Essential Lessons on Leadership

752 Pages·2013·4.64 MB·English

by  Jon Huntsman

Essential Lessons on Leadership
(Collection), 2/e
Jon Huntsman
James F. Parker
Doug Lennick
Fred Kiel Ph.D.
Vice President, Publisher: Tim Moore Associate Publisher and Director
of Marketing: Amy Neidlinger
© 2013 by Pearson Education, Inc.
Publishing as FTPress Delivers
Upper Saddle River, New Jersey 07458
Company and product names mentioned herein are the trademarks or
registered trademarks of their respective owners.
All rights reserved. No part of this book may be reproduced, in any form or
by any means, without permission in writing from the publisher.
ISBN-10: 0-13-344234-9
ISBN-13: 978-0-13-344234-2
For more information, please contact us at [email protected]
Contents
Moral Intelligence 2.0: Enhancing Business
Performance and Leadership Success in Turbulent
Times
Foreword by Richard Leider
Foreword to Previous Edition by Richard E. Boyatzis
Introduction
Leaders Interviewed
Thought Partners
PART ONE • MORAL INTELLIGENCE
1 Good Business
Moral Stupidity Act 1
What Does Moral Leadership Look Like?
Endnotes
2 Born to Be Moral
What the Best Leaders Believe
A Visit to the Nursery
Nature Versus Nurture
Growing Up Moral
Learning to Be Responsible
When Things Go Wrong
Inside Your (Moral) Brain
It’s All in Your Head
The Moral Map of Your Brain
Why We’re Good and Why We’re Bad
So What Goes Wrong?
The Neuroscience of Moral Decision Making
Can We Actually Change Our Brain?
Moral Software
Endnotes
3 Your Moral Compass
The Morality of Values
Put It in Writing
Frame 3: Behavior
Endnotes
4 Staying True to YourMoral Compass
Endnote
PART TWO • DEVELOPING MORAL SKILLS
5 Integrity
Acting Consistently with Principles, Values, and Beliefs
Telling the Truth
Standing Up for What Is Right
Keeping Promises
6 Responsibility
Taking Responsibility for Personal Choices
Admitting Mistakes and Failures
Embracing Responsibility for Serving Others
Endnotes
7 Compassion and Forgiveness
Actively Caring About Others
Letting Go of Your Own Mistakes
Letting Go of Others’ Mistakes
8 Emotions
Self-Awareness
Understanding Your Thoughts
Personal Effectiveness
Deciding What to Think
Self-Control
Nurturing Emotional Health
Interpersonal Effectiveness
Empathy
Misplaced Compassion
Respecting Others
Getting Along with Others
Endnote
9 Making Moral Decisions
How Roger Used the 4 Rs
Endnotes
PART THREE • MORAL LEADERSHIP
10 The Moral Leader
Performance Problems
Endnote
11 Leading Large Organizations
The Fabric of Values
Is There Such a Thing as a Morally Intelligent Organization?
The Morally Intelligent Organization—An Aerial View
Morally Intelligent Policies
The Principles That Matter Most
Cultivating Organizational Integrity
The Responsible Organization
The Compassionate Organization
The Forgiving Organization
Recruiting for Values
Reinforcing Values Starts at the Top
The Power of Formal Rewards
Success Stories
Ideal Versus Real
Values and the Global Organization
Endnotes
12 Moral Intelligence for the Entrepreneur
Moral Values in Small Organizations
Last Words About Business Start-Ups
Endnotes
Epilogue Becoming a Global Moral Leader
Raising the Stakes
Watch Your Wake
Give Back
Create the Future
A Global Business Opportunity
Conclusion
Endnotes
A Strengthening Your Moral Skills
A Look in the Mirror
Using the MCI
The Right Frame of Mind for Completing the MCI
Scoring and Interpreting Your MCI
Prioritizing Your Moral Development Efforts
The Road Less Traveled
The 80/20 Rule
Your Moral Development Plan
Putting Your Moral Development Plan into Practice
Breaking Bad Habits
Reward Yourself for Positive Change
Surround Yourself with Positive People
Do I Really Need to Change?
Books, Audio, and Video Media
Workshops
Personal Counseling
Executive Coaching
Endnote
B Moral Competency Inventory (MCI)
C Scoring the MCI
Moral Competencies Worksheet
What Your Total MCI Score Means
D Interpreting Your MCI Scores
Total MCI Score (Alignment Score)
Highest and Lowest Competency Scores
Individual Item Scores
Reality Testing
Do Your Scores Matter?
Now What?
Index
Do the Right Thing: How Dedicated Employees
Create Loyal Customers and Large Profits
Acknowledgments
About the Author
Introduction
Chapter 1 Stumbling into the Business World
Chapter 2 9/11
Chapter 3 The Question Was Answered...
Chapter 4 ...But I Don’t Want to Be a Corporate Bureaucrat
Chapter 5 Getting Off the Ground
Chapter 6 The Ten-Minute Turnaround
Chapter 7 The Great Texas Whiskey War
Chapter 8 I Just Couldn’t Resist
Chapter 9 Some of the Obvious Things I Learned
Chapter 10 We’re in What Kind of Business?
Chapter 11 With a Little Help from Our Competitors...
Chapter 12 Leaders Are Everywhere
Chapter 13 Great Organizations Have Great Leaders at Every Level
Chapter 14 In Case You Didn’t Get It... Great Organizations Have Great Leaders
at Every Level
Chapter 15 Great Leaders Make the People Around Them Better
Chapter 16 People Recognize a Phony
Chapter 17 People Follow a Leader They Trust
Chapter 18 Who Wants the "Best" People?
Chapter 19 Looking for the Right People
Chapter 20 Interview for Attitude
Chapter 21 Attitudes Also Matter at 30,000 Feet
Chapter 22 Everybody Remembers Their Interview
Chapter 23 Every Job Affects Others
Chapter 24 People Need to Understand Their Mission
Chapter 25 Shared Goals, Shared Knowledge, and Mutual Respect = A Shared
Mission
Chapter 26 Do People Think Like Employees or Owners?
Chapter 27 Making Employees Owners
Chapter 28 A Sense of Ownership
Chapter 29 Make Work Fun
Chapter 30 Build a Customer Service Culture
Chapter 31 Everything He Did Was So I Could Come to Work...
Chapter 32 Fun Can Have a Purpose