Download the Euler Hermes Academy Training Catalogue

172 Pages·2017·1.9 MB·English

by  Melanie Norris

Version 1.0
Your Performance Accelerator

Euler Hermes
Academy
Catalogue
2017
Version 1 December 2016 1
1. Table of Contents
1. Table of Contents ...................................................................................................................................... 1
Classroom .............................................................................................................. 10

1. Functional ........................................................................................................ 11

1.1 Finance ............................................................................................................................................................ 11
Finance for Non-finance Employees and Managers ........................................................................................ 11
1.2 Operations ........................................................................................................................................................ 12
1.2.1 Project Management .......................................................................................................................... 12
PRINCE2 Foundation (Available in French and English) ................................................................................ 12
Introduction au Management de Projets (FR only) .......................................................................................... 13
1.2.2 CPMO-Central Project Management Office programs........................................................................ 14
GPIC Investment approval and related CPMO processes ............................................................................... 14
1.2.3 Change Management ......................................................................................................................... 15
Change Management for Line Managers ......................................................................................................... 15
Change Management for Project Managers .................................................................................................... 16
1.2.4 BPM - Business Process Management .............................................................................................. 17
BPM Modelling Principles & EH Dimensions Tool (Also Available in French) ................................................. 17
BPM: ARIS Designer Application (Also Available in French) .......................................................................... 18
1.3 RIC ................................................................................................................................................................... 19
1.3.1 ARES : Advanced Risk Education for Senior Underwriters ................................................................ 19
Complex Financial Structures .......................................................................................................................... 19
1.3.2 SEP: Senior Entry Program ................................................................................................................ 20
1.3.2.1 SEP Skill 5: Presentation ..................................................................................................................... 20
Apex ................................................................................................................................................................. 20
2. Leadership ....................................................................................................... 21

2.1 Excellence in Management Series ................................................................................................................... 21
Performance Management for Managers (Available in 4 languages) ............................................................. 21
Talent Management for Managers (AvailOabRle in 4 languages) ........................................................................ 22
Communication and Teamwork ........................................................................................................................ 23
Building Effective Teams .................................................................................................................................. 24
Effective time management .............................................................................................................................. 25
Effective Feedback Skills ................................................................................................................................. 26
Change Management for Line Managers ......................................................................................................... 27
Influencing and Persuading for Managers ........................................................................................................ 28
2.2 Leadership Essentials ...................................................................................................................................... 28
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Strategic Management ..................................................................................................................................... 28
3. Culture Change ................................................................................................ 30

3.1 Business and Financial Acumen ...................................................................................................................... 30
Finance for Non-finance Employees and Managers ........................................................................................ 30
3.2 Change Management ....................................................................................................................................... 31
Change Management for Line Managers ......................................................................................................... 31
Change Management for Project Managers .................................................................................................... 32
3.3 Communication ................................................................................................................................................ 33
3.3.1 Presentation Skills .............................................................................................................................. 33
Projecting Credibility Plus (Also available in French) ...................................................................................... 33
Apex (Also available in French and Italian) ..................................................................................................... 34
3.4 Learning & Development .................................................................................................................................. 35
Train The Trainer - The Essential Skills - Coached E-learning Program .......................................................... 35
3.5 Personnal Productivity...................................................................................................................................... 36
Communication and Teamwork for all .............................................................................................................. 36
3.6 Languages learning paths ................................................................................................................................ 37
Language Path 1: Elearning Access With Cyber Teachers Coach .................................................................. 37
Language Path 2: Elearning Access With Cyber Teachers Coach + 10 Hours Phone Private Lessons .......... 38
Language Path 3: E-learning Access with CyberTeachers Coach and Private face to face lessons ............... 39
Language Path 4: Elearning Access With Cyber Teachers Coach + 15 Hours Of Collective Lessons ............ 40
Webinar .................................................................................................................. 41

