Emotional intelligence : tipping point in workplace excellence

330 Pages·2018·2.303 MB·English

by  Annette Weyers, Eugène Van Niekerk, Annette Prins

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Tipping Point In Workplace Excellence
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Emotional
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Emotional
Intelligence
Copyright © KR Publishing and Annette Prins, Eugene van Niekerk and Annette Weyers
All reasonable steps have been taken to ensure that the contents of this book do not, directly or
indirectly, infringe any existing copyright of any third person and, further, that all quotations or extracts
taken from any other publication or work have been appropriately acknowledged and referenced. The
publisher, editors and printers take no responsibility for any copyright infringement committed by an
author of this work.
Copyright subsists in this work. No part of this work may be reproduced in any form or by any means
without the written consent of the publisher or the author.
While the publisher, editors and printers have taken all reasonable steps to ensure the accuracy of the
contents of this work, they take no responsibility for any loss or damage suffered by any person as a
result of that person relying on the information contained in this work.
All cases are for illustrative purposes only and the intent is not to evaluate the performance of an
organisation.
First published in 2011
Second updated edition in 2018
ISBN: 978-1-86922-712-8 (Printed)
ISBN: 978-1-86922-713-5 (ePDF)
Published by KR Publishing
P O Box 3954
Randburg
2125
Republic of South Africa
Tel: [phone]
Fax: [phone]
E-mail: [email protected]
Website: www.kr.co.za
Printed and bound: Tandym Print, 1 Park Road, Western Province Park, Epping, 7475
Typesetting, layout and design: Cia Joubert, [email protected]
Cover design: Marlene de’Lorme, [email protected]
Editing and proofreading: Jennifer Renton, [email protected]
Project management: Cia Joubert, [email protected]
Emotional
Intelligence
Tipping Point in Workplace Excellence
By
Dr Annette Prins
Dr Eugene van Niekerk
Dr Annette Weyers
2018

| i
CONTENTS
ABOUT THE AUTHORS iii
ACKNOWLEDGEMENTS v
PREFACE vi
STANDARD ICONS USED viii
PART 1: OPENING DOORS TO A BETTER LIFE WITH EMOTIONAL
INTELLIGENCE 1
Chapter 1: Introduction 2
Chapter 2: Emotional Intelligence 5
PART 2: ACQUIRING EMOTIONAL INTELLIGENCE SKILLS 34

SECTION A: SELF-PERCEPTION 35
Chapter 3: Self-regard 36
Chapter 4: Self-actualisation 49
Chapter 5: Emotional self-awareness 65
SECTION B: SELF-EXPRESSION 87
Chapter 6: Emotional expression 88
Chapter 7: Assertiveness 103
Chapter 8: Independence 123
SECTION C: INTERPERSONAL
Chapter 9: Interpersonal relationships 136
Chapter 10: Empathy 153
Chapter 11: Social responsibility 169
SECTION D: DECISION-MAKING 179
Chapter 12: Problem-solving 180
Chapter 13: Reality testing 197
Chapter 14: Impulse control 209
ii |
SECTION E: STRESS MANAGEMENT 227
Chapter 15: Flexibility 228
Chapter 16: Stress tolerance 245
Chapter 17: Optimism 269
SECTION F: WELL-BEING 285
Chapter 18: Well-being and happiness 286
Chapter 19: Concluding remarks 301
INDEX 306
| iii
ABOUT THE AUTHORS
Dr Annette Prins
Dr Annette Prins, a senior counselling psychologist, involves herself with developing human
capital. She lectured at and was sub-head of Psychology at the Bloemfontein campus of
Vista University. She held several leadership positions, then opted for a position as student
counsellor, one she enjoyed tremendously.
She subsequently moved to the University of the Free State to become involved in
postgraduate teaching and staff development. Later, in response to a need, she initiated
and headed the Staff Wellness Programme. She, along with her staff, hosted bi-annual
conferences on work wellness.
Annette was the CEO and co-owner of the company Talent and Wellness Management,
she developed and presented an array of workshops in the people skills arena within the
tertiary sector and the corporate environment. She has run a part-time private practice since
1992, and full time since 2015, where she specialises in stress management, anxiety, mood
disorders and trauma counselling.
Annette co-edited Counselling in Southern Africa: A Youth Perspective and authored
three chapters in the 2009 updated reprint, entitled Handbook on Counselling Youth. At the
request of an international publishing house, her PhD appeared in print in 2010 under the
title Emotional Intelligence and Leadership: A Work Wellness Perspective. She was editor to
Emotional Intelligence: Tipping Point in Workplace Excellence (2011) published by Knowres.
Annette has also published articles in a number of accredited and non-accredited journals,
and has presented papers at both national and international conferences.
She obtained her Master’s degree in Counselling Psychology cum laude, and in her final
year of study she received the top achiever award.
Dr Eugene van Niekerk
Eugene C. van Niekerk BA (SA) (Hons) MSc (psychol.) (UCT) D.Litt et Phil (UFH) is a
former Associate Professor in Psychology at Vista University - subsequently incorporated
into the University of the Free State. He has taught psychology at both the under-graduate
and post-graduate levels, including lecturing to psychiatric registrars in the Faculty of
Medicine at Free State University. With numerous publications to his credit, Eugene is
author and lead editor to a number of books, including, amongst others, Paradigms of Mind –
Personality Perspectives in Context (1997) published by Oxford University Press; Counselling
in Southern Africa: A Youth Perspective (2001) and Handbook of Youth Counselling (2009),
both published by Heineman; and Emotional Intelligence: Tipping Point in Workplace
Excellence (2011), published by Knowres. His academic background is also complemented
by his work as a psychotherapist and corporate consultant. Eugene’s interests include
emotional intelligence; mind-body medicine; mental health in an information society; and
iv |
how affective neuroscience is able to improve individual and organisational performance.
Eugene is presently working on a manuscript, Mind Alive, which essays how the mind can
better buttress and even flourish in modern times. He currently lives in Cape Town.
Dr Annette Weyers
Annette Weyers (PhD) is a senior social worker registered with the South African Council
of Social Service Professions (1003918). As a consultant social worker she has been part of
the wellness industry for 15 years. She was co-founder of the Centre for Talent and Wellness
Management, an organisation that offered professional services to develop human talent
and promote wellness. Services to employees included support and interventions through
counselling, coaching, inspirational talks and workshops. In 2015 she resigned from the
Centre for Talent and Wellness Management to pursue her interest in assisting women in
their psychological and spiritual quest for wholeness and meaning.
Annette’s interest in the search for meaning stemmed from her work with the personal
development of employees, and served as inspiration for her PhD study. As part of her
research she attended various international conferences and workshops, and gained valuable
experience in various approaches and techniques that support the pursuit for wholeness and
meaning. Further to her studies, she also explored feminine psychology, as well as the work
of C.G. Jung on the proses of individuation, relative to the quest for wholeness.