FileNET: A Consultant's Guide to Enterprise Content Management

218 Pages·2004·1.998 MB·English

by  Todd R. Groff, Thomas P. Jones

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FileNet
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FileNet
A Consultant’s
Guide to Enterprise
Content Management
Todd R. Groff and
Thomas P. Jones
AMSTERDAM • BOSTON • HEIDELBERG • LONDON
NEW YORK • OXFORD • PARIS
SAN DIEGO • SAN FRANCISCO • SINGAPORE
SYDNEY • TOKYO
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Elsevier Butterworth–Heinemann
200 Wheeler Road, Burlington, MA 01803, USA
Linacre House, Jordan Hill, Oxford OX2 8DP, UK
Copyright © 2004 Todd R. Groff and Thomas P. Jones. All rights reserved.
No part of this publication may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying,
recording, or otherwise, without the prior written permission of the publisher.
Permissions may be sought directly from Elsevier’s Science & Technology Rights
Department in Oxford, UK: phone: [phone], fax: [phone],
e-mail: [email protected]. You may also complete your request online
via the Elsevier homepage (www.elsevier.com), by selecting “Customer Support”
and then “Obtaining Permissions.”
Recognizing the importance of preserving what has been written, Elsevier
prints its books on acid-free paper whenever possible.
Library of Congress Cataloging-in-Publication Data
Groff, Todd R.
FileNet: a consultant’s guide to enterprise content management/
Todd R. Groff and Thomas P. Jones.—1st American pbk. ed.
p. cm.
Includes bibliographical references and index.
ISBN 0-7506-7816-X (alk. paper)
1. Information technology—Management. 2. Knowledge management.
I. Jones, Thomas P. II. Title.
HD30.2.G758 2004
658.4¢038—dc22
2004000583
British Library Cataloguing-in-Publication Data
A catalogue record for this book is available from the British Library.
For information on all Butterworth–Heinemann publications
visit our website at www.bh.com
04 05 06 07 08 09 10 9 8 7 6 5 4 3 2 1
Printed in the United States of America
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Trademarks:
PanagonTM, Image ServicesTM, Image ManagerTM, Distributed Image
ServicesTM, ValueNetTM, Document Warehouse for SAPTM, and
FileNet CaptureTM are registered trademarks of the FileNet
Corporation.
ComdiscoTM is a registered trademark of the Comdisco
Corporation.
CompuwareTM is a registered trademark of the Compuware
Corporation.
IBMTM and WebSphereTM are registered trademarks of the IBM
Corporation.
CenteraTM is a registered trademark of the EMC Corporation.
HPTM is a registered trademark of the Hewlett Packard
Corporation.
SunTM and JavaTM is a registered trademark of the Sun Micro
Systems Corporation.
FuegowareTM is a registered trademark of the Fuego Corporation.
Google WebSearchTM and PageRankTM are registered trademarks of
Google.
Microsoft OfficeTM and Microsoft WordTM are registered
trademarks of the Microsoft Corporation.
OvumTM is a registered trademark of the Ovum Corporation.
DocumentumTM is a registered trademark of the Documentum
Corporation.
OracleTM is a registered trademark of the Oracle Corporation.
PeopleSoftTM is a registered trademark of the PeopleSoft
Corporation.
KodakTM is a registered trademark of the Eastman Kodak
Corporation.
ClearswiftTM is a registered trademark of the Clearswift
Corporation.
HyperionTM is a registered trademark of the Hyperion Corporation.
CiticusTM is a registered trademark of the Citicus Corporation.
BoardVantageTM is a registered trademark of the BoardVantage
Corporation.
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SteelpointTM, IntrospectTM, and eDiscoveryTM are registered
trademarks of the Steelpoint Technologies Corporation.
Nth OrbitTM is a registered trademark of the Nth Orbit
Corporation.
CognosTM is a registered trademark of the Cognos Corporation.
Other product names mentioned are used for identification
purposes only and may be trademarks of their respective
companies.
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Contents
Foreword, xi
Chapter 1
FileNet Imaging Overview 1
What This Book Is About, 1
FileNet Company Background, 5
Technology Overview, 6
Toolsets versus Out-of-the-Box Solutions, 9
Imaging, Document Management, or Knowledge
Management?, 12
Success Story, 17
Chapter 2
FileNet Products and Services 19
The Company behind the Curtain, 20
FileNet ValueNet Partners and Customer Service
and Support, 23
Professional Services, 25
Disaster Recovery Hot-Site Services, 28
FileNet Education, 30
Success Story, 31
vii
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viii
Contents
Chapter 3
FileNet Risks and Opportunities 33
Organizational Change, 34
The Sarbanes-Oxley Act of 2002, 36
The Health Insurance Portability and Accountability
Act of 1996, 38
Informational Responsibilities, 39
Optical versus Magnetic Storage, 41
Centralized versus Decentralized Capture, 42
Disaster Recovery, 44
Lost Cost of Paper Retrieval, 47
Content Management’s Impact on Attention, 48
Intellectual Assets, 51
Records Retention, 52
Success Story, 59
Chapter 4
FileNet Implementation 61
Content Management versus Process Voodoo, 62
Information Repositories, 63
FileNet Replication Options, 66
Specialty Equipment Considerations, 73
Project Planning, 75
Overall Project Estimates and Total Cost of
Ownership (TCO), 80
Success Story, 81
Chapter 5
FileNet Integration 82
Integrating Systems, Applications, and Processes, 83
Integrating FileNet with Existing Systems, 84
Application Integration, 85
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ix
Contents
Web Integration, 86
Enterprise Resource Planning Integration, 89
Workflow Analysis, 91
Integrations and Metadata, 95
Success Story, 99
Chapter 6
FileNet Administration 100
Profiting from Your Organization’s Experience, 101
FileNet Administrator Duties, 102
UNIX Administrative Tools and Resources, 107
Typical FileNet System Structure, 108
Client Installation and Administration, 112
Success Story, 115
Chapter 7
FileNet and Knowledge Management 117
Knowledge Management, Culture, and Content, 118
Catalyst Management for Actionable Knowledge, 122
Shared Abstraction Means Common Ground, 125
FileNet—Improving Attention and Retention, 127
Applying Learning to Organizational Processes, 128
Using Workflows to Add Structure to Data, 138
Success Story, 140
Chapter 8
FileNet and Enterprise Resource
Planning 141
Enterprise Resource Planning, 142
Document Warehouse for SAP, 145
Client Integration, 146