Table Of ContentDos and Don’ts in Human Resources
Management
Matthias Zeuch
Editor
Dos and Don’ts in
Human Resources
Management
A Practical Guide
Editor
Matthias Zeuch
Beijing
China
ISBN 978-3-662-43552-6 ISBN 978-3-662-43553-3 (eBook)
DOI 10.1007/978-3-662-43553-3
Springer Heidelberg New York Dordrecht London
Library of Congress Control Number: 2014950911
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Initial Remarks
“Keeping IT Short and Simple”—this principle is not easy to follow when it comes
to Human Resources Management. But, this group of experienced HR leaders and
experts gave it a try—and it worked excellent!
All authors focus on clear advice from practice to practice, providing the reader
with immediate value-added for his or her work in HR management.
Can such advice be debated? Yes, and all authors look forward to your com-
ments in the LinkedIn Forum “KISS HRM—Keep IT Short and Simple in HR
Management”!
As an experienced HR leader, the reader may use this book as reference when
designing new programs or reviewing existing HR practices.
As HR employee, the reader will get a comprehensive overview of all areas of
HR management from the operational side.
As a person interested in working for HR, the book serves as career orientation,
informing the reader which topics HR deals with in real-life.
For all those who want to reflect the subjects in a more detailed way and those
who want to learn from practice examples, this team of authors currently also pro-
duces the “Handbook of Human Resources Management”, which will be published
by Springer Science + Business Media in 2015.
My thanks go to all authors of this book and their families—the authors for
spending their anyway scarce recreational time to write the articles and their fami-
lies for tolerating and supporting it.
Beijing Matthias Zeuch.
June 2014
v
Contents
Part I HR Marketing and Recruiting
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Nicole Dessain
Employer Branding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Matthias Zeuch
Digital Recruiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
James Purvis
Recruiting Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Nicole Dessain
University Relationships . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Soo May Cheng
Employee Referral Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Brian Moll
Internship Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Michael Griffitts
Trainee Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Soo May Cheng
Vocational Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Rainer Wieland
vii
viii Contents
Executive Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Lorenz Illing
Selection Methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Carla K. Shull
Part II Training and Qualification
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Matthias Zeuch
Skill Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Sandy Chen
Training Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Karen Hughey
New Hire Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Matthias Zeuch
Leadership Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
John van Dijk
New Learning Methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Laurence Baltzer
Team Development . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Matthias Zeuch
Part III Performance and Talent
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Nora Binder
Performance and Potential Management . . . . . . . . . . . . . . . . . . . . . . . . . 61
Rainer Allinger, Pirkko Erichsen and Kerstin Beckers
Development Discussions and Plans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Agnes Tse
Contents ix
Talent Development Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Matthias Zeuch
International Talent Development . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Sylke Piéch
Coaching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Matthias Zeuch
Mentoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Karen Minor
Succession Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Ulrike Hildebrand
Part IV Engagement and Retention
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Janina Schönebeck and Manfred Schönebeck
Employee Surveys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Janina Schönebeck and Manfred Schönebeck
Retention Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Manfred Schönebeck
Cultural and Social Activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Olaf B. Tietz
Employee Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Jens Peisert
Idea Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Ute Gallmeister
Rewards and Recognition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Rainer Schaetzle
x Contents
Part V Compensation and Benefits
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
William Eggers
Job Evaluation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Konrad Reiher
Benchmarking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Thomas Gruhle
Base Salary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Andreas Hofmann
Bonus Plans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Thomas Haussmann
Long-term Incentive Plans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Eric Engesaeth
Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Lisa Emerson and Yvonne Prang
Expatriate Management/International Assignment Policy . . . . . . . . . . . 131
Jürgen Czajor
Part VI Administration and Payroll
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Matthias Zeuch
HR IT Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Matthias Zeuch
HR Process Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Matthias Zeuch
Shared Services—Outsourcing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Heike Hartrath
Contents xi
Payroll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Matthias Zeuch
Part VII HR Governance and Compliance
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Julia Borggraefe
Business Ethics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Josef Wieland
Policies and Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Nicola Mackin
HR Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Eckart Jensen
HR Audit and Investigations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Bernhard Balz
Part VIII HR Strategy and Change
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Oliver Grohmann
HR Strategy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Oliver Grohmann
HR Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Matthias Zeuch
Business Partnership . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Matthias Zeuch
Change Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Matthias Zeuch
Organizational Development . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
Matthias Zeuch
