Table Of Content®
EAGLE XG Diameter Signaling
Router
DSR Alarms, KPIs, and Measurements
910-6528-001 Revision D
December 2012
Copyright 2012 Tekelec. All Rights Reserved. Printed in USA.
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Tekelec Customer Support web site in the Legal Information folder of the Product Support tab.
Table of Contents
Chapter 1: Introduction.....................................................................29
Overview..................................................................................................................................30
Scope and Audience...............................................................................................................30
Documentation Admonishments..........................................................................................30
Customer Care Center............................................................................................................31
Emergency Response..............................................................................................................33
Locate Product Documentation on the Customer Support Site.......................................33
Chapter 2: Alarms and Events, KPIs, and Measurements
Overview...........................................................................................35
Purpose of this documentation.............................................................................................36
Documentation organization.................................................................................................36
Displaying the file list.............................................................................................................36
Export Server...........................................................................................................................37
Export Server elements...............................................................................................37
Configuring an export server....................................................................................39
Tasks..........................................................................................................................................39
Active Tasks.................................................................................................................39
Scheduled Tasks..........................................................................................................43
Chapter 3: Alarms and Events..........................................................45
General alarms information...................................................................................................46
Alarms and events overview.....................................................................................46
Alarm and event ID ranges .......................................................................................47
Alarm and event types...............................................................................................48
Viewing active alarms................................................................................................49
Active alarms data export elements ........................................................................50
Exporting active alarms..............................................................................................50
Generating a report of active alarms........................................................................52
Viewing alarm and event history.............................................................................52
Historical events data export elements ...................................................................52
Exporting alarm and event history...........................................................................53
Generating a report of historical alarms and events..............................................55
IP Front End, IPFE (5000-5999)..............................................................................................55
910-6528-001 Revision D, December 2012 ii
5001 - IPFE Backend Unavailable.............................................................................55
5002 - IPFE address configuration error..................................................................55
5003 - IPFE state sync run error................................................................................56
5004 - IPFE IP tables configuration error.................................................................57
5005 - IPFE Backend In Stasis....................................................................................57
5006 - Error reading from Ethernet device. Restart IPFE process. ......................57
5007 - Out of Balance: Low .......................................................................................58
5008 - Out of Balance: High ......................................................................................58
5009 - No available servers in target set...................................................................59
5010 - Unknown Linux iptables command error ...................................................59
5011 - System or platform error prohibiting operation.........................................60
5100 - Traffic overload................................................................................................60
OAM (10000-10999).................................................................................................................60
Alarms formatting information.................................................................................60
10000 - Incompatible database version....................................................................61
10001 - Database backup started...............................................................................61
10002 - Database backup completed........................................................................61
10003 - Database backup failed.................................................................................62
10004 - Database restoration started.........................................................................62
10005 - Database restoration completed..................................................................62
10006 - Database restoration failed...........................................................................63
10008 - Database provisioning manually disabled ................................................63
10009 - Config and Prov db not yet synchronized ................................................63
10010 - Stateful db from mate not yet synchronized..............................................64
10011 - Cannot monitor table....................................................................................64
10012 - Table change responder failed ....................................................................64
10013 - Application restart in progress ...................................................................65
10020 - Backup failure ................................................................................................65
10074 - Standby server degraded while mate server stabilizes............................65
10075 - Application processes have been manually stopped...............................66
10078 - Application not restarted on standby server due to disabled failure
cleanup mode ........................................................................................................66
10100 - Log export started..........................................................................................66
