Enterprise Software Sourcing Performance: The Impact Logic of On-Demand, On-Premises, and In-House Software on Dynamic Fit and Process-Level Performance Outcomes in Client Organizations

240 Pages·2016·4.155 MB·English

by  Marko Nöhren (auth.)

Progress in IS
Marko Nöhren
Enterprise
Software Sourcing
Performance
The Impact Logic of On-Demand,
On-Premises, and In-House Software
on Dynamic Fit and Process-Level
Performance Outcomes in Client
Organizations
Progress in IS
More information about this series at http://www.springer.com/series/10440
€
Marko Nohren
Enterprise Software
Sourcing Performance
The Impact Logic of On-Demand,
On-Premises, and In-House Software
on Dynamic Fit and Process-Level
Performance Outcomes in Client
Organizations
MarkoN€ohren
UniversityofMannheim
Mannheim,Germany
This book is based on a doctoral thesis successfully defended at the Business School of the
UniversityofMannheim
ISSN2196-8705 ISSN2196-8713 (electronic)
ProgressinIS
ISBN978-3-319-23924-8 ISBN978-3-319-23926-2 (eBook)
DOI10.1007/978-3-319-23926-2
LibraryofCongressControlNumber:2015955262
SpringerChamHeidelbergNewYorkDordrechtLondon
©SpringerInternationalPublishingSwitzerland2016
Thisworkissubjecttocopyright.AllrightsarereservedbythePublisher,whetherthewholeorpartof
the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations,
recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission
or information storage and retrieval, electronic adaptation, computer software, or by similar or
dissimilarmethodologynowknownorhereafterdeveloped.
The use of general descriptive names, registered names, trademarks, service marks, etc. in this
publicationdoesnotimply,evenintheabsenceofaspecificstatement,thatsuchnamesareexempt
fromtherelevantprotectivelawsandregulationsandthereforefreeforgeneraluse.
Thepublisher,theauthorsandtheeditorsaresafetoassumethattheadviceandinformationinthis
book are believed to be true and accurate at the date of publication. Neither the publisher nor the
authors or the editors give a warranty, express or implied, with respect to the material contained
hereinorforanyerrorsoromissionsthatmayhavebeenmade.
Printedonacid-freepaper
Springer International Publishing AG Switzerland is part of Springer Science+Business Media
(www.springer.com)
To my family
ThiSisaFMBlankPage
Acknowledgments
Theprocessofdevelopingandwritingthisbookhasbeenanenrichingexperience.I
would liketothankall those people who have supported mywork and personally
accompanied me during my time as a research assistant at the University of
Mannheim.
Firstandforemost,IwouldliketothankmyacademicadvisorProf.Dr.Armin
Heinzl. I very much appreciate the freedom of research he gave me. He always
encouragedmetodevelopmyownideas,whileatthesametimeofferinginsightful
commentsandpragmaticadvice.
IwouldliketoexpressveryspecialthankstoProf.Dr.MichaelRosemann,who
invitedmetoaresearchstayatQueenslandUniversityofTechnologyinBrisbane,
Australia. He taught me how to think “out of the box” and to pursue innovative
ideasinacademicresearch.ItwasagreatpleasuretoworkwithMichaelandIam
gratefulthatwekeptintoucheversince.
Asapartofmyempiricalstudy,Ihadtheopportunitytoconductinterviewswith
CIOs, CEOs,and IT managers in multiple companies. Ivery much appreciate the
insightfulconversations.Iamverythankfulforthetimeandeffortthatthepartic-
ipantsinvestedtosupportmyresearchandme.
Thisstudywaspartiallysupportedbytheresearchproject“ProdIT—Productiv-
ity of IT-based Services” as part of the “Strategic Partnership—Productivity of
Services,”ledbytheFraunhoferIAO.IthankallprojectmembersfromtheCenter
for European Economic Research and Pierre Audoin Consultants for valuable
discussions.
Ihadthepleasure tospend3yearsasaresearch assistantattheDepartmentof
General Management and Information Systems at the University of Mannheim,
Business School. I would like to thank the team and especially my former col-
leaguesTommiKramer,KaiSpohrer,AlexanderScheerer,SaskiaBick,Christoph
Schmidt,ErikHemmer,SebastianStuckenberg,ThomasKude,JensF€orderer,Lars
Klimpke,MiroslawLazic,SvenScheibmayr,AlionavonderTrenck,andTillmann
Neben for a great and unforgettable experience. A special thank goes to Niklas
Schwarzer, who supported me as a working student. I also thank all the students,
whosupportedtheProdITproject.
vii
viii Acknowledgments
Furthermore, I would like to thank Professor Dr. Irene Bertschek and Prof.
Dr. Christian Becker for serving as members of my dissertation committee. The
German Federal Ministry of Education and Research (BMBF) and the German
AcademicExchangeService(DAAD)supportedthisresearch.
Mannheim,July2015 MarkoN€ohren
List of Abbreviations
AMCIS AmericasConferenceonInformationSystems
BEA Bescheinigungenelektronischannehmen
BWW BungeWandWeber
CEO Chiefexecutiveofficer
CIO Chiefinformationofficer
CMS Campusmanagementsystem
COO Chiefoperationsofficer
CRM Customerrelationshipmanagement
ECIS EuropeanConferenceonInformationSystems
ELENA ElektronischesEntgeldnachweis-Verfahren
EMEA Europe,theMiddleEastandAfrica
ERP Enterpriseresourceplanning
HTML Hypertextmarkuplanguage
ICIS InternationalConferenceonInformationSystems
IH In-house
IT Informationtechnology
KBV Knowledge-basedviewofthefirm
MIDS Managementinformationanddecisionsupport
N.A. Notapplicable
OD On-demand
OP On-premises
PACIS PacificAsiaConferenceonInformationSystems
PCS Procurementsystem
POS Point-of-sale
RBV Resource-basedviewofthefirm
RDT Resource-dependencetheory
RIT Representationalviewoninformationtechnology
RQ Researchquestion
SCM Supplychainmanagement
ix