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Effective Customer Care: Understand Needs, Improve Service, Build Relationships PDF

145 Pages·2010·1.404 MB·English
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by Pat Wellington| 2010| 145 pages| 1.404| English

About Effective Customer Care: Understand Needs, Improve Service, Build Relationships

Effective Customer Care is an essential guide to creating excellent customer service that will not only satisfy your customers and prompt orders, but also cement customer relationships and develop loyalty...and thus increase profits.The book covers every aspect of the customer care process including how to: find out what your customer wants rather than what you think they want; stop losing business, and gain market share; create a customer-focused team; achieve continuous improvement; develop robust problem-solving techniques, and reduce complaints; break down internal communication barriers; get your customers to be an "active reference" for you.Clear and concise in approach, and full of checklists, practical advice and case studies that bring concepts and ideas to life, Effective Customer Care is a must for your business bookshelf.

Detailed Information

Author:Pat Wellington
Publication Year:2010
ISBN:9780749460433
Pages:145
Language:English
File Size:1.404
Format:PDF
Price:FREE
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