enabled. aligned. business. transformed.

100 Pages·2015·4.14 MB·English

ROADMAP.

DEFINED.

OPINIONS.

VOICED.
BUSINESS.
TRANSFORMED.

FORESIGHT.
ALIGNED.

PERFORMANCE.

ENABLED.
Annual Report 2014-15
02 NASSCOM ANNuAl repOrt 2014-15
NASSCOM, a not-for-profit organisation with an
objective to build a growth led and sustainable
technology and business services sector in the country.
WHAT WE DO
Set STRATEGIC DIRECTION for industry
BEST PRACTICES, sharing and collaboration
International PARTNERSHIPS and policy
WORKFORCE development
Incubate and BUILD NEW SECTORS
BUSINESS.
TRANSFORMED.

www.facebook.com/NASSCOMOfficial twitter.com/nasscom www.slideshare.net/nasscom

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NASSCOM ANNuAl repOrt 2014-15 03
Content
MESSAGE FROM MESSAGE FROM
THE CHAIRMAN THE PRESIDENT
p.04 p.05
ExECUTIvE ASSOCIATION
COUNCIl OvERvIEw
p.06 p.10
ANNUAl
REvIEw: 2014
25 yEARS OF GOvERNMENT GlOBAl TRADE
TOGETHERNESS POlICy ISSUES DEvElOPMENT RESEARCH
p.15 p.18 p.22 p.24
DIvERSITy &
SkIllS INClUSION SECTORAl
EvENTS DEvElOPMENT INITIATIvE COUNCIl
p.27 p.30 p.33 p.35
REGIONAl MEMBER MEMBER
ACTIvITIES ORGANISATIONS ORGANISATIONS
p.56 p.79
Annual Report 2014-15
04 NASSCOM ANNuAl repOrt 2014-15
Message froM the chairMan
Message froM
the chairMan
the last 11 months have been significant,
with several new developments defining
India and shaping NASSCOM’s agenda.
the new government took charge gain traction in these hitherto
and unveiled its plans for investment elusive markets.
and growth, NASSCOM and the
On the skills development front too,
industry also aligned themselves
NASSCOM kept the momentum
with these national goals. the results
going, launching occupational
have been positive. the industry
standards and focusing on Qp
performed well during the year and
adoption through its It-IteS Sector
is expected to grow by 13 per cent in
Skills Council.
constant currency.
the chamber’s flagship initiative for
recognising the need for change
smaller firms — the 10,000 start-
in the dynamic industry landscape,
ups programme — shifted gears and
NASSCOM initiated the repositioning
entered its next phase with the setting
of the It-BpM industry from a
up of warehouses in Bengaluru and
cost arbitrage player to a strategic
Kolkata along with new programs for
transformational partner. NASSCOM
mentorship and industry connect.
R. ChANDRASEkARAN worked closely with leading global
Chairman, NASSCOM consulting firms to showcase how the Overall, NASSCOM focused on
sector was playing the role of a game creating an enabling, ‘easy-to-do-
changer for customers and helping business in environment’ for the It-
them transform their businesses. BpM industry and on addressing
Dear friends,
the pain points of member and non-
NASSCOM also strengthened the
It is my pleasure to Chair NASSCOM member organisations.
Sectoral Councils it had set up in
in its 25th year and be a part of the
2013, laying out the structure for Going forward, NASSCOM will
association’s historic journey. What
governance and the targets to be continue to look at the horizon,
began as a small office in New Delhi,
achieved in 2015. understand the digital transformation
is now a phenomenal institution that
sweeping the world and outline the
has been nurtured by its Founders, the focus during the year was on role that the Indian It-BpM industry
executive Council members and expanding membership by reaching can play in this emerging realm.
past Chairmen. out to more and more It-BpM
organisations, especially start-ups NASSCOM is already working
the year 2014-15, therefore, was and emerging organisations across with McKinsey to provide a fresh
dedicated to celebrating 25 years tier 1, 2 and 3 cities and townships perspective on its 2020 vision. this
of NASSCOM. We did this by rolling of the country. will be a detailed research that we
out events across India where we expect to release during 2015.