3.7 Culture Change ................................................................................................................................................ 42
3.7.1 IT End User ........................................................................................................................................ 42
3.7.1.1 Powerpoint ..................................................................................................................................... 42
Creating a Presentation.................................................................................................................................... 42
Completing a Presentation ............................................................................................................................... 43
Finalizing a Presentation .................................................................................................................................. 44
Master Slides and Templates ........................................................................................................................... 45
Slideshow and Speaker Tools .......................................................................................................................... 46
Increasing the Impact of Presentation .............................................................................................................. 47
3.7.1.2 Excel ............................................................................................................................................. 48
Creating Excel tables quickly ........................................................................................................................... 48
Formating and page layout ............................................................................................................................... 49
Excel calculation functions ............................................................................................................................... 50
Excel Specific tools & functions ........................................................................................................................ 51
Work on multiple sheets in a workbook ............................................................................................................ 52
Using a list ........................................................................................................................................................ 53
Creating and editing charts .............................................................................................................................. 54
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Consolidate in Excel ......................................................................................................................................... 55
Logical functions .............................................................................................................................................. 56
Lookup & references functions ......................................................................................................................... 57
Sorting, filtering and Pivot Table ...................................................................................................................... 58
Advanced Charts .............................................................................................................................................. 59
3.7.1.3 Digital Happy Hours ............................................................................................................................. 60
Digital Happy Hour: Prezi ................................................................................................................................. 60
Elearning ................................................................................................................ 61

4. Onboarding Programme for Newcomers ...................................................... 62

4.1 Mandatory Trainings for all ............................................................................................................................... 62
EH Information Security Training (Available in 3 languages) ........................................................................... 62
Preventing Corruption And Fraud ..................................................................................................................... 62
Conflict of Interest ............................................................................................................................................ 62
Solvency II ........................................................................................................................................................ 62
4.2 For Managers- Recommended trainings .......................................................................................................... 64
Leadership Essentials: Motivating Employees ................................................................................................. 64
Using Feedback to Improve Team Performance .............................................................................................. 64
Establishing Team Goals and Responsibilities................................................................................................. 64
4.3 For All - Recommended trainings ..................................................................................................................... 65
Understanding Unconscious Bias Part 1 .......................................................................................................... 65
Understanding Unconscious Bias Part 2 .......................................................................................................... 65
Getting Results without Direct Authority: Building Relationships and Credibility .............................................. 66
5. Functional ........................................................................................................ 67