10101 - Log export successful....................................................................................67
10102 - Log export failed............................................................................................67
10103 - Log export already in progress....................................................................67
10151 - Login successful.............................................................................................68
10152 - Login failed.....................................................................................................68
10153 - Logout successful...........................................................................................68
10154 - User Account Disabled.................................................................................69
10200 - Remote database reinitialization in progress.............................................69
910-6528-001 Revision D, December 2012 iii
Session Binding Repository, SBR (12000-12999).................................................................70
12003 - SBR Congestion State....................................................................................70
12007 - SBR Active Sess Binding Threshold............................................................70
12010 - SBR Proc Term................................................................................................71
Communication Agent, ComAgent (19800-19909).............................................................71
19800 - Communication Agent Connection Down................................................72
19801 - Communication Agent Connection Locally Blocked...............................72
19802 - Communication Agent Connection Remotely Blocked...........................73
19803 - Communication Agent stack event queue utilization..............................74
19804 - Communication Agent configured connection waiting for remote
client to establish connection...............................................................................75
19805 - Communication Agent Failed To Align Connection................................76
19806 - Communication Agent CommMessage mempool utilization................77
19807 - Communication Agent User Data FIFO Queue utilization.....................77
19808 - Communication Agent Connection FIFO Queue utilization..................78
19810 - Communication Agent Egress Message Discarded..................................79
19811 - Communication Agent Ingress Message Discarded.................................79
19814 - Communication Agent Peer has not responded to heartbeat.................80
19816 - Communication Agent Connection State Changed..................................80
19817 - Communication Agent DB Responder detected a change in
configurable control option parameter..............................................................81
19820 - Communication Agent Routed Service Unavailable................................81
19821 - Communication Agent Routed Service Degraded...................................82
19822 - Communication Agent Routed Service Congested..................................82
19823 - Communication Agent Routed Service Using Low-Priority
Connection Group.................................................................................................83
19824 - Communication Agent Pending Transaction Utilization........................83
19825 - Communication Agent Transaction Failure Rate......................................84
19826 - Communication Agent Connection Congested.........................................84
19830 - Communication Agent Service Registration State Change.....................85
19831 - Communication Agent Service Operational State Changed...................85
19832 - Communication Agent Reliable Transaction Failed.................................86
19833 - Communication Agent Service Egress Message Discarded....................86
19842 - Communication Agent Resource-Provider Registered............................87
19843 - Communication Agent Resource-Provider Resource State
Changed..................................................................................................................87
19844 - Communication Agent Resource-Provider Stale Status Received.........87
19845 - Communication Agent Resource-Provider Deregistered........................88
19846 - Communication Agent Resource Degraded..............................................88
19847 - Communication Agent Resource Unavailable..........................................88
19848 - Communication Agent Resource Error......................................................89
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19850 - Communication Agent Resource-User Registered...................................89
19851 - Communication Agent Resource-User Deregistered...............................90
19852 - Communication Agent Resource Routing State Changed.......................90
19853 - Communication Agent Resource Egress Message Discarded.................90
19854 - Communication Agent Resource-Provider Tracking Table Audit
Results ....................................................................................................................91
19855 - Communication Agent Resource Has Multiple Actives..........................91
19900 - Process CPU Utilization................................................................................91
19901 - CFG-DB Validation Error.............................................................................92
19902 - CFG-DB Update Failure................................................................................92
19903 - CFG-DB post-update Error...........................................................................93
19904 - CFG-DB post-update Failure.......................................................................93
19905 - Measurement Initialization Failure.............................................................94
Diameter Signaling Router (DSR) Diagnostics (19910-19999)..........................................94
19910 - Message Discarded at Test Connection......................................................94
19911 - Test message discarded ................................................................................95
Diameter Signaling Router, DSR (22000-22999)..................................................................95
22001 - Message Decoding Failure............................................................................95
22002 - Peer Routing Rules with Same Priority......................................................95
22003 - Application ID Mismatch with Peer...........................................................96
22004 - Maximum pending transactions allowed exceeded.................................96
22005 - No peer routing rule found..........................................................................97
22006 - Forwarding Loop Detected..........................................................................97
22007 - Inconsistent Application ID Lists from a Peer...........................................98
22008 - Orphan Answer Response Received...........................................................98
22009 - Application Routing Rules with Same Priority.........................................99
22011 - Copy message size exceeded the system set limit....................................99
22013 - DAS Peer Number of Retransmits Exceeded for Copy............................99
22015 - Connection Operational Status Inconsistency May Exist......................100
