Table Of ContentDOCUMENT RESUME
CE 079 270
ED 435 797
Goulbourn, Barbara; Alexander, Ann
AUTHOR
Professional Development Kit for
A New Assessment Tool. A
TITLE
Language, Literacy and
Trainers and Assessors Incorporating
Numeracy Skills into Training Packages.
Melbourne.
Australian National Training Authority,
INSTITUTION
Training and
Australian Dept. of Employment, Education,
SPONS AGENCY
Youth Affairs, Canberra.
ISBN-0-642-56533-3
ISBN
1999-00-00
PUB DATE
87p.; Cover page varies.
NOTE
Box 3120,
Australian National Training Authority, GPO
AVAILABLE FROM
Brisbane, Queensland 4001 Australia.
Non-Classroom (055)
Guides
PUB TYPE
MF01/PC04 Plus Postage.
EDRS PRICE
Skills; Educational
Adult Basic Education; *Communication
DESCRIPTORS
Evaluation Criteria; Foreign
Assessment; Educational Change;
Learning Activities;
Countries; Job Skills; Job Training;
*Numeracy; Program
Learning Modules; *Literacy Education;
Literacy
Implementation; *Student Evaluation; *Workplace
*Australia
IDENTIFIERS
ABSTRACT
and assessors
This kit is designed to help trainers
communication in training packages.
understand the importance of workplace
need to know about
Section 1 explains what trainers and assessors
Section 2 provides an overview
communication skills, and how to use the kit.
which
the endorsed parts of the package,
of training packages. It describes
assessment guidelines, and
include the National Competency Standards,
Qualifications Framework; and the
qualifications aligned to the Australian
learning strategy, assessment
nonendorsed components, which are the
the
development materials. Section 3 examines
resources, and professional
and cross-cultural understanding
importance of language, literacy, numeracy,
explains why some people may have
in all aspects of work life. Section 4
and why trainers and
difficulties with language, literacy, and numeracy,
Section 5
this when training and assessing.
assessors should be mindful of
skills of language, literacy, and
shows ways in which the communication
trainers
in training packages. Section 6 helps
numeracy have been included
delivery of training programs. Section 7
and assessors in the planning and
literacy, and numeracy must be
provides important advice on how language,
assessing. Section 8 provides
addressed when trainers and assessors are
of training packages--from
examples of sample assessment tasks from a range
Throughout the kit are activities that can
tourism to information technology.
with fellow trainers and assessors to
be used individually or in workshops
communication in training packages. Section 9
help create understanding of
lists 3 contacts and 28 references. (YLB)
be made
Reproductions supplied by EDRS are the best that can
from the original document.
n
BEST COPY AVAILABLE
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Information
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OF EDUCATION
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workplace
trainers
incorporating
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EDU ATIONAL RESOURCES
INFORMATION
CENTER (ERIC)
numeracy
language, literacy
EDI
This document has been
reproduced as
received from the person
or organization
originating it.
Packages
Training
OM
Minor changes have been
made to
cup
improve reproduction
quality.
Points of view or opinions
stated in this
document do not necessarily
represent
official OERI position
or policy.
hatzIir
PERMISSION TO REPRODUCE AND
DISSEMINATE THIS MATERIAL HAS
BEEN GRANTED BY
C. bunk
.111111=Ip
AUSTRALIAN
NATIONAL TRAINING
TO THE EDUCATIONAL RESOURCES
INFORMATION CENTER (ERIC)
AUTHOIUTY
a new
assessment
tool
incorporating language, literacy and
numeracy skills into Training Packages
a professional development kit for trainers and assessors
Acknowledgments
Many thanks to all those who contributed material for use in this resource. Special
thanks to ANTA and the Manufacturing, Engineering & Related Services Industry
Training Advisory Body for the use of Addressing Language Literacy and Numeracy
Issues in Workplace Assessment as the basis for several sections of this kit
Writers
Learning Design Centre, Kangan Batman Institute of TAFE
Barbara Goulborn
Recognition and Assessment Centre, Kangan Batman
Ann Alexander
Institute of TAFE
Researcher
Learning Design Centre, Kangan Batman Institute of TAFE
Helen Nankervis
Layout Designer
Desktop Publishing Unit, Kangan Batman Institute of TAFE
Tony Longland
Desktop publisher
Learning Design Centre, Kangan Batman Institute of TAFE
Maria Formica
Editor
Learning Design Centre, Kangan Batman Institute of TAFE
Meredith Butler
Production manager
Learning Design Centre, Kangan Batman Institute of TAFE
Louise Wignall
2
The Workplace Communication in Training Packages project is funded under the
Workplace English Language and literacy program by the Commonwealth through
the Department of Employment, Education, Training and Youth Affairs.
4,40,
Department of Employment, Education,
lemma TIADIDOC
Aunsorarr
Training and Youth Affairs
The development of this resource has been managed by a consortium of Kangan
Batman Institute of TAFE and Communication in Education and Training Pty
Ltd (COMMET)
ISBN No: 0-642-56533-3
© Commonwealth of Australia
3
Contents
I. INTRODUCTION
6
7
WHAT DO TRAINERS AND ASSESSORS NEED TO KNOW ABOUT COMMUNICATION SKILLS?