5.1 Finance ............................................................................................................................................................ 67
Principles of Accounting and Finance for Non-financial Professionals ............................................................. 67
The Income Statement (EN/DE versions) ....................................................................................................... 67
The Balance Sheet ........................................................................................................................................... 68
5.2 MMCD .............................................................................................................................................................. 69
5.2.1 Sales Skills ......................................................................................................................................... 69
Gute Kundenbeziehungen aufbauen (DE only) ............................................................................................... 69
Solution Selling: Neue Chancen schaffen (DE only) ........................................................................................ 69
Solution Selling: Creating New Opportunities (EN only) ................................................................................... 69
5.2.1 Products-France ................................................................................................................................. 70
A La Découverte Des Clients Et Solutions ....................................................................................................... 70
A La Découverte Des Clients Et Solutions : La Caution ................................................................................... 70
A La Découverte Des Clients Et Solutions: L'Assurance Crédit et Cover One ................................................. 70
A La Découverte Des Clients Et Solutions : de Fraude .................................................................................... 70
5.2.2 Trade Credit Insurance and RWA Optimization .................................................................................. 71
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Diagnostic Assessment .................................................................................................................................... 71
Module 1: The Euler Hermes Value Proposition For Banks ............................................................................. 71
Module 2: Basel Regulation And RWA Optimisation ........................................................................................ 71
Module 3: Executing The Bank Strategy .......................................................................................................... 71
5.3 Compliance ...................................................................................................................................................... 72
5.3.1 Conflict of Interest (Available in 7 languages) ................................................................................... 72
5.3.2 Preventing Corruption and Fraud (Available in 15 languages) ........................................................... 72
5.3.3 The Global Allianz Antitrust Training Course (Available in 7 languages) ............................................ 72
5.4 Operations ........................................................................................................................................................ 73
5.4.1 Project Management .......................................................................................................................... 73
Project Management Fundamentals (EN/DE versions) ................................................................................... 73
5.4.2 Managing Customer-Driven Process Improvement ............................................................................ 74
Customer-driven Process Improvement: Basic Framework - NEW .................................................................. 74
Customer-driven Process Improvement: Identifying Customer Needs - NEW ................................................. 74
Customer-driven Process Improvement: From Customer Needs to Process Requirements - NEW ................ 74
Customer-Driven Process Improvement: Mapping and Measuring Processes - NEW ..................................... 75
Customer-driven Process Improvement: Analyzing Process Problems - NEW ................................................ 75
Customer-Driven Process Improvement: Identifying Improvement Ideas and Solutions - NEW ...................... 75
Customer-driven Process Improvement: Implementing and Maintaining Improvements - NEW ...................... 75
5.5 IT ...................................................................................................................................................................... 76
5.5.1 IT Security Awareness ........................................................................................................................ 76
EH Information Security Training (EN/DE/FRversions) .................................................................................. 76
5.6 RIC : Risk Information and Clains .................................................................................................................... 77
5.6.1 ARES: Advanced Risk Education for Senior Underwriters ................................................................. 77
Catching the Signals – Part 1 ........................................................................................................................... 77
Catching the Signals – Part 2 (Case Studies) .................................................................................................. 77
What is Emotional Intelligence? ....................................................................................................................... 77
Basics of Bonding ............................................................................................................................................ 78
Risk Fraud Awareness ..................................................................................................................................... 78
Strategies for Communicating with Tact and Diplomacy .................................................................................. 78
Managing Sensitive Risk .................................................................................................................................. 79
Investigating Macroeconomics ......................................................................................................................... 79
Getting Results without Direct Authority: Persuasive Communication ............................................................. 79
5.6.2 SEP: Senior Entry Program ................................................................................................................ 80
5.6.2.1 SEP skill 1: Communication ............................................................................................................. 80
Communication Tools....................................................................................................................................... 80
Dynamics of Interpersonal Communication ...................................................................................................... 80
Getting Results without Direct Authority: Persuasive Communication ............................................................. 80
5.6.2.2 SEP skill 2: Time management ....................................................................................................... 81
Developing Excellent Time Management Habits - NEW .................................................................................. 81
Personal Productivity Improvement: Managing Tasks and Maximizing Productivity ........................................ 81
Personal Productivity: Self-organization and Overcoming Procrastination ....................................................... 81
5.6.2.3 SEP skill 3: Conflict management .................................................................................................... 82
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Leading Teams: Dealing with Conflict .............................................................................................................. 82
Understanding Conflict ..................................................................................................................................... 82
5.6.2.4 SEP skill 4: Intercultural ................................................................................................................... 82
Communicating Across Cultures ...................................................................................................................... 82
Improving Communication in Cross-cultural Relationships .............................................................................. 83
5.6.2.5 SEP skill 5: Presentation .................................................................................................................. 83
Basic Presentation Skills: Planning a Presentation .......................................................................................... 83
Basic Presentation Skills: Delivering a Presentation ........................................................................................ 83
5.6.2.6 SEP skill 6: More e-learnings to complete ........................................................................................ 84
Critical Thinking Essentials: What Is Critical Thinking? .................................................................................... 84
Getting Results without Direct Authority: Building Relationships and Credibility .............................................. 84
Essential Skills for Professional Telephone Calls............................................................................................. 84
5.6.3 Claims................................................................................................................................................. 85
Claims Module 1: A Moment Of Truth (EN/FR/DE/IT versions) ....................................................................... 85
Claims Module 2: A To Z Of Claims Quality Standards (EN/FR/DE/IT versions) ............................................. 85
Claims Module 3: Managing Non Inclusive Claims (EN/FR/DE/IT versions) .................................................... 85
Claims Module 4: Managing World Agency Claims (EN/FR/IT versions) ......................................................... 85
Business Writing: How To Write Clearly And Concisely (EN/DE versions) ...................................................... 86
Essential Skills for Professional Telephone Calls (EN/FR/DE/IT versions) ...................................................... 87
6. Leadership ....................................................................................................... 89