22016 - Peer Node Alarm Aggregation Threshold...............................................100
22017 - Route List Alarm Aggregation Threshold...............................................101
22051 - Peer Unavailable..........................................................................................101
22052 - Peer Degraded..............................................................................................101
22053 - Route List Unavailable................................................................................102
22054 - Route List Degraded....................................................................................102
22055 - Non-Preferred Route Group in Use..........................................................103
22056 - Connection Admin State Inconsistency Exists........................................104
22101 - Connection Unavailable..............................................................................104
22102 - Connection Degraded.................................................................................104
22103 - SCTP Connection Impaired........................................................................105
22104 - SCTP peer is operating with a reduced IP address set...........................105
910-6528-001 Revision D, December 2012 v
22200 - Local MP Congestion..................................................................................105
22201 - Ingress Message Rate..................................................................................106
22202 - PDU Buffer Pool Utilization.......................................................................106
22203 - PTR Buffer Pool Utilization........................................................................107
22204 - Request Message Queue Utilization.........................................................108
22205 - Answer Message Queue Utilization.........................................................108
22206 - Reroute Queue Utilization..........................................................................109
22207 - All-Connections Event Queue Utilization................................................109
22209 - Message Copy Disabled..............................................................................110
22214 - Message Copy Queue Utilization..............................................................110
22220 - Connection Congestion Level change.......................................................111
22221 - Routing MPS Rate .......................................................................................112
22300 - Connection Unavailable: Socket configuration failure...........................112
22301 - Connection Unavailable: Connection initiation failure..........................113
22302 - Connection Unavailable: Received malformed message.......................113
22303 - Connection Unavailable: Peer closed connection...................................113
22304 - Connection Unavailable: Proving Failure................................................114
22305 - Connection Admin State change...............................................................114
22306 - Connection Unavailable: Timeout waiting for CER/CEA ...................114
22307 - Connection Unavailable: Timeout waiting for DPA..............................115
22308 - Received Unexpected CER/CEA..............................................................115
22309 - Received Unexpected DWR/DWA...........................................................115
22310 - Received Unexpected DPR/DPA..............................................................115
22311 - Invalid Diameter message received..........................................................116
22312 - Socket send failure.......................................................................................116
22313 - Connection Unavailable: Transport failure..............................................116
22314 - Connection Unavailable: CEA Realm/Host validation failure............117
22315 - Connection Unavailable: Peer IP address validation failure.................117
22316 - Connection Unavailable: No common apps............................................117
22317 - Connection Rejected: Connection already established...........................118
22318 - Connection Rejected: Connection not Enabled.......................................118
22319 - Connection Unavailable: Diameter Watchdog .......................................118
22320 - Invalid peer initiated connection...............................................................119
22321 - Connection Unavailable: DNS Resolution Failure..................................119
22322 - Connection Proving Success......................................................................119
22323 - Connection Degraded: Diameter Watchdog ...........................................120
22324 - Connection Unavailable: CER validation failure....................................120
22325 - Host-IP-Address AVP(s) in CER/CEA do not match peer IP
address(es)............................................................................................................120
22326 - Connection Established...............................................................................121
22327 - Initiator function disabled..........................................................................121
910-6528-001 Revision D, December 2012 vi
22329 - SCTP Connection Impaired: A path has become unreachable.............121
22330 - SCTP Connection Cfg Mismatch: The peer advertised a different
number of IP addresses than configured.........................................................122
22331 - SCTP Connection Partial Matching: SCTP connection accepted but
the IP addresses advertised by the peer match only partially those
configured for the peer in the connection object............................................122
22332 - Connection Rejected: Max Connections Exceeded.................................122
22334 - Unexpected Message Priority in ingress Request...................................123
22335 - Peer does not support Message Priority...................................................123
22336 - Connection Rejected: Multihomed SCTP connection attempt..............124
22343 - Connection Unavailable: Duplicate Connection Released....................124
22344 - Failed to process ingress message: Processor Unavailable or
Congested.............................................................................................................124
22345 - Connection Priority Level changed...........................................................125
22346 - MP Reserved Ingress MPS Oversubscribed.............................................125
22349 - IPFE Connection Alarm Aggregation Threshold....................................126
22350 - Fixed Connection Alarm Aggregation Threshold..................................126
22400 - Message Decoding Failure..........................................................................127
22401 - Unknown Application ID...........................................................................127
22402 - Unknown Command Code........................................................................127
22403 - No Routing Entity Address AVPs.............................................................128
22404 - No valid Routing Entity Addresses found...............................................128
22405 - Valid address received didn’t match a provisioned address or
address range.......................................................................................................128
