EPIC APM Toward a Better APM Model for the Application Economy

16 Pages·2016·8.39 MB·English

E.P.I.C.
Application
Performance
Management
Toward a Better
APM Model for the
Application Economy
Get Started
The Application Economy
TWhhea At pisp lMicaantiaogne mEceonnto my
ICsl oHuedre (and Growing)
Is Here (and Growing)
Application Performance
Management: Changes and
Challenges
The Internet of Things, the cloud, social and other trends have deservedly
> Changes
grabbed their share of headlines—but there’s a crucial common denominator
> Challenges
that may just surpass all of them in importance: the application. By 2017, the
The Emerging Need for a combined value of paid apps, app-enabled purchases of goods and services
New Approach and in-app advertising is expected to double to $151 billion in the US.1
Research to Power the Next
Generation of APM Welcome to the application economy.
Introducing E.P.I.C. APM
Once considered nice-to-haves, applications are now one of the primary
> Easy interfaces connecting companies to their customers. The feel, functionality
“With the number of
> Proactive and performance of your applications have a direct effect on your
apps used per day by
business and your brand.
> Intelligent U.S. consumers still
> Collaborative expanding, and as time
spent on mobile
On the Path to E.P.I.C. APM
devices shifts more to
E.P.I.C. APM as a Strategic
use apps versus other
Advantage
media, it is clear that
there is still a lot of
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runway ahead of and
across all key sectors
of the app economy.”2

– Drew Ianni, Chief Executive
Officer, AppNation
1 http://www.computerworld.com/article/2483985/enterprise-applications/app-economy-expected-to-double-by-2017-to--151b.html
2 Ibid 02
Application Performance Management:
TWhhea At pisp lMicaantiaogne mEceonnto my
ICsl oHuedre (and Growing)
Changes and Challenges
Application Performance
Management: Changes and
Challenges
Changes
> Changes
> Challenges Applications have a powerful effect on the way customers see
your company, and application performance management (APM) is
The Emerging Need for a
evolving rapidly. While the discipline originated inside the IT organization,
New Approach
APM is now indispensable to the business and emerging as a
Research to Power the Next
key strategic advantage.
Generation of APM
Introducing E.P.I.C. APM
> Easy Learn More
> Proactive
> Intelligent
> Collaborative
On the Path to E.P.I.C. APM
Challenges
E.P.I.C. APM as a Strategic
Advantage
With more and more digital interactions, IT now owns the customer
experience. Your applications need to do more than just work—they need
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to inspire. This means you need to perfect your practice and solve
perennial APM problems.
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Application Performance Management:
TWhhea At pisp lMicaantiaogne mEceonnto my
ICsl oHuedre (and Growing)
Changes and Challenges
Application Performance
Management: Changes and
Challenges
> Changes
> Challenges Changes
The Emerging Need for a
Generation 1: The Application
New Approach
A decade ago, APM was concerned primarily with metrics and
Research to Power the Next dashboards. Companies relied on APM to monitor an
Generation of APM
application’s performance, compile data and react to any bugs
Introducing E.P.I.C. APM or performance issues.
> Easy
Generation 2: The Transaction
> Proactive
APM is now nearing the end of its second generation, during
> Intelligent which time companies shifted their APM focus to transactions
> Collaborative across many applications. The application ecosystem is more
complex and interconnected, and APM best practices are
On the Path to E.P.I.C. APM
centered on making logins, searches and other transactions as
E.P.I.C. APM as a Strategic fast and efficient as possible.
Advantage
Generation 3: The User
Learn More As the next generation emerges, APM is transforming again
and zeroing in on the user. Companies are realizing that
functionality and basic usability are no longer enough. They
must now rely on their applications to create an inspiring
customer experience and help these companies win new
business and generate loyalty.
04
Application Performance Management:
TWhhea At pisp lMicaantiaogne mEceonnto my
ICsl oHuedre (and Growing)
Changes and Challenges
Application Performance
Management: Changes and
Challenges
Challenges
> Changes
> Challenges Heterogeneity
Today’s IT organizations are coping with a dizzying array of applications, each requiring a degree of
The Emerging Need for a
specialization.
New Approach
Research to Power the Next
Complexity
Generation of APM
Many applications are no longer connected directly to a back-end system. Modern applications depend
Introducing E.P.I.C. APM on an exponentially higher number of “hops” to execute a transaction.
> Easy
Scale
> Proactive
Both heterogeneity and complexity contribute to the problem of scale. One application might require
> Intelligent
hundreds of technology components, and most companies are running between 50 and 100
> Collaborative production applications.
On the Path to E.P.I.C. APM
E.P.I.C. APM as a Strategic
Advantage
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05
The Emerging Need
TWhhea At pisp lMicaantiaogne mEceonnto my
ICsl oHuedre (and Growing)
for a New Approach
Application Performance
Management: Changes and
Challenges
> Changes
> Challenges The stakes are now too high for companies to cling
to the APM status quo. In the application economy,
The Emerging Need for a
New Approach your customer is always just one bad experience
away from switching their allegiances to a rival
Research to Power the Next
Generation of APM waiting in the wings.
Introducing E.P.I.C. APM
> Easy As the third generation of APM develops, there’s a clear need for
a new model: one that keeps the user experience at the center.
> Proactive
In fact, a recent IDG study showed that only 25 percent of
> Intelligent
companies said that they were “very confident” in their ability
> Collaborative to meet user expectations.1
On the Path to E.P.I.C. APM
In order to play a role in the next stage of APM’s evolution,
E.P.I.C. APM as a Strategic CA Technologies initiated a research project aimed at gaining
Advantage
a more comprehensive understanding of what organizations
need from APM.
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1 IDG Research Services Study,” September 2013
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Research to Power—the
TWhhea At pisp lMicaantiaogne mEceonnto my
ICsl oHuedre (and Growing)
Next Generation of APM
Application Performance
Management: Changes and
Challenges
Anecdotes and analyst reports reveal only a portion of the current APM
> Changes
landscape. To truly understand what organizations need today, CA Technologies
> Challenges
went to the source: the individuals who rely on these tools on a daily basis.
The Emerging Need for a
New Approach
Research to Power the Next With a mandate and sizable budget from our board of directors, CA talked to nearly 80 individuals from
Generation of APM 17 companies. After conducting these hour-long interviews, some key themes began to emerge:
Introducing E.P.I.C. APM • Increasing complexity
The sheer number of applications and APM tools now in use is resulting in a slower path to proficiency
> Easy
for APM practitioners.
> Proactive
> Intelligent • Reliance on experts
In many organizations, a handful of experts still hold the majority of APM knowledge—a holdover
> Collaborative
arrangement from a previous APM era that can hinder companies competing in the application economy.
On the Path to E.P.I.C. APM
• Lack of actionable information
E.P.I.C. APM as a Strategic
Advantage APM users are inundated with data that makes it difficult to tease out important information and insights.

