Table Of ContentSTRATEGIC BUSINESS PLAN
QUARTERLY KPI REPORT
FOR: FISCAL YEAR 2016 THROUGH DECEMBER
(JULY 2015 THROUGH DECEMBER 2015)
SEPTA STAT
BALANCED SCORECARD OF
OVERVIEW KEY PERFORMANCE INDICATORS
SAFETY & SECURITY SLIDES
Vehicle, Passenger & Station Accidents 3
Lost Time, Non‐Lost Time 4‐5
RESOURCE MANAGEMENT
Carbon Footprint & Waste Diversion Rate 6‐7
Procurement Turnaround Time 8
Material Availability & Internal Satisfaction 9‐11
THE CUSTOMER EXPERIENCE
Service Reliability (On‐Time Performance) 12
Communications, Commendations/Complaints & IT Uptime 13‐15
FINANCIAL EFFICIENCY
Unlinked Trips Per Capita & Operating Expenses Per Trip 16‐17
STATE OF GOOD REPAIR & RELIABILITY
Vehicle Reliability (Mean Distance Between Failures) 18‐19
Vehicle Replacement 20
Major Project Milestones 21
EMPLOYEE GROWTH
AIM Succession Planning 22
Diversity 23
SEPTA STAT KPI –THRU DEC 2015
2
SAFETY &
VEHICLE, PASSENGER &
SECURITY STATION INCIDENTS
FY2016 YEAR TO DATE (THROUGH DECEMBER)
THRU DEC: FY2016
VEHICLE INCIDENTS: 2,236
TOTAL MILEAGE: 42,607,880
NOTE: Trend Line
VEHICLE INCIDENTS PER 100K MI: 5.25
Removed from Report;
Additional Data Has Been
THRU DEC: FY2016
Made Available and a
PASSENGER INCIDENTS: 1,732
New Baseline Will Be Set
TOTAL MILEAGE: 42,607,880
Based on FY2016 Results.
PASSENGER INCIDENTS PER 100K MI: 4.06
THRU DEC: FY2016
STATION INCIDENTS: 111
TOTAL RAIL RIDERSHIP: 66,880,359
PASSENGER INCIDENTS PER 100K MI: 1.66
SEPTA STAT KPI –THRU DEC 2015
3
SAFETY &
LOST TIME
SECURITY
FY2016 YEAR TO DATE (THROUGH DECEMBER)
EMPLOYEE LOST‐TIME PER 200,000 HOURS
7.00
TE 6.00 THRU DEC: FY2016 FY2015
A 5.00
R 5.12
E 4.00 4.02
M 4.38 3.94 EMPLOYEE LOST TIME INJURIES: 197 135
TI 3.00 2.78
T 2.00 EMPLOYEE WORK HOURS: 9,798,480 9,704,560
S
O
1.00
L
0.00 LOST TIME PER 200K HOURS: 4.02 2.78
9 0 1 2 3 4 5 D 7 8 9
0 1 1 1 1 1 1 T 1 1 1
0 0 0 0 0 0 0 Y 0 0 0
2 2 2 2 2 2 2 6 2 2 2
1
0
2
TREND GOAL THRU DEC
LOST‐TIME RATE BY MONTH
9.00
8.00
7.00
E 6.00
T
A 5.04
E R 5.00 4.69
M
3.83 3.97
TI 4.00 3.72
T 3.17
S
O 3.00
L
2.00
1.00
‐
12345 12345 12345 12345 12345 12345 23456 23456 23456 23456 23456 23456
11111 11111 11111 11111 11111 11111 11111 11111 11111 11111 11111 11111
Jul Jul Jul Jul Jul Aug Aug Aug Aug Aug Sep Sep Sep Sep Sep Oct Oct Oct Oct Oct Nov Nov Nov Nov Nov Dec Dec Dec Dec Dec Jan Jan Jan Jan Jan Feb Feb Feb Feb Feb Mar Mar Mar Mar Mar Apr Apr Apr Apr Apr May May May May May Jun Jun Jun Jun Jun