6.1 Leadership Essentials ...................................................................................................................................... 89
Mastering Recruitment ..................................................................................................................................... 89
Power and Politics in Matrixed Teams ............................................................................................................. 89
Grundlagen Leadership: Vermitteln der Vision (DE/FR/IT version) ................................................................. 89
Leadership Essentials: Building Your Influence as a Leader (EN/DE/FR/IT versions) .................................... 90
Leadership Essentials: Leading with Emotional Intelligence (EN/DE/FR/IT versions) .................................... 92
Leadership Essentials: Leading Business Execution (EN/DE/FR/IT versions) ................................................ 93
Leadership Essentials: Leading Innovation (EN/DE/FR/IT versions) .............................................................. 94
Leadership Essentials: Leading Change (EN/DE/FR/IT versions) .................................................................. 96
Leadership Essentials: Creating Your Own Leadership Development Plan (EN/DE versions) ....................... 97
Critical Thinking Essentials: What Is Critical Thinking? .................................................................................... 98
Critical Thinking Essentials: Applying Critical Thinking Skills ........................................................................... 98
Customer Service Fundamentals: Building Rapport in Customer Relationships .............................................. 98
Developing the Strategic Thinking Skill of Seeing the Big Picture (EN/FR versions) ...................................... 99
Using Strategic Thinking Skills ......................................................................................................................... 99
6.2 Leading Teams .............................................................................................................................................. 100
Leadership Essentials: Motivating Employees (EN/DE/FR/IT versions)........................................................ 100
Establishing Team Goals and Responsibilities (EN/DE/FR/IT versions) ....................................................... 101
Elements of a Cohesive Team (EN/DE/FR/IT versions) ................................................................................ 102
Effective Team Communication (EN/DE/FR/IT versions) .............................................................................. 104
Using Feedback to Improve Team Performance (EN/DE/FR/IT versions) .................................................... 105
Leading Teams: Launching a Successful Team (EN/DE/FR/IT versions) ..................................................... 106
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Leading Teams: Building Trust and Commitment (EN/DE/IT versions)......................................................... 108
Leading Teams: Fostering Effective Communication and Collaboration (EN/DE/FR/IT versions) ................ 109
Leading Teams: Motivating and Optimizing Performance (EN/DE/FR/IT versions) ...................................... 110
Leading Teams: Dealing with Conflict (EN/DE/FR/IT versions) ................................................................ 112
Leading Teams: Managing Virtual Teams (EN/DE/FR/IT versions) .............................................................. 113
Business Coaching: Conducting Coaching Sessions - NEW (EN/DE/FR versions) ................................. 114
Business Coaching: Building the Coaching Relationship - NEW ................................................................... 115
7. Culture change .............................................................................................. 116

