Table Of ContentLecture Notes in Information Systems and Organisation 18
Leonardo Caporarello
Fabrizio Cesaroni
Raphael Giesecke
Michele Missikoff Editors
Digitally
Supported
Innovation
A Multi-Disciplinary View on Enterprise,
Public Sector and User Innovation
Lecture Notes in Information Systems
and Organisation
Volume 18
Series editors
Richard Baskerville, Atlanta, USA
Marco De Marco, Milano, Italy
Nancy Pouloudi, Athens, Greece
Paolo Spagnoletti, Roma, Italy
Dov Te’eni, Tel Aviv, Israel
Jan vom Brocke, Vaduz, Liechtenstein
Robert Winter, St. Gallen, Switzerland
More information about this series at http://www.springer.com/series/11237
Leonardo Caporarello Fabrizio Cesaroni
(cid:129)
Raphael Giesecke Michele Missikoff
(cid:129)
Editors
Digitally Supported
Innovation
A Multi-Disciplinary View on Enterprise,
Public Sector and User Innovation
123
Editors
Leonardo Caporarello Raphael Giesecke
DepartmentofManagementandTechnology Schoolof Science
Bocconi University AaltoUniversity
Milan Espoo
Italy Finland
Fabrizio Cesaroni Michele Missikoff
Department ofEconomics Institute of Sciences andTechnologies
University of Messina ofCognition
Messina Rome
Italy Italy
ISSN 2195-4968 ISSN 2195-4976 (electronic)
Lecture Notesin Information SystemsandOrganisation
ISBN978-3-319-40264-2 ISBN978-3-319-40265-9 (eBook)
DOI 10.1007/978-3-319-40265-9
LibraryofCongressControlNumber:2016942018
©SpringerInternationalPublishingSwitzerland2016
Thisworkissubjecttocopyright.AllrightsarereservedbythePublisher,whetherthewholeorpart
of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations,
recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission
orinformationstorageandretrieval,electronicadaptation,computersoftware,orbysimilarordissimilar
methodologynowknownorhereafterdeveloped.
The use of general descriptive names, registered names, trademarks, service marks, etc. in this
publicationdoesnotimply,evenintheabsenceofaspecificstatement,thatsuchnamesareexemptfrom
therelevantprotectivelawsandregulationsandthereforefreeforgeneraluse.
The publisher, the authors and the editors are safe to assume that the advice and information in this
book are believed to be true and accurate at the date of publication. Neither the publisher nor the
authorsortheeditorsgiveawarranty,expressorimplied,withrespecttothematerialcontainedhereinor
foranyerrorsoromissionsthatmayhavebeenmade.
Printedonacid-freepaper
ThisSpringerimprintispublishedbySpringerNature
TheregisteredcompanyisSpringerInternationalPublishingAGSwitzerland
Contents
Introduction by the Editors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Leonardo Caporarello, Fabrizio Cesaroni, Raphael Giesecke
and Michele Missikoff
Part I Innovative ICT Enablers in Use on Organisational Level
Empowering IT Organizations’ Capabilities of Emerging Technology
Integration Through User Participation in Innovations Based
on IT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Nabil Georges Badr
How and for What Purposes Global Food Brands Use Online
Contests: Entertainment or Innovation?. . . . . . . . . . . . . . . . . . . . . . . . 35
Silvia Massa and Stefania Testa
Future Internet: Cloud-Based Open Business Models. . . . . . . . . . . . . . 51
Fabrizio Cesaroni, Tindara Abbate and Massimo Villari
Potential Benefits of the Deep Web for SMEs. . . . . . . . . . . . . . . . . . . . 63
Andreea-Roxanna Obreja, Penny Hart and Peter Bednar
Part II Specific ICT Enablers in Use for Innovation
New Design Techniques for New Users: An Action Research-Based
Approach. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Tania Di Mascio and Laura Tarantino
Context and Action: A Unitary Vision Within a Logic-Based
Multi-agent Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Stefania Costantini, Giovanni De Gasperis, Giulio Nazzicone
and Laura Tarantino
v
vi Contents
From Care for Design to Becoming Matters: New Perspectives
for the Development of Socio-technical Systems . . . . . . . . . . . . . . . . . . 113
Federico Cabitza and Angela Locoro
Redefining the Mutual Positions of the Social and Technical Sides
of Socio-Technical Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Giorgio De Michelis
Co-production Through ICT in the Public Sector: When Citizens
Reframe the Production of Public Services. . . . . . . . . . . . . . . . . . . . . . 141
Andrea Paletti
3-D Printing in the Spare Parts Supply Chain: An Explorative
Study in the Automotive Industry . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Marco Savastano, Carlo Amendola, Fabrizio D′Ascenzo
and Enrico Massaroni
4D Printing: An Emerging Technology in Manufacturing?. . . . . . . . . . 171
Alessandra Ghi and Francesca Rossetti
Part III Implementing Innovative ICT Enablers
How to Manage the Application Portfolio Over Time:
A Qualitative Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Roberto Candiotto, Silvia Gandini and Giulia Palmarini
Marks & Spencer’s RFID Initiative: Laying the Foundation
for Omnichannel Retailing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Rebecca Angeles
M-Health and Self Care Management in Chronic
Diseases—Territorial Intelligence Can Make the Difference . . . . . . . . . 207
Monica Sebillo, Maurizio Tucci, Genny Tortora,
Giuliana Vitiello and Athula Ginige
Enforcing Software Developers’ Productivity by Using Knowledge
and Experience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Pasquale Ardimento, Maria Teresa Baldassarre, Nicola Boffoli,
Danilo Caivano, Michele Scalera and Giuseppe Visaggio
Digital Services for New Model of Sustainable Mobility . . . . . . . . . . . . 235
Giuliana Vinci and Martina Musarra
Part IV Innovating Novel ICT Solutions
Towards a Design Pattern Language to Assist the Design