SEPTA STAT KPI –THRU DEC 2015
Source: SEPTA System Safety, Via Workers Compensation Database
4
SAFETY &
NON LOST TIME
SECURITY
FY2016 YEAR TO DATE (THROUGH DECEMBER)
EMPLOYEE NON LOST‐TIME PER 200,000 HOURS
10.00
E
AT 9.00 THRU DEC: FY2016 FY2015
R
ME 8.00 8.19 7.69
TI 7.00 7.79 7.08 7.37 EMPLOYEE NON LOST TIME INJURIES: 347 373
T‐ 6.00
S EMPLOYEE WORK HOURS: 9,798,480 9,704,560
O
5.00
L
N
O 4.00 NON LOST TIME PER 200K HOURS: 7.08 7.69
N 9 0 1 2 3 4 5 D 7 8 9
0 1 1 1 1 1 1 T 1 1 1
0 0 0 0 0 0 0 Y 0 0 0
2 2 2 2 2 2 2 6 2 2 2
1
0
2
TREND GOAL THRU DEC
NON LOST TIME RATE BY MONTH
18.00
16.00
14.00
E
T
A
R 12.00 10.62
E
M 10.00
TI 8.44
ST 8.00 6.60
O 6.70
L 5.61
N 6.00 5.03
O
N 4.00
2.00
‐
12345 12345 12345 12345 12345 12345 23456 23456 23456 23456 23456 23456
11111 11111 11111 11111 11111 11111 11111 11111 11111 11111 11111 11111
Jul Jul Jul Jul Jul Aug Aug Aug Aug Aug Sep Sep Sep Sep Sep Oct Oct Oct Oct Oct Nov Nov Nov Nov Nov Dec Dec Dec Dec Dec Jan Jan Jan Jan Jan Feb Feb Feb Feb Feb Mar Mar Mar Mar Mar Apr Apr Apr Apr Apr May May May May May Jun Jun Jun Jun Jun
SEPTA STAT KPI –THRU DEC 2015
Source: SEPTA System Safety, Via Workers Compensation Database
5
RESOURCE
CARBON FOOTPRINT
MANAGEMENT
FY2016 YEAR TO DATE (THROUGH DECEMBER)
CARBON FOOTPRINT
THRU DEC: FY2016 FY2015
0.800
TREND GOAL THRU DEC
0.750 DIESEL (GALLONS): 7,204,589 7,388,677
MT 0.700 ELECTRICITY (KWH): 229,397,017 243,892,563
R P 0.650 GASOLINE (GALLONS): 1,201,033 1,192,526
E 0.600
E P 0.550 0.642 0.569 0.554 NATURAL GAS (CCF): 634,274 813,069
2‐ 0.500 0.555 HEATING OIL (GALLONS): 73,162 103,032
O
C 0.450 0.489 STEAM (MLBS): 12,693 9,600
S
B 0.400
L 0.350 TOTAL EMISSIONS (LBSCO2‐E): 394,920,076 413,968,792
0.300 PASSENGER MILES (PMT): 713,079,000 728,005,500
009 010 011 012 013 014 015 016TD 017 018 019 SEPTA EMISSIONS PER PMT: 0.554 0.569
2 2 2 2 2 2 2 2Y 2 2 2
[COMPARED TO DRIVE ALONE: 0.870]
SEPTA GHG INVENTORY (CY2014) EACH SEPTA MODE EMITS LESS GHG PER SEPTA REDUCES REGIONAL TRANSPORTATION
PASSENGER MILE THAN SINGLE OCCUPANCY GHG BY MORE THAN 3:1
Building VEHICLES
Electricity 1.00 600,000
Building 11% 0.90 400,000
Heat
200,000
Non‐ 5% 0.80
Revenue 0.70 2E 0
Vehicles T O ‐200,000
2% DB3uie9ss%eesl BS GHG/PM 000...456000 0.87 TRIC TONS C ‐‐‐864000000,,,000000000 220.6066220.7087220.8088230.0069230.0160230.2101230.5132 230.3193 230.3134
