Electronic Business: Concepts, Methodologies, Tools, and Applications (4-Volumes)

2671 Pages·2008·39.03 MB·English

by  In Lee

Electronic Business:
Concepts, Methodologies,
Tools, and Applications
In Lee
Western Illinois University, USA
Volume I
INFORMATION SCIENCE REFERENCE
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Editor-in-Chief
Contemporary Research in Information Science and Technology, Book Series
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University of Hull, UK
Murray E. Jennex
San Diego State University, USA
Annie Becker
Florida Institute of Technology USA
Ari-Veikko Anttiroiko
University of Tampere, Finland
Editorial Advisory Board
Sherif Kamel
American University in Cairo, Egypt
In Lee
Western Illinois University, USA
Jerzy Kisielnicki
Warsaw University, Poland
Keng Siau
University of Nebraska-Lincoln, USA
Amar Gupta
Arizona University, USA
Craig van Slyke
University of Central Florida, USA
John Wang
Montclair State University, USA
Vishanth Weerakkody
Brunel University, UK
Additional Research Collections found in the
“Contemporary Research in Information Science and Technology”
Book Series
Data Mining and Warehousing: Concepts, Methodologies, Tools, and Applications
John Wang, Montclair University, USA • 6-volume set • ISBN 978-1-60566-056-1
Electronic Business: Concepts, Methodologies, Tools, and Applications
In Lee, Western Illinois University • 4-volume set • ISBN 978-1-59904-943-4
Electronic Commerce: Concepts, Methodologies, Tools, and Applications
S. Ann Becker, Florida Institute of Technology, USA • 4-volume set • ISBN 978-1-59904-943-4
Electronic Government: Concepts, Methodologies, Tools, and Applications
Ari-Veikko Anttiroiko, University of Tampere, Finland • 6-volume set • ISBN 978-1-59904-947-2
Knowledge Management: Concepts, Methodologies, Tools, and Applications
Murray E. Jennex, San Diego State University, USA • 6-volume set • ISBN 978-1-59904-933-5
Information Communication Technologies: Concepts, Methodologies, Tools, and Applications
Craig Van Slyke, University of Central Florida, USA • 6-volume set • ISBN 978-1-59904-949-6
Intelligent Information Technologies: Concepts, Methodologies, Tools, and Applications
Vijayan Sugumaran, Oakland University, USA • 4-volume set • ISBN 978-1-59904-941-0
Information Security and Ethics: Concepts, Methodologies, Tools, and Applications
Hamid Nemati, The University of North Carolina at Greensboro, USA • 6-volume set • ISBN 978-1-59904-937-3
Medical Informatics: Concepts, Methodologies, Tools, and Applications
Joseph Tan, Wayne State University, USA • 4-volume set • ISBN 978-1-60566-050-9
Mobile Computing: Concepts, Methodologies, Tools, and Applications
David Taniar, Monash University, Australia • 6-volume set • ISBN 978-1-60566-054-7
Multimedia Technologies: Concepts, Methodologies, Tools, and Applications
Syed Mahbubur Rahman, Minnesota State University, Mankato, USA • 3-volume set • ISBN 978-1-60566-054-7
Virtual Technologies: Concepts, Methodologies, Tools, and Applications
Jerzy Kisielnicki, Warsaw University, Poland • 3-volume set • ISBN 978-1-59904-955-7
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List of Contributors
Aggarwal, Praveen \ University of Minnesota Duluth, USA........................................................... 1993
Agostino Ardagna, Claudio \ University of Milan, Italy ................................................................ 2198
Aiken, Damon \ Eastern Washington University, USA.................................................................... 1029
Aldiri, Khalid \ University of Bradford, UK.................................................................................... 1503
Al-Hajri, Salim \ Higher College of Technology, Oman ................................................................. 1159
Al-Hakim, Latif \ University of Southern Queensland, Australia..................................................... 482
Ali, Eman Al Haj \ Higher Colleges of Technology, UAE............................................................... 1121
Alwabel, S. A. \ University of Bradford, UK........................................................................................ 59
Anagnostou, Miltiades \ National Technical University of Athens, Greece.................................... 2360
Anckar, Bill \ Omena Hotellit Oy / IAMSR, Finland ......................................................................... 550
Andreescu, Francesca \ University of Greenwich, UK ................................................................... 1665
Arbore, Alessandro \ Bocconi University, Italy ................................................................................ 185
Ash, Colin G. \ Edith Cowan University, Australia ............................................................................. 33
Awazu, Yukika \ Institute for Engaged Business Research, The Engaged Enterprise, USA........... 1980
Azumah, Gideon \ 8QLYHUVLW\RI6KHI¿HOG8. ............................................................................... 1653
Baker, Jeff \ Texas Tech University, USA......................................................................................... 1943
Baldwin, Dirk \ University of Wisconsin–Parkside, USA.................................................................. 263
Beck, Charles E. \ University of Colorado at Colorado Springs, USA........................................... 1967
Benslimane, Djamal \ University of Lyon - Lyon, France................................................................. 373
Bhogle, Srinivas \ National Aerospace Laboratories, India................................................................ 11
Blake, Jaqueline \ University of Southern Queensland, Australia .................................................. 1329
Blass, Eddie \ Ashridge Business School, UK.................................................................................. 1603
Boateng, Beatrice A. \ Ohio University, USA.................................................................................. 1023
