Table Of ContentSTRATEGIC BUSINESS PLAN
QUARTERLY KPI REPORT
FOR: FISCAL YEAR 2015 THROUGH QUARTER 3
(JULY 2014 THROUGH MARCH 2015)
CONTENTS BALANCED SCORECARD OF
KEY PERFORMANCE INDICATORS
SAFETY & SECURITY SLIDE
VEHICLE, PASSENGER & STATION ACCIDENTS 3
LOST‐TIME, NON LOST‐TIME 4
RESOURCE MANAGEMENT
CARBON FOOTPRINT & WASTE DIVERSION RATE 5
PROCUREMENT TURNAROUND TIME 6
MATERIAL AVAILABILITY 7
BSD INTERNAL SATISFACTION ‐ PROCUREMENT 8
BSD INTERNAL SATISFACTION – IT & DBE 9
THE CUSTOMER EXPERIENCE
SERVICE RELIABILITY (ON‐TIME PERFORMANCE) 10
COMMUNICATIONS, COMMENDATIONS/COMPLAINTS, IT UPTIME 11
FINANCIAL EFFICIENCY
UNLINKED TRIPS PER CAPITA & OPERATING EXPENSES PER TRIP 12
STATE OF GOOD REPAIR & RELIABILITY
MEAN DISTANCE BETWEEN FAILURES – BY MODE 13
MEAN DISTANCE BETWEEN FAILURES – BUS LOCATIONS 14
MAJOR PROJECT MILESTONES & ASSET CONDITION 15
EMPLOYEE GROWTH
AIM SUCCESSION PLANNING & DIVERSITY 16
KEY PERFORMANCE INDICATORS –THRU MARCH 2015
2
SAFETY &
VEHICLE, PASSENGER,
SECURITY
STATION ACCIDENTS
FY2015 YEAR TO DATE (THROUGH MARCH)
VEHICULAR ACCIDENTS PER 100,000 MILES
5.00
E TREND GOAL
T 4.00
A
R
T 3.00 3.60 3.38 2.96 VEHICLE ACCIDENTS: 1,919
N
E 2.00 3.04
D TOTAL MILEAGE: 64,823,439
CCI 1.00
A
0.00
9 0 1 2 3 4 D 6 7 8 9 VEHICLE ACCIDENTS PER 100K MI: 2.96
0 1 1 1 1 1 T 1 1 1 1
0 0 0 0 0 0 Y 0 0 0 0
2 2 2 2 2 2 5 2 2 2 2
1
0
2
PASSENGER ACCIDENTS PER 100,000 MILES
5.00
E TREND GOAL
T 4.00
A
R PASSENGER ACCIDENTS: 1,289
T 3.00
N TOTAL MILEAGE: 64,823,439
E 2.00 2.54 1.99
D 2.29
CI 1.00 1.82
C
A
0.00 PASSENGER ACCIDENTS PER 100K MI: 1.99
9 0 1 2 3 4 D 6 7 8 9
0 1 1 1 1 1 T 1 1 1 1
0 0 0 0 0 0 Y 0 0 0 0
2 2 2 2 2 2 5 2 2 2 2
1
0
2
STATION ACCIDENTS PER 1M PASSENGER TRIPS
2.50
TE 2.00 TREND GOAL STATION ACCIDENTS: 130
A
R
T 1.50 RAIL PASSENGER TRIPS: 102,001,035
N 1.27
E 1.00
D
CI 0.50 0.93 0.85 0.77
C STATION ACCIDENTS PER 1M TRIPS: 1.27
A 0.00
9 0 1 2 3 4 D 6 7 8 9
0 1 1 1 1 1 T 1 1 1 1
0 0 0 0 0 0 Y 0 0 0 0
2 2 2 2 2 2 5 2 2 2 2 KEY PERFORMANCE INDICATORS –THRU MARCH 2015
1
20 3
SAFETY &
LOST TIME, NON‐LOST TIME,
SECURITY
OPERATOR ASSAULTS
FY2015 YEAR TO DATE (THROUGH MARCH)
EMPLOYEE LOST‐TIME PER 200,000 HOURS
7.00
TE 6.00 TREND GOAL
RA 5.00 EMPLOYEE LOST TIME INJURIES: 230