L 0.30 0.63 ME ‐1,000,000
Electric 0.20 0.42 ‐1,200,000
0.35
Trains & 0.29
0.10 ‐1,400,000
Trolleys
43% 0.00 ‐1,600,000
Regional Subway Trolley Bus Private
Emissions Produced Emissions Displaced Net Emissions
Rail Elevated Auto
(SOV)
SEPTA STAT KPI –THRU DEC 2015
Source: SEPTA Strategic Planning & Analysis, GHGInventory
6
RESOURCE
WASTE DIVERSION RATE
MANAGEMENT
WASTE DIVERSION RATE
28%
TREND GOAL FY2016 YEAR TO DATE (THROUGH DECEMBER)
24%
19.3%
% 20% 18.0%
G 20.0% THRU DEC: FY2016 FY2015
N 16% 13.6% 14.0%
LI 11.6%
C 12%
CY 8.3% MUNICIPAL RECYCLING (TONS): 334 339
RE 8% MUNICIPAL WASTE (TONS): 1,397 1,600
4%
0% WASTE DIVERSION RATE: 19.3% 17.4%
11 12 13 14 15 16D 17 18
0 0 0 0 0 0T 0 0
2 2 2 2 2 2Y 2 2
COST PER TON
150
128 126 128
111300 103 100 119 115 112 107 120 120 120 121 122 114 113 112 112 119 107 116 107 108 109 113 122 119 109 117 112 112 114 110 111 114 113
N
O 90
T
R
E 70
P
T
S
O 50
C
1300 3 9 1 9 24 19 19 13 18 9 6 10 19 14 15 16 13 24 10 20 11 14 27 12 2 7 2 10 5 8 15 11
5
(10) (3) (2)
DivertedLandfillDivertedLandfillDivertedLandfillDivertedLandfill(Diverted9)LandfillDivertedLandfillDivertedLandfillDivertedLandfillDivertedLandfillDivertedLandfillDivertedLandfillDivertedLandfillDivertedLandfillDivertedLandfillDivertedLandfillDivertedLandfillDivertedLandfillDivertedLandfillDivertedLandfillDivertedLandfillDivertedLandfillDivertedLandfillDivertedLandfillDivertedLandfillDivertedLandfillDivertedLandfillDivertedLandfillDivertedLandfillDivertedLandfillDivertedLandfillDivertedLandfillDivertedLandfillDivertedLandfillDivertedLandfillDivertedLandfillDivertedLandfill
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May June July August Sep Oct Nov Dec
2013 2014 2015
SEPTA STAT KPI –THRU DEC 2015
Source: SEPTA Strategic Planning & Analysis, Waste Report
7
RESOURCE
PROCUREMENT
MANAGEMENT TURNAROUND TIME
FY2016 (THROUGH DECEMBER)
PROCUREMENT TURNAROUND TIME PROCUREMENT TURNAROUND TIME PROCUREMENT TURNAROUND TIME
$0‐25,000 $25,000‐100,000 $100,000 & ABOVE
30 80 20.0%
24 64 55.0 55.6 12.0% 6.7%
18.0 19.5 19.0 48.0 48.4 E
S 18 17.0 21 S 48 NC 4.0% 0.0%
Y Y A
DA 12 DA 32 40 ARI ‐4.0% ‐1.3%
V
6 16 ‐12.0%
‐12.7%
0 0 ‐20.0%
TREND2013 2014GOA2015L 2016 YTD 2017 2018 2019 TREN2013D 2014GOA2015L 2016 YTD 2017 2018 2019 TREND 2014 GO2015AL 2016 YTD 2017 2018 2019
PROCUREMENT