of Alarm Visualizations for Operating Control Systems . . . . . . . . . . . . 249
Rosa Romero-Gómez and Paloma Díaz
Contents vii
A Generic, Multimodal Framework for Sensorial Feedback
on Android Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
Rosario Sensale, Francesco Cutugno and Antonio Origlia
Modeling ReplicationandErasure Coding in Large Scale Distributed
Storage Systems Based on CEPH. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273
Daniele Manini, Marco Gribaudo and Mauro Iacono
Power Consumption Analysis of Replicated Virtual Applications
in Heterogeneous Architectures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285
Gianfranco Ciardo, Marco Gribaudo, Mauro Iacono, Andrew Miner
and Pietro Piazzolla
An Agent-Based Platform for Resource Configuration
and Monitoring of Cloud Applications. . . . . . . . . . . . . . . . . . . . . . . . . 299
Rocco Aversa, Luca Tasquier and Davide Fusco
Author Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311
Introduction by the Editors
Leonardo Caporarello, Fabrizio Cesaroni, Raphael Giesecke
and Michele Missikoff
Abstract Innovationisakeygoalofmostorganisations,anddigitalisationthrough
information and communications technology (ICT) is a key support means. The
variety of ICT based innovation is striking, as is its current impact on most of the
world’s gross product. In this book we aim to map out a broad overview of ICT
supported innovation on practical, evidence based context level, as well as on the-
oretical, andmethodological levels. Consequentially, we present multi-disciplinary
viewsonorganisationalinnovationinenterprisesandthepublicsector,aswellasthe
ubiquitous, social media based user innovation. The studies included in this book
will thus guide both innovation scholars as well as industrial practitioners—and
innovatorsatlarge—intheirpresentandfutureinnovationstudiesandundertakings.
In detail, we include innovation in knowledge work and human-computer interac-
tion; innovation of and in socio-technical systems; and user based innovation in
publicservicesvs.innovationinsocialmediause.Ourcontextsincludeinnovative
mobile solutions as well as factories of the future, with a focus on 3D and 4D
printing.
L.Caporarello(&)
DepartmentofManagementandTechnology,BocconiUniversity,
ViaRoentgen1,20136Milan,Italy
e-mail:[email protected]
F.Cesaroni
DepartmentofEconomics,UniversityofMessina,
PiazzaPugliatti1,98122Messina,Italy
e-mail:[email protected]
R.Giesecke
SchoolofScience,AaltoUniversity,P.O.Box15500,00076Aalto,Finland
e-mail:Raphael.Giesecke@aalto.fi
M.Missikoff
CNR,Inst.ofSc.andTechn.ofCognition,ViaS.MartinoDellaBattaglia44,
00185Rome,Italy
e-mail:[email protected]
©SpringerInternationalPublishingSwitzerland2016 1
L.Caporarelloetal.(eds.),DigitallySupportedInnovation,
LectureNotesinInformationSystemsandOrganisation18,
DOI10.1007/978-3-319-40265-9_1
2 L.Caporarelloetal.
1 Digitalisation as Enabler for Innovating
and Innovations
InnovationisregardedasakeylevertorelaunchtheEUsocio-economicsystem.In
particular SMEs—who represent 98 % of the enterprises active in the European
production system [1]—need to systematically address innovation as part of their
everydaybusiness.Likewise,largeorganisations,betheyprivateorpublic,aimfor
investingininnovativeactivitytoimproveproductsandservicesinordertocreate,
reinforce and sustain their competitive advantage.
Innovation spans over a vast cultural territory—from the arts to the area of
systematic, multidiscipline research and application, based on various focused
disciplines: from organisation and management science to ICT, from creativity to
psychology and sociology, from marketing and industrial engineering and man-
agementtoeducationandlearning.AccordingtotheOpenInnovationStrategyand
Policy Group [2, 3], innovation activities to date need to be based on:
(cid:129) integrated collaboration,
(cid:129) co-created, shared value,
(cid:129) cultivated innovation ecosystems,
(cid:129) unleashed exponential technologies, and
(cid:129) extraordinarily rapid adoption.
Consequently, in order to be ready for the new challenges facing the future of
innovation, enterprises need to rethink their culture and organisation. They have
also to promote the adoption and effective use of advanced information and com-
municationstechnologies(ICT).Infact,duetoitsroleofenabler,beingatthesame
time a strategic infrastructure, ICT plays a central role in innovation, considering
therichpanoramaofmethods,tools,platforms,andingeneral,solutionsthatareon
offer.
This book addresses various issues related to the role of ICT in promoting and
supporting enterprise innovation. In particular, the aim is to provide an account of
the opportunities that advanced ICT solutions offer to improve the innovation
capabilityof(complex)organisations,withafocusonnetworkedSMEs.Innovation
is a very wide and articulated notion, more and more beyond its noteworthy rele-
vance from the economic and social perspective. The reason lies in the enormous
benefits that innovation can produce for the productive and social system. In that
respect,innovationalsorepresentsavastscientificandculturalareaofinvestigation.
This book acknowledges this pervasive nature of innovation and presents a
varietyofpapersthatinvestigatetheuseofICTmethodsandtoolsinthecontextof
innovationinitiatives.However,evenwhenleavingoutinnovationunrelatedtoICT,
whatremainsisstillawideareaofinvestigation.Inaddition,theICTsector(inits
differentdeclinations:theory,methodologies,implementations,applications,etc.)is
sovast thattheinterplay between innovationandICT representsanextremelyrich
areaofresearchandexperimentation.Therefore,carryingoutaninnovationproject
is not a simple job, and nowadays it is even harder than in the past, since