7.1 Business and Financial Acumen .................................................................................................................... 116
Understanding Workplace Diversity ............................................................................................................... 116
Principles of Accounting and Finance for Non-financial Professionals ........................................................... 116
The Income Statement (EN/DE versions) ...................................................................................................... 116
7.2 Change Management ..................................................................................................................................... 118
Gestion du changement : Affronter le changement de manière positive (FR only) ....................................... 118
Leadership Essentials: Leading Change (EN/FR/IT versions) ...................................................................... 118
Power and Politics in Matrixed Teams ........................................................................................................... 119
Critical Thinking Essentials: What Is Critical Thinking? .................................................................................. 119
Understanding Conflict ................................................................................................................................... 119
7.3 Communication .............................................................................................................................................. 120
7.3.1 Presentation Skills ............................................................................................................................ 120
Presenting Successfully - NEW ...................................................................................................................... 120
Delivering the Message - NEW ...................................................................................................................... 120
Les clés d'une présentation réussie (FR only) .............................................................................................. 120
Basic Presentation Skills: Planning a Presentation (EN/DE/FR versions) ..................................................... 121
Basic Presentation Skills: Creating a Presentation (EN/DE/FR versions) ..................................................... 121
Basic Presentation Skills: Delivering a Presentation (EN/DE/FR versions) ................................................... 122
7.3.2 Writing Skills and emailing ................................................................................................................ 124
Using E-mail and Instant Messaging Effectively (EN/DE/FR versions) ......................................................... 124
Managing Your E-mail (EN/DE/FR versions) ............................................................................................. 125
Business Writing: How to Write Clearly and Concisely (EN/DE versions) ...................................................... 126
Adressieren und Weiterleiten von E-Mails (DE only) ..................................................................................... 126
Writing under Pressure: Preparing for Success ............................................................................................. 127
7.3.3 Telephone Skills ............................................................................................................................... 128
Essential Skills for Professional Telephone Calls (EN/DE/FR/IT versions) ................................................... 128
7.3.4 Interpersonnal and intercultural Skills ............................................................................................... 129
Interpersonal Communication: Targeting Your Message - NEW (EN/DE versions) ...................................... 129
Interpersonal Communication: Communicating Assertively - NEW ................................................................ 130
Working with Difficult People: How to Work with Negative People (EN/DE/FR versions) ............................. 130
What is Emotional Intelligence? ..................................................................................................................... 131
Communicating Across Cultures (EN/DE/FR versions) .................................................................................. 131
Improving Communication in Cross-cultural Relationships (EN/DE/FR versions) .......................................... 132
Getting Results without Direct Authority: Building Relationships and Credibility (EN/FR versions)............... 133
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Getting Results without Direct Authority: Persuasive Communication (EN/FR versions) .............................. 134
Strategies for Communicating with Tact and Diplomacy ................................................................................ 134
Understanding Conflict ................................................................................................................................... 135
Developing Strong Customer Relationships ................................................................................................... 135
7.4 Innovation ....................................................................................................................................................... 136
Generating Creative and Innovative Ideas: Enhancing Your Creativity (EN/DE/FR/IT versions) .................. 136
Generating Creative and Innovative Ideas: Maximizing Team Creativity (EN/DE/FR/IT versions) ................ 137
Generating Creative and Innovative Ideas: Verifying and Building on Ideas (EN/DE/FR/IT versions) .......... 138
7.5 Personnal Productivity.................................................................................................................................... 140
Personal Productivity Improvement: Managing Your Workspace .................................................................. 140
Critical Thinking Essentials: Applying Critical Thinking Skills ......................................................................... 140
Servire i tuoi clienti interni (IT only) ............................................................................................................... 140
Writing under Pressure: Preparing for Success ............................................................................................. 141
Gestion du changement : Affronter le changement de manière positive ........................................................ 141
Optimizing Your Work/Life Balance: Analyzing Your Life Balance (EN/DE/FR versions) ........................... 141
Optimizing Your Work/Life Balance: Maintaining Your Life Balance (EN/DE/FR versions) ...................... 142
Optimizing Your Work/Life Balance: Taking Control of Your Stress (EN/DE/FR versions) ........................... 143
Bases du télétravail : Stratégies de communication pour les employés qui travaillent à distance (FR only) .. 144
Personal Productivity: Self-organization and Overcoming Procrastination ..................................................... 145
Personal Productivity Improvement: Managing Tasks and Maximizing Productivity ...................................... 145
Time Management: Planning and Prioritizing Your Time ............................................................................... 145