8
How to use this kit
2. TRAINING PACKAGES-THE BIG PICTURE
9
9
THE NATIONAL TRAINING FRAMEWORK
What you need to know about the new system
11
Assessment and Packaging
15
3. COMMUNICATION AT WORK
17
COMMUNICATION HAPPENS IN ALL JOBS
17
Communication skills are reQuired by all
18
Activity: Types of communication
18
Activity: Communication skills in work tasks
19
What are cross-cultural factors in workplace communication?
21
Activity: Cross-cultural communication
21
What is the relationship between language, literacy and numeracy?
22
4. DIFFICULTIES IN COMMUNICATION
23
23
WHY DO SOME PEOPLE HAVE LITERACY OR NUMERACY DIFFICULTIES?
I. Missing out on formal education
24
24
Activity: Steve's secret
2. Coming from a language background other than English
25
3. Having a specific learning disability
26
4. Having an intellectual disability
26
28
5. WORKPLACE COMMUNICATION SKILLS
28
HOW ARE WORKPLACE COMMUNICATION SKILLS INCLUDED IN TRAINING PACKAGES?
I. Communication skills are integrated with technical skills into all parts of the Unit 29
Uncovering communication tasks
34
2. A whole Unit relates to communication skills only
35
3. A whole Element contains communication skills
36
4. Separate Performance Criteria cover communication skills
38
5. The Range of Variables and Evidence Guide statements refer to communication skills
Activity: Communication skills in your industry Competenry Standards
42
Identifring communication skills in the Competency Standards
43
Activity: Identifring language, literary and numeracy in Standards
43
44
6. COMMUNICATION SKILLS AND TRAINING
44
STANDARDS, TRAINEES AND TRAINING MATERIALS
Strategies and resources for all training
44
Strategies and resources for Standards containing language, literary and numerary
46
Working with language, literary and numeracy experts
46
4
47
Different models
47
Activity: Language support model
48
Activity: Team-teaching model
49
Activity: Language expert working alone model
Summary checklist for trainers
51
Where can I find a language, literary or numerary skills expert?
51
7. COMMUNICATION SKILLS AND ASSESSMENT
52
52
ASSESSMENT AS A PROCESS
The principles of assessment
53
Activity: Fair go in assessment
56
58
Additional factors which ensure a fair assessment process
Activity: Plain English
58
Activity: Reasonable adjustment
62
Activity: Use of interpreters
65
67
8. ASSESSMENT TASKS IN TRAINING PACKAGES
67
EVALUATION CRITERIA
68
Activity: Evaluating assessment tasks
69
Sample Assessment Task 1
Sample Assessment Task 2
74
Sample Assessment Task 3
75
77
Sample Assessment Task 4
Sample Assessment Task 5
79
9. REFERENCES
81
Contacts and Advice
81
References
81
Resources about workplace language, literary and numerary
82
Useful resources
83
5
Introduction
.
1
This kit has been developed for trainers and assessors to help understand the
importance of workplace communication in Training Packages. It enables trainers
and assessors to examine:
communication skills that people need in doing their job, as expressed in
Training Package Competency Standards
communication skills required by trainees to participate in training and be
assessed in accordance with Training Package requirements
communication skills required by trainers and assessors to effectively
implement Training Packages.
6
What do trainers and
assessors need to know
about communication skills?
Trainers and assessors need to be able to...
recognise where communication skills are included in Competency Standards and how those
skills relate to workplace tasks
identify people who might have communication skills difficulties
identify when they need to seek help from a language, literacy or numeracy expert
identify the kinds of skills a language, literacy and/or numeracy expert should have.
In addition, trainers also need to be able to...
In addition, assessors also need to be able to...
plan and deliver training programs which
plan and conduct assessments which are
are appropriate for the communication
fair, valid, reliable and flexible
skills of the participants
select and develop assessment materials
plan and deliver training programs which
which are appropriate for the
integrate communication skills and other
communication skills of the participants
work skills
explain a variety of ways of using language,
select and develop training materials which
literacy and numeracy experts in
are appropriate for the communication
assessment
skills of the participants
explain some of the issues relating to the
explain a variety of ways of using language,
use of interpreters in assessment.
literacy and numeracy experts in planning
and delivering training.
It is highly recommended that all trainers and assessors who do not have the
competencies listed above participate in a workplace communication skills
awareness program. There are a range of programs available. More details are
included in Section 9 References in this kit.
7
How to use this kit
You do not need to read this kit from cover to cover. It is designed so that you can
go to different sections according to your particular needs.
Section 2 Training Packagesthe big picture gives you an overview of Training
Packages.
Section 3 Communication at work examines the importance of language, literacy,
numeracy and cross-cultural understanding in all aspects of work life.
Section 4 Difficulties in communication tells you why some people may have difficulties
with language, literacy and numeracy and why you should be mindful of this when
you are training and assessing.
Section 5 Workplace communication skills shows the ways in which the communication
skills of language, literacy and numeracy have been included in Training Packages.
Section 6 Communication skills and training helps you in the planning and delivery of
training programs.
Section 7 Communication skills and assessment provides important advice on how
language, literacy and numeracy must be addressed when you are assessing.
Section 8 Assessment tasks in Training Packages provides examples of sample
assessment tasks from a range of Training Packagesfrom tourism to information
technology.
Throughout the kit are activities which you can use on your own, or in workshops
with fellow trainers and assessors, to help you understand communication in
Training Packages.
10
8
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