Evaluating organization development : how to ensure and sustain the successful transformation

220 Pages·2017·13.19 MB·English

by  Maureen Connelly Jones, William J Rothwell

Evaluating Organization
Development
How to Ensure and Sustain
the Successful Transformation
http://taylorandfrancis.com
Evaluating Organization
Development
How to Ensure and Sustain
the Successful Transformation
Edited by
Maureen Connelly Jones
William J. Rothwell
CRC Press
Taylor & Francis Group
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Library of Congress Cataloging‑in‑Publication Data
Names: Rothwell, William J., 1951- editor. | Jones, Maureen, 1969- editor.
Title: Evaluating organization development : how to ensure and sustain the successful transformation /
editors, William J. Rothwell and Maureen Jones.
Description: Boca Raton, FL : CRC Press, 2017.
Identifers: LCCN 2017003182 | ISBN 9781138196452 (pbk. : alk. paper)
Subjects: LCSH: Organizational change.
Classifcation: LCC HD58.8 .E936 2017 | DDC 658.4//06--dc23
LC record available at https://lccn.loc.gov/2017003182
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To my partner and husband, Art, for his unconditional support in h elping
to make my dreams come true. To Connelly and Grace for being my
i nspiration. I hope you believe that anything is possible, because it is!
Maureen
To Marcelina V. Rothwell. You are the light of my life.
Bill
http://taylorandfrancis.com
Contents
Editors ........................................................................................................ ix
Contributors ..............................................................................................xi
1 Why Evaluate Organizational Change Efforts? ............................1
M.J. PARK
2 How Does Organizational Change Evaluation Differ
from Training Evaluation? .........................................................31
ZAKIYA ALSADAH, ALI ALKHALAF, AND MAUREEN CONNELLY JONES
3 Aligning Evaluation to Organizational Strategy ........................51
MARIA T. SPENCER AND MARIE CARASCO-SAUL
4 Planning the Evaluation ............................................................75
JI WON PARK
5 Identifying and Examining Key Stakeholders/Decision
Makers .......................................................................................89
VERONICA DAVID, DARA SANOUBANE,
AND MAUREEN CONNELLY JONES
6 Determining Evaluators and Evaluation Criteria .....................105
JAMAL E. AL KHADHURI AND MAUREEN CONNELLY JONES
7 Organization Development/Change and Evaluation: External
and Internal Sources to Consider ............................................125
EDWIN MOURIÑO
8 Determining, Collecting, and Analyzing Implementation Data ...143
ROBERT BOSWELL
9 Reporting Results to Stakeholders ..........................................163
MAUREEN CONNELLY JONES
vii
viii ◾ Contents
10 The Future of Evaluation in Organization Development .........183
WILLIAM J. ROTHWELL
Appendix A: Stakeholders and the Phases of Change Evaluation .....193
Appendix B: Change Effort Criteria Evaluation .............................195
Index ..............................................................................................197
Editors
Maureen Connelly Jones, PhD, RN, is a Senior Instructor
and Teaching Assistant Professor for the Master of Health
Administration Programs at The Pennsylvania State University.
Dr. Jones has worked in higher education since 1997, teach-
ing in health and nursing policy and administration. Her
worked in the healthcare industry for more than 25 years. Her
broad expertise in the education arena in both residential and
online programs, creating an online certifcate program, as well as curricu-
lum development, course creation, outcomes evaluation, curriculum map-
ping, and competency-based education development and implementation
has involved students in undergraduate through dissertation work.
She earned her PhD from Penn State with an emphasis in Organization
Development and Human Resource Management and brings an extensive
and diverse healthcare experience to the students, her research, and the
organizations with whom she partners. Her management roles have included
program manager, hospital supervisor, practice advancement specialist, edu-
cator, and project manager. She has held clinical roles in multiple level-one
emergency/trauma centers, as a fight nurse for both pediatric and adult critical-
care patients, and in pre-hospital emergency medical services as a paramedic.
Dr. Jones’ research explores the necessary characteristics for healthcare
executives. Past research explored how healthcare Chief Executive Offcers
(CEOs) lead during a crisis as part of the competency development model
by identifying healthcare CEO characteristics (ongoing research) by inter-
viewing CEOs and members of their executive team. In addition to her
research agenda, Dr. Jones has a passion for helping organizations create
success surrounding workforce planning and has published chapters in two
books: Talent Management: A Step-by-Step Action-Oriented Guide Based
on Best Practice and Career Planning (2016, HRD Press, Amherst, MA) and
ix