MONTH Jul‐14 Aug‐14 Sep‐14 Oct‐14 Nov‐14 Dec‐14 Jan‐15 Feb‐15 Mar‐15 Apr‐15 May‐15 Jun‐15 Jul‐15 Aug‐15 Sep‐15 Oct‐15 Nov‐15 Dec‐15
SIZE
ACTUAL 19.1 17.7 18.8 16.6 17.2 20.4 22.9 18.5 22.1 20.6 19.5 21.0 23.1 16.9 18.7 19.3 18.4 17.8
$0‐25K
GOAL 21.0 21.0 21.0 21.0 21.0 21.0 21.0 21.0 21.0 21.0 21.0 21.0 21.0 21.0 21.0 21.0 21.0 21.0
ACTUAL 49.8 44.1 55.6 67.0 56.7 63.6 58.9 67.0 47.6 55.7 51.9 50.0 55.6 69.0 32.6 60.0 56.3 43.0
$25‐100K
GOAL 40.0 40.0 40.0 40.0 40.0 40.0 40.0 40.0 40.0 40.0 40.0 40.0 40.0 40.0 40.0 40.0 40.0 40.0
ACTUAL ‐1.3% (VS. GOAL) ‐12.7% (VS. GOAL)
$100K+
GOAL +0.00% (VARIANCETO GOAL)
SEPTA STAT KPI –THRU DEC 2015
8
RESOURCE
MATERIAL AVAILABILITY
MANAGEMENT INDICATOR
FY2016 YEAR TO DATE (THROUGH DECEMBER)
BUS FLEET
15
14 12.5 12.8 13.2
13
11.3
S 12
E 11
L 9.5
C 10 11.0
HI 9
E
V 8
7
6
5
2 3 4 5 D 7 8 9
1 1 1 1 T 1 1 1
0 0 0 0 Y 0 0 0
2 2 2 2 6 2 2 2
1
TREND GOAL 0
2
FY2015 FY2016
JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN
ALL 1 2 3 2 2 5 1 1 5 4 1
CAL 1 2 1 3 3 1 2
COM 9 6 2 2 3 1 1 2 3 5 1
FRA 2 5 1 1 2 1 1 1 1
FRTT 2 7 2 1 3 1 2 1 1
MID 5 2 6 2 3 3 2 1 3 9 6 1 2
SOU 1 2 1 1 1 2 1 1 3 1
VIC 4 1 2 1 1 1
FRO 2 1 1 1 1 5
TOT 15 6 8 14 8 7 6 10 9 7 15 9 8 9 21 22 14 5
AVG 15.0 10.5 9.7 10.8 10.2 9.7 9.1 9.3 9.2 9.0 9.5 9.5 8.0 8.5 12.7 15.0 14.8 13.2
SEPTA STAT KPI –THRU DEC 2015
Source: SEPTA Procurement & Supply Chain Management
9
RESOURCE
INTERNAL SATISFACTION –
MANAGEMENT PROCUREMENT
SUMMARYRESULTS TOTAL fy2015q1/2 fy2015q3 fy2015q4
FY2015 YEAR‐END RESPONDENTS 255 122 91 42
OVERALL SATISFACTION 3.62 3.68 3.60 3.48
(THROUGH Q4)
SATISFACTION WITH OUTCOME 3.66 3.68 3.64 3.67
% RIGHT VENDOR WAS SELECTED 87.30% 87.50% 88.89% 82.93%
SATISFACTION WITH PROCUREMENT STAFF ‐MOST RECENT EXPERIENCE
4.4
4.26
4.14
4.2
4.0 3.90 3.95 3.92 3.94
3.85 3.83 3.80 3.86 3.81 3.84 3.81
3.8 3.71 3.68
3.60 3.64 3.62
3.6
3.4
3.2
SERVICE QUALITY RESPONSIVENESS COMMUNICATIONS PROACTIVENESS COURTESY KNOWLEDGE
fy15q1/2 fy15q3 fy15q4
SATISFACTION WITH PROCUREMENT PROCESS ‐MOST RECENT EXPERIENCE
3.8
3.60
3.56 3.56
3.6 3.52 3.50
3.45 3.46 3.44
3.4 3.34 3.33 3.39 3.31 3.30 3.27 3.27 3.29 3.41 3.37 3.36
3.24
3.18 3.18 3.15 3.16
3.2
3.0
2.8
SEPTA.ORG INFO SEPTA.ORG CLARITY INSIDE.SEPTA INFO INSIDE.SEPTA CLARITY EASE OF ELECTRONIC MAINFRAME & ASI E‐GARAGE INTRANET
UNDERSTANDING INFO PROCUREMENT SYSTEM APPLICATIONS
SEPTA STAT KPI –THRU DEC 2015
fy15q1/2 fy15q3 fy15q4
10