Time Management: Avoiding Time Stealers - NEW ....................................................................................... 146
Developing Excellent Time Management Habits - NEW ................................................................................ 146
Being an Effective Team Member (EN/DE/FR/IT versions) ........................................................................... 146
7.6 Knowing Euler Hermes................................................................................................................................... 148
Knowing Euler Hermes - English .................................................................................................................... 148
7.7 Diversity & Inclusion ....................................................................................................................................... 148
Understanding Unconscious Bias Part 1 ........................................................................................................ 148
Understanding Unconscious Bias Part 2 ........................................................................................................ 148
Diversity on the Job: Diversity and You - NEW .............................................................................................. 149
Gérer la diversité (FR only) ........................................................................................................................... 149
Understanding Workplace Diversity – NEW (EN/FR versions) ..................................................................... 149
7.8 Career development ....................................................................................................................................... 150
Preparing for Your Performance Appraisal (EN/DE versions) ........................................................................ 150
Performance Appraisal Essentials: Conducting Traditional Appraisals (EN/FR versions) ............................ 150
Managing Your Career: Creating a Plan - NEW ............................................................................................. 151
Managing Your Career: Professional Networking Essentials - NEW ............................................................. 151
Conquering Career Stagnation - NEW (EN/DE versions) ............................................................................. 151
Developing Your Career – NEW (EN/DE versions) ....................................................................................... 152
Planning Your Career - NEW ......................................................................................................................... 152
Leadership Essentials: Creating Your Own Leadership Development Plan (EN/FR/IT versions) ............... 152
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7.9 Negotiation Essentials .................................................................................................................................... 154
Working with Difficult People: Dealing with Micromanagers - NEW (EN/DE/FR versions) ........................ 154
Negotiation Essentials: What Is Negotiation? - NEW (EN/DE/FR versions) ............................................. 154
Negotiation Essentials: Planning for Negotiation - NEW (EN/DE/FR versions) ............................................ 155
Negotiation Essentials: Communicating – NEW (EN/DE/FR versions) ........................................................ 156
Negotiation Essentials: Persuading - NEW .................................................................................................... 157
Negotiation Essentials: Avoiding Pitfalls in Negotiations - NEW .................................................................... 157
Vendor Negotiations: Choosing the Best Approach - NEW (EN/DE/FR versions) ....................................... 158
7.10 Human Resources ......................................................................................................................................... 159
The Benefits and Challenges of Engaging Employees - NEW (EN/FR versions) ..................................... 159
Maintaining an Engaging Organization - NEW (EN/FR versions) ................................................................ 159
Les avantages et les défis de mobiliser ses employés ................................................................................... 160
Mastering Recruitment ................................................................................................................................... 160
7.11 Customer Centricity ........................................................................................................................................ 161
Identifying and Managing Customer Expectations - NEW (EN/DE/FR versions) .......................................... 161
Creating and Sustaining a Customer-focused Organization - NEW (EN/DE/FR versions) ........................... 161
Customer-focused Interaction - NEW (EN/DE/FR versions) .......................................................................... 162
Listening to Your Customers - NEW (EN/FR/DE versions) ........................................................................... 163
Creating a Customer-focused Organization - NEW (EN/DE/FR versions) .................................................... 164
Developing Your Customer Focus - NEW ...................................................................................................... 164
Customer-driven Process Improvement: Basic Framework - NEW ................................................................ 165
Customer-driven Process Improvement: Identifying Customer Needs - NEW ............................................... 165
Customer-driven Process Improvement: From Customer Needs to Process Requirements - NEW .......... 165
Customer-Driven Process Improvement: Mapping and Measuring Processes - NEW ................................... 166
Customer-driven Process Improvement: Analyzing Process Problems - NEW .............................................. 166
Customer-Driven Process Improvement: Identifying Improvement Ideas and Solutions - NEW .................... 166
Customer-driven Process Improvement: Implementing and Maintaining Improvements - NEW .................... 166
7.12 IT End User .................................................................................................................................................... 167
7.12.1 Office 2010 Updates..................................................................................................................... 167
The New Office 2010 Interface, Word 2010, and Excel 2010 (EN/DE/FR versions) ..................................... 167
Neue Funktionen in PowerPoint 2010, Publisher 2010 und Access 2010 (DE/FR versions) ........................ 168
7.12.2 Outlook ......................................................................................................................................... 169
Outlook 2010 and Collaboration in Office 2010 (EN/DE/FR versions) .......................................................... 169
7.13 Work Well ....................................................................................................................................................... 171
Allianz Work Well Reducing Stress ................................................................................................................ 171

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