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About Effective Communication
1. Concept of Communication 2. Objectives of Communication 3. Non-verbal Communication 4. Inward and Outward Mail 5. Media and Modes of Communication 6. Channels of Communication 7. Barriers to Communication 8. Listening and Improving Communication 9. Speeches and Presentations 10. Interviews 11. Group Discussion 12. Basics of Letter Writing 13. Attributes of Effective Communication 14. Layout of a Business Letter ]5. Social and Goodwill Letters 16. Job Applications 17. Personnel Letters 18. Enquiries and Replies 19. Orders and Replies 20. Complaints and Claims 21. Adjustment Letters 22. Sales Letters 23. Credit Letters and Status Enquiries 24. Collection Letters 25. Bank Letters 26. Insurance Letters 27. Basics of Report Writing 28. Writing Reports 29. Case Studies
Detailed Information
| Author: | Urmila Rai |
|---|---|
| Publication Year: | 2009 |
| ISBN: | 9781282812895 |
| Pages: | 351 |
| Language: | English |
| File Size: | 16 |
| Format: | |
| Price: | FREE |
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