In the area of global trade,
thanked all our stakeholders and
NASSCOM continued to engage We would like to thank all our member
partners who have contributed to the
with international governments, organisations for continuing to work
success of NASSCOM and the It-
attempting to resolve long-standing with NASSCOM and supporting the
BpM industry.
issues related to visas, mobility of organisation in all its endeavors.
the last 11 months have been skilled manpower and other industry
significant, with several new concerns. NASSCOM’s thrust
developments defining India and on Japan and China during the
shaping NASSCOM’s agenda. As year, will help the It-BpM industry
NASSCOM ANNuAl repOrt 2014-15 05
Message froM the PresiDent
Message froM
the PresiDent
to enhance awareness about It and its criticality to key industry
verticals, NASSCOM forged important partnerships with the
healthcare sector and the government.
with Nathealth for the healthcare public transportation, particularly in
segment and the government on silicon hubs such as Gurgaon.
the It architecture for its Smart
NASSCOM increased its participation
Cities, GStN and other projects.
in discussions on global policy issues,
In all these instances, NASSCOM
helping shape government opinion
orchestrated the importance of
through the public policy group of
technology as a problem solver and
WItSA, where it was elected as Chair.
driver of productivity in organisations.
During the year, NASSCOM also held Japan was the region of focus
discussions with the government on for NASSCOM in 2013-15. the
the need to address current constraints association led a delegation to the
in eGovernance procurement. island nation to meet up with key
stakeholders. In the months ahead,
In an effort to support the Digital India
NASSCOM will work with the Japan
initiative launched by the government
GIC Council and the government to
in 2014, NASSCOM began work with
deepen this engagement.
R. ChANDRAShEkhAR the policy makers on a framework
president, NASSCOM that will serve as a reference point for It was additionally a year of innovation
the initiative. NASSCOM Foundation for the It-BpM industry and NASSCOM
launched its joint work with the continued to spearhead this effort
industry on the National Digital through the programmes launched
2014-15 has been an exciting time to
literacy Mission. by its product Council. through the
be a part of NASSCOM. It has been a
year, Indian start-ups displayed their
period of great learning, new initiatives In the last year, NASSCOM continued
innovative product through special
and one where we have scaled to introduce skills development
platforms, conclaves and showcases
existing programmes. programmes that were aimed
hosted by NASSCOM.
at building a pipeline of middle
NASSCOM sought the feedback of its
management in the It-BpM sector. It During 2014-15, NASSCOM
members on its performance through
hosted training for middle managers, helped members remain abreast of
a detailed and thorough Member
marketing professionals, GIC leaders technological and business trends
Satisfaction Survey. We thank our
and techies in an attempt to achieve by publishing more than 30 in-depth
member organisations for rating us
this goal. research reports on these subjects.
as the best industry association and
providing us with valuable feedback and As part of its Diversity and Inclusion We are glad to share that NASSCOM’s
suggestions that will be incorporated focus, NASSCOM continued to Noida campus is taking shape and
into our planning for 2015-16. promote best practices within will become operational next year.
this domain, through awareness NASSCOM will continue to expand
the year was significant from the
programmes on prevention of Sexual its team and build its base of domain
point of view of the Indian It domestic
Harassment, Women in leadership, specialists over the next 12 months.