22406 - Routing attempt failed due to internal resource exhaustion.................129
22407 - Routing attempt failed due to internal database inconsistency
failure....................................................................................................................129
22500 - DSR Application Unavailable....................................................................130
22501 - DSR Application Degraded........................................................................130
22502 - DSR Application Request Message Queue Utilization..........................131
22503 - DSR Application Answer Message Queue Utilization...........................131
22504 - Ingress Message Rate..................................................................................132
25510 - Multiple DA-MP Leader Detected Alarm................................................132
22520 - DSR Application Enabled...........................................................................132
22521 - DSR Application Disabled..........................................................................133
22600 - Message Decoding Failure..........................................................................133
22601 - Unknown Application ID...........................................................................133
22602 - Unknown Command Code........................................................................134
22603 - No Routing Entity Address AVPs.............................................................134
22604 - No valid User Identity Addresses found ................................................134
910-6528-001 Revision D, December 2012 vii
22605 - No Destination address is found to match the valid User Identity
address..................................................................................................................135
22606 - Database or DB connection error ..............................................................135
22607 - Routing attempt failed due to DRL queue exhaustion .........................136
22608 - Database query could not be sent due to DB congestion.......................136
22609 - Database connection exhausted.................................................................136
22631 - FABR DP Response Task Message Queue Utilization...........................137
22632 - COM Agent Registration Failure...............................................................137
22804 - Number of cSBR Unavailable Subresources at Threshold.....................137
22805 - Message Decoding Failure..........................................................................138
22806 - Unknown Diameter Application Id..........................................................138
22807 - Unknown Command Code........................................................................139
22808 - Session Not Found.......................................................................................139
22809 - Undelivered SBR Query..............................................................................139
22810 - Routing attempt failed due to internal resource exhaustion.................140
22811 - CPA Application Event Task Queue Utilization ....................................140
22812 - Missing AVP.................................................................................................140
22813 - Received an error response to an SBR Query..........................................141
22814 - HA Sub-Resource Unavailable..................................................................141
22815 - Unexpected Session.....................................................................................141
22816 - One or more cSBR Subresources Unavailable.........................................142
22950 - Connection Status Inconsistency Exists....................................................142
Tekelec Virtual Operating Environment, TVOE (24400-24499).....................................142
24400 - TVOE libvirtd is down ...............................................................................143
24401 - TVOE libvirtd is hung ................................................................................143
24402 - all TVOE libvirtd connections are in use .................................................143
Computer Aided Policy Making, CAPM (25000-25499)..................................................143
25000 - Rule Template failed to be updated..........................................................144
25001 - Action failed within the Rule Template ..................................................144
25002 - Stop Rule Template processing after action failure................................144
25003 - Exit Trigger point after action failure.......................................................145
OAM Alarm Management (25500-25899)..........................................................................145
25500 - No DA-MP Leader Detected Alarm..........................................................145
25510 - Multiple DA-MP Leader Detected Alarm................................................145
Platform (31000-32700).........................................................................................................146
Alarms formatting information...............................................................................146
31000 - S/W fault.......................................................................................................146
31001 - S/W status....................................................................................................146
31002 - Process watchdog failure............................................................................147
31003 - Tab thread watchdog failure......................................................................147
31100 - Database replication fault...........................................................................147
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31101 - Database replication to slave failure.........................................................147
31102 - Database replication from master failure.................................................148
31103- DB Replication update fault........................................................................148
31104 - DB Replication latency over threshold.....................................................148
31105 - Database merge fault...................................................................................148
31106 - Database merge to parent failure..............................................................149
31107 - Database merge from child failure............................................................149
31108 - Database merge latency over threshold...................................................149
31109 - Topology config error.................................................................................150
31110 - Database audit fault.....................................................................................150
31111 - Database merge audit in progress.............................................................150
31112 - Stateful db synchronization from mate server .......................................150
31113 - DB replication manually disabled.............................................................151
31114 - DB replication over SOAP has failed........................................................151
31115 - Database service fault..................................................................................151