E 4.00 5.12
M 3.00 4.38 3.22 3.94 EMPLOYEE WORK HOURS: 14,273,800
TI
T 2.00
OS 1.00
L 0.00 LOST TIME PER 200K HOURS: 3.22
9 0 1 2 3 4 D 6 7 8 9
0 1 1 1 1 1 T 1 1 1 1
0 0 0 0 0 0 Y 0 0 0 0
2 2 2 2 2 2 5 2 2 2 2
1
0
2
EMPLOYEE NON LOST‐TIME PER 200,000 HOURS
10.00
E TREND GOAL
AT 9.00 EMPLOYEE NON LOST TIME INJURIES: 576
R 8.00 8.07
ME 7.00 7.79 8.19 7.37 EMPLOYEE WORK HOURS: 14,273,800
TI 6.00
‐
T 5.00
S
O 4.00 NON LOST TIME PER 200K HOURS: 8.07
L
N 9 0 1 2 3 4 D 6 7 8 9
O 0 1 1 1 1 1 T 1 1 1 1
N 20 20 20 20 20 20 5 Y 20 20 20 20
1
0
2
KEY PERFORMANCE INDICATORS –THRU MARCH 2015
4
RESOURCE
CARBON FOOTPRINT &
MANAGEMENT
WASTE DIVERSION RATE
FY2015 YEAR TO DATE (THROUGH MARCH)
DIESEL (GALLONS): 10,967,988
CARBON FOOTPRINT
ELECTRICITY (KWH): ESTIMATE 376,099,741
0.800
TREND GOAL THRU MAR GASOLINE (GALLONS): 1,797,066
0.750
NATURAL GAS (CCF): 2,386,041
T 0.700
M HEATING OIL (GALLONS): 290,067
P 0.650
R 0.600 0.624 STEAM (MLBS): 33,735
E
P
E 0.550 0.642
2‐ 0.500 0.555 TOTAL EMISSIONS (CO2‐E): 701,052,789
O
S C 0.450 0.489 PASSENGER MILES (PMT): 1,122,970,400
B 0.400
L
0.350 SEPTA EMISSIONS PER PMT: 0.624
0.300 [COMPARED TO DRIVE ALONE: 0.870]
9 0 1 2 3 4 D 6 7 8 9
0 1 1 1 1 1 T 1 1 1 1
0 0 0 0 0 0 Y 0 0 0 0
2 2 2 2 2 2 5 2 2 2 2
1
0
2
WASTE DIVERSION RATE
28%
TREND GOAL
24%
MUNICIPAL RECYCLING (TONS): 449
% 20% 17.4% MUNICIPAL WASTE (TONS): 2,133
G 20.0%
N 16% 13.6%14.0%
LI 11.6%
YC 12% WASTE DIVERSION RATE: 17.4%
C 8.3%
E
R 8%
4%
0%
1 2 3 4 D 6 7 8
1 1 1 1 T 1 1 1
0 0 0 0 Y 0 0 0
2 2 2 2 5 2 2 2 KEY PERFORMANCE INDICATORS –THRU MARCH 2015
1
0
2 5
RESOURCE
PROCUREMENT
MANAGEMENT
TURNAROUND TIME
FY2015 THROUGH MARCH
PROCUREMENT TURNAROUND TIME PROCUREMENT TURNAROUND TIME PROCUREMENT TURNAROUND TIME
$0‐25,000 $25,000‐100,000 $100,000 & ABOVE
T 30 80 10.0% 6.70%
R
O 24 64 55.0 57.2 6.0%
EP S 18 18.0 17.0 19.3 21 S 48 48.0 NCE 2.0% 0.0%
C R DAY 12 DAY 32 40 ARIA ‐2.0%
V
LI 6 16 ‐6.0%
B ‐5.58%
U 0 0 ‐10.0%
P 2013 2014 2015 YTD 2016 TR2017END 2018 G2019OAL 2013 2014 2015 YTD 2016 T2017REND2018 2019GOAL 2014 2015 YTD 2016 T2017REND2018 2019GOAL
PROCUREME Aug‐ Sep‐ Oct‐ Nov‐ Dec‐ Jan‐ Feb‐ Mar‐ YTD
MONTH Jul‐14
NT SIZE 14 14 14 14 14 15 15 15 AVG
T
X
