side: Relationships with Psychopaths at Work 224
Giles St. J. Burch and Iain McCormick
Index 250
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List of Tables and Figures
Tables
3.1 The three categories of newcomer adjustment 34
tactics with examples
3.2 Organizational socialization tactics 41
4.1 Cognitive, affective and behavioural outcomes of 68
supportive compared to negative organizational
climates
5.1 Workplace friendship development 83
9.1 Differentiation of constructs related to workplace 174
incivility
9.2 Uncivil workplace behaviour factors and items 177
(from Martin & Hine, 2005, p. 411)
11.1 The revised psychopathy checklist (PCL-R; Hare, 1991) 226
11.2 Antisocial behaviours displayed in organizations 233
and effects of psychopaths in management positions
11.3 The impact of the psychopath on business, employees, 234
and customers/suppliers/joint venture partners
Figures
3.1 An interactive model of organizational socialization 45
5.1 Relationship maintenance tactic choice 96
11.1 A generic causal model of work-related behaviour 231
and performance
ix