Enterprise Content Management (ECM)

31 Pages·2009·1.75 MB·English

Enterprise Content
Management (ECM)
Trends and Directions
AIIM ECM Certificate programme
EECCMM EECCMM EECCMM CCaassee SSttuuddyy
Strategy Practitioner Specialist
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ECM Practitioner Course Outline
Foundations Tools & Instruments
1. Introduction 4. Create & 7. Security & 10. Delivery &
Capture Control Presentation
2. 5. Metadata 8. Process & Futures
Technologies Automation
& Functionality 11. Trends &
Directions
3. Information 6. Taxonomy 9. Findability
Architecture
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Agenda
(cid:131)Integrated content management
(cid:131)Deployment options
(cid:131)Modern content
(cid:131)Evolving user expectations
(cid:131)New business models
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Agenda
(cid:131)Integrated content management
(cid:131)Deployment options
(cid:131)Modern content
(cid:131)Evolving user expectations
(cid:131)New business models
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The future = more of the past…
(cid:131)“The future is already here - it's just not evenly
ddiissttrriibbuutteedd..”
(cid:131)William Gibson (best-selling science fiction author)
(cid:131)While this module will discuss some of the trends that
have only just begun in recent months or years, such as
Web 2.0 and Enterprise 2.0, other trends are the
simplification and lowered costs of ECM capabilities that
exttendd bbackk 1155-3300 years or more
(cid:131)Bottom line: the future is not necessarily “radically”
different from today or yesterday
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Pure players
(cid:131)As discussed in Module 2 (cid:131)Many organisations have
ooff PPrraaccttiittiioonneerr ccrreeaatteedd aann “EECCMM
environment” built out of
(cid:131)Functionality of ECM came from
“pure” functionality-driven “pure play” pieces
solutions
(cid:131)General trend, however, is
(cid:131)Document management
to take advantage of
(cid:131)Imaging
suites, platforms, basic
(cid:131)Electronic records managgement
conttentt serviices andd
(cid:131)Workflow
content-enabled vertical
(cid:131)Search
applications
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ECM Suites and platforms
(cid:131)Pre-integrated, platform-
bbaasseedd
(cid:131)Emerged through acquisition
(cid:131)Modular in deployment and cost
(cid:131)Typically offers capabilities
covering the entire content
lifecycle
(cid:131)Cradle to ggrave
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Benefits and disadvantages
(cid:131)Benefits (cid:131)Disadvantages
(cid:131)(cid:131)PPrree-iinntteeggrraatteedd ccaappaabbiilliittiieess (cid:131)(cid:131)PPootteennttiiaall ffoorr vveennddoorr “lloocckk iinn”
(cid:131)Built to take advantage of (cid:131)Specialised needs may require
centralised repository the expense of professional
services, integration to alternative
(cid:131)“Out of the box” solution
solutions
(cid:131)Example providers (cid:131)Suites built by acquisition –
(cid:131)EMC underlying components may not
bbee aass wweellll iinntteeggrraatteedd aass
(cid:131)IBM
marketing hype indicates
(cid:131)Open Text
(cid:131)Oracle
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“Standards-oriented suite”
(cid:131)Being driven by Content
MMaannaaggeemmeenntt
Interoperability Services
(CMIS) Standard
(cid:131)A common web services
interface to support
uniform access across
ddiifffferentt conttentt
repositories
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No solution is “out of the box”
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Basic content services (BCS)
(cid:131)BCS provides lowered
bbaarrrriieerrss ttoo eennttrryy iinn ccoosstt
and complexity – at least in
theory
(cid:131)Most frequently associated
with BCS
(cid:131)Microsoft Office SharePoint
SServer ((MMOOSSSS))
(cid:131)Software as a Service (SaaS)
(cid:131)Open source
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Microsoft Office SharePoint Server (MOSS)
(cid:131)“Office SharePoint Server 2007 is an integrated suite of
sseerrvveerr ccaappaabbiilliittiieess tthhaatt ccaann hheellpp iimmpprroovvee oorrggaanniizzaattiioonnaall
effectiveness by providing comprehensive content
management and enterprise search, accelerating shared
business processes, and facilitating information-sharing
across boundaries for better business insight.”
Source: http://www.microsoft.com/sharepoint/prodinfo/default.mspx
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What MOSS offers
Source: Microsoft
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SharePoint impacts plans
Do you currently use or have immediate plans
to use SharePoint 2007/MOSS in the following applications?
SharePoint users (233)
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SharePoint use and governance
Use of SharePoint with regard to Who is driving and controlling
existing ECM, DM and RM suite SharePoint sites and applications?
SharePoint users (233)
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MOSS is no different from other options
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Is SharePoint enough?
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Role of MOSS in ECM
(cid:131)SharePoint only (cid:131)Coexistence
(cid:131)TThhee bboooonn ttoo tthhee iinndduussttrryy iiss tthhaatt (cid:131)FFrroonntt-eenndd
SharePoint may, for the first time,
(cid:131)MOSS may be the front-end of
be introducing ECM to a wide
choice connected to other “real”
variety of organisations
ECM or electronic records
(cid:131)May also be a replacement for management systems
the less specialised needs of
(cid:131)Back-end
large organisations, removing a
(cid:131)For “non-specialised” content
certain level of cost and
needds, MMOOSSSS may repllace
complexity
“traditional” ECM repositories
as a lower cost alternative,
freeing up resources
Source: http://www.aiim.org/Infonomics/SharePoint-in-the-Enterprise.aspx (Russ Edelman, Corridor Consulting, 2008)
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Content enabled vertical applications
(CEVAs)
(cid:131)Tailors a “platform” to a
ssppeecciiffiicc aapppplliiccaattiioonn oorr uussee
(cid:131)Can be industry-specific,
or simply process specific
(cid:131)Examples:
(cid:131)Insurance claims processing
(cid:131)Mortgage loans
(cid:131)Credit card processing
(cid:131)Check processing
(cid:131)ePresentment for electronic
billing statements
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