E ACTUAL 19.1 17.7 18.8 16.6 17.2 20.4 22.9 18.5 22.1 19.3
T $0‐25K
N
GOAL 21.0 21.0 21.0 21.0 21.0 21.0 21.0 21.0 21.0 21.0
O
C
ACTUAL 49.8 44.1 55.6 67.0 56.7 63.6 58.9 67.0 47.6 57.2
M
$25‐100K
A GOAL 40.0 40.0 40.0 40.0 40.0 40.0 40.0 40.0 40.0 40.0
E
T
ACTUAL ‐5.58% (DAYS VARIANCE TO GOAL)
E
$100K+
R
GOAL +0.00% (DAYS VARIANCE TO GOAL)
O
C
KEY PERFORMANCE INDICATORS –THRU MARCH 2015
6
RESOURCE
MATERIAL AVAILABILITY
MANAGEMENT
FY2015 YEAR TO DATE (THROUGH MARCH)
MATERIAL AVAILABILITY INDICATOR ‐BUS FLEET
T 15
R 14 12.5 12.8
O 13
11.3
12
P S 12.5
E 11
E CL 10 9.2
R HI 9
E
C V 8
I 7
L
B 6
5
U
2 3 4 D 6 7 8 9
P 1 1 1 T 1 1 1 1
0 0 0 Y 0 0 0 0
2 2 2 5 2 2 2 2
1
TREND GOAL 0
2
FY2014 FY2015
JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN
T ALL 2 2 4 2 2 1 2 1 3 10 1 2 3 2
X
E CAL 1 4 1 2 4 1 2 1 1 2
T
N COM 1 1 2 1 4 5 1 3 1 1 4 9 6 2 2 3 1
O
FRA 3 1 1 3 1 2 2 5 1
C
M FRTT 1 2 1 3 1 1 2 7 2
A MID 3 4 6 3 2 2 1 2 3 1 5 2 6 2 3
E
SOU 1 1 5 1 2 2 3 1 1 2
T
E VIC 3 2 1 1 1 4
R
O FRO 1 1 3 2 1 1 1 2 1 1 1
C
TOT 14 9 11 16 11 9 22 12 11 13 14 8 15 6 8 14 8 7 6 10 9
AVG 14.0 11.5 11.3 12.5 12.2 11.7 13.1 13.0 12.8 12.8 12.9 12.5 15.0 10.5 9.7 10.8 10.2 9.7 9.1 9.3 9.2
KEY PERFORMANCE INDICATORS –THRU MARCH 2015
7
RESOURCE
BSD INTERNAL SATISFACTION –
MANAGEMENT
PROCUREMENT
FY2015 YEAR TO DATE (THROUGH MARCH)
F "PLEASE INDICATE YOUR LEVEL OF SATISFACTION ... DURING THE PROCESS
F
A
SUMMARY PERFORMANCE
T OF YOUR MOST RECENT REQUEST"
S
T
N KNOWLEDGE 3.92
E 3.94
M
METRIC TIME RESULT RE COURTESY 4.14 4.26
U
PERIOD
C
O PROACTIVENESS 3.64
R 3.68
P
FY15‐Q1/2 122
COMMUNICATIONS 3.81
3.84
RESPONDENTS FY15‐Q3 91 RESPONSIVENESS 3.80
3.86
AVG 213 QUALITY OF SERVICE RECEIVED 3.90
3.85
T
R FY15‐Q1/2 3.68 fy15q1/2 fy15q3 3.3 3.4 3.5 3.6 3.7 3.8 3.9 4.0 4.1 4.2 4.3 4.4
O
OVERALL
P FY15‐Q3 3.60 S "PLEASE INDICATE YOUR LEVEL OF SATISFACTION ... DURING THE PROCESS
M
E SATISFACTION E OF YOUR MOST RECENT REQUEST"
R T
AVG 3.65 S
Y
LIC FY15‐Q1/2 3.68 NT S E‐GARAGE INTRANET FEATURE 3.16 3.36
B SATISFACTION ME MAINFRAME & ASI APPLICATIONS 3.15 3.24
U E
P WITH FY15‐Q3 3.64 UR ELECTRONIC PROCUREMENT SYSTEM (EPS) 3.27
C 3.29
OUTCOME O
AVG 3.66 R EASE OF UNDERSTANDING INFORMATION AVAILABLE 3.18
P 3.18