Boateng, Kwasi \ Ohio University, USA.......................................................................................... 1023
Bonney, Norman \ The Robert Gordon University, UK .................................................................. 2014
Boondao, Roongrasamee \ Ubon Rajathanee University, Thailand ............................................... 1038
Boonstra, Albert \ University of Groningen, The Netherlands ............................................................. 1
Boonyathan, Patcharee \ University of Melbourne, Australia.......................................................... 482
Boppana, Rajendra V. \ University of Texas at San Antonio, USA................................................... 972
Borzemski, Leszek \ Wroclaw University of Technology, Poland................................................... 1416
Bose, Indranil \ The University of Hong Kong, Hong Kong ........................................................... 1348
Bose, Ranjit \ University of New Mexico, USA.................................................................................. 219
Bouras, Athanasios \ National Technical University of Athens, Greece ........................................... 504
Bozman, Carl S. \ Gonzaga University, USA .................................................................................. 1526
Bunduchi, Raluca \ University of Aberdeen Business School, UK ................................................. 1472
Burn, Janice M. \ Edith Cowan University, Australia......................................................................... 33
Bylin, Zachary \ University of Washington, Tacoma, USA ............................................................. 1137
Camacho, David \ Universidad Autónoma de Madrid, Spain........................................................... 781
Cannoy, Sherrie D. \ The University of North Carolina at Greensboro, USA ................................ 2323
Caro, Denis H. J. \ Université d’Ottawa, Canada........................................................................... 2571
Cha, Taihoon \ Hankuk University of Foreign Studies, Korea ........................................................ 1993
Chakrabarty, Subrata \ Texas A&M University, USA...................................................................... 290
Chalasani, Suresh \ University of Wisconsin–Parkside, USA ........................................................... 972
Cheng, T.C.E. \ The Hong Kong Polytechnic University, Hong Kong ............................................ 1540
Chituc, Claudia-Melania \ INESC Porto, Portugal............................................................................ 91
Chung, Sam \ University of Washington, Tacoma, USA.................................................................. 1137
Clarke, Roger \ Xamax Consultancy Pty Ltd, Australia, University of New South Wales,
Australia, Australian National University, Australia, & University of Hong Kong, Hong Kong....... 895
Clegg, Ben \ Aston University, USA ................................................................................................... 314
Collan, Mikael \ Åbo Akademi University, Finland........................................................................... 550
Coltman, Tim \ University of Wollongong, Australia...................................................................... 1780
Condon, Bradly \ Instituto Tecnológico Autónomo de México, Mexico and Bonds University,
Australia............................................................................................................................................ 2228
Conlon, Sumal J. \ University of Mississippi, USA......................................................................... 2413
Connolly, Thomas \ University of Paisley, UK ................................................................................. 910
Cox, Sharon \ Birmingham City University, UK ............................................................................... 109
Craig, Ron \ Wilfrid Laurier University, Canada ...................................................................... 154, 652
Crawford-Mathis, Krista J. \ Capella University, USA................................................................. 1748
Currie, Wendy L. \ Warwick University, UK .................................................................................. 1690
Dai, Wei \ Victoria University, Australia............................................................................................ 750
Damiani, Ernesto \ University of Milan, Italy................................................................................. 2198
Dasgupta, Prithviraj \ University of Nebraska, Omaha, USA.......................................................... 393
D’Aubeterre, Fergle \ The University of North Carolina at Greensboro, USA .............................. 2432
Davalos, Sergio \ University of Washington, Tacoma, USA............................................................. 1137
de Brock, Bert \ University of Groningen, The Netherlands ................................................................. 1
Desouza, Kevin C. \ Institute for Engaged Business Research, The Engaged Enterprise, USA..... 1980
Dholakia, Nikhilesh \ University of Rhode Island, USA ................................................................... 469
Dolnicar, Sara \ University of Wollongong, Australia ..................................................................... 1780
Dologite, Dorothy G. \ Baruch College, USA ................................................................................... 238
Dong, Ming \ Wayne State University, USA..................................................................................... 2455
Doolin, Bill \ Auckland University of Technology, New Zealand..................................................... 1121
Dortschy, Martin \ Institute of Electronic Business — University of Arts, Germany ..................... 2143
Du, Jun \ Tianjin University, China ................................................................................................. 2131