31116 - Excessive shared memory..........................................................................151
31117 - Low disk free................................................................................................152
31118 - Database disk store fault.............................................................................152
31119 - Database updatelog overrun......................................................................152
31120 - Database updatelog write fault..................................................................152
31121 - Low disk free early warning......................................................................153
31122 - Excessive shared memory early warning.................................................153
31123 - Database replication audit command complete......................................153
31124 - Database replication audit command error.............................................153
31125 - Database durability degraded...................................................................154
31126- Audit blocked................................................................................................154
31130 - Network health warning............................................................................154
31140 - Database perl fault.......................................................................................154
31145 - Database SQL fault......................................................................................155
31146- DB mastership fault......................................................................................155
31147- DB upsynclog overrun.................................................................................155
31200 - Process management fault..........................................................................155
31201 - Process not running.....................................................................................156
31202 - Unkillable zombie process..........................................................................156
31206 - Process mgmt monitoring fault.................................................................156
31207 - Process resource monitoring fault.............................................................156
31208 - IP port server fault.......................................................................................157
31209 - Hostname lookup failed.............................................................................157
31213 - Process scheduler fault................................................................................157
31214 - Scheduled process fault..............................................................................157
31215 - Process resources exceeded........................................................................158
910-6528-001 Revision D, December 2012 ix
31216 - SysMetric configuration error....................................................................158
31220 - HA configuration monitor fault................................................................158
31221 - HA alarm monitor fault..............................................................................158
31222 - HA not configured.......................................................................................159
31223 - HA Heartbeat transmit failure...................................................................159
31224 - HA configuration error...............................................................................159
31225 - HA service start failure...............................................................................159
31226 - HA availability status degraded................................................................160
31227 - HA availability status failed.......................................................................160
31228 - HA standby offline......................................................................................160
31229 - HA score changed........................................................................................161
31230 - Recent alarm processing fault....................................................................161
31231 - Platform alarm agent fault..........................................................................161
31232- Late heartbeat warning................................................................................161
31240 - Measurements collection fault...................................................................162
31250 - RE port mapping fault................................................................................162
31260 - Database SNMP Agent................................................................................162
31270 - Logging output.............................................................................................162
31280 - HA Active to Standby transition...............................................................163
31281 - HA Standby to Active transition...............................................................163
32113 - Uncorrectable ECC memory error.............................................................163
32114 - SNMP get failure..........................................................................................163
32300 – Server fan failure.........................................................................................164
32301 - Server internal disk error............................................................................164
32302 – Server RAID disk error...............................................................................164
32303 - Server Platform error...................................................................................165
32304 - Server file system error...............................................................................165
32305 - Server Platform process error....................................................................165
32307 - Server swap space shortage failure...........................................................165
32308 - Server provisioning network error............................................................166
32312 - Server disk space shortage error................................................................166
32313 - Server default route network error...........................................................166
32314 - Server temperature error............................................................................167
32315 – Server mainboard voltage error................................................................167
32316 – Server power feed error.............................................................................167
32317 - Server disk health test error.......................................................................168
32318 - Server disk unavailable error.....................................................................168
32319 – Device error..................................................................................................169
32320 – Device interface error.................................................................................169
32321 – Correctable ECC memory error................................................................169
32322 – Power Supply A error.................................................................................169
910-6528-001 Revision D, December 2012 x
Description:22330 - SCTP Connection Cfg Mismatch: The peer advertised a different number
of IP the IP addresses advertised by the peer match only partially those.
