Factors Affecting knowledge Sharing and ERP system Usage in the Context of ERP Post ...

148 Pages·2015·2.8 MB·English

ررا ــــــــــــــقإ
:ناونعلا لمحت يتلا ةلاسرلا مدقم هاندأ عقوملا انأ

Factors Affecting knowledge Sharing and ERP system
Usage in the Context of ERP Post-Implementation.
تاسسؤملا دراوم طيطخت مظن مادختساو ةفرعملا لدابت ىمع ةرثؤملا لماوعلا
.قيبطتلا دعب ام ةمحرم قايس يف

ويلإ ةراشلإا تمت ام ءانثتساب ،صاخلا يديج جاتن وى امنإ ةلاسرلا هذى ويمع تممتشا ام نأب رقأ
وأ يممع بقل وأ ةجرد لينل لبق نم مدقي مل اينم ءزج يأ وأ لكك ةلاسرلا هذى ناو ،درو امثيح
.ىرخأ ةيثحب وأ ةيميمعت ةسسؤم يأ ىدل يثحب

DECLARATION
The work provided in this thesis, unless otherwise referenced, is the
researcher's own work, and has not been submitted elsewhere for any
other degree or qualification

Student's name: رفص وبأ فيطملادبع ريدغ :ة/بلاطلا مسا
Signature: ريدغ :عيقوتلا

Date: 2012 ربوتكأ 22 :خيراتلا
The Islamic University- Gaza
ةزغ-ةــيملاسلإا ةعماجلا
Deanship of Graduates Studies
اــيلعلا تاـسرادلا ةدامع
Faculty of Commerce
ةراـــــجتلا ةـــيلك
Business Administration Department
لاـــمعلأا ةرادإ مــسق

Factors Affecting knowledge Sharing and ERP system
Usage in the Context of ERP Post-Implementation.

تاسسؤملا دراوم طيطخت مظن مادختساو ةفرعملا لدابت ىلع ةرثؤملا لماوعلا
.قيبطتلا دعب ام ةلحرم قايس يف

Submitted by:
Ghadeer Abedelateef Abu-Safar

Supervised by:
Dr. Khalid A. Dahleez

Thesis submitted in partial fulfillment of the requirements for the
Degree of master in Business Administration.

-
2015 1436

] مُ يِكَلْْ ا مُ يِلعَ لْ ا تَ نأَ كَ نَّ ِإ اَنتَ مْ لَّ عَ امَ َّلاِإ اَنلَ مَ لْ عِ َلا كَ نَ احَ بْ سُ اْ ولُ اقَ [

)33ةيا, ةرقبلا ةروس)

I
Dedication

I dedicate this study to…
..Palestine, the homeland and the identity..
..Martyrs, Life and Freedom..
..The soul of my mother..
..My Father, for his unlimited encouragement..
..My lovely husband for his help and support..
..My sweetheart kids Naseem, Sewar, Sara..
....My sisters and my brothers..

Hoping I have made all of them proud of me
Ghadeer Abusafar

II
Acknowledgment
First and foremost, I am thankful to Allah for granting me the strength,
perseverance and steadfastness to carry on and to accomplish this work.

My gratitude is deeply paid to my advisor, Dr. Khalid Dahleez for his
generosity, guidance and advice.

I would like also to thank Dr. Wasim El-Habil and Dr. Snaa Elsaiegh
for accepting to discuss this research.

I would like to thank European Gaza Hospital administration, especially
Eng. Majed Tabash in information technology department for helping in
distributing the questionnaires to the staff.

Once again, I would like to thank all who helped and supported me through
this study.

Finally, I am proud to be one of the Islamic University students.

III
ABSTRACT

Recently, many organizations utilized Enterprise Resource Planning (ERP) systems to
weave together all the data within an organization business processes and integrate
information within and across functional areas. Although many organizations introduce
ERP system, a lot of them failed in meeting the anticipated business goals. From this
point, it is imperative to find ways to facilitate the usage of ERP systems for
organizations.
The aim of this research is to investigate the factors affecting employees’ knowledge
sharing and ERP usage in post implementation stage. The descriptive analytical method
was followed in conducting the research. And the research was applied on the
departments of the European Gaza Hospital. The targeted population was all the staff
members who used this system. Data were collected using questionnaire, 265
questionnaires were distributed upon staff members, 235 of them were returned with a
response rate of 89%.
Results from this study shed light on the role of driver factors in facilitating knowledge
sharing and ERP system usage. It found that social capital, IT Support and self-efficacy
have significant impacts on knowledge sharing. However, contrary to common belief,
there is insignificant effect of intrinsic motivation, Supervisory feedback and support on
knowledge sharing. On the other hand, Social Capital, Self-efficacy, Supervisory
Feedback and Support and Intrinsic motivation variables have significant impact on
ERP usage, while IT Support has a non-significant effect on ERP Usage.
The recommendations drawn include, first, improving training processes to increase the
employee's efficacy; second, it is recommend to provide staff with information
technology facilities to overcome the complexity of knowledge; third, it is
recommended to build a social network between the employees, which thereby enables
them to have more opportunities to communicate and be more willing to share
knowledge with others.