Duan, Yanqing \ University of Bedfordshire, UK ............................................................................ 1103
Edwards, Sam \ Nagoya University, USA and Japan...................................................................... 1890
Ellonen, Hanna-Kaisa \ Lappeenranta University of Technology, Finland.................................... 1236
Elsammani, Zakia A.\ Manchester Metropolitan University, UK..................................................... 421
Ettinger, Andrew \ Ashridge Business School, UK ......................................................................... 1603
Ewing, Michael \ Monash University, Australia................................................................................ 589
Fang, Chua Fang \ Multimedia University, Malaysia ....................................................................... 865
Fink, Dieter \ Edith Cowan University, Australia............................................................................ 2143
Fitzgerald, Guy \ Brunel University, UK........................................................................................... 197
Flavián, Carlos \ University of Zaragoza, Spain ............................................................................. 1740
Forgionne, Guisseppi \ University of Maryland, Baltimore County, USA...................... 440, 709, 1797
Forsberg, Kim \ Intrum Justitia Finland, Finland .......................................................................... 1558
Fotopoulos, Vassilis \ Hellenic Open University, Greece ................................................................ 2265
Fotoui, Farshad \ Wayne State University, USA.............................................................................. 2455
Frati, Fulvio \ University of Milan, Italy ......................................................................................... 2198
Friesner, Daniel \ Gonzaga University, USA ................................................................................... 1526
Fulford, Heather \ Loughborough University, UK.......................................................................... 1402
Gaik Yee, Chan \ Multimedia University, Malaysia .......................................................................... 277
Ganzha, Maria \ EUH-E and IBS Pan, Poland............................................................................... 2466
Gartenfeld, Marc E. \ St. John’s University, USA............................................................................. 238
*ąVLRURZVNL5DIDá \ Warsaw University of Technology, Poland.................................................... 2466
Gasmelseid, Tagelsir Mohamed \ King Faisal University, Kingdom of Saudi Arabia..................... 800
Gawinecki, Maciej \ IBS Pan, Poland............................................................................................. 2466
Gerst, Martina \ The University of Edinburgh, UK ........................................................................ 2284
Godshalk, Veronica M. \ Pennsylvania State University, USA....................................................... 1617
Gould, Carmen \ RMIT University, Australia ................................................................................. 2072
Gouvas, Panagiotis \ National Technical University of Athens, Greece ........................................... 504
Guah, Matthew W. \ Warwick University, UK ................................................................................ 1690
Guan, Sheng-Uei \ National University of Singapore, Singapore............................................. 822, 851
Gudigantala, Naveen \ Texas Tech University, USA ....................................................................... 1486
Guido, Anna Lisa \ Università di Lecce, Italy................................................................................... 451
Guinalíu, Miguel \ University of Zaragoza, Spain .......................................................................... 1740
Gunasekaran, A. \ University of Massachusetts - Dartmouth, USA ................................................... 59
Guo, Chiquan \ The University of Texas-Pan American, USA........................................................ 1456
Ha, Lidan \ Coppin State University, USA......................................................................................... 709
Hale, Jason G. \ University of Mississippi, USA ............................................................................. 2413
Hamilton, John \ James Cook University, Australia ......................................................................... 347
Harkke, Ville \ Åbo Akademi University, Finland ............................................................................. 550
Häsel, Matthias \ University of Duisburg-Essen, Germany ............................................................ 1905
He, Fang \ Southern Illinois University at Carbondale, USA.......................................................... 1189
Hoanca, Bogdan \ University of Alaska Anchorage, USA............................................................... 1576
Hobbs, Dave \ University of Bradford, UK...................................................................................... 1503
Holton, Viki \ Ashridge Business School, UK.................................................................................. 1603
Huang, Xiaoqing \ Seattle University, USA..................................................................................... 2025
Huegle, Tobias \ Edith Cowan University, Australia ....................................................................... 2143
Huerta, Esperanza \ Instituto Tecnológico Autónomo de Mexico, Mexico..................................... 1222
Huq, Golenur Begum \ University of Western Sydney, Australia ..................................................... 829
Hwang, Yuan-Chu \ National Chengchi University, Taiwan .......................................................... 2337