• Insufficient ways to share
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Companies struggle to integrate APM tools with other systems, making it difficult to collaborate and
quickly address problems.
Driven by this research, we set out to create an APM model that addresses these challenges and helps
organizations thrive in the application economy.
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Introducing E.P.I.C. APM
TWhhea At pisp lMicaantiaogne mEceonnto my
ICsl oHuedre (and Growing)
Application Performance
The user experience is the currency of the application economy, and
Management: Changes and
Challenges you need to inspire your customers with every application interaction.
> Changes
> Challenges
We have responded to the expectations of user experience with a fresh APM
approach—one that addresses the challenges uncovered by our research and turns
The Emerging Need for a
New Approach APM into a strategic advantage.
Research to Power the Next
In summary, E.P.I.C. APM is
Generation of APM
Introducing E.P.I.C. APM > E Easy so users can cut through the complexity and gain proficiency quickly
> Easy
> P Proactive so you can take action before issues affect the user experience
> Proactive
I
> Intelligent so APM users can extract actionable insight from raw data
> Intelligent
> Collaborative C
> Collaborative so users can share information and solve problems before they affect the end-user experience
On the Path to E.P.I.C. APM
E.P.I.C. APM as a Strategic
Advantage
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Easy
TWhhea At pisp lMicaantiaogne mEceonnto my
ICsl oHuedre (and Growing)
Application Performance
You need an APM solution that’s easy to adopt, configure and manage. And it needs to be
Management: Changes and
Challenges simple to use and to accommodate a range of skills and accelerate time-to-value.
> Changes
> Challenges
The E.P.I.C. APM approach will allow you to:
The Emerging Need for a
• Better understand and manage your applications.
New Approach
You’ll benefit from an easier way to manage thousands of agents. You’ll also have a central repository with all agent
Research to Power the Next configurations and meta-data across all of your APM clusters. This gives you deeper insight into your applications and
Generation of APM the ability to manage at an enterprise scale.

Introducing E.P.I.C. APM
• Automate your application instrumentation.
> Easy
Now, you can leverage dynamic app views to watch the transactions that are most important to your role. Along with
> Proactive the ability to notify you of specific errors and stalls, the E.P.I.C. APM approach dynamically triggers evidence collection
and allows instrumentation to automatically adapt based on runtime performance analysis and front-end detection.
> Intelligent
> Collaborative
• Start monitoring immediately.
Integration with release automation tools means that development teams can deploy agents in pre-production so an
On the Path to E.P.I.C. APM
application can be monitored for performance the second that it goes live.
E.P.I.C. APM as a Strategic
Advantage
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Proactive
TWhhea At pisp lMicaantiaogne mEceonnto my
ICsl oHuedre (and Growing)
Application Performance APM users need the tools that allow them to
Management: Changes and
proactively manage application performance
Challenges
rather than simply react to sub-standard
> Changes
performance or outages.
> Challenges
The Emerging Need for a
New Approach
The E.P.I.C. APM approach will allow you to:
Research to Power the Next
• Maintain an optimal user experience.
Generation of APM
No matter how quickly you react to problems, it won’t be fast
Introducing E.P.I.C. APM enough to prevent the loss of customers and damage to your
brand. The E.P.I.C. APM model gives you the tools to proactively
> Easy
manage application performance and create a culture of
> Proactive
continuous performance improvement.
> Intelligent
• Interface with other systems.
> Collaborative
By linking your application tools with other systems, APM can play
On the Path to E.P.I.C. APM a more significant role in your customer’s experience. For example,
if your customer’s banking application crashes while attempting to
E.P.I.C. APM as a Strategic
transfer funds, an APM system that is connected to your CRM can
Advantage
proactively alert the right employee in order to phone the
customer so the transaction can be completed.
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• Provide the right information to the right people.
Today, everyone in your organization shares the responsibility for
creating an exceptional customer experience. With the E.P.I.C.
approach, APM can now step beyond IT and proactively deliver
essential information to development, operations and other
stakeholders and foster the collaboration necessary to win in the
application economy.
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