Download Employability Skills Web Development Lesson Plan: Customer Service Skills PDF Free - Full Version
Download Employability Skills Web Development Lesson Plan: Customer Service Skills by ['Tiffany'] in PDF format completely FREE. No registration required, no payment needed. Get instant access to this valuable resource on PDFdrive.to!
About Employability Skills Web Development Lesson Plan: Customer Service Skills
This lesson plan aims to teach students customer service skills through role playing exercises. In the first part, a student takes on the role of a customer service agent to demonstrate handling an unhappy customer call. Students observe and discuss the emotions and skills shown. The second part divides students into groups, with one as a customer with a scenario card, one as an agent with a different scenario card, and one observing. They role play customer service situations for 3 minutes then discuss emotions before and after. The lesson emphasizes that customer purchasing decisions are emotionally driven, so moving customers from negative to positive emotions is important for business success. When designing customer-facing websites, avoiding negative comments and moving customers to a positive place is key.
Detailed Information
| Author: | ['Tiffany'] |
|---|---|
| Publication Year: | 2019 |
| Pages: | 4 |
| Language: | English |
| Format: | |
| Price: | FREE |
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