Hyska, Wawrzyniec \ Warsaw University of Technology, Poland .................................................. 2466
,¿QHGR3ULQFHO\ \ University of Jyväskylä, Finland ....................................................................... 1254
Issac, Biju \ Swinburne University of Technology, Malaysia........................................................... 2155
Iyer, Lakshmi \ The University of North Carolina at Greensboro, USA......................... 44, 2323, 2432
Jakobs, Kai \ Aachen University, Germany..................................................................................... 2284
Jane, F. Mary Magdalene \ P. S. G. R. Krishnammal, India .......................................................... 2183
Jasimuddin, Sajjad M. \ University of Wales at Aberystwyth, UK................................................. 2556
Jayadev, Satya \ The University of North Carolina at Greensboro, USA ....................................... 1276
Jiao, Jianxin (Roger) \ Nanyang Technological University, Singapore.......................................... 2131
Jiao, Yuan-Yuan \ Nankai University, China .................................................................................. 2131
Jones, Donald R. \ Texas Tech University, USA .............................................................................. 1486
Kankanhalli, Atreyi \ National University of Singapore, Singapore ................................................ 669
Kantola, Mauri \ Turku Polytechnic, Finland................................................................................. 1590
Kettunen, Juha \ Turku Polytechnic, Finland ................................................................................. 1590
Kim, Ben B. \ Seattle University, USA............................................................................................. 2025
Kim, Seunghan \ Samsung SDS, Korea........................................................................................... 1993
Klein, Matthias \ University of New Brunswick, Canada ................................................................. 766
Koh, S.C. Lenny \ 8QLYHUVLW\RI6KHI¿HOG8....................................................................... 1653, 1853
Kollmann, Tobias \ University of Duisburg-Essen, Germany......................................................... 1905
Komolafe, Olufemi \ The Robert Gordon University, UK............................................................... 2014
Kshetri, Nir \ The University of North Carolina at Greensboro, USA ............................................ 1276
Kubota, Takashi \ Waseda University, Japan.................................................................................. 2214
Kuivalainen, Olli \ Lappeenranta University of Technology, Finland ............................................ 1236
Kulviwat, Songpol \ Hofstra University, USA................................................................................. 1456
Kung, Mabel T. \ California State University-Fullerton, USA........................................................ 1870
Lai, L.C.F. \ The Hong Kong Polytechnic University, Hong Kong.................................................. 1540
Lakka, Spyridoula \ University of Athens, Greece ......................................................................... 1709
Lam, Wing \ U21 Global, Singapore............................................................................................... 1178
Lawson, Robyn \ University of Western Sydney, Australia ............................................................... 829
Lee, Peggy D. \ The Pennsylvania State University – Great Valley, USA........................................ 1929
Lee, So-Jung \ JLee Consulting, Singapore..................................................................................... 1178
Lee, Wonyoung \ Marketing Lab, Korea ......................................................................................... 1993
Lee, Young M. \ IBM T.J. Watson Research Center, USA.................................................................. 620
Leow, Chye-Huang \ Singapore Polytechnic, Republic of Singapore............................................... 117
Li, Changqing \ National University of Singapore, Singapore ....................................................... 2304
Liang, Ying \ University of Paisley, UK........................................................................................... 2389
Liljander, Veronica \ Swedish School of Economics and Business Administration, Finland ......... 1558
Lin, Helen J. \ University of Auckland, New Zealand ..................................................................... 1630
Ling, Tok Wang \ National University of Singapore, Singapore..................................................... 2304
Lionis, Nikolas E. \ University of Athens, Greece ........................................................................... 1709
Lopes Azevedo, Américo \ INESC Porto, Portugal ............................................................................ 91
López, Natalia \ Universidad Complutense de Madrid, Spain ........................................................ 2088
Lukose, Susan \ University of Mississippi, USA.............................................................................. 2413
Luo, Xin \ Virginia State University, USA........................................................................................ 1920
Maamar, Zakaria \ Zayed University - Dubai, UAE......................................................................... 373
Macaulay, Linda \ The University of Manchester, UK...................................................................... 992
Madan, Manohar \ University of Wisconsin–Whitewater, USA........................................................ 635
Maguire, Stuart \ 8QLYHUVLW\RI6KHI¿HOG8.................................................................................. 1653
Manouselis, Nikos \ Agricultural University of Athens, Greece........................................................ 725