IV
ةسرا دلا صخلم

يف تانايبلا عيمج جسنل )ERP( تاسسؤملا دراوم طيطخت ةمظنأ مدختست ايلاح تامظنملا نم ديدعلا
تلخدأ اهنم ديدعلا نأ نم مغرلا ىلع .ةيفيظولا تلااجملا ربعو لخاد تامولعملا جمدو ةمظنملل ةيراجتلا تايلمعلا
،ةطقنلا هذه نم .ةعقوتملا لمعلا فادهأ قيقحت يف ةلشاف اهنم ريثكلا كانه ،ERPتاسسؤملا دراوم طيطخت ماظن
.تاسسؤملل (ERP) ماظن مادختسا ليهستل لبس داجيإ نم دب لا
ERPماظن مادختسا ىلعو ةفرعملا لدابت ىلع رثؤت يتلا لماوعلا ضعب ةسراد وه ثحبلا اذه نم فدهلا
ىلع ةسرا دلا قيبطت مت ثيح ،يفصولا ليلحتلا جهنم ةثحابلا تمدختسا .ذيفنتلا دعب ام ةلحرم يف نيفظوملا ىدل
عمج مت ثيح .ماظنلا اذه نومدختسي نيذلا نيفظوملا عيمجب ةسرا دلا عمتجم لثمت و .يبورولأا ةزغ ىفشتسم ماسقأ
.٪89 ةباجتسا لدعمب 235 اهنم داعو ،فظوم 265 ىلع تعزو يتلا ،نايبتسلاا ثحبلا ةادأ مادختساب تانايبلا
دراوم طيطخت ماظن مادختسا ليهست يف لماوعلا هذه رود ىلع ءوضلا ةسرادلا هذه جئاتن طلست
ىلع ترايثأت اهيدل اهلك ةيتاذلا ةءافكلاو تامولعملا ايجولونكت معدو ،يعامتجلاا لاملا سرأ نأ ثيح .تاسسؤملا
فرشملا معدو ةعجرا لا ةيذغتلاو ،ةيتاذلا عفاودلا نم ريثأت كانه نأب عئاشلا داقتعلال افلاخ ،كلذ عمو .ةفرعملا لدابت
معدو ةعجرا لا ةيذغتلاو ،ةيتاذلا عفاودلا ،يعامتجلاا لاملا سرأ نأ تدجو ىرخأ ةهج نم .ةفرعملا لدابت ىلع
.تامولعملا ايجولونكت معدل ريثأت يأ كانه نكي ملو ERP ماظن مادختسا ىلع ريثأت اهل ةيتاذلا ةءافكلاو ،فرشملا
ةفاضلإاب فظوملا ةءافك ةدايزل بيردتلا تايلمع نيسحت لمشت تايصوتلا نم ددع ىلإ ةسرا دلا تصلخ
ةكبش ءانب اضيأ نسحتسملا نمو ،ةفرعملا ديقعت ىلع بلغتلل تامولعملا ايجولونكت قفرا مب نيفظوملا ديوزت ىلإ
فراعملا لدابتل ادادعتسا رثكأ نوكتو لصاوتلل صرفلا نم ديزم ىلع لوصحلا نم مهنكمتل نيفظوملا نيب ةيعامتجا
.نيرخلآا عم

V
Table of Contents
Page
# Subject
no.
Dedication II
Acknowledgment III
ABSTRACT IV
ةساردلا صخلم V
Table of Contents VI
List of Tables VI
List of Figures VIII
List of Appendix IX
Chapter One: Introduction 1
1.1 Introduction 1
1.2 Problem Statement and research question 2
1.3 Hypothesis 3
1.4 Variables & Conceptual framework 4
1.5 Research Objectives: 5
1.6 Significance of the Study 5
1.7 European Gaza Hospital 6
1.8 Structure of the thesis: 7
Chapter 2 Literature Review& Research Model 8
Introduction 9
2.1 ERP systems 9
2.2 ERP system usage: 10
2.3 Benefits of ERP 13
2.4 Knowledge management 15
2.5 History and definition of knowledge management 16
2.6 Hierarchy of Knowledge 17
2.6.1 Data: 17
2.6.2 Information: 17
2.6.3 knowledge: 18
2.6.4 Wisdom and Truth 18
VI
Page
# Subject
no.
2.7 Types Of Knowledge 19
2.7.1 Tacit knowledge 19
2.7.2 Explicit knowledge 19
2.7.3 Fundamental Elements of Knowledge Management 20
2.7.4 Aims of Knowledge Management: 22
2.8 Knowledge Sharing 23
2.8.1 Introduction: 23
2.8.2 Knowledge Sharing Definition: 25
2.8.3 Mechanisms for Sharing Individual Knowledge within Organizations: 26
2.8.4 Building a knowledge-sharing culture: 26
2.8.5 Formal and informal knowledge sharing: 26
2.8.6 Strategies to promote Knowledge Sharing: 28
2.8.7 Barriers to Knowledge Sharing: 29
2.9 ICTs (Information and Communication Technologies) 31
2.10 ERP systems and knowledge sharing 32
2.11 Research model and research hypotheses 32
2.11.1 ERP system usage 34
2.11.2 Knowledge sharing 34
2.11.3 Intrinsic Motivation 35
2.11.4 IT Support 36
2.11.5 Self-efficacy 36
2.11.6 Social Capital 37
2.11.7 Supervisory Feedback& Support 37
Chapter Three: Previous Studies 40
3.1 Introduction: 41
3.2 Previous Studies: 41
3.3 Comments and Conclusions: 51
Chapter Four: Research Methodology 56
4.1 Introduction 57
4.2 Research Design 57
VII