CLARITY OF INFORMATION ON INSIDE.SEPTA.ORG 3.30
FY15‐Q1/2 87.5% 3.27
% BELIEVE
AVAILABILITY OF INFO ON INSIDE.SEPTA.ORG 3.39
3.31
RIGHT VENDOR FY15‐Q3 88.9%
CLARITY OF INFORMATION ON SEPTA.ORG 3.46
WAS SELECTED 3.33
AVG 88.1%
AVAILABILITY OF INFORMATION ON SEPTA.ORG 3.45
3.34
fy15q1/2 fy15q3 3.0 3.0 3.1 3.1 3.2 3.2 3.3 3.3 3.4 3.4 3.5 3.5
KEY PERFORMANCE INDICATORS –THRU MARCH 2015
8
RESOURCE
BSD INTERNAL SATISFACTION –
MANAGEMENT
IT & DBE PROGRAM
FY2015 YEAR TO DATE (THROUGH MARCH)
"MY PROBLEM WAS RESOLVED TO MY
COMPLETE SATISFACTION"
100%
4.5% 4.0% 3.8%
7.5%
3.0% 3.5% 2.4%
90% 3.8%
80% 22.7% 23.3% 23.4%
19.8%
70%
N
O
I
6T0%
C DBE PROGRAM
A
T F
R 5IS0%
O T
A
P S SURVEY TBD
E 4E 0%
T
R E 68.9% 69.8% 69.2% 69.6%
C 3PL0%
M
I
L O
B 2C0%
U %
P
10%
0%
2014 2015‐ THRU 2015‐ THRU 2015 ‐ THRU
Q1 Q2 Q3
IT SATISFACTION SURVEY
STRONGLY AGREE AGREE DISAGREE STRONGLY DISAGREE
KEY PERFORMANCE INDICATORS –THRU MARCH 2015
9
THE CUSTOMER
SERVICE RELIABILITY
EXPERIENCE
(ON‐TIME PERFORMANCE)
BUS & TROLLEY BUS BROAD STREET LINE MARKET‐FRANKFORD LINE
80.0% 100.0% 100.0%
99.2% 98.1%
78.0% 78.9% 98.0% 98.0%
76.0% 96.0% 96.0%
74.0% 94.0% 94.0%
72.0% 92.0% 92.0%
70.0% 90.0% 90.0%
2010 2011 2012 2013 2014 2015 YTD 2016 2017 2018 2019 2010 2011 2012 2013 2014 2015 YTD 2016 2017 2018 2019 2010 2011 2012 2013 2014 2015 YTD 2016 2017 2018 2019 FY2015
YEAR TO
CITY TROLLEYS MEDIA‐SHARON HILL LINES NORRISTOWN HIGH‐SPEED LINE
80.0% 79.4% 96.0% 95.0% 100.0% 99.7% DATE
78.0% 94.0% 98.0% (THROUGH
76.0% 92.0% 96.0% MARCH)
74.0% 90.0% 94.0%
72.0% 88.0% 92.0%
70.0% 86.0% 90.0%
0 1 2 3 4 D 6 7 8 9 0 1 2 3 4 D 6 7 8 9 0 1 2 3 4 D 6 7 8 9
1 1 1 1 1 T 1 1 1 1 1 1 1 1 1 T 1 1 1 1 1 1 1 1 1 T 1 1 1 1
0 0 0 0 0 Y 0 0 0 0 0 0 0 0 0 Y 0 0 0 0 0 0 0 0 0 Y 0 0 0 0
2 2 2 2 2 5 2 2 2 2 2 2 2 2 2 5 2 2 2 2 2 2 2 2 2 5 2 2 2 2
1 1 1
0 0 0
2 2 2
REGIONAL RAIL CCT‐CITY CCT‐SUBURBAN
95.0% 90.0% 95.0%
93.0% 87.0% 84.1% 93.0% 91.3%
91.0% 88.3% 84.0% 91.0%
89.0% 81.0% 89.0%
87.0% 78.0% 87.0%
85.0% 75.0% 85.0%
0 1 2 3 4 D 6 7 8 9 0 1 2 3 4 D 6 7 8 9 0 1 2 3 4 D 6 7 8 9
201 201 201 201 201 5 YT 201 201 201 201 201 201 201 201 201 5 YT 201 201 201 201 201 201 201 201 201 5 YT 201 201 201 201
1 1 1
0 0 0
2 2 2
KEY PERFORMANCE INDICATORS –THRU MARCH 2015
10
