Diversity and Inclusion in the Global Workplace: Aligning Initiatives with Strategic Business Goals

241 Pages·2018·4.06 MB·English

by  Carlos Tasso Eira de Aquino

Diversity and Inclusion in the Global Workplace
Carlos Tasso Eira de Aquino
Robert W. Robertson
Editors
Diversity and
Inclusion in the
Global Workplace
Aligning Initiatives with Strategic Business Goals
Editors
Carlos Tasso Eira de Aquino and
Center of Excellence in Diversity and
Inclusion Schiller International University
Tampa, FL, USA Heidelberg, Germany
and and
Schiller International University Schiller International University
Largo, USA Madrid, Spain
and Robert W. Robertson
Bahamas Technical and Vocational
Schiller International University Institute
Paris, France Nassau, Bahamas
ISBN 978-3-319-54992-7 ISBN 978-3-319-54993-4 (eBook)
DOI 10.1007/978-3-319-54993-4
Library of Congress Control Number: 2017939080
© The Editor(s) (if applicable) and The Author(s) 2018
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An individual has not started living until he can rise above
the narrow confines of his individualistic concerns
to the broader concerns of all humanity.
— Martin Luther King, Jr.
This book is dedicated to every and each person that makes this
wonderful and complex world a constant source of challenges
and opportunities for discovering better ways to understand
each other and live together.
A
cknowledgements
Dr. Carlos T. aquino
“I want to thank my family for the constant support over the years.
I am also extremely grateful to the team of colleagues that collabo-
rated to make this book a reality. Some of them have their names
leading individual chapters, but others not mentioned here made
important contributions as well.”
Dr. Pamela allen
“I would like to give honor to God who provided me with the vision
of leadership to write the chapter in this book. I would also like to
thank Dr. Carlos Aquino for opening the opportunity for me to be a
part of a meaningful literary project dedicated to global diversity and
inclusion.”
Dr. JuDiTh a. smrha
“This research was made possible through funding support
received from the Professional Development Grant and Travel-
for-Learning Grant programs at Baker University. Thank you to
my colleagues at Baker University for seeing the potential in this
research agenda and providing the necessary support–both financial
and professional–in order to make it a reality. I would also like to
extend my sincere gratitude to the editors of this volume for the
opportunity to include this work in their research efforts.”
ix
c
ontents
Part I Diversity and Inclusion in the Workplace
1 Diversity Across Cultures 3
Kelley A. Conrad PhD, Herman van Niekerk PhD, Subodh
Simon Karmarkar, Susanne Beier PhD, Francisco Javier Reyes
Avila DBA, Debra Jenkins and Violet Nxedhlana
2 Age Diversity in the Workplace 31
Pamela Ann Gordon PhD
3 Race, Ethnicity, and Religion in the Workplace 49
Keri L. Heitner PhD
4 Sexual Orientation and Gender Diversity in the
Workplace 69
Gary Howell PsyD
5 Diversity and Workplace Spirituality 81
Ronald R. Rojas DBA
6 Design Thinking: Problem Solving in the Diverse
Workplace 109
Bethany K. Mickahail PhD, FRSA
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xii CONTENTS
7 Diversity in Learning 123
Kate Andrews PhD
Part II Applying D&I in the Workplace
8 Embracing People with Special Needs and Disabilities 139
Bethany K. Mickahail PhD, FRSA and Kate Andrews PhD
9 D&I and Leadership in Organizations 153
Pamela Allen DM
10 D&I and Effective Global Citizenship 171
Judith A. Smrha PhD
11 Work-Life Balance in the Workplace 185
Donnie Hutchinson
12 D&I Framework: Diagnostics, Gap Analysis,
and Action Plan 201
Carlos Tasso Eira de Aquino PhD
Author Index 217
Subject Index 229
l f
ist of igures
Fig. 1.1 South Africa’s global competitiveness ranking 1998–2015 7
Fig. 1.2 Key drivers of competitiveness in South Africa 2006–2015 8
Fig. 5.1 Operational-relational performance matrix 89
Fig. 6.1 Stages of the design thinking process (d School 2015) 110
Fig. 6.2 The process of human-centered design (d school 2015) 112
Fig. 6.3 Courtesy of Flickr creative commons (2016) 115
Fig. 7.1 The intersection of culture and diversity 130
Fig. 12.1 Phase I––Diagnostics 206
Fig. 12.2 Steps in Leadership Level 206
Fig. 12.3 Steps in Internal Stakeholders’ Level 208
Fig. 12.4 A multi-dimensional approach to Diversity
in the Workplace 209
xiii
l t
ist of Ables
Table 1.1 African American perceptions of and suggestions
for management of workforce diversity 22
Table 3.1 U.S. workforce demographics from 1990 to 2020 51
Table 7.1 Five dimensions of Bronfenbrenner’s ecological
systems theory 133
Table 11.1 Inventory activity for supervisors 195
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