Maringanti, Kiran \ University of Bolton, UK................................................................................ 1064
McPherson, Matthew Q. \ Gonzaga University, USA .................................................................... 1526
Melliar-Smith, P. Michael \ University of California, Santa Barbara, USA .................................... 393
Mendo, Fernando Alonso \ Brunel University, UK .......................................................................... 197
Mentzas, Gregoris \ National Technical University of Athens, Greece............................................. 504
Merisavo, Marko \ Helsinki School of Economics, Finland ........................................................... 1430
Miller, Christopher \ University of Glamorgan Business School, UK............................................ 1002
0LãLü9RMLVODY% \ University of Manitoba, Canada........................................................................ 325
Mock, Kenrick \ University of Alaska Anchorage, USA ................................................................. 1576
Mockler, Robert J. \ St. John’s University, USA ............................................................................... 238
Mohammed, Lawan A. \ Swinburne University of Technology, Malaysia ..................................... 2155
Moreau, Éliane M.-F. \ Unversité du Québec à Trois Rivières, Canada ........................................ 1054
Moser, Louise E. \ University of California, Santa Barbara, USA.................................................... 393
Mykytyn, Kathleen \ Southern Illinois University, USA................................................................. 2245
Mykytyn, Peter P. \ Southern Illinois University at Carbondale, USA................................. 1189, 2245
Nakajima, Masaaki \ Reitaku University, Japan ............................................................................ 2495
Nakazaki, Takashi \ Anderson Mori & Tomotsune, Japan ............................................................. 2530
New, Steve \ University of Oxford, UK .............................................................................................. 245
Nitsch, Detlev \ Wilfrid Laurier University, Canada ......................................................................... 652
Oliver, Stanley \ University of Bolton, UK ...................................................................................... 1064
Ordanini, Andrea \ Bocconi University, Italy ................................................................................... 185
Packham, Gary \ University of Glamorgan Business School, UK.................................................. 1002
Paiano, Roberto \ Università di Lecce, Italy ..................................................................................... 451
Pal, Raktim \ James Madison University, USA ............................................................................... 1348
Pandya, Anil M. \ Northeastern Illinois University Chicago, USA................................................... 469
Papaioannou, Ioannis \ National Technical University of Athens, Greece..................................... 2360
Paprzycki, Marcin \ SWPS and IBS Pan, Poland........................................................................... 2466
Pavic, S. \ 8QLYHUVLW\RI6KHI¿HOG8............................................................................................... 1853
Pease, Wayne \ University of Southern Queensland, Australia ....................................................... 1329
Perkins, John \ Newman University College, UK ............................................................................. 109
Phan, Raphael C.-W. \ Swinburne University of Technology, Malaysia........................................... 879
Piazza, Bradley \ University of Wisconsin–Parkside, USA ............................................................... 263
Pisarek, Szymon \ Warsaw University of Technology, Poland........................................................ 2466
Pliaskin, Alex \ Victoria University, Australia ....................................................................... 1373, 1396
Polsa, Pia \ Swedish School of Economics and Business Administration, Finland.......................... 1558
Qahwaji, Rami \ University of Bradford, UK.................................................................................. 1503
Quah, Tong-Seng \ Nanyang Technological University, Republic of Singapore............................... 117
Quan, Jing \ Salisbury University, USA........................................................................................... 1754
Radhamani, G. \ Multimedia University, Malaysia........................................................................... 865
Rajendran, R. \ Sri Ramakrishna Institute of Technology, Coimbatore, India ............................... 1764
Ranganathan, C. \ University of Illinois, USA................................................................................ 1317
Rao, G. S. V. Radha Krishna \ Multimedia University, Malaysia.......................................... 277, 2115
Raven, Peter V. \ Seattle University, USA........................................................................................ 2025
Raymond, Louis \ Unversité du Québec à Trois Rivières, Canada................................................. 1054
Reale, Salvatore \ Siemens Mobile Communication S.p.A, Italy ..................................................... 2198
Rege, Manjeet \ Wayne State University, USA ................................................................................ 2455
Roberts, Barbara \ The University of Southern Queensland, Australia ............................................. 75
Rodríguez, Ismael \ Universidad Complutense de Madrid, Spain.................................................. 2088
Rohatgi, Ravni \ Southampton, UK................................................................................................. 1103