market as well, which remained on
Girls in technology, and its
NASSCOM’s radar. to achieve our I hope you will remain an active
Diversity Awards.
goals for this market and enhance participant in the numerous initiatives
awareness about It and its criticality the year saw NASSCOM engage with NASSCOM is planning during 2015
to key industry verticals, NASSCOM the central and state governments to and continue to lend support to our
forged important partnerships solve problems related to paucity of strategic and ambitious plans.
06 NASSCOM ANNuAl repOrt 2014-15
executive council 2014-15
office bearers
Chairman, NASSCOM Vice Chairman, NASSCOM president, NASSCOM
R. ChANDRASEkARAN B V R MOhAN REDDy R. ChANDRAShEkhAR
Vice Chairman, Founder, Chairman and Managing Director, NASSCOM
Cognizant Technology Solutions India Pvt. Ltd. CYIENT Limited
executive council MeMbers
AVINASh VAShISThA ShAkTI SAGAR ARuN SETh ARuNA JAyANThI
Chairman & Geography Managing Managing Director, Chairman, CEO,
Director (India), Accenture ADP India Ltd. Alcatel-Lucent India Ltd. Capgemini India Pvt. Ltd.
DINESh MALkANI AShuTOSh VAIDyA RAVI GuRuRAJ RAJAN ANANDAN
President, VP & GM – Application and BPO, Dell Chairman & Co-Founder, Managing Director,
CISCO India and SAARC International Services India Pvt. Ltd. Frictionless Ventures Pvt. Ltd. Google India Pvt. Ltd.
NASSCOM ANNuAl repOrt 2014-15 07
executive council 2014-15
executive Council plays a key role in
determining the strategic priorities for
NASSCOM, find collaborative solutions
to address industry challenges and build
initiatives that will drive industry growth.
NEELAM DhAwAN SuhAS BhIDE V.k. MAThEwS uB PRAVIN RAO
Managing Director, General Manager – Global Delivery, Founder & Executive Chairman, Chief Operating Officer,
Hewlett-Packard India Pvt. Ltd. IBM India Pvt. Ltd. IBS Group Infosys Technologies Ltd.
DR. MukESh AGhI BhASkAR PRAMANIk ARVIND ThAkuR RAMAN ROy
Chief Executive, Chairman, CEO & Joint Managing Director, Managing Director,
Larsen & Toubro Infotech Ltd. Microsoft Corporation (I) Pvt. Ltd. NIIT Technologies Ltd. Quatrro Global Services Pvt. Ltd
VIJAy RATNAPARkhE C P GuRNANI RIShAD PREMJI kEShAV MuRuGESh
President & MD, Robert Bosch Managing Director & CEO, Chief Strategy Officer, Group CEO,
Engineering & Business Solutions Ltd. Tech Mahindra Wipro Technologies (Wipro Ltd.) WNS Global Services
08 NASSCOM ANNuAl repOrt 2014-15
executive council 2014-15
iMMeDiate Past chairMen
kRIShNAkuMAR NATARAJAN
NATARAJAN ChANDRASEkARAN
CEO & Managing Director, CEO & Managing Director,
MindTree Ltd. Tata Consultancy Services Ltd.
Past chairMen
RAJENDRA SINGh PAwAR hARSh MANGLIk PRAMOD BhASIN SOM MITTAL
Chairman & Co-founder Director, Former Chairman, Founder, Former Chairman & President,
NIIT Group Accenture (India) Genpact India Pvt. Ltd. NASSCOM
DR. GANESh NATARAJAN LAkShMI NARAyANAN S RAMADORAI JERRy RAO
Vice Chairman and CEO, Vice Chairman, Board Member, Founder & Former Chairman,
Zensar Technologies Cognizant Technology Solutions Tata Consultancy Services Ltd. MphasiS Ltd.
NASSCOM ANNuAl repOrt 2014-15 09
executive council 2014-15
the past Chairmen Council functions as an
advisory group to the executive Council and
focuses on the long-term vision and priorities
for NASSCOM.
hARISh MEhTA kIRAN kARNIk PhIROz VANDREVALA ATuL k. NIShAR
Chairman, Former President, Board Member, Founder & Chairman,
Onward Technologies Ltd. NASSCOM Tata Consultancy Services Ltd. Hexaware Technologies Ltd.
RAJ JAIN SAuRABh SRIVASTAVA k V RAMANI AShANk DESAI
Chairman & Managing Director, Chairman, Chairman & MD, Founder & Board Member,
RS Software (India) Ltd. Steria (India) Ltd. Digital Holdings Pvt. Ltd. Mastek Ltd.
F C kOhLI N. R. NARAyANA MuRThy
Former Deputy Chairman, Founder,
Tata Consultancy Services Ltd. Infosys Technology Ltd.
POTENTIAl.
TAPPED.
BUSINESS.
TRANSFORMED.

GROwTH.

REALISED.