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Download Four Seasons: The Story of a Business Philosophy by Isadore Sharp in PDF format completely FREE. No registration required, no payment needed. Get instant access to this valuable resource on PDFdrive.to!
About Four Seasons: The Story of a Business Philosophy
The founder of Four Seasons Hotels shares the philosophy and values that have made his legendary brandHow did a child of immigrants, starting with no background in the hotel business, create the world’s most admired and successful hotel chain? And how has Four Seasons grown dramatically, over nearly a half century, without losing its focus on exceptional quality and unparalleled service?Isadore Sharp answers these questions in his engaging memoir, which doubles as a powerful guide for leaders in any field. He recalls the surprising history of his company, starting with its roots in his father’s small construction business, which Sharp joined after getting a degree in architecture. Shifting into hotels wasn’t easy, and he learned by trial and error.His breakthrough was a vision for a new kind of hotel, featuring superior design, top-quality amenities, and, above all, a deep commitment to service. Sharp realized that customers would gladly pay extra for a and “home away from home and ” experience. But that would be possible only if everyone-from managers and supervisors to bellmen, servers, and housekeepers-was fully engaged. The front-line staff, who have the most contact with guests, can make or break a five-star reputation.Readers will be fascinated to learn how Four Seasons does it, year after year, in more than thirty countries around the world.
Detailed Information
| Author: | Isadore Sharp |
|---|---|
| Publication Year: | 2009 |
| ISBN: | 9781591842446 |
| Pages: | 386 |
| Language: | English |
| File Size: | 6.7 |
| Format: | |
| Price: | FREE |
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